Horrible service. Impossible to reach a human when anything goes wrong, instead you get stuck in phone tree / AI hell. Service appointments require someone to be home for a nine hour window, and then they frequently cancel/reschedule the service after failing to complete it that day. They did not respond in the required 48 hour window to a locate request before trenching was done, and as a result their line got cut, then they failed to show up for the appointment to repair it. Last time I needed service from them the same no-show followed by service rescheduling happened several times in a row before anyone showed up. Give your money to literally anyone else. read more

Service went down after a storm and was not restored for nearly 4 months. No internet at all. They simply don't have the capacity to deal with infrastructure issues in a timely manner. That's not the problem. The problem is that during this period they continued to bill me! I spoke with support 4+ times, and each time was assured that they understood the situation, I would not be expected to pay for the downtime, and that I would receive a credit for this entire period once service was restored. Guess what? Things were finally repaired and I was told I owed the whole amount FOR SERVICE I NEVER RECEIVED. Support was not great during this whole period, but suddenly they were downright rude and dismissive. Provided chat transcripts of the promises they made and they didn't care. It's a really great business model--offer nothing at all and then just bill people for it! I advise to avoid. read more

It was ok until it was sold to AT&T; My set account was blown up into two accounts with the services, previously listed, missing so I don't even know what I am getting and the unwanted account has just hit $194 in late charges without any response to my notes with my bill or having a person to talk to; The Help line was just someone in a foreign country who just parroted the same thing "No"; The downtown office claims to be real and open and yet my letter came back as 'no such address' and not deliverable. Who are all those people on the website and where are they???? read more

Now quantum fiber and I want to say FUCK these companies. I think maybe their transition is contributing but the company does nothing about it. Impossible to get through to customer service, you get absolutely no answers. They don't seem to know what they're doing. I have had this for 3 months and I can't believe I'm saying I want to go back to xfinity. At least I don't get 3 day outages. You can fix the outage on your own but I don't think its accessible for the average user. Please refer to reddit for a DNS fix. I was also suggested to get another router to improve my internet but I'm paying close to $100 a month and I think it's unfair to have customers dish out more money to make the connection work. My internet speeds are never where they should be. Not once in the nearly 3 months have I been happy with quantum fiber. I've complained about speeds and was suggested to downgrade. I have never been so angry with an internet company. What is going on? The least you can do is make it up to your customers instead of UPPING COSTS to users who supposedly get a "lifetime price". I work in tech, I work from home and I would not suggest this for someone who needs reliable internet. read more

Century link sold my service. email said no action needed from me and I could call them for support. Power goes out, internet down. I call and they can no longer help but my transfer of service is nowhere to be found! The provider they said has it, is unaware. I will be without internet, I work remote, for 5 days! Thanks a lot century link for the worst customer service ever. read more

ABSOLUTE GARBAGE. All i can say. I work at a health care office. Our internet got disconnected and to reconnect we had to wait 3 weeks. We get dr orders for some items that people's lives depend on. They dont care. If you need any type of service these people have no sense of urgency. The tech that came out was very nice and knowledgeable & that's the only positive thing i can say. read more

No way to get in touch with ANYONE when service goes down. Also, their $65/life deal just got discarded last year as if it never happened. Was actually pretty decent for the first few years we had it, but has steadily gone downhill in 2025... read more

Frequently without Internet, undependable service with overpriced bill. Tech support service repair complain they work too long of hours , do They want warm milk and cookies when they do service calls? I am putting them on a warning. We've been without Internet five days to a. Week in December January and February. 15 days NO SERVICE. WHERE'S MY discount? I'll be fair and service provided no more outtages for 9 months. Otherwise we are ending our 20 year relationship with century link and try a different company read more

Has this ever been a good company? I recently switched because it was what I could afford at the moment and it was the only provider that would install it on the same week I made the switch to their service. My family has been with them before, but that had been years prior. The installation appointment was today, I waited all day in case they were early, and now I have to wait another whole week to have it installed because the technician had supposedly gotten stuck another job? Mind you, CenturyLink charges you for the month on the same day you make the appointment, not once it's installed. I should mention that I am an online student. I need internet to do my work and I don't feel comfortable doing it in public spaces because I attend online classes that require me to speak. The representative I spoke to reached out to various departments just to find out why the technician hadn't arrived, not that any of them answered. It was nearly an hour call of us sitting and waiting for a response from anyone until he opted for a supervisor. Had it not been for his own patience, I would have lost mine and started snapping as if it were his fault. Bottom line, if I'm struggling to even have the service installed altogether, it won't come as a surprise that I will have future problems with this company. It's bad (for costumer service), I don't recommend it, and I'm sure there are more affordable and reliable providers. read more

