Came here to upgrade four Apple devices including two phones. I thought everything went smoothly until I saw a $50/month charge on our bill. We never agreed to this and it was not mentioned to us. The AT&T employee must have added it. Now I have to call and get it cancelled and refunded. read more

Horrible experience, got the run around. Finally when got it done and traded in my Verizon phones they did not pay them off and screwed me out of almost a thousand dollars. After trying the salesperson who did not respond I called AT&T directly and they directed me to a website just to deny my payoff. Intermittent service on AT&T network is horrible. THIS WHOLE EXPERIENCE FEELS LIKE A SCAM read more

I like their phones and tablets but also I don't like the price plus I got an iPad from Apple and I liked it read more

AT&T Store - Mobile Phones Near Me - Tigard, Oregon

6/1/2023 - Shockingly unprofessional and untruthful 4:30pm on June 1 2023, My son and I went in to purchase a phone replacement for our existing account. We asked if we could purchase an iPhone 12 and Dara went "to the back to see if they had any" and after being gone for about 5 minutes he came back and said all they have in store is an iPhone 14. From the parking lot I noticed they show iPhone 13's in stock so I called on the phone and was told they have iPhone 13s in every color. We went back in, mentioned this disconnect to Dara who did not say anything, then asked to be sold a red iPhone 13. Halfway through this transaction the person helping me was called by Dara to the back for a "question" (holding the phone) and again was gone for over 5 minutes. No one came back until I sent a trainee (the only person left on the floor) to let them know I was going to leave if someone didn't come out. A manager appeared from the back room and let me know that things aren't going to "just happen in a snap" like I want because this a trainee who was selling me the phone. Also not true since the "trainee" was training a "trainee"? It's clear that the manager on duty is monitoring transactions and stopping people when they are simply selling a phone to remind them to smoothly change the costumer to a new 5G plan. Disgusting. Disgusted with the manager and employee Dara who lies on command. Just to hit a metric on selling people new phone plans. Nice. read more

Came into the store today and was immediately greeted. I came to pick up an order. The order was canceled and I didn't find out until I arrived, but that being said the team still did there due diligence to take care of me anyways which I greatly appreciate. The process has been nothing but the best. I appreciate all the support and help specially from Foday. He has been an extreme help in the process of getting my phone setup. Thank you so much for your help today Foday! I look forward to coming back. read more

DO NOT GO INTO THIS STORE NO MATTER WHAT. Stay away from AT&T at all Costs. I lost my phone number that I had for 15+ years, my Apple ID is completely ruined and now linked to an email I've never owned. Dealing with the dumb clowns that work in this store was EASILY one of the worst retail experiences I've ever had. How hard is it to just give someone money for a product or service??? Long story short I'm HAPPY to pay more with an AT&T competitor. Fire the entire staff, shut this location down. 0/10 would rather watch my family be killed in an ISIS video. read more

Horrible experience, worst customer experience ever. I attempted to upgrade my phone on the AT&T site, they had a glitch on the site and directed me to this store. At this store they would not accept my US government issued ID. The employee went to the manager who came out and said, if our system can't scan your ID we can't help you. WTF, my ID gets me through pre-check at airports and they would not accept it. read more

So furious!!! When we got our phone last year the sales person convinced me to get.a tablet (that I didnt want) it's only .99 cents a month for one year, no contract etc... looking over my bill today noticed we actually been paying 10.00 a month plus 3.24 in taxes for a tablet that has literally never been used. You guys are liars. You tell customers what they want to hear to get what you need for your sales numbers. Dishonest thieves!!! I paid 90 to cancel it today and going it tmobile tomorrow when I have time to leave your company and transfer our cell phone lines to them as well. And we won't be back and I will be sure to tell all my friends and family to stay far far away from att ESPECIALLY the Washington square mall locatio. Shame on you, how do you sleep at night knowing your lying to people to makes sales read more

Run from this store. I've been a customer since 1993. This store sold me a phone that was defective. Sent me to the apple store to get the issue fixed. I just wanted to return the phone. Went to the apple store and they restored the phone to original settings. Went back to ATT to return the phone, and they charged me $45 for restocking the defective phone that they sold me. Are you kidding me! RUN! Do NOT do business with this store. 15 min at Verizon around the corner. Waived my activation fee, I am up and running with a brand new phone. F-U ATT, you suck!! Phone at Verizon is up and running as I write this review. read more

