I've been using the net since its conception. This company takes the cake in HORRENDOUS service. From support to internet, all zeros. Disconnects and asks you to log in again if you walk outside of your WiFi zone. You'll have to login in 10 times a day. Have multiple devices, like any normal human? Well times your devices by that. tech support is beyond clueless. They think just because not everyone is calling them to complain that they are working with mostly happy campers. So unbelievably clueless. Class action lawsuit incoming. Avoid this one AT ALL COSTS. read more

Doesn't meet the internet speed they claim to meet, and when the better business bureau contacted them they didn't respond

Quality of speed is trash and there's no customer service number where they answer the phone

Would give zero stars is possible. Constant interruptions make it unusable. It will disconnect every 20 minutes which makes gaming and any type of work or zoom type call impossible. read more

I've been using for a long time but still be switching services. Pros: easy and convenient set up in minutes, no hardware needed. Very attentive customer support- I always get a reply email in minutes. Cons: Inconsistent connection. Around once per day the router goes down, disrupting whatever you were doing. Usually it comes back on immediately but it can be down for minutes. Speed for price: i pay $35 have never tested above 10 mbps down. Closer to 6 mbps average. It gets way slower randomly throughout the day, sometimes as low as 1 mbps for half an hour plus. So slow that I can't watch a video without buffering on one device. It feels like they slowly throttle your connection until you complain. No support for peripherals: If you have a smart picture frame or lights etc. that require access to the wireless network, you won't be able to use them since you cannot navigate the log in page. Overall, the service is super easy to sign up on and makes it hassle free in your new apartment. They have exceptional customer service. However, the product in unacceptable for the price to me. I'm usually using one device at a time and cannot do basic things like watch a video at random times throughout the day. That is a pretty low bar that they fail to clear. read more

Internet is so slow that some programs will think you are disconnected, lol.

When I first moved into my apartment, FastMesh was very responsive to any issues I had with wifi. Since then, about a year later, the service and customer service have both gone downhill. I work from home and need to remote into my desktop. With this wifi, I get disconnected several times an hour. FastMesh did not respond to my email. I only ever have my computer and my tv (fire stick) connected to my wifi. Phones will literally stop working if they try to connect to my wifi. The prices are cheap but it's so frustrating to not have reliable service. Comcast may be more money, but worth it for reliable service. read more

This wifi is terrible. I didn't know wifi could be this bad in this day and age. You must navigate a login page on each device EVERY SINGLE TIME YOU TURN THE DEVICE ON. This means devices which cannot navigate the page (like smart lights, frames, etc) are completely useless. Logging in takes anywhere from 5 seconds to 2 minutes of loading. Every. Single. Time. You. Turn. On. The. Device. It's infuriating to pay for a service which specifically says it's fast enough to stream videos/movies, only for it to be too slow to navigate instagram without hassle. To give you an idea of what you're walking into, it took 2 days to download the new Zelda game (about 16gb) when it was the only device in the apartment online. If you live alone, only have one device, never download anything, and don't use google, instagram, twitter, netflix, hulu, etc, this is good internet for you! Otherwise, go anywhere else. read more

My biggest issue with their service is reliability. My apartment complex offers 5mbps through FastMesh which is just barely tolerable. The speed hovers around 3-5mbps around 80% of the time. I simply cannot deal with a page will take 10+ seconds load 2 in 10 times I try to use my computer. I am genuinely very sad to scroll through tumblr or youtube and have icons/pictures not load in the 10-30 seconds it took for me to get that far down the page...it's 2016. I don't care how good the customer service is when something's wrong. The best customer service is still the phone call I never need to make because their product is flawless. read more

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Quick response when had issue and thorough assistance as knew my plan and details to talk knowledgable. I have had service with my apartment (Alcove on NW Thurman) and cell phone for 6 months. read more

Connection on and off, suddenly disconnected at anytime, I have have been experiencing this issue every single day in the middle of my work !!! I emailed them and they suggest me to change the computer (WHATTT?????), ask me to connect to another Fash mesh wifi, and forget other WIFI. None of what they say on the email works. And they will not care. The guy who work there sounds lazy to help customer to fix the issue, even their technician is not going to come to fix it (or their company may not have technician?? ) RIP OFF. you do not get what you pay for. Oh yeah, the lady who answer calls does not understand what exactly to do Very disappointed and unhappy with the quality and customer service. read more

