I brought my vehicle to Audio Express to address an audio output issue. Following their initial diagnosis, the amplifier and transmitter were replaced. A few days later, my left rear light stopped working. Assuming it was a simple bulb issue, I took the car to another auto shop. I was then informed that the problem was due to improperly reinstalled connecting clamps, which had been removed to access the amplifier during the prior service. I contacted Mike at Audio Express to explain the situation. He acknowledged the issue and assured me that I would be reimbursed for the cost of the repair. He stated he would coordinate with upper management and arrange for a reimbursement check. After several weeks without any update, I followed up and was told the matter was still pending. I continued to wait, but after more than three months and multiple attempts to get an update, I have neither received reimbursement nor any further communication. While mistakes can happen, the lack of follow-through and accountability in resolving this issue has been very disappointing. read more

This is my second visit for 2 different issues. I needed a new touchscreen for my 2013 Hyundai. These guys went above and beyond to find one. They still had problems but were relentlessly determined to resolve it. KUDOS!! The second issue was programming a new remote key fob which they did in mere seconds!! These guys are great! I highly recommend them. Steve Godlewski 1/4/26 read more

Were upfront with all of the costs, great communication as they worked on the vehicle, took pride in a job well done. Highly recommend using this company. read more

I recently visited Audio Express and had Steve Paracka install an Apple CarPlay in my 2010 Mercedes C 300. I was absolutely amazed at the funtioning of the system with all my iPhone apps right on the console screen! It is truly amazing and Steve was so knowledgeable and generous with his time before and after the sale. A first class organization! John Barber read more

Great service! They not only installed a stereo and speakers into one of my vehicles, they even fixed three of the door locks at half the price of the dealership!!! read more

Mike Martinez is one of the best in the business. A few years ago my remote start stop working. In a matter of seconds, Mike had it up and going. I returned today for a similar issue and Mike knew right away that I had a blown fuse. While in route to Audio Express, I was hoping that Mike was still there. He very knowledgeable, professional and he has an amazing personality. Mike will be my go-to person whenever I visit Audio Express. read more

Had an inverter installed today in my Prius without an appointment. Audio Express installed it promptly for a great price and the people were awesome to deal with. Ya'll got a new customer for life =D read more

Highly recommend very friendly and professional they have installed a stereo and also a power step for me.

I went there today with only one speaker working Mike Martinez was nice enough to look at it and was able to balance my speakers in 30 seconds !! Thank you read more

I recently moved here from out of state and am Deaf. The place was super friendly and helped me figure out what was wrong with my subs. We found that the amp was worn out and the guy helped me out with what I needed. The price was good for what I got, the service was fast, and the environment is really nice. I will come back here for my audio needs in the future. read more

I showed up on a Wednesday morning with my 2006 Chevy Impala, with all of the pieces from my sweet new stereo shoved in a giant plastic bag, some wires that I had no idea where they started, ended or what they went to... etc, the dashboard had been dismantled almost entirely in attempts to install this stereo.... So it was then that I headed to talk to Mike and Andy. Not only did they not laugh at my misfortune - but Mike was totally empathetic, looked at all my equipment and within minutes agreed that - yes he could get in it that day and that he'd give me a call around his closing time to see how it was progressing. Imagine my surprise when I get a call at 1:30p that my cars DONE everything WORKS and I can come pick up EARLY! Beyond outstanding! Mike made sure even the little plastic bits around the edges of the touch screen were removed and easily troubleshot a lighting issue with my backup camera in less than 30 seconds and had it repaired in under 8 minutes. Audio Express is the best! I'd rather pay a bit more for their expertise so someone isn't making guesses while wiring my vehicle back together. A+++ read more

I had them install a new radio in my wife's car as a birthday gift for her. I'm extremely pleased. Service is phenomenal. We needed a very basic radio installation, and the rep working with me didn't try to up-sell me or expose our lack of knowledge on car stereos. We set up an appointment which I had to reschedule, and that was no issue at all. They had the whole thing done in under 90 minutes. The total cost for parts and labor was $200 after tax, and I felt it was fair. To be honest I came here based on reviews and didn't shop around at all, so I'm not really sure on market prices for car stereo installations. The actual radio is very nice and works fine. When I asked the rep if he sold Aux cords, the dude just gave me one for free. Small gesture but I appreciated it. If you want to wait there, they easily have the comfiest waiting area I've seen. Big, comfy couches and TV with a mini fridge. I strongly recommend them for any of your car audio needs. read more

