Tualatin store is acceptable inside and the staff is civil, sometimes friendly. But Staples is worthy of only one star due to lack of availability. I write this at 5:20 p.m. on a Sunday. I could have written it yesterday at 7:04 p.m. I was foolish enough to attempt to shop at Staples at those times. Of course, Staples is not open at 5:20 p.m. on Sunday. Staples is not open at 7:04 p.m. on Saturday. My work schedule precludes me from attemtping earlier shopping visits to Staples. It's not as if I'm expecting them to be open late at night. These are absurdly limited shopping hours on the weekend and I am summarily unimpressed. Boo, Staples in Tualatin. read more

We went here to shred some old documents. While the staff were very nice, the price of shredding is 50% more than going to UPS where it cost a dollar a pound. Staples charges $1.50 a pound. If you have the time, and need shredding done, go to UPS instead. $20 for a brown paper bag of documents was more than we anticipated. read more

Specific shout out to Elena! She was so quick to answer my questions and at check out she was super friendly and let me know about taking in old batteries there. Loved the great deal on bubble mailers, I'll definitely be back. Thanks again to Elena!! I hope you see this lol read more

I used this service twice lately for same-day flyers. The quality was perfect, they were ready for pick up the same-day and there were no shipping or handling charges. Better yet, the price was about HALF of the quick printing companies that pay google to be at the top on searches. Those companies trick you: They may print it the same day but it will be a week or so before your order arrives and you have to pay hefty shipping charges. You don't find out when it will arrive until the very end of your purchase process. I found Staples at Jantzen Beach even had nice friendly folks. Great experience! read more

Came in for an Amazon return and Elijah was absolutely wonderful. He was refreshingly genuine and completely unbothered by my multiple returns. He asked me how I was and told me to have a good day and I can tell he meant it and that just meant a lot to me. Thanks for being you, Elijah! read more

Solid location for Old Navy and other online retailer's returns. Area where returns are processed is well indicated. Usually get good coupon deals with the return receipt. read more

In the Tualatin, OR store at Hedges Green today. I asked if they would meet the online price for computer ink. Said yes. Since I walked over from where I live about five minutes away, all I'd brought with me was a card to pay. When I went to pay the two customer service people told me they wouldn't give me the online price unless I could prove it. "We can't just take your word for it." They were surrounded by computers and no doubt had cell phones. In the past I haven't had any problem with getting a price match. These two shrugged and acted like it wasn't their problem. I came home and ordered online from another company. Been shopping there for 6-7 years. Now I'll rethink it the next time I need anything. read more

Very Rude service staff, especially the woman who helped us do the TSA pre-check. She needs to get a better handle on her attitude. Zero stars. read more

If I could leave no stars I would. This place is a joke. And they are super unprofessional. If you are trying to get printing done. Don't do it here. You might never get it. Even if you've had the same exact thing printed by them before. (All of a sudden they are more strict and not able to...) and they confirm and bill you. They'll also call you after your print job is supposed to be done and ready for pick up to tell you sorry we can't process your job you paid for bc of some rule that's not stated and they never had a problem with before and they obviously should have caught before they charged me for it and accepted the job. Not deny it after you say you can do it. ESP if I've already relied on you folks to come thru for a service you guaranteed to be ready. Smdh. And if you must order from here never pay ahead. EVER. Wait till you see the product. read more

RUDE AND DONT RESPECT THE CLIENT'S TURNS. I went to this specific Staples on Tualatin to print a poster. Despite there being no clients when I arrived, the two employees left me waiting. They assisted three other people without providing any explanation and neglected to work on the file I sent at 4:06 pm. I waited until 4:30 pm while observing them help others who arrived after me. When we attempted to speak to the manager, he was absent. The employees, particularly the person in charge, seemed unbothered and rude. I suspect they might be racist, as there's no other reason for them to act as if I were invisible, especially since it was evident I'm Latina, given that I was speaking Spanish with my family. Shame on them; I have never experienced such an uncomfortable situation. I left the store sad and very upset, and they continued unbothered; I never received an apology or nothing. I was completely ignored by them. read more

