Shocked by Major Surprise Fees and Plan Price Increase. Went into Verizon to deal with a problem with a very old mobile phone. Decided it would be smarter to upgrade my phone. Staff were positive and helpful. They did a great job - very fast at selling me the new phone - just took a few minutes. Before purchase I asked and was told that it would be "about $40" but couldn't give me an exact number because "taxes and stuff" will be included on the bill, sign here (on tablet) to allow us to bill your credit card going forward. Fair enough. $40 is okay. (So I signed). No paper receipts - everything is digital. Okay - glad to save paper. Never got a digital receipt. I'm a small business so I have to keep spending tight, so I dial in to Verizon and check my online account to confirm my bill - only to find that Verizon was billing me an undisclosed $200 for the initial purchase AND, my bill was going up not by about $40 but by $80! $80?! WHAT?! No receipt (still, 1 week later), surprise $200 upfront fee, ADDITIONAL $80 a month, not $40 - and Verizon not willing to discuss, but instead dismissing me by telling me that all of their sales reps are trained to always disclose fees, discuss pricing and give receipts. Nope. I've been with Verizon for years, but this is shocking, shameful, and unacceptable. I'll be switching to AT&T. read more

We've always had prompt service here, and our issues have always been resolved satisfactorily.

lol now I know why Verizon has such poor reviews. It's my time to tell you the story. About a month ago I decide to get a Hum device for kids to use in the car while traveling around. First day the app was giving me notifications that I have to drive around in order to get Wi-Fi service which never happened on the first day, the second day I was able to receive some service, but I ended up reconnecting my iPad to my phone hotspot, which has a decent service, the third day I wasn't receiving anything so I decided to return the device. So I go ahead and contact the customer care through chat, we going to send you a box to return the device, they say. And I'm like, OK cool so I wait for a week and nothing happens. Contacting them for the second time through chat, this time I get them to send me a message to provide me with proof that they will send me a return label (not the box this time) and reduce my bill bc I didn't use it. Then I receive an email stating the hum is disconnected and a message that says your bill will be reduced to $120 instead of $170. At this point I'm thinking that they probably did what they said they are going to do this time. Anywho sign in today to my email, I haven't received any return label, my bill is still at $170. I immediately contacted customer service again, mind you I was pissed my blood was boiling. I provide them with as much as insult they have deserved and that was it. They needed to be insulted in Order to do their job correctly. I absolutely do not recommend this company despite the coverage they have all over united state they are lacking to provide a decent customer service read more

I lost my phone on a Friday afternoon while I was paddle boarding, therefore I was very anxious to get a replacement phone and I was the first customer of the day. I was trying to deal with Assurion as this was a insurance claim All the employees in the store were patient with me while I work through that insurance process. I was on the phone with for about an hour. Everyone at the store was great! The customer support I received the night before was not so great and dealing with a Assurion is a pain so hopefully this works out for the best and we all learn from it and how the process works. I'm not much of a fan or Assurion after this experience but that's a whole other story and does not reflect how amazing the staff at Verizon wireless are! Olivia was VERY patient, professional and thorough. She helped me with selecting the most amazing phone after listening to what was important to me. She also helped me select some super cool accessories. I appreciate all the time she took with me and her wonderful demeanor. I will be sure to ask for Olivia the next time I'm in the market for anything that Verizon wireless sells. I feel badly for the employees at the local stores when they have to deal with the corporate nonsense between Verizon Wireless and Assurion. Regardless, everyone at the store is fabulous! I have been a Verizon wireless customer from the beginning of time - well from my very first cell phone and I'm still a very satisfied customer, even more so after my experience with the store in downtown Portland! read more

Verizon is terrible, I left them 3 years ago at least. Always had terrible customer service and there service was only maybe a step above AT&T. I've had AT&T now for a couple years and for the price and service it far out performs Verizon. Currently on a $300 yearly plan, you just make a one time payment for the year on AT&T prepaid. I own my phone so I just pop in the SIM card and bam. It's 8gb rollover data. Unlimited call and text. Works out to $25 bucks a month, best change I ever made. read more

