If all I was reviewing was their ability to replace my Pixel 9's screen competently with quick…read moreturnaround, 5 stars. But there are dozens of stores in town that can do that. What left me completely frustrated was their inability to communicate in what seems like the minimum for retail phone repair. I took my Pixel 9 to UBreakIfix as it's Google's repair partner. The tech who worked the desk checked TWICE with someone in the back to verify the warranty coverage on my phone's screen, assured me it was covered, produced an estimate receipt with the number $0 as my price and sent me away. Two hours later I get a voicemail with a mumbly messsage about how it wasn't covered by warranty and something.. something on Google's end, and the call ended abruptly. When I called back and I asked if there was anything due, they told me I was on the hook for the $240 replacement cost. I was told they checked with Google AFTER they had completed the repair and was denied warranty coverage. The option offered to me was that they could undo the repair and "I could try my luck with Google's mail-in repair warranty service..." Seems like someone monkeying inside my phone multiple times would definitely affect my chances of getting it covered, so no. Plus the loss of my phone for however long it took Google to mail it back. So I paid my bill and left. I don't know why they denied coverage and UBreakIFix wouldn't tell me, so I guess it doesn't matter. But when your auto mechanic is knee-deep in a transmission replacement and he finds out it's going to be $2000 more dollars to put it all back together. HE GETS ON THE PHONE TO THE CUSTOMER before reassembling the transmission. This is a minimum level of retail communication, not "We can take your transmission back out if that would work better for you."

I wish it were possible to give a company less than one star. For the past month and a half, I've…read morebeen trying to use this company because Google has an issue with their Pixel phone, and the recall fix--replacing a battery--is assigned to this company. I've made appointments and shown up on time three different times over this period, yet my phone still isn't fixed. Each time, they were missing one or both of the required parts for the recall. They had my phone number and appointment on file, but they never called me in advance to let me know they didn't have the parts. Not only was I disappointed, but it seemed everyone in line had a similar problem. During my three visits to their Washington Square location, I never once saw a single person get helped with any issue. I have never encountered such an inept group of people running a store. They were full of excuses for every situation. I watched nothing but people walk in, only to be told they couldn't be helped and leave frustrated. I wish I could say my story was the worst. The man next to me yesterday said he'd been trying to get help there for over six weeks--I'm only three weeks into this ordeal.

I needed to replace my lost iPhone. When bringing up our account, Bobby noticed a discrepancy and…read morerecommended a way to fix it. The store was closing soon but he stayed late and got it done for us. He was very friendly, thorough, and knowledgeable. He even shared his candy with us.

I placed a mobile order for an iPhone 17 Pro 256GB with in-store pickup, which the Verizon app…read moreclearly showed as in stock at this location. I arrived at the store and was the only customer present. The sales rep told me my phone was being prepped and it would "only be a few minutes." A few minutes later, I was told to leave the store and come back in about 10 minutes because the system was supposedly down. While waiting, I watched the employee put the phone that was being set up for me back into a drawer. I returned after about 13 minutes and was then told that the phone I ordered was no longer available, but they did have the "next model up" -- conveniently with an upcharge. I was also told I'd need to call customer service myself to cancel the order. This was a complete waste of time and felt extremely dishonest. The phone was clearly available when I arrived, and it's hard not to conclude this happened because mobile pickup orders don't earn commission. Very disappointing experience and not what I expect from Verizon

Guy at the counter so friendly! I was looking for a battery change and a new fob. When he found my…read moreoption there was really expensive he offered other places I could try and offered to have me call his manager later. Above and beyond. We have been going here a long time and will continue with service like this!

They saved me over $400! One of my 2018 Honda Civic's key fobs stopped working. I was told by the…read moredealership that it needs to be replaced for a price of $465. Well, I decided to check if it just needed a new battery instead, and sure enough that was the fix thanks to Batteries +Plus, they even threw in a lifetime warranty.

I recently stopped by Video Only because I have yet to stop by in the 3+ years I have driven by it…read more I was not intending to buy a new TV as I have been pretty happy with my 2019 LG C9 OLED. I met Matt inside and told him what I have and that I was just browsing. I went to look at the latest LG OLEDs and he walked me through the new changes that I was unaware of in some of the recent LG OLEDs. I had been disinterested in LG OLED models because the improvements have been extremely minor until these newer panels. So not only was Matt deeply educated, but he also showed me the current deals they had going and it was roughly $700 dollars less than the same model on Amazon. I was also offered free shipping and installation on its stand and a 5 years warranty, including burn-in. It was an amazing deal and put the price of the 77" TV within $300 of the original purchase price of my smaller 65". I let him know I would think about it and took his card. I did additional research online and compared prices to confirm the size of the deal. A few hours later I called him back, and we had a deal after only a few minutes. He was kind, reasonable and respectful. This was one of the best brick and mortar experiences I have ever had. Great service, gentle selling, actually knowledgeable staff, and a truly best deal (I compared Amazon with my % back, Costco with my % back, and B&H). I HIGHLY recommend coming in if you are in the market for mid-high tier TVs. I have zero negative notes.

Got a fantastic deal on a LGC6H! Video only is the only place I've purchased TVs in the last 20…read moreyears. If they don't already have the best price (they probably do), they'll typically match and maybe even toss in a warranty. This is my second TV from this location and they are awesome as always. Check them out! Because if you don't.....

Jessica is amazing! She helped us out tremendously. we went to cell care and the screen was damaged…read morewithin less than 2 weeks! They refused to help us fix it or even give a discount and actually treated us horrible with yelling, etc. Jessica gave us a discount and has helped us for years and I remember why I don't go anywhere else!

I am so grateful to James! What I thought was a broken camera lens ended up just being a broken…read morecamera lens protector. James fixed it within a minute and then went ahead and replaced my cracked plastic shield for free. He is what happens when kindness and customer service converge. I am now his customer for life! THANK YOU James