I use the Pro plant for $25/month. Never tried the more expensive services because it seems like the wifi frequently turns on/off. It seems to be working one minute and then says there is no internet connectivity the next. I have 5 or 6 wifi connections I can access in my building, usually one of them works, but you have to find one that works and then hope it keeps working. It's frustrating and borderline infuriating probably 25% of the time. works well maybe 20% of the time and is a little slow/glitchy the rest of the time. If you need a reliable service, I would recommend something else, but it's cheep and works for me. I just use my phone as a hotspot when it gets too frustrating, or I need something more reliable for a minute. read more

Changing what was originally a zero star review to a 5. I talked to customer service a few more times, and was told the wifi router I was using was likely the problem. I reluctantly paid Amazon $30 for the device they suggested... AND IT WORKED. I'm willing to admit I made an @$$ of myself by not trying this sooner. I'm getting higher than advertised speeds, it's stable, all my devices connect to it. On top of that, their customer service is extremely helpful and responsive. I'm comfortable shooting them an email if I have any issues, and I'm confident I'll hear something back within 12 hours. I believe FastMesh is doing their best to provide reliable, speedy service, and any time it falls short of that, they're quick to try and fix it. read more

Stay away at all costs. The wifi has constant outages. I am a streamer and it has cost me a LOT of money. The customer service is useless and rude as well. A Fastmesh account is a complete waste of money. read more

trash service, be ready to call their service desk about every 6 month....just to be told to restart your computer(s).

Good customer service, but the internet just sucks. Constant ping spike and lagging. The download speed is around 5 mhps which is basically unusable. read more

FastMesh is a service I REALLY wanted to like from the beginning when I moved into my apartment building and learned about it. High speed wireless internet without a modem taking up physical space in my apartment...it sounds like such a great idea, right? My initial impressions of FastMesh were great - I called a number, and my account was set-up promptly. They assisted me with connecting my Roku device, and responded to my e-mails when I had questions. It didn't take me long, however, to notice a very predictable trend: during peak times (morning and late evenings), connection becomes spotty on ALL devices (I tested several) and it is very difficult to maintain a stable connection. I upgraded to the enhanced high speed service for $10 more, thinking that it would help. I noticed an increase in speed outside of these peak hours, but during I still experienced internet speeds that would barely be an upgrade from dial-up internet in 1996. I tried to resolve the issue of spotty connections with FastMesh support a number of times, and they (when they did respond) tried to make it seem like the issue was on my end. I think that the issue being apparent on all of my devices demonstrates the issue is, in fact, not on my end. I attempted to resolve the issue one last time with FastMesh support yesterday evening, and informed them that if the issue was not resolved this would be my last month with FastMesh. After 24 hours and still having not received a response, I have signed up for internet with an alternative provider, and this officially concludes my patience for substandard internet and customer service through FastMesh. If you're just about to move into a building with FastMesh internet, take the majority's advice here and save yourself time by going with an alternative internet provider right from the start. read more

This is the worst company to try to work with, and I'm even including Comcast here, just straight up scum. Their internet only works ~30% of the time, and the company never gets back to us. They've responded to my roommate about twice, (out of maybe 10-15 complaints/questions) and have never once responded to mine. Sure, it's decently priced for high speed internet, but good luck ever being able to load a single webpage. I call or email a complaint, they do nothing. I send them speed tests, they never respond. The minute I can get to a CLEAR store I'm going to cancel my service and never look back. Do you work for FastMesh? Please respond to me here! This is my final attempt to get ahold of ANYONE WHATSOEVER!!! read more

Total garbage internet for the price. Pay a little more to not have to deal with connectivity issue that is CONSTANT.

I was a little hesitant about choosing this over the better known companies, but my experience so far has been very good. I am not a techie (that's an understatement), and there were a few problems at the beginning, but they had nothing to do with the quality of the service and the reps guided me in making the correct adjustments. If my service continues they way it's going now, I will upgrade to 5. The service is, as others have remarked, fabulous. I wish every company adhered to these standards. read more

I purchased the "Pro Plus" access plan (the fastest package offered by FastMesh) for $35/month and found that my connection was so slow I wasn't even able to send emails reliably. I sent customer service my speed test results taken in my hallway next to the router showing I was getting less that 2 Mbps download speeds and was told that though these results were "not the best" they were acceptable for their most expensive package and suggested I purchase a booster. For around the same price as a booster I could buy a used combination modem-router so I decided switch to Comcast-Xfinity instead, where I now pay $39/month and get around 65 Mbps download wirelessly from 2 rooms away. To be fair, FastMesh customer service always responded quite quickly and gave me a refund when requested. This kind of service really does seem like a great idea for those in large apartment complexes but unfortunately just didn't work very well for me. read more