I go there maybe a half dozen times a year or so, and have been going there since they opened a bunch of years ago. It's convenient and is a good place to get supplies like paper, pens, pencils, shipping supplies etc. The customer service is actually really good. I always get asked by an associate if they can help me, and when I do need help, they offer quality help, whether that be just telling me where to find something, or offer some help figuring out what will fill my needs. I'm really glad we have this store locally, and that they've "hung in there" in tough times. read more

Management has failed their employees at this staples location. I went in to pick up an order and only 2 employees were working in the entire store and they had so many orders and customers who needed help and I could tell they were just drowning. they didn't have proper support at all today. So sad. read more

To slow and too expensive to make the trip worth it. All I needed was a pen. Just one. Found my pen quickly and got in line. The one cashier was on the phone. So I waited and waited. Then he finally hung up and some guy cut in front of me. I left my pen and walked out. Funny thing is that three employees were just standing there watching me wait!?!? I went down to the Fed Ex in the same shopping center and was in and out in two minutes. Plus the pens were cheaper! read more

Cori helped me with a project and she was so helpful and kind!! Also it was super quick! Thank you cori you're the best!!!

I've been having to get some things printed lately and I discovered the group at the copy center is fantastic. Martin has been nothing short of wonderful helping me select the proper papers to making sure everything came out just as I was hoping. They've earned my repeat business. read more

How one customer service employee can ruin you're shopping experience. I was looking for a nice home office leather chair for my husband's birthday. On my way to the chair area I was asked if I need any help. While I was trying out the chairs I was asked again by someone else. "No, not yet. Thank you." I am not and expert on office chairs and I could not get them to rock. Turning the tension the chairs would not budge. I was ready for help now. I went up front so they could call someone to assist me and answer my questions. Gentleman came within minutes. No hello, no smile. "How do I get the chair to rock?" He sat in one and giggle the lever and it rocked. Great! I was interested in three chairs and I wanted to see how easy it was to get them to do the same. He sat in the others and pulled or pushed the lever to make them move a little. He didn't bother to tell me how or what he was doing to get them to move. "How do I get these to rock like the first one?" "These just don't, that's it." he answered. Either he didn't now about the tension or it was too much trouble to show me. I wanted him to go away at this point. I felt like he had things to do and helping me with office chairs was not one of them. Like a kid told to do something and they will do it half way with attitude. I told him thank you and he left. No you're welcome, no smile, no whatever. Not really knowing what I was doing, I turned the tension on these chairs till they started rocking. Can't tell me he didn't know this. read more

Hello staples! I want to say thanks for nothing! Tonight I stopped in at 530 and waited for five minutes to see service at the copy center. The gentleman at the front called out a few times but alas it was easier to find a card holder than get the attention at the copy counter. Finally i was met by a young man who let me know they had a large job and would not be able to assist me today. Problem here is that all five copiers were not working. Having spent 15 years in the industry it was fairly easy for me to see this. I let him know I would check with kinko's who was happy to have a bigger customer walk in at the end of the day. Their service is worth the walk four spots down to the right. read more

Based on our age and pre-existing health conditions, my spouse and I were advised to avoid entering stores during Oregon's COVID-19 "stay at home" orders. We telephoned the Tualatin Staples Store on May 13th seeking advice on a variety of questions as we're preparing to host a virtual Baby Shower. We had questions regarding invitation designs, paper supplies, printing options, and shipping costs. We were referred to April, the store manager, who warmly invited us to drive by the store. Once there, she joined us outside to chat at Curbside Pick-up. She was knowlegable, creative, and efficient as she helped with each issue. She was a great on- the-spot problem solver and went the second mile to help. Thank you, Staples and April, for a job well done! read more