To hell with centry link,I have no internet at all and I can't get a real fucking human on the phone and the robot says they notice a problem at my home that requires a technician to come fix and the soonest one is 2 weeks away,are you serious? They are the worst most unprofessional bastards read more

Absolutely horrible company. Unbelievable is an understatement. Our WiFi has been out for 4 days now, we had an appointment for this morning. And now they say they can't come out until tomorrow. So 5 whole days without wifi. Oh and guess what, they're giving us a whole $12 as compensation. This company is horrible. Absolutely horrible. Don't get them for wifi just cause they're the cheaper option, there's a reason it's cheaper. Their customer service is TRASH!!! read more

I have been on my phone for an hour texting and chatting And when I finally reached Howly which is supposed to set me up for an appointment they said they don't service that company meaning CenturyLink! This is the most frustrating company to get to talk to a person. As soon as I get this fixed, I am switching Internet companies. read more

Our internet was not working and I tried to contact customer service, through the internet, chat feature and even calling on the phone. Never got any response. Centurylink, you need to upgrade your service in regard to customer outage, and at least follow up with customers who try to contact you. This is the second time in 4 months we have had internet problems, and the second time that we have been completely unable to connect with the company for help. If you are thinking of becoming a customer be aware of the level of customer service we have received. read more

They are leaving Mom for 5days no life alert the phone is out and you can't contact anyone for help.

CenturyLink is trying to get a late fee from me when they took 13 days to cash my check I sent to them on the date it was due. They told me that the check had to be sent to the Philippines and that is why it took them so long to cash the check. The check I sent to them was being sent to Phoenix, Arizona. It was not sent to the Philippines. It was cashed to the U.S. bank and there is no U.S. bank in the Philippines. CenturyLink is trying to get as much money from their customers as they can because they are in desperate financial trouble. That is extortion and that is against the law. It is a crime. CenturyLink is a company with no integrity. read more

Pretty annoyed that when I signed up 4 years ago I was told my offer had guaranteed pricing for life and now my price has just been increased. What a joke and just another corporation taking advantage of their consumer to squeak out extra profits. Maybe worry about your service getting worse and not ripping me off. Love the kicker of the new 4% credit fee charge as well. I'm sure with your purchasing power your paying 4% per visa charge. read more

I canceled my service they claim they have no record of it. Kept charging me. Went to call cause I received a bill. Got told they will disconnect it now but still will charge me for December even tho the billing cycle hasn't started. I don't recommend ever using this company. read more

CenturyLink is horrible in every way. Most ISPs are, but CL is in it's own category of horrible. The customer service is terrible, their website is terrible, their internet service is terrible. I'm on their 940 mbps fiber plan, and I'll be lucky if I get 60 mbps. Some days I'm stuck around 8 or 9 mbps. I have to contact them almost weekly because the internet speeds become unusable. And every time I contact them, it's the same old bs. Someone with broken english asks me to reset my modem, and tells me they've "fixed the setting on their end". Wtf does that even mean? CenturyLink is terrible, the hardware is terrible, the service is terrible. Do all that you can to avoid them. Waste of time and money. read more

I decided to go with CenturyLink fiber because they offered a Gigabit speeds for $65/month. They were unable to give me an install window other than 9am-3pm.... so I waited at my new home with no furniture all day. They eventually showed up at 4:30pm. The installer was unprofessional, he saw some weird black box already connected to my fiber, and left it there, not connecting the fiber to the new router that was supposed to be provided by CenturyLink... but rather simply using this as a wireless router (rather than a router/modem combo). They neglected to set up the router with the proper PPP/OE credentials... or even inform me I needed them, so I ended up waiting another 24 hours to talk to someone to get that fixed. CenturyLink only has support via chat on the weekends. They have hold times on the phone during the week of like 45 minutes. Once I did get everything going I did some speed checks and I did not get anything close to gigabit (I was using wifi6, 3ft from the router... and able to get gigabit transfers across my local computers, so It wasn't the wireless connection). Rather my best speeds were about 400Mb... but more frequently 150Mb-250Mb. On my final call I tried explaining what equipment I had, but the tech representative kept telling me to make a wireless connection to a box that didn't have wireless. She refused to transfer me to someone more knowledgeable, she refused to transfer me to her supervisor, and now I am on hold waiting to cancel my service as I write this. I've been waiting 20 minutes so far. read more

