Don't let the small size of the store. Keep you from stopping in. The tech exchange is a really…read morecool place to get old and vintage games and gaming systems. the staff here is friendly, knowledgeable, and willing to help with any questions you may have. They also sell DVDs at a really good price.

My favorite game store in the area. Staff is nice and they have a great selection. Games are priced…read morefairly

Action Electronics came highly recommended by a friend who REALLY knows audio equipment, and Action…read moreElectronics did not dissapoint! I brought them a 45+ year old Pioneer receiver that stopped putting out sound. Bob fixed it faster than he initially indicated, cleaned up cold solder joints, caught a tuner control issue before it became an issue, and took the time to explain all he did. The receiver sounds as good as ever and I hope to keep using it for years to come. I am a very satisfied customer.

Took my Parasound A21 SS Amp in. My phono amp pretty much blew my whole system so when a chanel was…read moreout on my parasound I was thinking $$$ to get it fixed. Bob located the problem, installed the new part and my amp is now back on the floor (too big for my rack) and sounds perfect. The best part is the fact he was very fair and honest. He could have taken me to the cleaners but instead showed me exactly what he had to do and charged me a very very reasonable price.

Impeccable customer service!! They serviced my 4 speakers and a vintage receiver and now the system…read moresounds fantastic. Friendly staff, take time to explain things and make you feel welcome. The service tech really knows his stuff. Highly recommended, especially for vintage stereo gear!!

PUBLIC REVIEW -- Audio Exchange (Richmond, VA) A factual…read moreaccount of my experience from July 2024 through September 2026 My experience with Audio Exchange on West Broad Street in Richmond, VA has been consistently disappointing, unprofessional, and costly. From my first visit in July through today, the business has demonstrated poor communication, disregard for my property, and a complete failure to resolve issues they directly caused. Installation Negligence Resulting in Property Damage During an installation visit, an Audio Exchange technician left my FOX access panel open, creating a direct entry point for rodents into my utility closet. This led to contamination of the area, including fecal debris, seed hulls, and damage to personal property stored inside. Despite notifying Audio Exchange promptly and clearly, management failed to respond, failed to take responsibility, and failed to send anyone to correct the issue. Their inaction forced me to hire a licensed pest‑control company to clean and sanitize the contaminated area. I paid $250 out of pocket for a problem caused entirely by their negligence. Poor Communication & Lack of Follow‑Through Throughout this process, Audio Exchange repeatedly failed to: Return calls or follow up as promised Address installation issues they acknowledged Schedule completion of the work Retrieve their own loaner equipment Provide any corrective action or apology Their communication has been inconsistent at best and nonexistent at worst. Even after multiple attempts to resolve matters professionally, Audio Exchange left me with unfinished work and additional expenses. Disregard for Customer Property & Safety Leaving an access panel open is not a minor oversight -- it created a health hazard inside my home. Rodent intrusion is a serious issue, and Audio Exchange's refusal to respond after being notified shows a troubling disregard for customer safety and property. Summary I have tried repeatedly to resolve this situation directly with Audio Exchange. Their continued lack of response, failure to complete the installation, and refusal to take responsibility for the contamination caused by their technician has left me with: Unfinished installation work A rodent intrusion caused by their negligence A $250 cleanup bill Contaminated personal property Weeks of ignored communication I am sharing this factual account so that other customers understand the risks of doing business with Audio Exchange.

I see that many folks don't share my same sentiments about Best Buy judging from the 2.5 star…read morerating. Yikes! I just purchased an LG microwave and electric range and had an amazing experience. The purchase was smooth as ever. I found the items that I wanted and that were in stock and ordered them online for delivery and installation. The delivery was free and installation prices were comparable to other places. I ended up upgrading to their tech/service program because the cost of individual installation was the same price. So now all of my appliances are covered for repairs, etc. and I got free installation as a result. They were excellent about communication. On the day my appliances arrived, they texted, and then called when they were 10-15 minutes out. They arrived on time and were extremely professional. Both men wore masks and had our things set up in under an hour. I paid to have them move our old stove and they did with no problem. Again, I have no complaints with our experience. Very happy with our choice to purchase from Best Buy.

I wanted to share some feedback from my visit to Best Buy this morning…read more Unfortunately, the customer service experience was disappointing. I noticed employees using their phones while stationed at the customer service line, which comes across as unprofessional and can make customers feel like they aren't the priority. Customer service employees are often the face of the store, so I believe management needs to do a better job reinforcing the phone-use policy and expectations around professionalism and attitude. A positive experience I do want to highlight is the Apple team in this store. They were extremely professional, knowledgeable, and helpful. They represented the store very well, and I really appreciated the difference in their customer service. At this point, I haven't decided whether I'll return to this location. That will depend largely on my next visit and whether I see an improvement. This is also one of the reasons many customers choose to go directly to Apple.. their customer service standards and professionalism are consistently emphasized. Hopefully, management takes this feedback seriously and uses it as an opportunity to improve the customer experience.

Good Customer Service skills. Very good eye contact. Would definitely recommend them to other…read moreConsumers.

i enter the store this morning around 11:25am, i went right to the cell phone and looked at a…read moresalesperson who looked directedly at me an walked away. as i saw him looking into another area, i asked him could i get some help in the cellular area. he was very nonchalant and contrary toward. his interaction customer service rep (dan) displayed a none- helpful responds. the cell phone that i wanted to purchase had no display model. when i asked to see the phone he could only show me it online, he stated to me i would have to pay a 45 restocking fee if i wanted to see a phone. horrible customer service that worked for verizon dan.

This Target is a disappointment. Their Starbucks closes at random times. Their dressing room is…read morelocked with no attendant so you have to wait for an employee to show up after you hit the bell. They don't have any price scanners in the store. They wouldn't price adjust something for me. It was all a mess. Speaking of mess, the store was a mess. I've never seen a target so unorganized and junky. They do have some good clearance items. Overall, this is a location not up to normal target standards.

Really underground spot you wouldn't expect to find in these parts. Felt immediately at home,…read morekicked back and put my feet up in my car and stared at the sunset from their scenic parking lot. My friend went inside to pickup an order and had a really satisfying experience (see picture). The guest services desk employee was super conversational and felt like he genuinely wanted to get to know the customer, which was a huge plus for th experience. Will be back.

Always knowledgeable and helpful. I have continued to use…read morethem even as I moved from the area.

Crutchfield is one of the few remaining stores with salesman who are knowledgeable of the products…read morethey sell. I wish I had gone to talk to them first before blindly buying a receiver at Costco based on reviews only. Biggest mistake since I am not happy with my purchase. I will definitely replace it with a receiver that was demonstrated to me at the Crutchfield showroom. No pressure to buy which made it a pleasant visit.

Were upfront with all of the costs, great communication as they worked on the vehicle, took pride…read morein a job well done. Highly recommend using this company.

This is my second visit for 2 different issues. I needed a new touchscreen for my 2013 Hyundai…read more These guys went above and beyond to find one. They still had problems but were relentlessly determined to resolve it. KUDOS!! The second issue was programming a new remote key fob which they did in mere seconds!! These guys are great! I highly recommend them. Steve Godlewski 1/4/26