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Apple Short Pump Town Center

2.5 (207 reviews)

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Sara R.

This is by far my go-to Apple location. The techs are super friendly and helpful, and always willing to fit us in, even as a walk-in. We'd like to give a shoutout to Jermane for helping us out! We will be returning for sure :)

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3 months ago

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17 days ago

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7 months ago

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11 months ago

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7 months ago

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2 years ago

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1 year ago

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6 months ago

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2 years ago

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6 months ago

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7 months ago

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1 year ago

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10 months ago

They are very organized and will address your issue fairly quick! Love the store and staff....would definitely recommend them!!!

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1 year ago

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1 year ago

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2 years ago

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2 years ago

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2 years ago

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6 years ago

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3 years ago

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5 years ago

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5 years ago

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8 years ago

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2 years ago

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8 years ago

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4 years ago

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4 years ago

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4 years ago

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6 years ago

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8 years ago

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5 years ago

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4 years ago

Very friendly associates, helpful with their information that they provided! Great attentiveness

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7 years ago

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5 years ago

DONT WASTE YOUR TIME!!! I've called 3 times now they hung up on me all three times! If I could give no stars I would!!!

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5 years ago

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7 years ago

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5 years ago

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5 years ago

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7 years ago

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6 years ago

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Ask the Community - Apple Short Pump Town Center

Review Highlights - Apple Short Pump Town Center

In the end the employees were super helpful, supportive, and fast in the repairs.

Mentioned in 3 reviews

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T-Mobile Experience Store

T-Mobile Experience Store

(10 reviews)

I went to this location after wasting hours at the Apple Store to trade in a phone with my…read moredaughter. We left and came here and after a little wait, we were handled professionally by a representative who was patient and accommodating. She explained everything to us and let us know Apple was wasting our time and we should have come to TMobile from the start. I can't disagree either, it was a much more pleasurable experience.

First experience with T-Mobile was a frustrating one. Ordered a phone for pickup at this location,…read moredidn't see order status change so we called and they said the phone was out of stock (although it allowed us to order it for pickup), and that we should call corporate to have it shipped instead. Customer Care insists no, they need to start all over with a new order. We get to part where they say pay the tax and activation and we say no, we did that on the first order, not paying again. They can't figure out what to do and can't seem to grasp that we have set up the account, we just need the phone updated to a shipping order vs store pickup. We finally convince them to call the store themselves...the store says to them 'our bad, we have the phone after all'. We finally picked up the phone, and now we're on day 2 of trying to transfer the number because between Verizon and T-Mobile, their processes are best described as a total cluster###k. One thing to me aware of...if you're a new customer not yet completely set up, every person you interact with will try to get you to start all over because each associate wants to get credit for the sale. In addition to the above interactions with phone and store associates, we used online chat and asked a simple question and got 'fill out this form' replies, and they were just forms to start the account setup process all over again. Associates seem laser-focused on having you waste more of your time so they can get credit for your account.

AT&T Store

AT&T Store

(14 reviews)

$$

Update: I left this store to go to the one a couple miles down broad street and had a much better…read moreexperience. See 5* review for Maria at the Parkside Marketplace location! This location is apparently referred to as "corporate" but is doing everything to chase existing customers away. If you are not looking to add a line, don't come here, they have no phones in stock if you're only looking to upgrade.

I was an AT&T customer for many years (15+), but my recent experience at this store has left me…read moreextremely disappointed and prompted me to switch providers. In April 2025, I went to the store to upgrade four iPhone 12 minis to new iPhones. I specifically showed our salesperson, Brandon, the phones we were trading in, and he clearly stated that the quoted promotional pricing would apply to the devices we brought in. He told us we would pay $0/month for each iPhone 16 and $5.99/month for each iPhone 16 Pro under the trade-in program. We trusted him and made our purchasing decisions based on that information. However, when the first bill arrived, the pricing was much higher than quoted. It was only after we returned to the store to trade in our old phones that we were told the offer was not valid for iPhone 12 minis - only the iPhone 12 - something Brandon never disclosed at the time of sale, despite being shown the phones directly. This amounts to a $2,000 discrepancy over the life of the contract. When we raised the issue, Brandon denied the miscommunication, and the store manager, Tyrone, defended him without seriously engaging with our concerns. They essentially shrugged off a serious breach of trust. We're have since returned the phones and switched negative our service to a competitor. I've never written a public review before, but I felt this one was necessary. If you value transparent communication and honest pricing, be extremely cautious at this location.

Apple Short Pump Town Center - computers - Updated May 2026

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