Great place! The staff are helpful and knowledgeable! Give them a visit and check them out!read more

Great service. friendly, knowledgeable staff. highly recommend. Much easier than trying to make an…read moreappointment at the apple store

Went here yesterday around 6pm. I forgot the rep's name but it was a wonderful experience. Very…read moreprofessional and prices are reasonable. iPhone 12 battery replaced in a little over half an hour. He even cleaned my charging port. Great company to deal with!

Blake was so helpful! He had our sons iPad fixed so quickly and he was knowledgeable, friendly and…read morepolite. Great service at a great price. We will absolutely be back for any repair needs.

On April 7, 2026, I went to Experimax to get a new computer. Landon welcomed me, and I explained I…read moreneeded an updated device for my tax return. Though my old computer worked, it was too outdated for the software. Landon had someone assist me in selecting a perfect match and arranged to transfer my data. I also mentioned I'd return for another computer for remote work. When I came back on April 9, Landon helped me pick a second computer that met all my needs. On top of that, he also assisted me with setting up my profile, making sure everything was personalized and ready to go. In the past, they even resolved a phone issue I had, showing consistent excellence. Overall, I've had fantastic experiences. The staff is knowledgeable, friendly, and makes everything seamless. I highly recommend Experimax! Thanks again, Landon

Staff is friendly and has always been focused on solving my computer issues as inexpensively as…read morepossible. I trust their recommendations! Joel

The glass replacement on my phone was perfect. Looks brand new. The price to do this fix was…read moreacceptable

Great service! I did get an immediate response with an estimate for the repair. The screen on my…read morephone had turned off. They said it was because I had dropped it. I said I dropped the phone over two years ago but they said it does take time for the damage to get worse over time. I suppose that's what happened in this case. They ordered the part and it came in within two days. Once they called, I asked if I could bring the phone in that day and they said yes. They got it repaired in one hour. Great friendly service.

I got my cracked iphone screen replaced in less than an hour and for the best price around. They…read moreput a screen protector and a case on my new iphone for a great price. Good quality case, good value, service and nice employees.

This is one of the few places that I found to replace the battery on my apple smart watch…read more It is located in a mall area in the short pump area. Plenty of parking. The store itself is pretty small with no frills inside, which was fine. They had to send my watch to another store to get it replaced so it took 3 business days. The cost was around $125. Kind of high for a watch battery but cheaper than a new smart watch. My only complaint is that I took my watch in because of a bad battery so my % battery on drop off was like 10%. When I picked my new battery watch up, it was a 3%... I would have liked to have had them charge it some at least so that I could see that the new battery was replaced. It is kind of like picking up a watch or clock at another store and it isnt wound or set to the right time. But it worked find once i charged it I was glad to do this route vs a new watch.

My laptop required a quick fix of the power botton. I called and they answered immediately. The…read moreoffered me and option to walk-in for a quick dianostic look and possible fix. Zach was able to look at it and fix it in minutes! He explained the problem to me and showed me the steps he took to fix it. Zach rocks!

I had an "emergency" the other day with my computer. I went to the computer cave and I was…read moreincredibly impressed. It's a professional shop who bend over backwards to help. My problem was an emergency for me only. Dave was the person who helped me and he fixed my problem quickly, professionally and with good humor. Like I told him...all of my computer issues go to Computer Cave from now on. jay

Update 2: 4-stars for owner…read more1-star for staff at location and repair Owner called and has sent a full refund after discussion. Also offered to repair again, but after the escalation of this situation and dealing with staff at store on multiple occasions in-person and phone asking to have this done in the first place, we declined to use them to repair the cracked screen. Update: "Jeff", the manager reached out to repair via text, but we simply don't trust this business after visiting in person and then calling twice afterwards to have them replace in one day. Sorry, but we have never had a cracked phone screen in this household until we used your product. And it very well could have been cracked or dropped by your business since we noticed the cracks less than 18 hours after getting the phone back. It's a shame you couldn't replace it when we brought it to the store. Hopefully, a refund will be made since we gave you three chances to make it right. Steer clear! This place will swindle you. They do not honor warranty. Had a screen replaced because the touch aspect stopped working. Had phone for four years and never had a cracked screen. Less than 24 hours after getting it replaced, screen cracked and not by dropping. Paid $150 to replace the first time for an older Samsung Galaxy. Staff was rude and said they don't replace from phone drops, but if they opened phone they could tell if it was dropped or not. Hmmm, so I should believe them to tell me if the phone was or wasn't dropped? As it's an older phone (four years), I can guarantee it has been dropped a few times, so looks like an easy out for them to not cover warranty. They are either really bad at repairs or offer cheap replacement products to customers. Go to a more reputable place, like Computer Cave. They are honest and offer quality repair and products. Staff at this Fruit Fixed Store couldn't even tell me how much the part the cost or even acknowledge that glass can crack from cheap quality or improper repair. Save your money and repair elsewhere at a more reputable place.

Stopped in today. My Pixel 5 couldn't hold onto the charging cord. I tried to clean out the lint…read morein the USB port, but then my phone wouldn't charge at all. The technician was knowledgeable, helpful, and offered great customer service. I walked out 5 minutes later with a functioning phone. They did a fantastic job, and I certainly will do business with them again.

I've been here a few times over the course of several years. Each technician is quick and…read morepersonable!

not trying to leave a negative impact on here because the first time i brought my pc up a few years…read moreago service quick and smooth took them less that 3 days but now in today i brought my pc that i just wanted to upgrade and took about a month of no progress so i recommend not to bring in a desktop to be build by them

Great experience with Glass Smith today. My fiancée dropped her phone in water and the battery…read morestopped charging. I logged on and got a quote in minutes. From then it only took a few hours before it was fixed and returned. Jordan even gave me a deal on the repair. Only issue was a few bugs in the website UI when setting up the repair but it was minor and fixed quickly. Overall they were great and I would recommend them to anyone.

Pros: - local Richmond business…read more - Service is very convenient - easy to schedule a smith's visit - priced competitively considering the convenience factor Cons: - since iPhone screen was replaced, typing isn't the same as it was before service, particularly near the bottom of the screen - space, return, etc.). I think I've made more typing errors in the last two weeks than I have in my first 8 years owning an iPhone. - the new screen is not flush across the entire face of the phone. About 1/8-inch from the edge, the screen is visibly higher. Maybe this is because it's an aftermarket repair, but it came as a surprise and wasn't explained by the smith. - sent an email on the glass smith website following my appointment that was never answered, which is disappointing. Update - 2/3/17 - screen usability has gotten worse. Difficult to scroll - still no response to my email about my concerns

Great service, great price and great overall experience. My daughter broke our computer monitor…read moreand Promac was able to fix it within a day. Also love supporting a local business that has just been around a few years started by a veteran who served our country overseas. Highly recommend them.

I could not have asked for a better experience at Promac. Their turnaround time was lightning-quick…read moreand they were able to completely solve my Dell's issue. I'd recommend this store to anyone in Central VA.