I had stop by auto image on WestBroad St to see what worry with my manufactory car radio or CD changer. End up I thought I try auto express very poor customer service. Don't go here people's. Go to Auto Image way better. read more

When my wife decided she preferred my SUV over her car, I traded with her. The only problem? The 2016 Corolla that I was now driving was sunroof-less. The solution? Audio Express on Broad Street in Richmond. Steve and the rest of the staff were friendly and quick with this customization. The price was below other places I called and the sunroof they installed is MUCH larger than the standard Toyota sunroof for my vehicle. The sunroof also comes with a lifetime warranty and a service warranty, so I have peace of mind. I will definitely use them again in the future and would recommend them to anyone. read more

Audio Express - Great job on this sunroof installation! I'm a happy camper! - Electronics Near Me - Richmond, Virginia

Andy and his guys did an amazing job on my truck. The sound quality is a night and day difference from the factory sound system! While deciding which components I wanted Andy was able to provide me with several options so I could choose what I wanted to include in the system while still making sure everything fit into my budget. The time he and his staff spent letting me hear the different components so I could choose what fit my music tastes, reviewing with me what his recommendations were, and the friendliness of his entire staff was second to none. You would be hard pressed to find a better place to take your vehicles for your aftermarket needs. I couldn't be happier and will definitely be bringing any other vehicles we get to him for an upgrade. read more

Went in seeking a quick repair on a speaker wire. Specifically I broke the wire connection on a base reducer to a tweeter. They fixed it for me and at a outrageous amazing price. Now my son is 19 and wants to make his ride sound better. I trust this business to satisfy his sound. Can't afford to get it done but they will provide a quote and maybe soon we can get it done. At this point I need to fund trying to save innocent lives www.dangeroustrailers.org is our mission. Yes my goal is to have this business upgrade my sons sound. All business needs to make a profit. I understand that so at least this company will give options and thats all we ask..... fair and reasonable pricing read more

My car speakers broke and needed replacing, and they did a great job. They explained my options in an easy to understand way and helped me figure out the cheapest option that would work for my car. Very nice to work with! read more

Stopped in to see if they could install a new head unit in my new truck. I had just left another audio store where they said they could and went over all the hardware, wiring, etc. needed. It was a little higher than what I wanted to pay, do I thought I would check out Audio Express. The sales person at Audio Express was not great. Seemed confused about what I wanted and what was available. Then another salesperson said that not all the features I had on my steering wheel would work with the unit I wanted. He was wrong, because there was an adapter that would integrate all my controls. Bottom line, they did not seem very knowledgeable and the customer experience was not comfortable. I went back to the other store and had a new head unit installed and all works perfectly. read more

I haven't purchased anything from here yet, but my experience with one of the representatives will ensure that I get my system from Audio express. Let me explain... I recently purchased a Toyota 86 that I love dearly, but the audio is relatively subpar. I've never owned anything but stock sound systems, so I went in knowing absolutely nothing. I wish I could remember his name, but the man that I spoke with was patient with me and didn't try to up-sell me on anything. He even made suggestions to increase the sound quality without purchasing anything from Audio Express at all. What locked me in was that when we went outside to my car, some random bag of (sunshine) was leaning on my car while talking to someone else. An older (gentleman) whose classic corvette was parked next to my car found it suitable to lean upon a car that did not belong to him. When I made eye contact with him, he got off of my car and continued his conversation elsewhere. I nearly lost my (bearing), knowing how I could and could not afford to react. But what really helped me calm down was that representative, who said many things I won't repeat here, and let me know that the world isn't as full of (pot)holes as I assume. Keep it up, I'll see you guys soon. read more

Eric and Steve were so helpful. They went out of the way to help me get my car remotes working. I had been to 3 other auto stores and nobody had the write tools or skills. These guys were kind and effective; a great combination! Thank YOU! ****** (6 stars) read more

Great service! Popped in spur of the moment wanted to have my radio replaced before a road trip this weekend. I was prepared to have it done Friday - which they were going to try to accommodate but they ended up doing it same day in less than an hour. Granted this was an easy install and not typical. However the positive experience is less about how quickly it was done and more about their willingness to help. I definitely recommend checking them out. read more

Years ago, I brought in an old CD player that I received for free when I purchased a used car. It was uninstalled and I was told that it didn't always work properly hence why it was removed. I asked, Andy, to take a look at it and tell me if it was worth getting fixed or if it was worth just getting a new one. He had his technician review it and found that it worked fine, it just needed to be cleaned. Even though I was planning on installing it myself, he didn't charge me a thing for this service and even gave me some tips on the installation. Ever since then I have been a loyal customer and have bought a Navigation system, bluetooth and speakers for two different vehicles. Great customer service, I won't go anywhere else in Richmond! read more

