I have been working with Ken and the team from Access Technology for over 20 years. They have…read moreprovided PC parts and support for my work. I have used their FTP, Internet, and networking services. I have found them reliable and able to deliver technology services to small businesses like mine as needed. If you have a small business in RVA or need Internet and TV access for your multi-unit dwelling, I recommend Access Technology 100%.

I have been a happy customer of Access Technology, ever since the mid-1990s, when they were still…read moreknown as Internet Creations. I had dial-up service for over a decade, because DSL was not available at my address. Access Tech was always a quick, local phone call away, and I always got a live technician. Only once were they not able to completely solve my half dozen problems in twice as many years. And then the tech completely diagnosed my situation, and his prescription, upgrade from Win 95 to Win 98, completely fixed everything. After I graduated from VCU, I needed my own high-speed internet service at home. Access Tech set me up with Clear, which was only down a few hours, during thunderstorms, maybe 3 times in 5 years. Then Clear was bought out by a big cell phone company, that kicked them off their network for more cell service. Now I have hosting for my web comic site through Access Tech, and they even created an updated, improved version of my site for me. Their service has been everything I've ever wanted.

Updating my review as we have functional internet finally. I feel so relieved and quite satisfied.read more

Honestly worst internet company I have ever worked with. Took almost 4 days to get a tech out here…read moreand then it was barely fixed.

I loved Directv up until they switched to AT&T. Now the customer service is horrible (maybe it…read morewould be better if I was an AT&T costumer). I called before Christmas on the 20th with an issue over NFL Sunday ticket. I checked my programming in August and didn't see NFL Sunday ticket listed so I contacted them to confirm I didn't have it because we didn't want it this year. They confirmed I did not have it. In December I noticed a charge for 5 of 6 installments of $48 for NFL Sunday ticket. I called and after much back and forth they only refunded me $48 and supposedly canceled it. After talking with someone else who had this same issue I decided to call back. After a long hold I was told a supervisor would call me back and here it is 7 days later and I'm calling them again. I also checked my current bill to confirm I got my credit. I did along with the 6th billing for the program they supposedly canceled. Today, after a shorter wait I got a supervisor who wanted to know why I needed a supervisor when I just talked to one on the 20th . She seemed more willing to help when I told her my contract was up and I was willing to cancel tonight. I was informed that they didn't completely cancel the programming and she sent me to a billing specialist (3rd time's a charm). He was surprised that it wasn't canceled and a full refund issued when I called on the 20th because it is not listed on my programming and I shouldn't have been billed for it at all. Even told me it all depends on the department you talk to as to what they tell you because you have to get the correct department. On a positive note and the reason this is 2 stars and not 1. José was very helpful and did issue a full refund as well as add a 12 month promotion for $50 off and double checked that there was no NFL Sunday ticket to insure I didn't have this issue next year. Still considering going to Roku or Fire stick.

They charged me for an additional 2+ weeks after I cancelled, despite me specifically saying I…read morewanted it cancelled that day because "it's their policy" to run through entire billing cycles (something no other tv, internet, phone service, etc. does, just these thieves). I had NO contract. It took 3 calls (during which the "documented" and did nothing) to even get my billing dates (I had e-pay so never saw my bills). I sent a prorated check which they cashed on the same day as my FOURTh call at which point someone finally opened a case, promising a call in 7-10 days. Nope. Instead they sent the full amount to collections. FIFTH call and they are sending my case to the back office, whatever that means. Almost 20 years as a customer with no complaints despite always losing service when it rains and the blood suckers want their extra 2 weeks of my money for a service I cancelled.

Was at Verizon today and Damien was absolutely great. I think y''all sho give him a nice raise…read more Thanks you, Karen Beverage

The worst store. One employee to help several customers. Stop charging $10 to make a Verizon…read morepayment at a VERIZON store!

I see a lot of Verizon Stores around town now, however I didn't realize until yesterday that this…read moreis one of their Corporate Offices here in Richmond. Now, I can understand why this place is SO busy and packed with people. They at least take your phone number and put you in line for your turn to be waited on. In that 20 min, I had time to do some browsing, and some many new features which you can hook up to your Smartphone and/or Tablet. Anyway, the reason I was in here.... I had just bought a Samsung Note 3 the day before at another Verizon store; not a corporate store. I thought I was having some problems with the phone, the next day, so I called Verizon Technical support. They referred me to this store to have the phone checked out. The issue was, the Note 3 is a 4G phone and it would not go into 4G mode. It stayed in 3G. So, the Verizon Rep. checked the settings and it reset the phone, and it hooked up to 4G. Than within 2 min. it was back to 3G. He did this twice, and he said he thought the SIM card had a problem, so he replaced it with a NEW one.... Anyway, he spent 30 min with me, and answering any questions I had. With the NEW Sim Card, the phone is now back to 4G. Of course, NO Charge.... I was treated Professionally, even though I did not BUY the phone from them... NEVER once did he bring it up about, Where did I buy the phone. He made me feel comfortable with me in there. He fixed my problem, and now I am on my way with my NEW Samsung Note 3 phone. I have had it now for 3 days, and I will never go back to a Motorola Smartphone again. The phone is powerful and awsome to say the least. Verizon earned my 5 stars today because of their Professionalism and great Customer Support.... Thanks Verizon! :-)

Best Verizon store known to man. Shakir and Emmanuel were so helpful and got me the pink phone I've…read morealways dreamed of. Thank you!!

If you haven't discovered this Verizon Wireless store, then you're going to be pleasantly…read moresurprised! I've been a Verizon wireless customer for many years and have visited multiple Verizon stores for phone purchases and troubleshooting, and I can honestly say that the Rutland Commons Verizon store is hands down the best. I have had the pleasure to watch both Moiz and Sohail in action since my first visit to their store on August 19, 2016. I purchased a Galaxy Note 7 that day. From that day on, despite all of the troubles with that particular Samsung phone, both Sohail and Moiz have been amazing. They have not only helped me with the Note 7 recall, but they have demonstrated that they are consummate professionals in the way they help every customer who enters their store. Both young men are patient, kind, and tech savvy. During my wait time required for the phone switch, I watched them assist customers with everything from backing up photos to the Cloud to logging into a locked Facebook account, which I'm sure is not part of their job description! In this day of poor customer service in many businesses, this Verizon Wireless store is the exception. Even if you don't live in Mechanicsville, you are going to want to drive to this Rutland Commons store to get the best customer service you've ever had.

5/5. If you are having any issues with your phone as a Verizon customer, come to this store! Issac…read morewas the associate who helped us out. He was very helpful and understanding of the problem. He offered and tried many solutions to the problem. He was very kind and ultimately more than helpful!