I think some companies has forgotten what customer service looks like, or the employees are just overworked and couldn't care less. I started a new service with Verizon and got the latest iPhone only to decide a week later to join my "family plan" to save. When I called to cancel the new service with a 3o day option to do so, Ava stated that I would have to pay for the device +++ I reminded her of the 30 day option to which she suddenly. She was so rude and disrespectful and simply didn't care, I am so glad I cancelled sooner than later. She basically said, I'm now disconnecting your service and the phone went dead! I'm crying laughing now though this crap ain't funny. It was jsut indicative of the level of service to come. Boy did I dodge a bullet.Thanks for nuthin!!! read more

Someone opened a fraudulent account in my name and trying to get this account removed is a fucking joke. I have never had an account with Verizon but trying to jump through all of the endless hoops has been such an epic waste of my time and energy. Going on 3 weeks now and zero help from any team members that I have had to deal with. Fuck this company and their absolutely HORRIBLE customer service and fraud departments. You should be ashamed of yourselves!!! Slap yo mamma for me! read more

Went on Friday to replace my iphone12 that sustained water damage. Was nervous due to poor reviews, but Jake was there to help and was amazing! He helped me get a great deal on a new iphone15pro for myself and open a new line for my teenager who got a free iphone14. Gave honest advice about the best phone plans and figure out what made the most sense for my family. He made the process as easy as possible and helped me pick out accessories for the new phones. Even helped place the screen protectors which induce a fair amount of dread in me. Would highly recommend this store and especially Jake. Definitely coming back when my wife needs to upgrade her phone. read more

Do not even think about switching to Verizon. They will get you into a contract or upgrade and admit they are providing you with terrible cell service and do absolutely nothing for you. You will be stuck with bill after bill with terrible services. read more

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Super friendly employees. Very knowledgeable associates. Great selection. When we came in they were fairly busy. They took our phone number to be added to the wait list. Within 10 minutes they called us and 5 minutes later, we had a new phone. Easy as pie. This was a great experience. read more

Verizon - Mobile Phones Near Me - Portland, Oregon

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I was promptly helped by someone named Blake who was patient and informative. I haven't been in-person to a phone store in years but it was a surprisingly easy experience. Thanks Blake! read more

DO NOT COME HERE EVEN FOR A LOCKER PICKUP. TRYING TO WARN YOU. I had an absolutely horrible experience at this store. I was traveling for work and needed to pick up a new phone, so I set up a pickup for my replacement at this store using their 'easy peasy lemon squeezy' lockers. Let me tell you, this experience was the most difficult lemon difficult experience maybe of my entire life? I tried to pick up the phone on Sunday when it said it was ready for pickup, but alas, that particular store happened to be closed on Sundays. No biggie right? I'll just go Monday first thing in the morning. HUGE biggie, apparently. I tried to access my phone through the locker and it wouldn't let me. I tried to get the attention of a store worker but he was too busy telling a houseless person that he can't afford the phones they have, reading off prices, laughing and egging him on when he'd tangent about how the DOJ is watching us through them. Finally, I got someone else's help, and he told me very rudely that I missed my 'pickup window' which was of course nowhere to be found in my confirmation texts for the pickup. I said, "so it was cancelled and sent back?" And they said yes, I'd have to open a new claim and restart the process and that if I wanted to do it in store I'd have to wait for the next person to assist me which would be about 20min to an hour, and that the phone might not even come today. Since I'm traveling for work, I wouldn't be able to get the phone tomorrow if I wanted to, so I asked multiple times if all I'd have to do is put in a new claim in the app in the next city I'm going to, and they rudely said yes & that there's nothing they could do. I left, and low and behold... the order was never actually cancelled. Verizon can't cancel the order without THIS stores permission, and *of course* there's no way to talk to the store's actual staff over the phone. I'm in a different city now with no way to get a new phone for a minimum of 10 days, because that's the ACTUAL window of time they allow for a phone to be picked up, and there's nothing I can do about it. There wasn't a single friendly face in this store, and they essentially forced me to be on hold with Verizon customer support for 2 hours for nothing. Thanks guys. Never will I ever return. read more

