10/10 would recommend! Thought there was nobody that would be able to fix my (older) devices. They diagnosed my macbook charging and battery issues over the phone and serviced it same day. My laptop was back in my hands within the 30 minute visit to the store. They were very friendly and gave me plenty of tips on how to keep my devices working. I am always on the go and need my devices in work and extracurricular situations so they get dirty quickly, Promac took a look and cleaned so much from my devices. I have visited three times now with device problems and Promac always go the extra mile for by far the best price. Got months longer out of my iPhone when I thought I would have to scrap it and buy a new one with various broken parts. As they did with the macbook, they explained the issues they found and went beyond what I had asked for and helped fix issues under the hood they found while servicing my iPhone, all without surprise fees and last-minute issues. Very smooth experience, my to-go for a few months now for tech issues! Definitely check them out. I am surprised me every time with how far they are willing to go to do the best job. 10/10! read more

I am a student at VCU who is very busy with school work. I typically go to RamTech on campus for any tech needs since I have a warranty with them, but due to some of the protests throughout the city, I needed another place to go, and fast. I found ProMac on Google and I decided to pray that they could help me. I walked in and they were the kindest people I could have had help me. They gave me a student discount to fix my MacBook Pro and within the hour, my computer was back up and running again like nothing happened. I had a similar issue occur a few weeks later and I immediately went back to Promac to see if they could help. They informed me that my computer was under their warranty and my computer was fixed like nothing had happened once more. And at no extra cost! I was thrilled to find a place like this for my tech needs. I would recommend this place to anyone in Richmond that needs their computer, phone, laptop, or other devices fixed! Awesome place! read more

So I have tried almost every Mac/pc repair store in the greater Richmond area, and frankly haven't had a good experience anywhere. That changed when I went into promac off broad. I was looking to upgrade my ram and add a solid state to my 21.5 inch 2017 4K iMac, and after going three other places receiving $300+ quotes and a turn around for the job being 2 weeks at best. Safe to say I was losing faith. Kelvin made me feel valued as a customer, and HE DID THE WORK IN A DAY. On top of that, he let me trade in Apple products to offset the labor cost. I still am blown away and I highly recommend Promac being your first stop for ANY potential work These guys are extremely professional and going forward they have my business. 10/10 Ask for Kelvin! read more

The keyboard on my brand new MacBook Pro broke and I had to ship it off to Apple for repair. When I got my backup MacBook Pro out the battery had gone bad. I replaced the battery but broke the trackpad in the process. I called every Mac repair shop in Richmond. Another business stood me up for an appointment so I called Kelvin. He had me come right over and had my trackpad replaced within 2 hours. Good price, excellent service, and I really enjoyed chatting with him and his staff. I will only use ProMac from now on. This is computer repair as it should be - knowledgeable, friendly staff, quick turn around when you're in a bind, and decent pricing. Thanks guys. It was a pleasure and I will send everyone I know your way. read more

Awesome experience with the guys at Promac! My Macbook pro was inaccessible due to software issues and after getting nowhere with Apple support (they told me I would have to do a full reset and lose all my data) I decided to take it in to the shop on W Broad. Within a couple hours they retrieved all of my data and had the laptop back up and running. Super friendly, responsive, and very very reasonable pricing. I would recommend Promac to anyone having computer issues and they will 100% be my first call if I ever have trouble in the future. read more

Wonderful experience. My Mac Air was not functioning. Within 10 minutes of entering Promac, Kelvin had a diagnosis [dead hard drive], the part ordered, and me on my way. A day and a half later I got a call that the computer was ready for me to pick it up. The cost was reasonable and Kelvin and his brother Joe [a family business] were extremely friendly while simultaneously being very professional. As I said: wonderful experience. read more

We previously used Fruit Fixed and while the repairs or assessments were good, their follow-ups were less than consistent. Often had to call them repeatedly to try to get updates. Decided to try Promac and so glad I did. Great staff. They replaced my iPad screen and kept me informed about the repair status and when it was ready. They even repaired the home button while doing the repair. Will definitely go back for any Apple repairs! read more

I am now a repeat customer after having them repair my Dell laptop I decided to bring my Samsung tablet in to have it evaluated to make sure everything was working properly and they even put my tempered glass on for free. Another great experience! I will definitely be using them for all my computer needs in the future. They are so much better than all of the businesses that I have taken my computers in the past. read more

My Macbook Pro screen stopped working and this was the first place I came to. Best decision I've made. Joe and Kelvin were the most helpful experts, they explained everything they were going to do and what was wrong, even went above and beyond to install new OS. I recommend them to anyone that needs their Laptop/ Tablet/ Phone fixed, because they're extremely reliable and fairly priced! read more

After just getting my repaired Macbook Pro back from Kelvin/ProMac, I now understand why they have 5 star ratings here on Yelp and on Google and want to help them spread the word. High quality repair work (the SMC chip on my computer's logic board had failed) and customer service beyond the norm. Would use them again in the future and definitely will refer others! read more

My Mac desktop computer wasn't working. After close to three hours on the phone with Apple Support, I was no closer to having a working computer. Going to ProMac was like a breath of fresh air. Kelvin, the owner, was fabulous. He repaired it, and I was able to pick it up several hours later. I will definitely bring my Apple devices to ProMac in the future! read more

Wife's laptop had a complete system failure when it was receiving a Windows 10 update. Thought it was toast. Kelvin is a magician. It's working perfectly and we didn't lose a single data file. Thousand + photos etc. Not only a great job, but quick and priced more than fairly. If you ever need help, call Promac! read more

As good as it gets. I personally worked with the owner of ProMac a few years ago and he was running circles around the rest of us. His knowledge of computers and being able to fix them for a reasonable price makes you feel good about supporting a local business! I highly recommend ProMac! read more

Great service. The main board on my Macbook Pro died suddenly and not only did they diagnose the problem in half the time of the other spot I took it to, but they fixed it for $100 less. Communicative with updates, and they gave me a loaner laptop to use in the meantime. read more

These guys are 100% the best in Richmond when it comes to apple products. I HIGHLY Recommend promac on west broad for sales, service, repairs. Literally all your apple needs! Thanks Keon! You have a customer for life! And I'm bringing all my friends there as well. read more

Wow!!! All I can say is wow! I drove all over Richmond finally came across Promac to get my screen repaired same day. Not only did they finish the job in 20mins gave me helpful advice to not have the same problem again. The hospitality was outstanding! read more

Quick reliable and thorough. The worker helped me replace my dc port like I asked in no time and when we realized my computer was damaged much further than expected he didn't bill me for the work done and gave me options for my next steps. read more

I found Promac online while searching for an RVA location that worked on Dells. The owner, Kelvin, replaced my battery and was efficient, friendly and very reasonably priced! I will return and refer my friends there too. read more

Kelvin was great, quick responses and extremely knowledgeable. Got an old laptop up and running and pulled off some long lost data I thought for sure would be gone forever. read more