Waited about 30 minutes with barely anyone in the store, while the employees sat and chatted, then…read moreafter I was "helped" whoever helped me needed up walking away and proceeded to ignore me for another 10 minutes plus. I ended up just leaving

Walked in the door and was greeted quickly by CJ at the door. He was very friendly. I had arranged…read moreto pick up new phones and drop off phones to be traded in online. He explained the online hasn't worked out the kinks & the trade in will be handled by a mail kit that I will receive soon but if I have problems to return to the store and kindly had Charles continue helping with the new phones. Charles was just as friendly. We handled the new phones and it was such a smooth transaction! These two men were great! Helpful, made sure my account info was up to date, offered other account assistance. I was just really appreciative.

I went to look at a new computer. I happened upon an Apple employee, Chris J. he gave me great…read moreinformation. was kind and very helpful. We told him we would be back the next day. He assured us I could see him or any other sales person with no pressure. we were lucky enough to see him when we purchased the computer. what a wonderful experience. So helpful. I will have no hesitation coming back for other purchases and accessories. Thanks again Chris

Husband bought an $1,500 ipad. Sales person said they would help with set up if any problems…read more Went back as somethings didn't transfer. Store manager rudely stated we only help with computers. My husband said well Randy said you would help. She called over Jennifer who was quite rude and said she couldn't help. Finally CiCi was called over, and she was very sweet and fixed everything. From now on all my Appple products will come from Verizon

Update: I left this store to go to the one a couple miles down broad street and had a much better…read moreexperience. See 5* review for Maria at the Parkside Marketplace location! This location is apparently referred to as "corporate" but is doing everything to chase existing customers away. If you are not looking to add a line, don't come here, they have no phones in stock if you're only looking to upgrade.

I was an AT&T customer for many years (15+), but my recent experience at this store has left me…read moreextremely disappointed and prompted me to switch providers. In April 2025, I went to the store to upgrade four iPhone 12 minis to new iPhones. I specifically showed our salesperson, Brandon, the phones we were trading in, and he clearly stated that the quoted promotional pricing would apply to the devices we brought in. He told us we would pay $0/month for each iPhone 16 and $5.99/month for each iPhone 16 Pro under the trade-in program. We trusted him and made our purchasing decisions based on that information. However, when the first bill arrived, the pricing was much higher than quoted. It was only after we returned to the store to trade in our old phones that we were told the offer was not valid for iPhone 12 minis - only the iPhone 12 - something Brandon never disclosed at the time of sale, despite being shown the phones directly. This amounts to a $2,000 discrepancy over the life of the contract. When we raised the issue, Brandon denied the miscommunication, and the store manager, Tyrone, defended him without seriously engaging with our concerns. They essentially shrugged off a serious breach of trust. We're have since returned the phones and switched negative our service to a competitor. I've never written a public review before, but I felt this one was necessary. If you value transparent communication and honest pricing, be extremely cautious at this location.

After paying a $50 "Ready. Go!" fee to switch from an old phone to a new one where the new phone…read morewould not receive texts or calls, the manager says that's acceptable for them. I had to go to another store to fix and call an 800# who gladly credited me vs the manager who refused to. His solution was to wipe my new phone before any credit.

TERRIBLE CUSTOMER SERVICE at the "Verizon Store" located at 12250 West Broad, Richmond, VA. Had…read morescheduled an 1100 appointment to purchase a newer iPhone. Arrived at 1045 and checked in. At 1115 I asked a store staff member why the delay and was told I was in the que behind walk-ins. A new walk in approached a staff member and was immediately assisted. I approached a MANAGER who was standing with the new walk-in and the staff member and was told to continue waiting. I told her to cancel my appointment and left. The Verizon Store at 8550 Patterson Avenue has OUTSTANDING (5 STAR) CUSTOMER SERVICE and SUPPORT!! Great Team and Manager.

I got my cracked iphone screen replaced in less than an hour and for the best price around. They…read moreput a screen protector and a case on my new iphone for a great price. Good quality case, good value, service and nice employees.

This is one of the few places that I found to replace the battery on my apple smart watch…read more It is located in a mall area in the short pump area. Plenty of parking. The store itself is pretty small with no frills inside, which was fine. They had to send my watch to another store to get it replaced so it took 3 business days. The cost was around $125. Kind of high for a watch battery but cheaper than a new smart watch. My only complaint is that I took my watch in because of a bad battery so my % battery on drop off was like 10%. When I picked my new battery watch up, it was a 3%... I would have liked to have had them charge it some at least so that I could see that the new battery was replaced. It is kind of like picking up a watch or clock at another store and it isnt wound or set to the right time. But it worked find once i charged it I was glad to do this route vs a new watch.

I've been to a dozen Gamestops across the East Coast. I've visited this one in Short Pump half a…read moredozen times and never have been impressed. Usually so-so. Today, however, my experience was not good at all. The manager on site should practice listening skills when his customers are trying to explain a problem. Instead of solving my problem and notifying Gamestop HQ to prevent other customers from getting ripped off due to misleading advertising, his solution was to sell me some additional gear that I purportedly already paid for according to the ads on gamestop.com. Best thing about this particular Gamestop is its location.

I'm just not a gamer, so I don't "get" it. Stopped in with my nephew who is a true gamer, and it…read moreseemed to be a place with everything. Old games, new games, toys and geeks. Decent Short Pump location in the Walmart shopping center strip. I imagine this is a heaven for gamers. Just not for me.

I would NOT recommend this shop for repairs. They do not explain their services well and will…read morecharge you even if they know they can't fix. If you need a device repairEd I would try one of the many other stores available, most are cheaper and have good reviews. I wish I had looked for reviews first.

From the owner: We repair all kinds of cellphones, tablets, watch, and computers. Selling all kinds of phone…read moreaccessories, unlock phones and computed devices.

Went to the Xfinity store to buy a WiFi extender. Beautiful store with 6 or so people standing…read morearound doing nothing. We asked them about purchasing a WiFi extender and this guy who works there came over to help us. He was chomping on gum like a cow the whole time we were talking to him. Anyway, back to the extender. He looked up our account and then went to the back to find an extender. He came back a few minutes later and said he didn't have it. I asked if he could order it for us and he said no that I had to call. I told him I don't want to order it online because there isn't an option to pay with a separate credit card. He couldn't help. Why have an expensive storefront with workers standing around doing nothing if you can't help your customers. What a waste of money. In the end we ended up just buying an extender through a different store and it worked just fine.

I have tried for several months to get Xfinity to help me out and get this telling me what's…read morehappening mode off my TV. It is not closed caption it is voice action explaining what is happening at the time it comes on almost every evening at 8 o'clock in USA. It is on all the time I cannot get them to turn it off. It is boring. It is obnoxious but helpful for those that need it Xfinity turn it off. And their patch packages are way too expensive

Great timely service by Adam. New screen and a screen…read moreprotector. Adam asked and I said sure. Great value. And great service.

Great service, Knowledgeable, helpful, reasonably priced and quick. Had a cracked iPhone screen,…read morereplaced, phone is working fine as always and looks like new!