I had a really wonderful and stress free experience with Richmond Geeks when I brought in my phone…read moredue to my charging port having issues and no longer working for me. Mo at the front took a look at it right away and was incredibly knowledgeable and professional from the start which I really appreciated, the help and the level of service is worth highly recommending this place to anyone if you need anything repaired. They know their stuff and treat customers with respect. thanks again

Great experience! They were very knowledgeable and really helped me out in a pinch when I needed…read morethe data out of my fried laptop. They were very communicative and even called me in their day off to provide me a status update. Priced reasonably. Highly recommend.

The glass replacement on my phone was perfect. Looks brand new. The price to do this fix was…read moreacceptable

Great service! I did get an immediate response with an estimate for the repair. The screen on my…read morephone had turned off. They said it was because I had dropped it. I said I dropped the phone over two years ago but they said it does take time for the damage to get worse over time. I suppose that's what happened in this case. They ordered the part and it came in within two days. Once they called, I asked if I could bring the phone in that day and they said yes. They got it repaired in one hour. Great friendly service.

Horrible customer service and lackadaisical employees. Customers kept leaving and the two employees…read moreserved 1 person in the 45 minutes I was there but weren't able to help me with a simple request. Went elsewhere.

V is for Victra, Verizon and Victorious! Matthew, the manager here at this authorized Verizon's…read moredealer, was a wizard! His knowledge and expertise is setting up our business account, helping us with the promos to save us a bundle, and switching all of our data! He tirelessly assisted us by making extra calls, handling hiccups, and basically walking us through an otherwise tedious process. The stars are for him! He's like an octopus, able to use his "tentacles" to accomplish several tasks at once! He greeted all the other patrons with a warm welcome! As he mentioned, the store needs a facelift... aesthetically it needs an upgrade, just like our phones!! I think once the remodel is done, this will be an amazing sister store! But with such incredible customer service, the looks of this shop pale in comparison to the shining care and attention we received! If you need anything for your Verizon needs, give him a ring!! (By the way, Yelp has that this store is closed today, a Wednesday, but it opened at 10:00). Came back a second time and Matt again worked his magic!!! He helped my daughter get a new phone and switch all of her data!!!

Didn't expect such nice people and good prices. They are very knowledgeable in the electronics. The…read morebest in richmond if not the bay

They use cheap parts and did a very poor quality job on my iPhone 7 screen repair. I can push the…read moreedge of the screen in and the color is not as sharp. I've had screens replaced before and never has the color of everything on my phone changed like this. Very dissatisfied with my experience.

Update: I left this store to go to the one a couple miles down broad street and had a much better…read moreexperience. See 5* review for Maria at the Parkside Marketplace location! This location is apparently referred to as "corporate" but is doing everything to chase existing customers away. If you are not looking to add a line, don't come here, they have no phones in stock if you're only looking to upgrade.

I was an AT&T customer for many years (15+), but my recent experience at this store has left me…read moreextremely disappointed and prompted me to switch providers. In April 2025, I went to the store to upgrade four iPhone 12 minis to new iPhones. I specifically showed our salesperson, Brandon, the phones we were trading in, and he clearly stated that the quoted promotional pricing would apply to the devices we brought in. He told us we would pay $0/month for each iPhone 16 and $5.99/month for each iPhone 16 Pro under the trade-in program. We trusted him and made our purchasing decisions based on that information. However, when the first bill arrived, the pricing was much higher than quoted. It was only after we returned to the store to trade in our old phones that we were told the offer was not valid for iPhone 12 minis - only the iPhone 12 - something Brandon never disclosed at the time of sale, despite being shown the phones directly. This amounts to a $2,000 discrepancy over the life of the contract. When we raised the issue, Brandon denied the miscommunication, and the store manager, Tyrone, defended him without seriously engaging with our concerns. They essentially shrugged off a serious breach of trust. We're have since returned the phones and switched negative our service to a competitor. I've never written a public review before, but I felt this one was necessary. If you value transparent communication and honest pricing, be extremely cautious at this location.

I went to look at a new computer. I happened upon an Apple employee, Chris J. he gave me great…read moreinformation. was kind and very helpful. We told him we would be back the next day. He assured us I could see him or any other sales person with no pressure. we were lucky enough to see him when we purchased the computer. what a wonderful experience. So helpful. I will have no hesitation coming back for other purchases and accessories. Thanks again Chris

Husband bought an $1,500 ipad. Sales person said they would help with set up if any problems…read more Went back as somethings didn't transfer. Store manager rudely stated we only help with computers. My husband said well Randy said you would help. She called over Jennifer who was quite rude and said she couldn't help. Finally CiCi was called over, and she was very sweet and fixed everything. From now on all my Appple products will come from Verizon

I went to this location after wasting hours at the Apple Store to trade in a phone with my…read moredaughter. We left and came here and after a little wait, we were handled professionally by a representative who was patient and accommodating. She explained everything to us and let us know Apple was wasting our time and we should have come to TMobile from the start. I can't disagree either, it was a much more pleasurable experience.

First experience with T-Mobile was a frustrating one. Ordered a phone for pickup at this location,…read moredidn't see order status change so we called and they said the phone was out of stock (although it allowed us to order it for pickup), and that we should call corporate to have it shipped instead. Customer Care insists no, they need to start all over with a new order. We get to part where they say pay the tax and activation and we say no, we did that on the first order, not paying again. They can't figure out what to do and can't seem to grasp that we have set up the account, we just need the phone updated to a shipping order vs store pickup. We finally convince them to call the store themselves...the store says to them 'our bad, we have the phone after all'. We finally picked up the phone, and now we're on day 2 of trying to transfer the number because between Verizon and T-Mobile, their processes are best described as a total cluster###k. One thing to me aware of...if you're a new customer not yet completely set up, every person you interact with will try to get you to start all over because each associate wants to get credit for the sale. In addition to the above interactions with phone and store associates, we used online chat and asked a simple question and got 'fill out this form' replies, and they were just forms to start the account setup process all over again. Associates seem laser-focused on having you waste more of your time so they can get credit for your account.

I would NOT recommend this shop for repairs. They do not explain their services well and will…read morecharge you even if they know they can't fix. If you need a device repairEd I would try one of the many other stores available, most are cheaper and have good reviews. I wish I had looked for reviews first.

From the owner: We repair all kinds of cellphones, tablets, watch, and computers. Selling all kinds of phone…read moreaccessories, unlock phones and computed devices.

I've been to a dozen Gamestops across the East Coast. I've visited this one in Short Pump half a…read moredozen times and never have been impressed. Usually so-so. Today, however, my experience was not good at all. The manager on site should practice listening skills when his customers are trying to explain a problem. Instead of solving my problem and notifying Gamestop HQ to prevent other customers from getting ripped off due to misleading advertising, his solution was to sell me some additional gear that I purportedly already paid for according to the ads on gamestop.com. Best thing about this particular Gamestop is its location.

I'm just not a gamer, so I don't "get" it. Stopped in with my nephew who is a true gamer, and it…read moreseemed to be a place with everything. Old games, new games, toys and geeks. Decent Short Pump location in the Walmart shopping center strip. I imagine this is a heaven for gamers. Just not for me.