Alex, Chad and Mike are extremely knowledgeable about all aspects of mobile audio....they are not pushy and are very patient when answering questions and recommending solutions. AE has done several cars for me but this project is by far the best!! Thank you all very much for all your help and advice!!! read more

Car audio/electronics has been a mini hobby of mine for years and I have to tell you from start to finish Andy and the team were total pros. They are knowledgeable and I couldn't be happier with doing business with these guys. I definitely plan on getting more birthday and Xmas gifts from here. read more

Andy, Steve and team did an excellent job replacing the satellite radio in my Saab. They thoroughly explained all the work and associated cost. The install was completed on time and works great and looks good too. Thanks guys for a job well done. read more

I went into Audio Express for new speakers for a car that my family gave me while I attend school. I found out from my brother-in-law after the fact that four of my speakers were just replaced in the past year. Two of the speakers did need replacing which is the reason the sound was so bad. My total bill after several "upgrades" was $1500. Do NOT go to this place without getting a second opinion. My error was that I should have asked more questions and kept better track of their "upgrades." BE WARY!!!!!!!!! read more

Ok, so I normally never write comments about experiences I have had with businesses but this time I feel like I should say something. I drive a GMC 2500 Diesel pick up truck with all terrain tires on it. ( So the truck is a little louder than most vehicles on the road). It came with a Bose audio from the factory. I spend tons of time in my truck and I thought I could get a better sounding system. I recently just had Audio Exchange ( also a great company ) install an entire home theater and whole house speaker system. That is what gave me the idea about upgrading the truck system. Anyhow I went into Audio Express talked with Andy and we decided on a new system. I will admit it was not an inexpensive upgrade but once the system was installed it knocked my socks off. It gave me sooo much more power, clarity, volume and control over the system. The processor was tuned perfectly for my hearing. ( Make sure the installer knows if you have any hearing issues like I do).He will tune it so the highs pop a little more. The entire staff is very professional and answered all of my questions, comments and concerns. It was a first class experience all the way around. If you really want to hear your music I suggest you go to Audio Express. read more

Did a great job installing my Onyx XM adapter--very neat install and done in the exact amount of time they estimated. Highly recommend this shop! read more

I walked in knowing what sound i was looking for but not sure how much it was going to cost. These guys know what they're doing! I have a 2013 f150 that had a crap stereo. The owner went through my requests and built a really nice system for a fair price. I was waaaaaaay overwhelmed by the clarity and equal bass of all the diffent types of music I enjoy. They even fixed a faulty wireing job that a different place in town did when I had my truck shell installed. Very clean and very professional job. It took a couple of days because I had sound deadening installed as well into my doors and WOW it makes an unbelievable difference. I now have an awesome system that looks unsuspecting which I freaking love. Give them your money because you won't be disappointed. Great job guys. Thank you read more

Had such a great experience here! We wanted to get a new car stereo with bluetooth and a USB jack and spur of the moment went in on my mother-in-law's recommendation. Very friendly and quick service and we love our car stereo. We had a new stereo in about 90 minutes, maybe less...I didn't notice the time going by because I was hanging out in the Goodwill and the dope Vietnamese grocery store nearby. read more

I wanted to install an aux jack into my acura Mdx 2007. They told me they can do it but they are going to need to order it and they require me to pay a $50 advance towards the $190 entire quote. I agreed and paid it to them. After leaving the store they called and said that they didnt include an additional part which would cost an extra $30 and so the total would be $220. I told them that thats fine. Next day they called again and said that the total would be $250 and instead of installing an auxillary connection, they would install something that would play the audio from the car FM radio. At this point I told them that I dont like the solution that they offering, cause I already have an FM transmitter i dont need another one for $250 freaking dollars. They told they can cancel my order but I would loose the money that I paid in advance and they would just keep my $50. Thats the reason I always use my American Express while dealing with the crooks. One phone call and they instantly charged back the dealer and gave me my money back. Better luck next time Mr Andy. read more

See my review at Audio One for a subsequent remote start purchase on another vehicle. A much better experience and service than Audio Express. read more