I signed up for Verizion's free 30 trial. The trial starts the day you sign up even though you do not receive the device until about a week later. I called to cancel just outside of their 30 window and they will not reverse the charges. They do not send you any notification that your 30 day trial is nearing the end. Customer service is not helpful, they stated that the account was upgraded three days after it was activated and that was before I even received the device. CONSUMER BEWARE! DO NOT TRUST ANYTHING THEY TELL YOU!!!!!!!!!!!!!!!!!!!!!!!! I will never do business with Verizon again! read more

Scenario: New phone arrived from Verizon. Couldn't activate it and went to this store after Verizon's phone tech support recommendation. Arrived at the store 45 min prior to closing time and from the start their store associate was rude and aloof making it clear that he wanted to go home and could care less about my problem. The store manager wasn't any better, seems like she was there just to take up space and time. Solution: The hero of the evening was a Verizon call center lady who took charge of the situation. She dismissed the store clerk's remarks and solved the problem. Call her if you need an account issue resolved because walking into this store will be a giant waste of time. Probably one of my worst customer service experiences ever. A pox upon this house. read more

Wow now it's $10 for any customer service whatsoever. I hate them with a passion, can't wait to go to T-Mobile

We really needed a new cell phone plan as ours (AT&T) was ridiculously expensive. Upon the advice of (tech savvy) friends. we decided to check out Verizon. We were assisted by Jeff at the downtown Portland, Oregon store. It took a bit, but he helped us every step of the way and knew what we needed. We left with new phones and clear instructions. Thanks Jeff! And Verizon. I feel as if we made a good decision. We were greeted by staff as we entered the store, and our wait time was nominal. read more

1. iPhone got lost; bought a new one at Apple and brought it over to this store to have it activated on the removable SIM card (Apple could only do the e-SIM card). Told this story to the gentleman receiving customers and he said they were taking appointments for into next week. 2. I said thanks and walked out. 3. Went down to Costco and had everything done in about 20 minutes. 4. We've been on Verizon for probably 20 years (multiple lines). They show monopolistic behavior for even simple transactions and it's really disappointing. 5. As another example, we are able to simply (fortunate) buy the phone but if you do buy it as we did with Costco, you still buy it from Verizon (but with Costco service and guaranty) AND Verizon requires you buy it with financing so the interest is charged on a monthly basis. Costco recommended we pay it off after the 90 day return period thru them to avoid hassles. 6. The unneeded financing is already a hassle and I can't even begin to imagine the pain of having to deal with Verizon in trying to pay it off early. My disgust with Verizon for what should be a simple transaction and or service is simply beyond words. Normally for a review that is this bad, I would offer some constructive recommendations for how to improve but that is based on the notion that Verizon actually cares to improve or more fundamentally, cares about their customer base. I've seen no indication of either. read more

Try as I might, Verizon continually disappoints. How they find so many A-Holes to work for them is the only remarkable thing about their company. Talk about clueless. They could truly dominate the industry if they hired better employees. I finally got my eGift card issue resolved...after more than a year! Customer service is getting better!! NOT! Going to a corp store is the only way to go with this company and that can still be a crap shoot. Pretty bad when Comcast/Xfinity has far better service. I never realized there were so many smug knuckleheads in the world until I dealt with Verizon. You've lost my business forever and I'm telling everyone who will listen about it... read more

Verizon is the new Comcast. Great Idea for a New Name: The Run Around, that's their specialty. I logged in about 30 hours the last three months dealing with them. I think I spoke with about 40 people? Can you imagine how great it would be to have a job where all you do is just pass the responsibility on to someone else? I'm applying here ASAP. read more

I went to Verizon to see if I can get the Moto G7. It is a nice phone for just under 200. Instead I was shown more expensive phone around 4 or 5 hundred dollars. It is outside my budget since I am a Disabled Veteran with limited funds. I repeatedly as for the Moto G7 and the staff has no idea what I was talking about. I went as far as googling the phone so the sales person could see it. He continued to try and sale me a phone I had no interest in at twice the amount I could afford. The sales person said I can make payments for the phone and I said I don't want payment. He continued to show me expensive phones and talked about making payments. Threel times I said am not interested in making payment or a different phone. Seems the new business model for Verizon. Is Verizon doesn't care what their customers want, they just want your mom hey as fast as they can steer you into something you didn't want. What happened to giving what the customer wants instead of think more about your own sales and commission. I will get my Moto G7 from Bust Buy. I will never buy from a Verizon store again. Get a new business model not cool. read more