Asked somebody that was in the aisle if they knew where to find pens, ( A specific new product of paper mate pens) she rudely said "I don't know I just work here for inventory, ask somebody else"... good one. Please train your staff to be a little more professional/helpful than that. read more

I think I like Staples better than the other office supply joints that are closer. Went there yesterday to pick up a few things and they had everything I needed and were super friendly and helpful. And they take Apple Pay, which is really good because I had forgotten my wallet!! The gal asked for ID and I told her I didn't have it, but had other documentation in my "wallet" on my phone and that was acceptable to her. Worked out very well! Thanks! read more

Wow! They sold me a keyboard they didn't have in stock to be picked up in an hour at a store that wasn't open that day. Way to go. Amazon has nothing to fear. read more

Cori helped me so much with a school presentation! So nice and had great customer service. :)

They say they fix computers but don't believe it for a second unless you know how to fix it yourself. I went in here with a virus scam saying my computer was locked by the FBI. The guy at Staples told me they would have to wipe out everything on my computer and start over for a rediculous price. When I said I didn't want to start over and lose everything, he said they couldn't do help. If I wanted to lose everything, I could have done a factory resotre myself by pressing F11 and that would be free. I was looking for someone to not do more damage than the virus. Staples was not that place I was looking for. read more

To whom it may concern, Walking into Staples today and was approached by what appeared to be the manager pushing an empty hand truck, when I asked him If I could get some printing done, he looked at his watch and told me he didn't have anyone coming in until 9am and I had to wait. Hoping to get my Resumes and cover letter printed today (its was 8:32am on Wednesday the 20th of January 2016). I WALKED TO FEDEX NEXT DOOR. Such better service, quick simple and cheap. I am not the type of person to post negative ratings, in fact I hate when people blow smoke for no reason, but this employee was definitely too busy for my business with his empty hand truck. Do yourself a favor, if you need more than just printing go to Fred Myer, Walmart or the closed Haggen 100% sure they won't just blame the schedule for lack of service. On the other hand, I'll spend more time writing a positive review for the Fedex in tualatin Stay cool, Calthrop read more

All I can say is Rachel in printing is AMAZING! I came in to print something for work and she went above and beyond for my business needs. What an asset to Staples she is! read more

AN ANNOTATED STREAM-OF-CONSCIOUSNESS OF DK UPON STAPLES ENTRANCE (JAMES JOYCE STYLE...SORT OF): okay i can do this its small enough short enough not too many aisles monitor stand where is the monitor stand this is the aisle for desktop organizers but where are the monitor stands here is an employee i will pass this employee i have passed this employee and he has not asked me if i need help i think i look confused never mind the monitor stands i need a mouse pad where are the mouse pads no thats paper there are the pens and the keyboards and the plastic containers of red vines i need the flipping pads what im not looking for the sale items why are you asking me this youre not even an employee let me walk down this other end to make sure no still just paper maybe the other end yes we have no bananas we have no bananas today oh there are the monitor stands shit thats expensive now where are the mouse pads computers laptops keyboards mice notebooks oh there are the mouse pads these are ugly but we need one uggh finally im through wait now we have to pay the line isnt long but damn its slow what have we been waiting ten minutes already sheesh can we just leave now im done thanks for the help i have the monitor stand and the mouse pad and all is kind of right with the world read more

Great experience at the Tualatin Staples! The manager worked with me and was so helpful, he even let me take the floor model b/c I was in a hurry and when I misread the price, he honored it. Thank you for a great experience! read more

I'm giving this store 5 stars because of how they took care of a mistake they made. I took my 3 grandchildren of in to staples for back to school supplies. I like going to staples for school supplies because of their pricing and also variety. After arriving at home I realized they had charged me twice for an item. I called the store and spoke with Jake. I asked if he could refund the item over the phone. He gladly agreed and within minutes I had my refund without making the 8 mile drive back to the store in rush hour traffic! Not only that, but Jake emailed me my receipt and also added a kind note. I am overwhelmed by the quality of service from Staples. I will definitely be going back. Thank you, Staples!! read more