FastMesh Internet - FastMesh Pro Plus Account - Internet Service Providers Near Me

I contacted them requesting service and also for some assurances that they were improving the service performance, especially around peak usage hours. Here's their response: "regarding some negative reviews, they can be highly subjective, as some locations may be on our legacy systems, most of which have been upgraded in 2016, the user who complained was on a tier of service that was to slow for their needs, or they could have other issues. We generally do not have peak time issues and are constantly optimizing and upgrading services. (we pretty much did a full overhaul in 2016" I then requested a quote for my private residence (house, not apartment) and they didn't respond after that. My only guess is that they only serve multi-family units. read more

The worst internet provider I have ever had. Internet connection frequently drops every 5 minutes or so. This is across multiple devices (laptop, tablet, and phone) so it's not the device's fault. We live in an apartment building which I believe they force you to share your connection with other apartments. What this means is during peak times (mornings and evenings) your connection will drop every 1-2 min. We even paid for the upgraded service hoping that it would make a difference. I regret spending money on the upgrade and wish I would have saved the money to spend at Starbucks instead since I have to go there any time I need a reliable connection. I have both tried calling and emailing the company and it has been 2 days with no response. Do yourself a favor and get anything but FastMesh! read more

Great customer support!!! Whenever I've had an issue (not very often to be fair) their customer support team has called me right away and even has guided me though technical questions beyond the specific issue I was calling for. Very professional but personable at the same time. And they're local! read more

Very slow and frustrating, the WiFi is cutting out anytime, not recommended, poor WiFi.

I use the $25/month option and have never run into any speed or connection issues. From what I can tell, that's about half the price I would be paying for competitor services, so I'm very satisfied with FastMesh! read more

If I could give 3.5 stars, I would. I get about 13-15 Mbps per device, which may sound abysmal compared to what Comcast promises, but it's enough to stream Netflix on TV (using my Chromecast device) while playing a Youtube video or loading an intensely graphic web page with no buffering. If I had to upload lots of large files, I'm sure it'd be inadequate as upload speeds for most services other than fiberoptic systems tend to be about 10% of download speeds. My main complaint is that about twice a month I lose my connection and have to call customer service for help. The help is quick and effective, however. Having had to deal with Comcast customer service more than once, the quick and friendly service of Fastmesh is refreshing. Who might want to think twice about Fastmesh is someone with a family where it's possible more than three devices might be running at the same time. For one or two people with only up to three devices downloading data steadily, it's going to be okay. read more

Worst internet for your money. I paid for the nicest package they provided and still got terrible quality and speed. I spoke with their customer service several times and each time received responses that either evaded my complaints or provided weak solutions that never resolved the issues. Comcast provides better internet speeds for 35 bucks a month, which is the same price as FastMesh's nicest package. Don't waste your time with this company. read more

FastMesh has the BEST customer service I ever dealt with. Whether this is regarding internet, phone, bills, etc. - anything. They respond fast and they try their best to fix things. I am a Twitch streamer requiring more bandwidth and higher speeds than what was provided with my "free internet" building plan at my current apartment. FastMesh was able to provide these faster speeds for me as a trial and was interested in what I was doing and providing feedback. The speeds are still not quite consistent or competitive with other internet service providers, but they are definitely trying and are responsive. For this, I must applaud and thank them. *If the speeds get updated to consistent 100mbps down / 50mbps upload somewhere in this area, then I will surely update the review with 5 stars. read more

As long as the Internet was connected, it was actually pretty fast. But when you're in the middle of streaming Netflix and the connection drops, that gets annoying. After the fifth time having to re enter my username and password to get logged into their service again on the same episode of my show, I called one of their competing internet companies and had service set up immediately. Don't even get me started on how frustrating it was to log into their services after every time I locked my phone!! Hopefully fastmesh can get their issues worked out soon because I don't like using the big cable companies for my ISP any more than the rest of us. read more