Brace yourselves, I'm conjuring all the Karen I can muster for this review. The sales guy seemed nice and answered all my questions... I thought things were all good but it turns out, this sneaky dude F'ed me over! First, he ran my credit without asking or having me sign anything--which is ILLEGAL! Bro, It's against the law to run someone's credit without written permission. Wtf?! Second, he signed me up for the more expensive premium plan when I told him I don't need that crap, the basic plan was fine. Third, he added the BS 'protection plan' that I specifically said I did not want. Everyone knows that's a scam, duh! Forth, he entered the wrong address in my account information even though I asked him to correct it. It took me like an hour and half on hold with Verizon to verify my info and activate my account. I'd usually just brush off a mistake like this, but with everything else--you better believe I'm added this to the list! Long story long, my first bill is about $30 more than it should have been and It took for-ev-er to fix this sh*t. The worst part, I complimented this dude on his sweatshirt and STILL F'ed me. You know who you are if you're reading this! And booo, you suck! but you know what? I don't even want to 'speak to your supervisor' because I don't know you. What if you have kids (or a dog or a cat) to feed, I'm not going to be the Karen that gets you fired. Regardless of how much you suck, I don't want anyone going hungry, not even you. There are enough house-less people in Portland. Lesson learned: order your new phones online people read more

DO NOT go here. Every other review is 100% correct. Every man in there is lifeless and extremely rude. They will try to scam you into paying more than you need to and treat you with no respect or humility. Thank god I asked for a paper copy of what they were telling me before I paid or else I would've been paying 2x more than I needed to!! Disgusting business and people working thereI have no idea how this location is still running and whoever owns it should be concerned for their customers read more

Phenomenal in-store experience switching from old iPhone 7 to newer model -- Matt D. transferred all data and took care of all details pertaining to activating a new phone; it took about an hour to go from 2016 to 2023...could not be happier with the fantastic customer service offered from Matt at this Verizon store. read more

iPad2 vs. iPhone 4S? That was my question yesterday as my Son and I wandered into this Verizon Wireless after an early Dinner. I was immediately helped and Gayle's Verizon account information was accessed quickly. The person helping me was very nice and offered some reasonable suggestions if I were to buy an iPhone 4S and put it on my Wife's account. However, the answer actually tipped the balance to the iPad2. The extra monthly phone bill would be around $55 and under Gayle's plan, I could data "slave" a Wi-Fi only iPad2 for "Free". That's a bit dear, as the only difference for me would be my limited desire to Text. read more

Verizon - Mobile Phones Near Me - Portland, Oregon

Salesman was annoying, didn't listen to what I needed, and talked way too much about promotions and deals. So I went to another Verizon store. There I purchased my new iphone, case, and screen protector. Going to another location was the best decision! read more

Worst retail experience ever. Verizon retail leadership must meet constantly to determine how to make the store experience terrible. Sales associates at this store are sullen and disengaged, which is only natural considering how unfriendly Verizon policies are to the customer. I left to go to Best Buy where the service was excellent and I spent over $1,000. I'm so peeved about the Verizon store experience that I'm contemplating switching carriers - after over 10 years with Verizon. read more

I f-in love this store!!!! This is my 3rd visit in a little over a year; since moving to Oregon. 1st time a replacement charger. 2nd time wireless headphones. 3rd time new phone. Miguel was a slice of heaven!!!! I got more help then I thought possible; don't know if it's Oregon or just him :D Besides finding ways to help lower the monthly bill he also turned me on to a tablet that braves water!!! It's my first tablet & I was super excited to walk out w/only a $5 (rounded up) increase in the bill for such a nifty new toy!!!! His greatness did not end there! read more