Got keyless car entry added to my car today... Service was awesome, they got me in for an appt at 9am and done at 10:15... Now that's fast service.. I am a very happy customer. The cherry on top was I didn't have to pay for it at all.. It was a gift from my co workers.. Total cost of service $187.90... But for me... Free.. What's better than FREE?.. read more

I had an appointment and took my Van into Audio Express to have the alarm system removed. They did remove it, but in the process dislodged the audio remote wire. I was told to bring the Van back to the shop so they could diagnose the issue with my radio not turning on. I asked the technician if he could take a minute to diagnose it, but the management got angry with me and said they had too much work to do and to bring it back after the New Year. They diagnosis would have taken a few minutes at the most. They were very rude to my wife too. This establishment is and it's owner, Andy Bagwell should be avoided at all costs. Take your money to Rolling Thunder. They are honest and much more inexpensive. read more

These guys are awesome. When I bought my new truck, there had been several vehicles stolen from the parking deck where I work. Before I drove the truck to the parking deck I had these guys to install an alarm system that would alert my phone if the alarm was set off. We have used them on 3 of our trucks. I have no worries now. Thanks guys! read more

This was my third vehicle that I took to Audio Express. I can't say enough about Andy and his staff. I came in and told Andy what I wanted and he reviewed every available option with me, along with the pros and cons of each model in a very professional manner and with zero pressure. Andy took a look at my vehicle and told me exactly what I did and did not need in terms of parts to save me money. The install was top notch and looks like it came straight from the factory. Andy spent about 20 minutes with me going over all the features and ins and outs of the radio and backup camera. You won't find any other place with the customer service, quality, and fair prices. I won't trust anybody with my vehicles other than Andy and his team at Audio Express! read more

Let me start this review by saying I try hard to find something good in most everyplace I review, while giving an honest assessment of my experience. That said, this rating is solely regarding this businesses lack of communication. I emailed Audio Express on September 7th, 2018 asking about having a 25" monitor installed in my van for road trips. It is now February 24th, 2019 and I have not received an email or any response whatsoever. I guess it's possible my email was misplaced, marked as read and forgotten about, accidentally deleted...heck, after 5+ months, maybe they're still drafting a response to my complicated question seeking information or maybe their response is sitting in the draft folder! Regardless, Audio Express lost a potential customer with this customer service. Admittedly I could have called and followed up on this. I could have brought my van in to have it looked at. I'm sure Audio Express does solid work (I've heard as much). But the ultimate question is this...do I want to do business with a company that can't spend 5 minutes to write a simple reply back to me? Is this customer not worth as much as any other or is this how all customers seeking information are treated? read more

I purchased a car stereo from Audio Express and installed it myself, actually I was just plug and play. I needed to replace a pioneer deck. Of course they tried to discourage me from doing this saying that it may not work due to the new deck being a slightly different model but he install couldn't of been easier. The deck worked for two weeks then locked up. I went back to the store to replace it but was informed that due to the fact that they didn't install the unit they couldn't just replace it so I needed to send it back for repair. So I did. After checking up with the store 1 month later it was still not back. 1 week later I checked again and was informed that the repair had been completed at the factory and that I just needed to wait for return shipment. So I waited another week. Called and checked, it in transit and won't arrive until next week so I will not be able to pick up for yet another week. That's 6 weeks for a warranty repair, not their fault, I get that. After thinking about this I asked if I could return the unit since it was a warranty issue and I was tired of waiting. No was the answer because they didn't install it. (I could of bought he stereo from a national store and gotten immediately and when it malfunctioned after only two weeks returned it for a replacement without any problems). Lesson learned, deal with corporate America if you need good service. Hopefully I'll be listening to music in a week or two. Actual customer service at the store was good, that's the only reason they get a two star rating. It may have been different if they installed the unit but for the extra money I would of needed to pay for a plug and play, well, you do the math. BB here I come. read more

Wonderful customer service ! Great prices. Andy is one of a kind!These guys know what they're doing. Highly recommend audio express.

I have had numerous things done at your Broad st shop and I have to say audio express is the best in Richmond. I have downgraded and upgraded my vehicle many times and I can honestly say they have never one time told me anything other than they are there for me. I am a finicky person and go a little overboard on details sometimes and they have talked me out of buying $1500 dollar speakers knowing that my taste and style would be better served with a $800 dollar pair. Which by the way they where 100% right. I was there today waiting for something and a lady dropped her car off wanting a remote start that worked with her factory fob. While I was there they found that the car already was equipped with a factory installed remote start. After a laugh they called her and let her know, instead of taking the money and running. What else do you want out of audio shop. read more