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Smiley's Glass

4.2 (43 reviews)
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Broken mirror
Daniel M.

Let me start by saying I got hooked by the non stop radio commercials on 102.1. "Sandra" claims they go through the utmost care in replacing your windshield and doing it right. That is why I ended up at this business. Reason for missing two stars is as follows. Arrived on time and waited for car. A gentlemen walked around the car with me noting damage that was pre existing. I waited and everything appeared to be fine and upon getting into my car to leave I looked in the rear-view mirror to find it was cracked and broken beyond repair. I thought it was weird as no person came out to apologize for the damage. I know things happen and would have appreciated the notification before I attempted to leave. A different guy than before came out to see what was the matter and explain what happened. Turns out the guy that walked around the car with me was the one who lied about the mirror being already broken. All in all they rectified the issue, however, it would have been nice just to have a quiet windshield install. I do have a top tip for any windshield repair shop, might be best to remove the mirror first BEFORE taking the windshield out of the car... it has less of a chance to fall off the glass hitting the shop floor and then having to lie about it already being broken before. Pathetic. No safety, no satisfaction, no smileys.

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2 months ago

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7 months ago

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1 year ago

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3 years ago

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8 months ago

top-notch customer service, kept me informed throughout the process, quick turnaround. Great results.

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10 months ago

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5 years ago

Business owner information

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Sandra C.

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2 years ago

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2 years ago

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6 years ago

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4 years ago

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6 years ago

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5 years ago

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Sandra C.

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3 years ago

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4 years ago

Schedule almost two weeks out and the day before the cancel the appointment at 3:00pm. Company is a joke save your money!

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10 years ago

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6 years ago

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5 years ago

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8 years ago

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6 years ago

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4 years ago

Nothing but good things to say about Smiley's. Good communication, great install at the appointed time.

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4 years ago

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13 years ago

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7 years ago

A true professional and knowledgeable staff. The workmanship was outstanding. Thank you! I would recommend this business to anyone.

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7 years ago

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9 years ago

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7 years ago

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12 years ago

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11 years ago

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11 years ago

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9 years ago

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9 years ago

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11 years ago

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8 years ago

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14 years ago

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Page 1 of 2

Ask the Community - Smiley's Glass

Review Highlights - Smiley's Glass

Sandra Smiley Carrique, as a dad of two grown sons myself, your father certainly has to smiling down on you as very proud dad!

Mentioned in 4 reviews

Read more highlights

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Rob's Glass Works - My 97 Toyota windshield, freshly replaced, that Safelite wouldn't touch.

Rob's Glass Works

(7 reviews)

I had a chip in my windshield and it was repaired quickly and efficiently. Quick and friendly…read moreservice! Thank you!

I had a crack in my windshield and called Farmers Insurance (my provider) and I was quickly set up…read morewith an appointment with Safelite. I thought "Great, they replaced my windshield last time, this time should be no problem". The day of the appointment came and in ten minutes the Safelite guy tells me that he sees rust after removing the molding and that he can't replace my windshield or he will be fired. He leaves, having done nothing and I'm left with a car that can't pass inspection. I call my agent, pretty furious, and he gives me Rob's number since he uses Rob personally for his glass needs. I call Rob, and within minutes have a next day appointment and assurance that as long as the metal isn't rusted through, he should have no problem replacing my windshield. I had to work the next day so we work out a plan on where I'll put the deductible check in the car, and when I get home that evening, the windshield is replaced and an invoice is in the seat. I won't use those national chains again. I learned through my local agent that insurance companies get paid money by national chains to be the default providers for claims. In Virginia, I get to chose who does the repairs on my car, so why wouldn't I want the money to go to a local business? The owner answered the phone, got the work done, and I couldn't be more pleased. I'll post the picture of the work done on my 97 Toyota Corolla beater I drive to and from work.

Smiley's Glass - autoglass - Updated May 2026

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