AT&T Store - Brand new Verizon phone. - Mobile Phones Near Me - Tigard, Oregon

Went in to take a tablet off my plan, was talked into dumping my 50g plan for the unlimited plan. Was told it will save my family $50. Ends up it's actually $20 more expensive than my old plan. Guess it's my fault for having faith in employees actually having a clue about what they're talking about. Go in to fix it and shocker, nothing they can do about it, but they did try to sell me on Direct Tv for the 40th time. My wife gets a 17% discount through her work, but magically not on the plan the guy changed us to. Coincidence, wish I believed it was. Call the loyalty department they say, okay that sounds like a good plan. Oh that plan is no longer available, but we can give you a 20g plan for the same price. Oh thank you for stealing 30g from me, that's an amazing deal. Needless to say we're currently shopping for a new provider, they could careless about you as a customer, don't believe them when they say otherwise. I'm disgusted by the way AT&T has treated us through this. More specifically don't take anyone's advice in this store, they're a joke. Bottom line over customer happiness all day long. read more

If you are in search of a new cellphone provider, save yourself and RUN FROM AT&T!!! Every employee I've dealt with this week is more incompetent than the last. read more

Employees wouldn't resolve my customer service issue. I've been sitting here for an hour with no help. I wanted to upgrade my phone. read more

AT&T Store - Empty store with all the employees playing with their phones instead of helping me upgrade my phone. - Mobile Phones Near Me - Tigard, Oregon

Darell absolutely swindled us. He told us he was an expert. We were told we'd save money and ended up being charged for various items we never asked for. The whole process was a mess and took so long. One of our numbers didn't work all week end.. we just got off with First Net AT&T and they cleared up the entire mess. It took 1.5 hours to clear up 6 months later.. please be careful of what you buy into.. our trust was misplaced read more

This store should be avoided at all costs! They are very rude and disrespectful! Shawn was very disrespectful to me and my lady. He cut us off at every word, and when I said something to my lady he didn't agree with he told us he wouldn't service us and we should leave! When I asked for the manager he said he was and that we had to leave! I was on the fence about continuing with ATT now he made my choice for me! I'm out! read more

Stopped by today without an appointment to see if they could help with an iPhone issue. They were super helpful and friendly! I appreciated that even though they had a few customers they made an effort to help me. The store seemed to follow covid protocol and was clean with everyone masked and socially distanced. read more

Just a terrible customer service experience. I always hate when people say this...but this is literally the only time I've posted a review in over 2 years. It was that bad. We ordered a phone for my wife earlier today, received confirmation email, and drove out (not that it particularly matters, but our nearest store didn't have the phone we wanted, so we had to make a special trip to a store further away). Got there, checked in, and found out that they had CANCELED our order, and had not told us they had canceled. They made US feel like WE made a mistake, but the only explanation we received was "Oh yeah, our manager must have cancelled it earlier." I don't even know what else to say. Judging by many of the other reviews on this page, I would strongly urge you to avoid this store if at all possible. read more

I had an amazing experience with Christina. She hooked me up with a new phone and a great deal.

Disrespect not nice people and very hatred employee working in the store make me feel I don't wanna come back to the store again this is the second time happening to me with my second visit even when I call ask for the manager they don't wanna give me the manager read more

Seriously THE worst AT&T Store EVER. Had an appointment at 10. Didn't even open till 10:20. Can hear the employees laughing it up in the back while customers wait for them to open... read more

This store has the worse customer service . I have been with ATT for over 10 years and recently stopped in that store to check upgrade options. When I explained I had a new employer and needed to change my code the sales person did it on my account without my knowledge. This led to issues to many to finish to detail. The moral of the story is that this store is awful and the assistant manager Abraham is a terribl read more

Thankfully I had a great experience at this store. I was in an unusual situation where I had about 25 minutes before my phone number would be canceled from out of my control and I needed to switch to my husband's phone plan like ASAP. I did wait behind the customer who was there before me, but Ben saved the day. He saved my life actually because had my number been canceled before transferring it to AT&T I would have not been able to get it back and I've only had the same number my entire life. So this was a huge deal to me and I am just so appreciative of Ben being so quick, efficient, polite and he troubleshooted my phone being locked and had me on my way without overselling me and just being such a great representative of this company. If I need anything in the future I will absolutely be coming back for his help! (If the manager is seeing this Ben should get a raise!) Sincerely, a very thankful customer! read more