I am paying for FastMesh Plus which attempts to give any semblance of living in the first world but instead makes me think it is the 90s again. This has got to be the worst internet service I've ever used or heard of. I imagine if you are in a field in the middle of Kansas with a dish network, you still have better internet. The internet frequently drops for hours on end, frequently kicks you off, and frequently forgets your device. On top of this, multiple websites don't work and are blocked at the ISP level. One example website is for the first half of our usage of FastMesh, Disney+ did not work on it... In theory, FastMesh may sound like a good implementation of an ISP but in practice fails miserably. I never thought I'd vote for Comcast over FastMesh but here we are. I am typing this on my computer that is tethered to my phone because Verizon somehow provides a better connection than this FastMesh router 4 feet from my computer. read more

No idea why everyone here is complaining. Their customer support guys are INSANELY smart and helpful, plus respond quicker than I ever expected. Far away from your door/the hallway slows your internet speed (which isn't their fault technically) which isn't the greatest but had zero problems and just bought a $5 usb range extender. You could always go with Comcast I suppose if you're into that kind of punishment, but I'd rather sell my family to a band of gypsys than ever have to deal w Comcast and it nonstop bad service and shitty customer support read more

Internet can seldom be slow during peak times, but the email support is awesome and you can't beat the price! The support people are fast to respond usually within minutes and personable! I find it useful that I can pay a subscription to use throughout PDX for only like $120 every 6 months. I came to a coffee shop today that has no WIFI and Fastmesh was nearby so it saved my day honestly!!! You have to balance your expectations with price and I think its great!!! read more

The only star is for the support guys who always seem to respond in timely manner and seemed to be really patient when helping me setting up my Riki TV. But like many have pointed out here, you can't talk customer service when the service itself is bad. I have the upgraded one which they claim you can do gaming and video stream with no problem. No, you can't, well technically you can after 12am when no one else is using the Internet in your building. Constantly drops connection. I'm stuck with fast mesh till July, but I'll probably just throw away the last two month and switch to a new provider. I simply can't imagine the lives of people who only pay the basic one they offer. read more

Their customer service has been responsive to me, but the internet is terrible. 1. Download/upload speeds are much lower than my building pays for. 2. There isn't enough bandwidth to use the internet during peak hours. 3. Worst of all, the wifi drops frequently. Working from home, I lose connection once every few hours and need to re-connect. That should never happen. read more

Fastmesh is absolute garbage. I have yet to go a single day without their internet going out on me, and I have their "pro" package. I remember thinking that this was going to be cheap and easy, but you get what you pay for to be honest. I'm betting that the person who left the only other review on here comes from a fake profile and said person works for them, because I have had to deal with their customer service before and believe me, it sucks. Sometimes you call and leave your name, building, and issue, but they never get back to you, other times, when they do get back to you, it's like they go through the motions. I've even had them say that their equipment is acting up, which would be reasonable if they didn't say that EVERY TIME they can't figure out the problem. I honestly thought my internet was going to go out while writing this review. read more

They do respond to emails quickly, however, the core product (providing me a connection to the internet) is a disappointment. Netflix stops often and the quality/resolution is low (especially during peak times). Download speed max is around 9 mbps (down to 1.7 at times) and Upload speed max 1 mbps (as low as 0.20). I moved the TV to a few different locations (they said it might help, but it didn't). I do pay for the highest level of service- I have to wonder if it makes any difference. When the 6 months I paid in advance this round runs out I will not renew. It is interesting that every single Seattle review is 1 star. read more

Fast mesh helped walk us through getting a WiFi extender for our apartment and now we have great WiFi! They also have great customer service. They respond to emails quickly and are very helpful. Also can't beat the price!! read more

Garbage service. Moved into a new building and decided to experiment with Fastmesh instead of using a traditional ISP. First month paid for the Fastmesh Pro $25 service and thought it was poor to mediocre but decent for the price. It was a bit annoying to manually add the MAC addresses of additional devices but I was game. Second month I actually wanted some decent service as I was more settled into my new place so upgraded to the Pro Plus plan. I'm getting around .61mbps dl speeds today which is laughably horrendous. It's not always this bad but never gets much better. I really ran into problems though when I tried to add my Airport Express which I've always used connected to my stereo to wirelessly stream music. Contacted customer service and they said it couldn't be done on their network, suggested I buy some additional hardware, yadayada. Oh well. Failed experiment. Will be signing up for Xfinity. read more

Internet is so slow. They advertised 5 Mpbs per device for $25 a month and barely received 1 Mbps. I tried to contact customer service multiple times and received no responses or solutions. Demanded compensation, but instead wasted my hard earned money for their terrible services. Feel like I've been practically stolen from. read more