This is hands down the worst store with the worst service ever. This is based on some ten visits over a few years, all of them exactly the same: poor communication, misleading and misrepresented info, attitude, impatience, arrogance, misunderstandings and usually wrong info. Add to that that Verizon itself is pretty crappy in terms of its business model. Every encounter at this store leaves me feeling pretty shaken, it's that bad. And I watch other customers leave in a similar frustrated state (I have plenty of time to watch as waits are often ridiculously long, even before Covid). Workers change there over time, but not the poor service and arrogant attitude, which tells me it's all about the management. Go to the downtown store where folks seem happy and on the ball; somehow this place is as if cursed under a bad spell (management for sure). read more

I went into this store after running around for about a month with customer service over the phone. I'm told to call customer service and that they cant help me because they cant get into my system. I asked if he could call since they obviously are not responding to me and he said no i just need to call them back. Thinking of just switching from Verizon. I used them because they had great service but for some reason their service (both customer service and actual phone service) is declining. read more

I came in here looking for new wireless service but more importantly I needed to port my number from Google Voice to my new Verizon service. This was extremely important to me for several reasons but my reasons are irrelevant. What is relevant is that Barry understood how important it was to me and showed an unbelievable amount of kindness, patience and persistence while helping me get it figured out. I left the store not knowing for certain that it would work, but I was extremely confident that Barry had done everything possible to make it happen. In fact, Barry was also honest about the small chance that there could be a problem. I adore honest people. But 24 hours later and all my original phone number dreams came true. Thank you, Barry!! Really, everything about the way you helped me should be taught in customer-first businesses across the world. I mean that sincerely. We should all be like Barry at our jobs. The security guard was cool too. read more

I got a phone yesterday at a different Verizon store and because I work several blocks away from this one, I walked over there on my lunch break and they informed me that I couldn't return my phone to this one, that I had to go to the other store, out on Halsey & 122nd. How I would know that the stores were different AT ALL is beyond me. I understand if there wasn't anything they could do, but the guy helping me acted like he could just care less about the hassle. Also, you can't even hold a device in your hand to see what it feels like because all the phones are literally bolted down. They don't even have EXAMPLES of phones that they could easily stock in the back so that people can hold the phone that they are about to spend $700 on. Yeah no thanks. There was zero personal skills displayed by anyone at that store. Find a different location. read more

Avoid this store if possible. Some staffers are helpful others are pained to have to answer questions. Have been in multiple times. The manager hides in the back and can't be bothered. Plan to wait a long time for a simple purchase or return. They put you in a line regardless of wether or not you have a simple transaction that takes a minute or two or if you are there for more complicated services which could take a half hour or more. read more

Two years ago I visited this store hoping to get feedback on a good Android phone for my then-boyfriend as a surprise birthday gift. This is Portland, so I won't complain about the pouring rain I had walk through to get to this Verizon location, nor will I complain about their inconvenient hours. I will, however, complain about the service I received once I walked in. A salesman greeted me as soon as I walked in the door, great. His attitude, however, left a lot to be desired. Once I told him I was not a Verizon account holder, looking to buy a phone for someone who was, he quite literally sneered at me and suggested that I "run along" and bring my "boyfriend" back with me so he could speak to someone relevant. I didn't even have time to dry off before being verbally ejected from this Verizon location. But all ended well. I found my boyfriend's gift for $100 less on Verizon's own website, and they even threw in a free extended battery and free shipping. He LOVED it and declared it the best present he's ever received. Guess what, disgruntled, patronizing Verizon salesman? That "boyfriend" of mine you so disdained is now my HUSBAND, and he is due for a phone upgrade...but we will definitely NOT be returning to this location to get it. And I'm honestly not at all sad you missed out on the commission for two phones. read more

