Was at Verizon today and Damien was absolutely great. I think y''all sho give him a nice raise…read more Thanks you, Karen Beverage

The worst store. One employee to help several customers. Stop charging $10 to make a Verizon…read morepayment at a VERIZON store!

5/5. If you are having any issues with your phone as a Verizon customer, come to this store! Issac…read morewas the associate who helped us out. He was very helpful and understanding of the problem. He offered and tried many solutions to the problem. He was very kind and ultimately more than helpful!

well actually they didn't offer service in my area BUT the friendly staff and how they really…read morewanted to help us really stood out . they have great helpful employees at this location.

Best Verizon store known to man. Shakir and Emmanuel were so helpful and got me the pink phone I've…read morealways dreamed of. Thank you!!

You can't hear me now! This store sssssuuuuccckkks! I came here over two weeks ago to upgrade a…read morephone and order a new one & it took over two hours! Then, the person who helped us screwed up our order and after dozens of emails, texts, calls... taking even more time, I had to come back to the store again to attempt to correct the problem. I've been here over 2 hours again and I'm still here! Waiting, waiting, waiting... these people don't know their jobs... clueless. The second person who assisted me was Justin, the first person was Genesis. Unless you just want to buy something, they can't handle many issues. So annoyed... I stood for awhile, then two more people came in and one of the employees went to get them chairs, and never offered me one. Their welcome sign says "We are glad you are here." I'm not. Unfortunately, most of us are captive to these phone companies... I need a reprieve... rant over. Click! Man... I miss slamming the phone down!

Added an insurance plan when I upgraded my phone without telling me. When I tried to cancel and get…read morereimbursed, they couldn't find my agreement to the insurance plan and still wouldn't reimburse me. Be aware!

Tia was wonderful. I came in wanting to transfer pictures from an old flip phone to my current…read morephone and she showed me exactly how in only ~3 minutes.

Super scammy location, avoid at all costs. Went in to potentially have a SIM card replaced…read more Associate started in trying to sell us a new program and/or new phone. A deluge of unnecessary confusion to make a very long story short. Followed by another confusing deluge of emails so we're still not sure what was done, if anything to our program. Went to a bigger Verizon location for help which was given, but definitely considering changing carriers as they all try to upsell you to some degree and were still not sure if our program was effed with or not but you can BEST BELIEVE we are going to get to the bottom of the situation! I liken the experience to visiting a used car lot with the associated flim flam techniques. AVOID!!

I am absolutely appalled by the experience my friend had at this Verizon location on Friday,…read moreFebruary 26. The level of unprofessionalism, cruelty, and outright meanness displayed by one of your employees was beyond unacceptable. My friend, a paying Verizon customer, was simply following standard procedure by handing over her ID when asked. Instead of processing the request professionally, the employee looked at her ID, then at her, and said, "You look different." My friend, caught off guard, responded, "Okay." Then, in an absolutely disgusting and inappropriate moment, the employee said, "You used to be prettier." And to top it off? They shrugged and added, "Sorry. It's true." Are you kidding me? What kind of business allows their employees to insult customers to their faces? This isn't just unprofessional--it's mean-spirited, demeaning, and completely unacceptable in any customer service setting. This employee should not be working in a role that requires any level of professionalism or human decency, because clearly, they lack both. I sincerely hope Verizon takes immediate action to address this. If this is how your staff feels they can treat customers, then you can be sure I will never recommend Verizon to anyone and will make sure others know exactly what kind of treatment they might receive. Do better.

Best customer interaction that I have had in a very long time. The staff was helpful, courteous…read moreand knowledgeable. I will be back to that store for my next upgrade!

Horrible customer service and lackadaisical employees. Customers kept leaving and the two employees…read moreserved 1 person in the 45 minutes I was there but weren't able to help me with a simple request. Went elsewhere.

V is for Victra, Verizon and Victorious! Matthew, the manager here at this authorized Verizon's…read moredealer, was a wizard! His knowledge and expertise is setting up our business account, helping us with the promos to save us a bundle, and switching all of our data! He tirelessly assisted us by making extra calls, handling hiccups, and basically walking us through an otherwise tedious process. The stars are for him! He's like an octopus, able to use his "tentacles" to accomplish several tasks at once! He greeted all the other patrons with a warm welcome! As he mentioned, the store needs a facelift... aesthetically it needs an upgrade, just like our phones!! I think once the remodel is done, this will be an amazing sister store! But with such incredible customer service, the looks of this shop pale in comparison to the shining care and attention we received! If you need anything for your Verizon needs, give him a ring!! (By the way, Yelp has that this store is closed today, a Wednesday, but it opened at 10:00). Came back a second time and Matt again worked his magic!!! He helped my daughter get a new phone and switch all of her data!!!

Tanya was awesome helping me getting my new phone up and running (replacement); first new phone…read moresince 2020 so things had changed (har)! You know was particularly great - she didn't small-talk me. Check her out!

Closing the doors and letting other companies take over the market. Twenty-five years ago, I found…read moreVerizon frustrating (over-priced, difficult to reach customer service, slow to repair issues), but there weren't many better choices. After being a customer for decades, and being treated like dirt while Verizon chased new customers, we left for good. Staying in an Air BnB for a few days, and the owner's internet is out because of a new "upgraded router" Verizon insisted on selling to her, and once again we are reminded just how awful Verizon is. Truly a terrible company.

Brayan gave me an incredible customer experience!…read more He answered all of my questions with clarity and patience. He let me know what I needed and what I didn't need. His suggestions made sense and he was kind the whole way through.

David was excellent.Quick, efficient and very helpful. If you live in Richmond this is the place.read more