They really don't want your business -- if you have an email problem, there is no way to contact them. Direct human contact via phone is no longer possible. Instead you're directed to chat, or email them, however in both instances there is only a fractured blue circle that appears now and then, never progressing beyond that. A lengthy search is necessary to find an email address. It's been over a day now since since I requested help, and no response. There is no text within my emails, either just a plain white screen or a light gray box -- that's it. read more

CenturyLink is the sort of service you get because your only other option is Comcast, and CenturyLink is a lot cheaper. You can tell why it's cheaper: the customer service is hot garbage and you're lucky if installation ever happens. I've been a CenturyLink customer for 4+ years, and I was supposed to have a technician install service at my new address on September 10. (It is now October 2, and I still don't have internet.) The first time, apparently the customer service rep on the phone failed to hit "finish" while setting up my appointment for Sept. 10. When I called at the end of Sept. 10 to ask where the tech was, they said I'd never had an appointment. The next two times, I was told that the technician would call me 15-30 minutes before arriving at my home. I had to go work at a neighbor's house with internet on those days, but about a 5 minute walk from my home, so no problem. The first time, towards the end of the 11-hour installation window ("sometime between 8 and 5! but if not, then by 7:15!"), I called and asked if the tech was still coming. I was told that they'd come, called me, gotten no answer, and the appointment had been cancelled. Reader, I had received no calls. My call log was empty. They had TWO correct phone numbers on file for me. Zero calls. So the tech straight up LIED. They rescheduled me for more than a week later. Fearing the same thing would happen again, I got on hold with CL at 8 am the day of installation. After 90 minutes on hold, I was told the tech had again called me and been unable to reach me and my appointment had been cancelled. So again, the tech did NOT call me, LIED about calling me AGAIN, and cost me another week of internet. I'm 7 hours into today's 11-hour installation window, literally been sitting on my porch looking for a van all. day. long. I've been told the technician will call me "momentarily" (an hour ago). I've spent 3 weeks between my original appointment and today without internet, as someone with a work-from-home job. I'm losing paychecks. Anyway, I hate CenturyLink, there's even more garbage to this story that I cut for space, and if they weren't half the price of Comcast, or I had ANY other options, I'd leave and never look back. If you actually need to have internet at your house, and you have ANY other option besides CenturyLink... you should probably go with someone else. read more

hands down THE WORST customer service I have ever dealt with. I WANT TO SCREAM 1. my modem took two weeks to arrive 2. they forgot to include the power cord in the box 3. spent my own time and money getting a replacement cord 4. plugged in modem only to find that service hadn't been started at my address (even though it was supposed to start the day my modem was delivered) 5. i've spent ~5 hours on hold over the last few days and have yet to get through to a person or had my problem resolved at this rate it would just be faster to cancel and order xfinity read more

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NO Stars! Customer service rep LIED to me; said she changed my service appointment to an earlier date due to priority. I. I spent the day waiting but tech never came! Turns out the rep didn't change the work order! This company SUCKS! read more

Avoid Century Link if at all possible. The worst customer service imaginable. They must work hard at being so bad. I haven't had service for 4 months and they have rescheduled their repair visit 3 times, with a 2 -3 week wait between each scheduled visit, which is then rescheduled. read more

CentauryLink really need help in there customer service. I upgraded my internet speed and was Quoted for X amount. Received a letter about the change of speed and internet Pricing, checked it and it was incorrect. So I went online to their customer service chat waited forever but that's normal. When someone did show up I asked them about why is there a price difference from the Quote that was giving me to the bill that shows me my next month Billing. Their answer "I see x amount for your last couple of month" Tried to correct them and ask them about the price difference from the quote they gave me and what it says on my upcoming bill which they replied "I am sorry I don't understand the problem?" SMH The problem is you're charging me more than what you said you were gonna charge. Their solution to this, wait till its time to pay the bill and contact them back. What the hell. read more