My experience at this store wasn't the best. I should preface this by saying I am a returning customer. I haven't been an ATT customer for about a decade. I have my regular service with a different provider but wanted a "dumb" phone on a prepaid plan for work separate from my regular account. I can describe this store as a bit chaotic. I couldn't tell how to queue up to get service, so we ended up just standing around maybe about 15 or more minutes. When someone finally asked if we had been helped and I said no he just walked away, checked the queue, asked other customers if they were there before us, and then came back and asked how he could help me. I just found this to be a pretty patronizing and dismissive process just to get help. It's also confusing. Apparently you have to interrupt sales people to get added to the queue for help, which is strange. Fortunately the store had the phone I wanted in stock and I was able to purchase it, however the rep who helped me and told me he had set up my account for autopay in fact didn't set up auto pay. I found this out today, fortunately before the bill cycle ended. It was just overall not a wonderful experience. But two stars since I did get the phone I wanted. read more

Honestly all of the employees are super friendly and helpful they all had amazing attitudes one employee in particular went above and beyond to get me back connected so another huge thank you too Cristina ! read more

Absolutely awful. Arrived at store 15 minutes after opening to return a broken item. Two people checked in before me. Two people being helped. After waiting for 5 minutes one came over to check me in. I explained I was returning a broken item and that's all I needed. He said he would alert a manager and get me fit in. Crickets. Waited another 20 minutes while two other staff came from the back office to check more people in. No one offered to help anyone. They left and went back off the floor. What a horrible business. read more

Went to the AT&T store to change my plan. They said it was changed, Come to find out they had done nothing only said they did. I believe this experience with AT&T at the Washington square mall is saying they have lowered there customer service. Or they can't hire decent honest people there who can help you properly and honestly. I see no way to email AT&T and report this. Not sure why I gave AT&T even one star. read more

Came in to upgrade my phone. The woman that I interacted with had a very condescending demeanor. I tried to ask her some questions about the upgrade and she was in no way helpful and talked to me like I was stupid. I don't expect everyone to have superb customer service, but this woman made me uncomfortable to the point of me not even wanting the upgrade so I just left. I don't write reviews very often at all but I felt this was necessary. read more

Called to ask a question and they wanted me to come in and didn't answer my question. I decided I wanted an upgrade so I came in. Wanted a normal upgrade. (keeping my old plan and getting a new phone) Was told I couldn't keep my same plan. And would have to purchase a new phone in full or as a loan. If I took the loan, I would have ended up paying around 100 dollars more for the phone. Then they tried to sell me a worse plan, or more expensive plan. Went to Best Buy Mobile and kept my old plan and upgraded my phones. If I were to have changed my plan and kept the same features, I would have ended up paying around 1000 dollars more a year. read more

I even didn't bother coming into this store because the lady I talked to on the phone was rude and she had no sense of customer service. Come on guys. My 6 years old nephew can speak better language on phone.Don't be rude even if you are extremely busy. This store needs to change. Perhaps, instead of writing bad reviews on yelp, we all should complain to AT&T headquarter. read more

Moriah is the best!! I was changing over from Verizon to AT&T and needed to go in person to the store to sort it out. Verizon makes it extremely difficult to change over and she must've spent 3 hours getting to the bottom of all of it. She was so helpful right away and was able to explain the plans throughly and even helped me get a better iPhone! She's a rockstar and I would recommend anyone to go inside the store and see Moriah for a quality experience. read more

Two days ago I went with my wife to purchase the new iPhone, Christel was very pleasant, patient, helpful and made sure all of our questions were answered. She was incredibly knowledgeable and created an atmosphere that put us at ease. She is affable and approachable. Today my wife went again to the store and she had helped by another 2 people who were very nice and helpful. Bottom line, I will always consider this "My Store" and look forward to purchasing more items. Thank you to Management for having such a super team! read more

Washington Square store. What can I say. Teach your folks customer service so they don't have to go through the agony of calling customer service in some far off land where reps don't speak English. *************** Having to cancel AT&T service via chat is nothing short of a nightmare. Well over an hour to cancel same day and switch to new provider. Yet, they made certain they got all their money "owed" up front. That took a matter of seconds to charge the credit card. Beware if you got in on their BOGO and have to cancel. You're basically screwed. My fault. I should have known better. Fortunately, due to relocating, we won't have AT&T cell tower service. I'll never have to deal with their incompetence again. read more

Andrew from the AT&T store at Washington Square did a great job for us. He knew the systems at a highly expert level and took his time to help us with some configurations on our telephones. Give this guy your business, he deserves it. When it's time to trade-in our phones we will be back, and get our next phones from him. read more

Ben at the Washington Square store was so incredibly helpful. He was so friendly and helpful throughout the process of my mom, dad, and me getting new phones. There were lots of options available to us and Ben did a great job at explaining every option to us and making sure we understood everything. We felt like we were given all the information to make the right decision, and felt supported through the whole process. Ben was patient, professional, and friendly. If you go to this store ask for BEN! read more

