I used to dread coming into this Verizon location. Until I had a corrective experience yesterday!…read more I came in because my iPhone's audio was on the fritz and I had already gone to the Apple Store and was going to have to buy a new device. I came into the Verizon store and was promptly greeted and checked in. There were several people in front of me and right when I got to the five minute mark/antsy period, The manager of the store, Jay, came over address my concerns and provided a solution. So when I got to the actual representative, he was able to simply communicate all of what I needed in less than two minutes and get the ball rolling. He handed the baton over to Raleigh who was absolutely fabulous as well. He tried every possible avenue to make sure I was satisfied. I left the store with a new phone on the way through my insurance for $0 and he also talked about how I could go about getting a new phone for less than three dollars a month. It was absolutely amazing. I left the store, not frustrated as I've been in the past, but absolutely satisfied. I will come back to the store again and again just because of Raleigh and Jay. Stop in and ask for them! You won't be disappointed!

Just tried to get help from them. They told me I could not upgrade my phone today unless I added…read moreanother line. How ridiculous!!! I have been a Verizon customer for 40 years and am planning to change companies.

I had an awesome experience today buying my new Iphone. Alex was awesome, give that young man a…read moreraise!

This was the year we upgraded phones and watches for my husband and I. We always order our phones…read morevia apple online. But, the other week we didn't in person purchase for my watch. When we walked in we were greeted a few times and received help instantly. It was a fast and smooth transition. There was a small hiccup but we were able to fix that at the Verizon store pretty quick. Overall my purchases are always with apple directly. We like to cut out the middle man. This store is clean and inviting. Bright lights and very well organized. We like visiting this store.

I had an amazing experience coming into the store! Right when I walked in, a couple of people asked…read morehow they could help. I ended up receiving help from Aiden, and he was extremely helpful throughout the whole process. I was looking to trade in my phone and upgrade, and he walked me through everything and made sure I understood everything I needed to know. I would definitely recommend Aiden to anyone who needs help!

Update: I left this store to go to the one a couple miles down broad street and had a much better…read moreexperience. See 5* review for Maria at the Parkside Marketplace location! This location is apparently referred to as "corporate" but is doing everything to chase existing customers away. If you are not looking to add a line, don't come here, they have no phones in stock if you're only looking to upgrade.

After paying a $50 "Ready. Go!" fee to switch from an old phone to a new one where the new phone…read morewould not receive texts or calls, the manager says that's acceptable for them. I had to go to another store to fix and call an 800# who gladly credited me vs the manager who refused to. His solution was to wipe my new phone before any credit.

TERRIBLE CUSTOMER SERVICE at the "Verizon Store" located at 12250 West Broad, Richmond, VA. Had…read morescheduled an 1100 appointment to purchase a newer iPhone. Arrived at 1045 and checked in. At 1115 I asked a store staff member why the delay and was told I was in the que behind walk-ins. A new walk in approached a staff member and was immediately assisted. I approached a MANAGER who was standing with the new walk-in and the staff member and was told to continue waiting. I told her to cancel my appointment and left. The Verizon Store at 8550 Patterson Avenue has OUTSTANDING (5 STAR) CUSTOMER SERVICE and SUPPORT!! Great Team and Manager.

This is one of the few places that I found to replace the battery on my apple smart watch…read more It is located in a mall area in the short pump area. Plenty of parking. The store itself is pretty small with no frills inside, which was fine. They had to send my watch to another store to get it replaced so it took 3 business days. The cost was around $125. Kind of high for a watch battery but cheaper than a new smart watch. My only complaint is that I took my watch in because of a bad battery so my % battery on drop off was like 10%. When I picked my new battery watch up, it was a 3%... I would have liked to have had them charge it some at least so that I could see that the new battery was replaced. It is kind of like picking up a watch or clock at another store and it isnt wound or set to the right time. But it worked find once i charged it I was glad to do this route vs a new watch.

Had an issue where my desktop PC got fried through the ethernet cable. I called and they said they…read morecould analyze if for me to see what all needed repaired. I brought it in and every time I called to check on their progress they would tell me they didn't have the equipment at this location to work on it. I finally just picked it up after about a week and took it somewhere else. They shouldn't advertise PC repair at this location.

I've been to a dozen Gamestops across the East Coast. I've visited this one in Short Pump half a…read moredozen times and never have been impressed. Usually so-so. Today, however, my experience was not good at all. The manager on site should practice listening skills when his customers are trying to explain a problem. Instead of solving my problem and notifying Gamestop HQ to prevent other customers from getting ripped off due to misleading advertising, his solution was to sell me some additional gear that I purportedly already paid for according to the ads on gamestop.com. Best thing about this particular Gamestop is its location.

I'm just not a gamer, so I don't "get" it. Stopped in with my nephew who is a true gamer, and it…read moreseemed to be a place with everything. Old games, new games, toys and geeks. Decent Short Pump location in the Walmart shopping center strip. I imagine this is a heaven for gamers. Just not for me.

Don't go here the owner has been late 2 days in a row!! September 24th & 25th. I was excited this…read moreshop was open at 10am earlier than any others near by. Arrived at 10:45 9/24. Called @ 10:17 on 9/25 called the owner @ 1 (703) 910-6102 he's sending his repairman 9/25. Arrival time 10:21 Stick with a business that opens at 11:00am

I would NOT recommend this shop for repairs. They do not explain their services well and will…read morecharge you even if they know they can't fix. If you need a device repairEd I would try one of the many other stores available, most are cheaper and have good reviews. I wish I had looked for reviews first.

Went to the Xfinity store to buy a WiFi extender. Beautiful store with 6 or so people standing…read morearound doing nothing. We asked them about purchasing a WiFi extender and this guy who works there came over to help us. He was chomping on gum like a cow the whole time we were talking to him. Anyway, back to the extender. He looked up our account and then went to the back to find an extender. He came back a few minutes later and said he didn't have it. I asked if he could order it for us and he said no that I had to call. I told him I don't want to order it online because there isn't an option to pay with a separate credit card. He couldn't help. Why have an expensive storefront with workers standing around doing nothing if you can't help your customers. What a waste of money. In the end we ended up just buying an extender through a different store and it worked just fine.

If it wasn't for associates like Racquel B., I wouldn't even bother. This team member was able to…read moredemonstrate stellar customer service and worked with me regarding my service. Please have more individuals like her work at the locations!

Great timely service by Adam. New screen and a screen…read moreprotector. Adam asked and I said sure. Great value. And great service.

Great service, Knowledgeable, helpful, reasonably priced and quick. Had a cracked iPhone screen,…read morereplaced, phone is working fine as always and looks like new!