Staples is A-ok in my book. They have a good selection, ok pricing, the staff is somewhat helpful, and the location is convenient for me. I have used their printing service and I will give them a better rating than 3 stars. read more

My father recently passed away and I went to Staples to make enlargements for the memorial. Each time I was there, the staff was so kind and compassionate to me. They did the work even better than what I had requested. And they did the work quickly. I am a customer for life! read more

I got great service at Tualatin Staples Print Center last week. I needed bidder cards printed for the Tualatin Rotary Auction. I brought in a pdf file on a zip drive, bought a package of card stock and she was able to get me out the door in just a few minutes. The price was right and I saved ink and wear and tear on my own printer. Thanks Staples. read more

Very helpful staff and very organized. If they don't have it they will take you to a computer station and help you order it or they will personally order it to the store. Happy with the service I received. read more

I don't think tha I could say enought about this group. I had a last minute sample business card need. I went online and completed the job and sent it to the Tigard store only to find that Tigard's printer was down. I asked to transfer the job to Tualatin and so glad I did. Quick (and I mean minutes) to get my cards and out I was. Friendly staff and great looking business cards....for only $7.99! I couldn't say more and I will definitely go back. Thank you!!! read more

Very unprofessional team in the copy and print center. Requested to get some banners made and they were not ready by the time promised. Had to wait for them to finish them and just to find out that they damaged one of them while attempting to put the grommets. The whole time they were just talking about how they avoided and cancelled other potential orders because they were too big. One of them even stated that if that order would've gone through she would call out sick. I had to wait for them to reprint and didn't even get an apology. I'm writing this review while I'm here standing just listening to how they can't wait for the day to end. I do not recommend this place. read more

Today came in for school supplies. The shelf had two tags for the same item with different prices. I tried to clarify with an employee. He pulled the lower price tag, said it was a sale from last week, no longer valid, and refused to honor the price in the shelf. Really? read more

Great sale on laptop. But, SHAME ON THEM for doubling the cost of the Square Trade Protection Plan when bought though Staples. Online to public, you can buy full protection for 99....if you purchase full protection thru Staples, they charge $199! Thank goodness i checked this out online before activating what i had purchased through Staples. they will not refund the purchase until i bring my credit card TO THE STORE!! If you buy a computer at Costco, they DISCOUNT the price of the Square Trade protection...Staples DOUBLES THE COST! Very bad PR for Staples! read more

By far the best office supply store and copy and print center in the Portland and Portland Metro area. I couldn't recommend them more. I am a quite frequent customer (5+ times a month) and it's all because they do such a great job and have high quality products and services. Jake in the print center especially- I am darn picky and he makes it easy. read more

Bill and Jordan provided excellent customer service. This will be my home base for all staples products.

Just came to purchase a thermal binder machine and it was literally dead in the place. I'm wheel chairing around looking for the machine. 6 employees walked by me or were talking to each other. Not one employee acknowledged me or said hello. And to make matters worse when leaving no one asked me at the front if I was able to find everything I was looking for. I see why this place is not busy. Very poor customer service. I could give better customer service even with being in a wheelchair. read more

Last night my son and I went to Staples in Tualatin to see about a warranty on a tablet we bought there. It was 6:12pm when we got to the doors we realized that they had closed at 6:00pm. As a employee walked by the doors my son flagged him down and asked if we could ask about the warranty on the tablet. He said yes and we proceeded to walk in. He printed out the original receipt and gave us the information on where to call. Then we asked if we could look at office chairs really quick (since there was still another customer in the store, we thought we would push our luck). He said it was fine and we went back to look. After a couple minutes we found a chair we liked and ask about pricing. Another employee came back and we said we would hurry up and get out so they could go home. The employee said we should take our time and sit in every chair and make sure we got the one that was right for us. Let us in after closing, encouraged us to take our time.... That is superior customer service! Thank you Staples! read more