Worst customer service ever. Lost internet connection when woke up in the morning and called them 20 times to get to the supervisor. Service reps don't know what they are doing. They are outsourcing all their customer service reps which makes it hard for them to help us. read more

service cancelled our account when we didn't even request it. terrible service and always goes out at the most random times. if your ready to watch tv and then have your internet go out then this network is for you read more

CenturyLink has ignored my requests to cancel my account and has billed me for three months after moving out of my house. My previous roommate who still lives has spent hours on the phone with CenturyLink, multiple times, along with me. My roommate was attempting to take over the account, and after multiple customer service reps told us that he was able to take over the account, and his name was on there, and my autopay was removed, I was still getting billed. My old roommate was also getting billed to the same address. Today, I called to finally get to the bottom of why we were both getting billed for the same address. I spoke with supervisor Travis at the CenturyLink Customer Care center and he was unapologetically rude, treated me like a child, told me it was our fault, extremely sarcastic and patronizing. I was completely stunned with the choice of his actions. Customer Care was more like customer belittlement to him. He denied any wrong doing on CenturyLink's part, essentially said we were lying, and that it was my responsibility to catch duplicate accounts. I have never felt more offended and ripped off by a company in my life. read more

The worst customer service I have ever dealt with and my issue was never resolved. When I canceled my service two days after my billing cycle began they refused to offer a proration so I'm stuck paying for another month. What a scam! I switched to Xfinity and so far their customer service alone has impressed me. read more

I signed up for fiber right before the pandemic and everything was going very well for 15 months until one day in June, my internet goes out. It turns out that a contractor had unplugged my connection from the main terminal in the neighborhood. It took 9 days, three technicians, and two hours on the phone to figure that one out. Less than two weeks later, my internet goes out again. No service light, no internet light. It took me another two hours on the phone to get a technician out five days later (today). The technician explained that the problem was that the box for the neighborhood is not well labeled and anyone can get easily confused in there. When he reconnected me, he said he labeled things and made a note to not touch my line. Now, eight hours after my internet was reestablished, my internet is out AGAIN, but this time, it's a new mysterious problem! The power, internet, and service lights are all on, but I am unable to connect. The technicians and the people at the phone centers were all very courteous and professional, but the company itself is absolutely rotten. For example, if I miss a delivery of my paper, my paper company will automatically credit my account. Century Link, on the other hand requires you to call a different number and explicitly request credit for the days you lost, which defaults up to a week. In the last month I have had two weeks of functioning internet and Century Link still expects me to pay for the service they never delivered. I would give them zero stars if I could. read more

Impressively terrible. Never thought someone could make Comcast Xfinity customer service look excellent, but CenturyLink has done it. Can't get ahold of anyone and they can't do anything for you. Internet went down and it took a whole week to get someone out. CL has a "cancel service" feature that won't let you cancel service. Absolutely bogus racket. More expensive and slower than Comcast, and there is no customer service or support. Quite exceptional, really. read more

Garbage! Constantly buffering, shutting off, losing channels. Do yourself a favor and get starlink satellite.

In short: For the love of all that is good in this world, DO NOT EVER sign up for service with CenturyLink. After two years, I can tell you: It is a blood-sucking, brain-eating vampire zombie of a company that will murder your soul and leave you for dead on the side of the road. They don't care about you. They don't care about you. They don't care about you. They are the worst. In detail: I started keeping a tally. In two years of their service, I've spent an average of six hours a month on their customer service line to fix regular problems with over billing, loss of service, charges that weren't correct on my account, etc. I lost track of the moron-level mistakes that they made. This has become a regular part of my life. You will wait for over an hour to talk with a person. They will say hello and then immediately drop your call. This happens 1 out of 3 tries. They will give you the run around until you ask for their supervisor. They will put you on hold for 30 minutes, and your call will be dropped. This happens 2 out of 3 tries. They will tell you a problem is fixed on your account, only for you to discover a couple weeks later that they did nothing and you have to start all over again. This happens, on average, 1 out of 2 tries. I'm not kidding. It's absolute madness. Nothing will make you more cynical about the future of humanity than being a customer of CenturyLink. **If you are already a customer of CenturyLink** Tell them you want to stop service. Every time they overcharge you, or charge you for the months your internet was down because of their service, or charge you double for their modem, or charge you late fees that shouldn't be there, tell them you want to stop service. It is a magic golden key and is the only way they will treat you with any regard or human decency whatsoever. Tell them you'll walk away, and like an abusive partner whining "No, no, baby please," it's the only time they'll take a break from the abuse. I stopped my CenturyLink service two months ago. I made sure I was paid in full. Predicting it might be a problem for the zoo animals and toddlers they've hired to run their billing department, I made sure the representative made an extra note that I am paid in full, and no other charges are due. They are STILL sending me bills. I am STILL having to spend hours on the phone each month, just to inform them I am no longer their customer. If I don't, and if I just simply stop responding to their bogus business practices, I'm sure it will hurt my credit. CenturyLink is a zombie that wants your brains. It's an infestation of plague rats that figured out how to never die, and they just keep showing up at your dinner table, arrogantly waiting for you to serve them. It's a three-way raccoon/skunk/possum fight to the death in your bedroom that has made your home uninhabitable. It's toxic wast in your water supply. It's cat poop in your garden veggies. CenturyLink ruined me. I'm a broken man, because of them. *If you are a CenturyLink employee reading this, and you are urged to offer me some kind of free service or compensation in exchange for me to take down this review, as I've heard is your practice, don't. Don't waste your time. I'm posting this because I believe that there is still a little goodness in the world, and I want to fight for it. I want to fight against tyranny; against evil; against malice and crime; against CenturyLink. read more

