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    T-Mobile Authorized Retailer

    3.9 (7 reviews)
    Closed 10:00 am - 8:00 pm

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    5 years ago

    The employees are nice enough but there are too few of them when the store got busy. Waiting for an hour for service is not acceptable.

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    Verizon

    Verizon

    3.0
    (29 reviews)
    0.8 mi
    $$$$
    Available by appointment
    Shipping

    Nick, thank you so much for your excellent customer service!!! I'd give 10 stars if I could! Your…read morecaring & professional way you handle business, is exemplary!. You stayed around much longer than you could have, working overtime, just to help me. With you, I felt heard, I felt understood, I felt your compassion to help, your expertise, your professionalism, your kindness, it all shined! Thank you so much for going the extra mile, (more like the extra 10 miles) to help me! If everyone who worked in customer service was as efficient, professional, kind, genuine, actually caring about their customers, and doing everything within their power to make sure the customer is feeling valued, heard, and most importantly, appreciated, the way you do, what a better world we would live in! I went into the west linn Verizon store tonight, right before closing, and I was pretty angry upon arrival. Angry from ongoing issues I've been dealing with surrounding my Verizon account for months & months . I had just been hung up on twice when calling Verizon support, so I went straight into the nearest Verizon store tonight. I arrived 5 minutes to closing. I expected to get rushed out the door and was already expecting I'd probably be told to go to another location on the following day. ( as that's happened in the past) Nick greeted me with a smile, he patiently listened to me explain my issues, and he went above and beyond to do everything in his power to help me get them resolved. He took detailed notes of my issues, he was 100% honest in telling me this is something that corporate will probably have to address, so I'd have to go to another location, he named the nearest ones. He stayed long after his shift, when he could have rushed me out the door, he didn't. He stayed, and he took notes of the issues and I felt heard and I felt like he genuinely cared. I arrived to the store mad as could be, swearing I'd never use Verizon again. I left the store thinking,Wow, he really cares, he went above and beyond for me, and for Verizon to have somebody like him representing their name, they are so lucky! Thanks again, Nick! Verizon is beyond lucky to have you behind their name, representing their business, and I'm forever grateful for your assistance and service tonight. Thank you!

    Not very knowledgeable, kinda short tempered and don't often know how to answer questions very wellread more

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    Verizon
    Mysterious fees at this Verizon authorized dealership
    Mysterious fees at this Verizon authorized dealership
    At least they refunded the redux fee.

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    At least they refunded the redux fee.
    AT&T Store

    AT&T Store

    3.3
    (21 reviews)
    2.2 mi

    I had a very challenging situation involving multiple phones, porting multiple lines; so many…read morevariables involved, so many opportunities for things to go wrong... I've worked in sales & customer service for over 15 years and have high expectations from established brands but wasn't sure if anyone could resolve my issues walking in to the AT&T store. This would be the 5th attempt to resolve my issues (other attempts by other teams and other carriers failed miserably)... Not only did the AT&T team resolve my issues, they provided exceptional customer service and created a lifelong AT&T customer that will direct everybody with any cellular needs to the Andy and Ann at the West Linn location on Willamette Drive (although I've since met others on the team and they are fantastic). I don't have much free time and I don't typically write reviews as I expect good customer service but this team went way above and beyond! Go here if you want good customer support and a good product. Other local teams and carriers will not provide better service (cellular or emotional ). Sean B. (extremely satisfied & now lifetime loyal AT&T customer)

    I came into this AT&T store to pay my bill and had a very bad experience with Tim, the manager…read more Instead of helping me with a simple payment, he told me to "lose the attitude" and said I needed to be nicer, even though I was not being rude or disrespectful. He then refused to help me, told me to leave, said I was not welcome back, and threatened to call the police when I asked to speak to a supervisor. This was completely unprofessional and unnecessary. A manager should be able to handle basic customer interactions without escalating the situation like this. Very disappointing experience.

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    AT&T Store
    AT&T Store
    AT&T Store

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    T-Mobile Authorized Retailer - mobilephones - Updated August 2026

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