BEST AT&T STORE EVER! This is going to be an extremely bias review. But I came into the store today to grab some Justice League posters and this cool Asian representative with nice hair greeted me as soon as I walked in and even introduced himself and shake my hand. I asked him about the posters and he gave me a couple for free! Although, I was a bit sad that I couldn't grab all 5 of them. But at least I got a couple! Great AT&T store location. They definitely improved themselves compared to my last visit with them. read more

Absolute garbage, by far the worst customer service. Go to the other AT&T store on Hall Blvd. This manager at Washington Square should be fired and the guy at the front taking names on his tablet is an absolute waste of an hourly wage. AT&T please send everyone from this store to customer service training. Replace the manager with someone with actual management and leadership ability that can properly delegate and/or wants to do their job like an adult. I needed to switch a SIM card back to a now working phone. Process takes 5 minutes. I was told 20 minutes because others were already on the waiting list. Fine I'll wait; until 45 minutes goes by. The guy at the front that took my name is just sitting there with a tablet taking names and texting on his phone the whole time. Half-way through my wait the manager comes in from lunch I assume, he was still slurping on his drink, and then comes out to the floor only to jump in and help a customer already being helped. Normally, I wouldn't think this was a big deal, but the guy was just trying to find out where his case was that was ordered. Does it really take two staff members to track down this information? If you are taking over, tell your employee to go help someone else. I then watched as all four floor associates stopped what they were doing to look for a replacement case. Tablet boy actually did something other than text on his phone. Then the manager walks over to tablet boy and starts shooting the shit...this goes on for about 10-15 minutes before they both start texting. Having waited 45 minutes I finally walked out, drove to another AT&T store and had my problem fixed in less than 5 minutes. DON'T WASTE YOUR TIME HERE. Protip to tablet boy....get a new job, work on a skillset, because your days are numbered if the only thing you can contribute to society is taking people's names as they walk in. HOW THE HELL IN THIS DAY AND AGE DOES AT&T NOT HAVE A KIOSK FOR THIS FUNCTION! read more

I came to this store since it's the closest corporate store near me. I needed to go to a corporate store since as a new customer that signed up by phone, a hold was put on my account since I recently moved addresses. On multiple phones calls with the the fraud department I was told to go to a corporate store like this one so the store could call customer care and verify my identity. When I showed up to this location they seemed completely lost on what to do. The took a picture of my ID and added notes to my file and said that is all they could do. I was very persistent on getting this resolved and asked if there was anything else to do. Astonishingly, they pushed another option on me to have them close my newly opened account and start a new one with them in the store to "solve" the issue. This is completely contradictory to what the fraud department advised. I called the fraud department another time when I got home, excited to finally have my information verified, only to be told that even though I went into the store and documented my identity, the store needed to verify my identity over customer care. They also confirmed that there was absolutely no need to cancel my account and sign up in store. The fraud department was very sympathetic and put a note in my file specifically stating the AT&T policy for the store to reference next time. However, after about 10 hours of trouble shooting this today over the phone and in person, I am done. Hopefully this store reads this comment to learn from their mistake. All they needed to do was follow the book and they would have had me as a new customer. I am assuming they are either improperly trained or undercutting their customers to boost their commission (or both). I don't usually tire from a fight, but I was absolutely exhausted from trying to get my account in good standing (and I signed up as a new customer just a few days ago). This is also in part due the corporate system too. I was on hold multiple times for 30-50 minutes. Not the kind of service anyone should endure. I'll be taking my patience and money elsewhere. read more

I work in the mall and I'm pretty busy outside of my work life. The last thing I need is to go into a store and wait after a long days of work. I've been here on my days off and waited for awhile. I went on my lunch one day in hopes of a new plan for my family and a new phone. Christina was there and was able to help! She set me up with the best plan for myself and my daughters , she even delivered to where I work in the mall because I had to rush back. She made it so easy! Thank you Christina! read more

Great service and help from Matt and Joe! Lots of good information that's helpful.... plus they found me a great discount!

Bought 2 of the wrong products upon the employee's recommendation. Went to return 16 days later, but was unable to do so because of the 14 day return policy that they are strictly enforcing during a global pandemic. Was kindly able to exchange one of the products and pay the additional difference. Manager was very rude and unhelpful. read more

After the manager came out to speak to us the sales associate still kept chiming into to conversation like he was right. He kept relaying information I already knew and made it seem like it was my problem when it is really AT&T who is at fault. read more