The worst service I have ever had in my life it keeps going on and off you pay the extra money and it still happens

I called and scheduled to have my internet installed on Thursday. The window was 9am - 5pm. Then when I signed up online it said the window was 3pm - 7pm so I wasn't sure which one it was. Thursday I went to eat breakfast with my Dad who has been visiting from out of town, but a roommate was at the apartment. While gone the installer showed up not wearing a uniform which seemed unprofessional and scared my female roommate. He called me and asked if he had the owners permission to drill holes and I told him I would call my landlord and ask. Within ten minutes I had talked to the landlord and gotten permission and was driving back to my apartment. When I called him he said he was already gone and that he rescheduled installation for Friday 9am - 5pm, but assured me someone would be there early in the morning. Around noon I called to make sure someone was coming and was told someone would be there before 4pm. At 3pm I got a silenced call and voicemail from the installer telling me I would have to reschedule the installation. I called up century link and after waiting 30 minutes on the phone I was told the installation was never rescheduled and that the earliest they could come would be Monday. My Dad and I wasted a day we had planned to go hiking for nothing. This has been my worst experience setting up wifi and I wish I had went with someone more professional. read more

Abysmal service! I've had two technicians out, the first to install and then 2 days later to try to resolve extraordinarily slow WiFi. The last technician couldn't get it running up to the 100 mbps download speed I signed up for, I was getting 20 mbps instead, so I asked him to take the equipment because I wanted to discontinue service. He refused to do so. Today, I'm unable get to a return label to send back the equipment. My printer isn't working so I was told I'd have to pay for the return. This is after I've wasted two days and umteen phone calls trying to resolve an issue that is their problem. After threatening to contact any authority I can think of to complain, they agreed to send a return label, but she said there is only a 50/50 chance that I'll receive it. CenturyLink, shame on you! read more

False Sales pitch to get me on board then could not deliver as promised unless I paid an extra $200 for the installation. i tried to sign up with centurylink. Salesman said i have fios to my house already and only a ohone jack needed for installation. With FIOS 940mb package for flat $65/month, installation and modem free. So i signed up. too good to be true!!! 1. Tech showed up 45 mins late for scheduled appt 2. Fios cable not to my house as previously advised by salesman so another $200 the run the cable, and cut a hole through siding on my house to install a box 3. when i declined the additional charge, tech said he'd put my installation "on hold" until i could speak with centurylink to get it straightened out. Instead, he cancelled the entire order. 4. when i called centurylink call center (not able to speak with a supervisor), it was like speaking with a robot with blood in their veins. just recited what I already told them, and said I would have to open a completely new account in order to deal with it. If you like being totally jacked around, this company is for you! NOT! read more

I just closed my account with CenturyLink after 6 years of substandard service for an oversized price. I spent about 2 weeks trying to upgrade for faster service at a half the cost, not one customer service rep or chat agent could assist. Today I was finally able to get through to the disconnect service line and was able to disconnect my service. Not one apology was offered for how I was treated and for the lack of their ability to help. There are a lot more details about the series of events, but if customer service is important to you, then go another route, avoid CenturyLink, they are extremely undertrained. read more