I had just had had a horrible experience with another phone service provider who had not made the necessary data available to release my phone or me from their control.
When I contacted Consumer Cellular and was connected to a support administrator, I experienced an unusually kind and effective offer of support that worked best in person due to the complexity of the challenges. I met with professional support staff in Tigard, OR who displayed patience and flexibility, and were able to work through minor but understandable communication challenges when needed. That was extremely helpful as I had become generally frazzled the previous few days by my former phone provider's, obstacles. I was also glad I had cleared my entire morning of meeting obligations. The two store folks were amazingly adept at keeping all customers served without any prolonged delays. Customers came in steadily, but the service professionals rotated among them very well.
I do have to say that I am positive I would not have been able to manage the patience and time expenditure for these services either over the phone or via the website. Several times I saw challenges that temporarily puzzled even the store personnel and required that they use special strategies to solve the issues, and there would have been no way for me to have sorted through those unique challenges at home by phone or chat, let alone the extra communications that would have been necessary. But I emerged with phone service activated and effective.
Much appreciated. read more