Corporate phone stores pride themselves in providing excellent customer service. However, this VW store was far from it. Being the clumsy person that I am, I always have phone trouble based on whether I drop my iPhone 4 or accidentally get it wet and have technical issues that are hard to fix and sometimes vague. However, I had found this conveniently located VW store to stop by after having some speaker issues with my iPhone4. Because I was on vacation with my family, it was already stressful enough to not have a working phone. I was greeted by a less-than friendly woman who looked as if she was assigned to schedule certain customer service appointments with various walk-ins. 1) She seemed completely disinterested in my problem, as I was a younger female coming in with my mother to figure out what I could do about a phone that couldn't transmit calls through the earpiece fluidly. 2) After explaining to her that I couldn't hear callers when I received calls from the other party, she took one look at my phone, sees my cracked screen (which had nothing to do with the problem I had presented) and rolled her eyes. She clearly assumed I was this spoiled daughter coming in trying to ween her way into getting a new phone. 3) She does nothing to spend time testing the speakers, offering tips to reboot or provide other options than to HAVE to purchase a completely new phone (my upgrade wasn't ready). After clearly showing that I was pretty upset and flustered, she looks at me with her utmost attempted earnesty and just stares at me, not really sure what exactly she wanted me to say. Isn't customer service supposed to be putting the customer first? Why should I feel that I was demeaned and almost not worth their time? This establishment needs to do a better job at screening and selecting their employees because this lady was NOT cut out for her job. read more

SCAMMED. I purchased a iPhone a few days prior. I was told that I could return it up until January 15, 2019. I tried to return it today and they said they would charge a $50 restocking fee. When I challenged the fact that I was never communicated this, they said the sales person who sold me this is a very good sales person he told me about the $50 restocking fee. He had not. In the end, they knocked $25 off the restocking fee but it wasn't without what seemed to be an endless debate with the manager, Sarah. Frankly, it's not about $50 or $25. I was duped by salesperson, Landon, who was more interested in selling me a bundle of extra accessories. He said sure, just bring it back if you don't like it but then left off the fact that if you do, you'll owe a $50 restocking fee. DECEPTIVE read more

Once upon a time there was a place so evil that people were scared to even say it's name. This place contained people who looked normal and seemed friendly, but alas it was all make believe. In reality, it turned out to be a giant fraud factory, churning out lies and deception and shoving them down the throats of the innocent villagers. It is a sad, sad, tale where customers are lost and nobody cares. I agree with most other reviews here, avoid this store if at all possible. I've been a Verizon customer for 15 years and will continue because the coverage is great. BUT, I will go back to doing business online. I've always had a good experience with my online purchases. One day I decided to upgrade my phone and while I was downtown, I thought I would swing by the Verizon store on Broadway. At the store, I was told that in order to get a certain loyalty plan that I had to buy a Home Phone Connect kit for $20 per month. After telling them multiple times that I wouldn't use it, they just kept telling me it would still be cheaper than what I'm paying now so I went ahead and got it even though I knew it would sit in the box. The next day while on the phone with Verizon the rep informed me that none of what occurred in the store was true. He recommended that I take it back and have them cancel the Home Phone Connect contract since you 14 days to do it. I did this and it was the worst customer service experience of my life. I'm not a lawyer, but that has got to be beyond aggressive selling and into the fraud department. I'm pretty sure you can't lie about having to buy one product to get another product when that isn't the case. I also did my research and found a regional VP in Seattle to complain to. They did call me several times to followup and apologized for the incident. No idea if they'll go after the store or not. I would say this fairly tale didn't end so good. Thanks a lot Verizon. read more

I went in to buy a new phone. A nice guy at the door took my info and told me to wait and someone would be with me shortly. It didn't seem that busy. I waited for about 20-25 minutes and watched a bunch of employees sit around and make small talk. Nobody ever checked on me or followed up, so I left. Guess I will spend my money at one of the many other Verizon retail stores in the area. read more

After getting crappy service from the Apple store, and being told that we had to pre-reserve phones there, we stopped by this Verizon store to see if we could get a phone here. We were greeted immediately upon entering, and was told that they had a wait. They were very nice and offered to check if they had what we wanted in stock to prevent us from wasting our time if they didn't. Luckily, everything we wanted was in stock so we put our names down and waited. The staff was sweet and even offered us bottled water while we waited. When we were finally helped, they were all extremely patient and helpful. They took their time with us and we left with our items completely satisfied. Next time I am in Portland, I will definitely come here to purchase my iPhone and avoid the Apple store. read more

Worst customer service EVER! Waited over thirty minutes, and ended up leaving. Fuck this store!!!! read more

Stopped in to upgrade this morning and was surprised with the excellent customer service. Everyone I talked to was really friendly and Evan who helped me was very knowledgable and helpful. I will certainly be going back to this location in the future! read more