The glass replacement on my phone was perfect. Looks brand new. The price to do this fix was…read moreacceptable

Great service! I did get an immediate response with an estimate for the repair. The screen on my…read morephone had turned off. They said it was because I had dropped it. I said I dropped the phone over two years ago but they said it does take time for the damage to get worse over time. I suppose that's what happened in this case. They ordered the part and it came in within two days. Once they called, I asked if I could bring the phone in that day and they said yes. They got it repaired in one hour. Great friendly service.

I've been to a dozen Gamestops across the East Coast. I've visited this one in Short Pump half a…read moredozen times and never have been impressed. Usually so-so. Today, however, my experience was not good at all. The manager on site should practice listening skills when his customers are trying to explain a problem. Instead of solving my problem and notifying Gamestop HQ to prevent other customers from getting ripped off due to misleading advertising, his solution was to sell me some additional gear that I purportedly already paid for according to the ads on gamestop.com. Best thing about this particular Gamestop is its location.

I'm just not a gamer, so I don't "get" it. Stopped in with my nephew who is a true gamer, and it…read moreseemed to be a place with everything. Old games, new games, toys and geeks. Decent Short Pump location in the Walmart shopping center strip. I imagine this is a heaven for gamers. Just not for me.

I went to look at a new computer. I happened upon an Apple employee, Chris J. he gave me great…read moreinformation. was kind and very helpful. We told him we would be back the next day. He assured us I could see him or any other sales person with no pressure. we were lucky enough to see him when we purchased the computer. what a wonderful experience. So helpful. I will have no hesitation coming back for other purchases and accessories. Thanks again Chris

Husband bought an $1,500 ipad. Sales person said they would help with set up if any problems…read more Went back as somethings didn't transfer. Store manager rudely stated we only help with computers. My husband said well Randy said you would help. She called over Jennifer who was quite rude and said she couldn't help. Finally CiCi was called over, and she was very sweet and fixed everything. From now on all my Appple products will come from Verizon

Update: I left this store to go to the one a couple miles down broad street and had a much better…read moreexperience. See 5* review for Maria at the Parkside Marketplace location! This location is apparently referred to as "corporate" but is doing everything to chase existing customers away. If you are not looking to add a line, don't come here, they have no phones in stock if you're only looking to upgrade.

I was an AT&T customer for many years (15+), but my recent experience at this store has left me…read moreextremely disappointed and prompted me to switch providers. In April 2025, I went to the store to upgrade four iPhone 12 minis to new iPhones. I specifically showed our salesperson, Brandon, the phones we were trading in, and he clearly stated that the quoted promotional pricing would apply to the devices we brought in. He told us we would pay $0/month for each iPhone 16 and $5.99/month for each iPhone 16 Pro under the trade-in program. We trusted him and made our purchasing decisions based on that information. However, when the first bill arrived, the pricing was much higher than quoted. It was only after we returned to the store to trade in our old phones that we were told the offer was not valid for iPhone 12 minis - only the iPhone 12 - something Brandon never disclosed at the time of sale, despite being shown the phones directly. This amounts to a $2,000 discrepancy over the life of the contract. When we raised the issue, Brandon denied the miscommunication, and the store manager, Tyrone, defended him without seriously engaging with our concerns. They essentially shrugged off a serious breach of trust. We're have since returned the phones and switched negative our service to a competitor. I've never written a public review before, but I felt this one was necessary. If you value transparent communication and honest pricing, be extremely cautious at this location.

I went to this location after wasting hours at the Apple Store to trade in a phone with my…read moredaughter. We left and came here and after a little wait, we were handled professionally by a representative who was patient and accommodating. She explained everything to us and let us know Apple was wasting our time and we should have come to TMobile from the start. I can't disagree either, it was a much more pleasurable experience.

First experience with T-Mobile was a frustrating one. Ordered a phone for pickup at this location,…read moredidn't see order status change so we called and they said the phone was out of stock (although it allowed us to order it for pickup), and that we should call corporate to have it shipped instead. Customer Care insists no, they need to start all over with a new order. We get to part where they say pay the tax and activation and we say no, we did that on the first order, not paying again. They can't figure out what to do and can't seem to grasp that we have set up the account, we just need the phone updated to a shipping order vs store pickup. We finally convince them to call the store themselves...the store says to them 'our bad, we have the phone after all'. We finally picked up the phone, and now we're on day 2 of trying to transfer the number because between Verizon and T-Mobile, their processes are best described as a total cluster###k. One thing to me aware of...if you're a new customer not yet completely set up, every person you interact with will try to get you to start all over because each associate wants to get credit for the sale. In addition to the above interactions with phone and store associates, we used online chat and asked a simple question and got 'fill out this form' replies, and they were just forms to start the account setup process all over again. Associates seem laser-focused on having you waste more of your time so they can get credit for your account.

I got my cracked iphone screen replaced in less than an hour and for the best price around. They…read moreput a screen protector and a case on my new iphone for a great price. Good quality case, good value, service and nice employees.

This is one of the few places that I found to replace the battery on my apple smart watch…read more It is located in a mall area in the short pump area. Plenty of parking. The store itself is pretty small with no frills inside, which was fine. They had to send my watch to another store to get it replaced so it took 3 business days. The cost was around $125. Kind of high for a watch battery but cheaper than a new smart watch. My only complaint is that I took my watch in because of a bad battery so my % battery on drop off was like 10%. When I picked my new battery watch up, it was a 3%... I would have liked to have had them charge it some at least so that I could see that the new battery was replaced. It is kind of like picking up a watch or clock at another store and it isnt wound or set to the right time. But it worked find once i charged it I was glad to do this route vs a new watch.

After paying a $50 "Ready. Go!" fee to switch from an old phone to a new one where the new phone…read morewould not receive texts or calls, the manager says that's acceptable for them. I had to go to another store to fix and call an 800# who gladly credited me vs the manager who refused to. His solution was to wipe my new phone before any credit.

TERRIBLE CUSTOMER SERVICE at the "Verizon Store" located at 12250 West Broad, Richmond, VA. Had…read morescheduled an 1100 appointment to purchase a newer iPhone. Arrived at 1045 and checked in. At 1115 I asked a store staff member why the delay and was told I was in the que behind walk-ins. A new walk in approached a staff member and was immediately assisted. I approached a MANAGER who was standing with the new walk-in and the staff member and was told to continue waiting. I told her to cancel my appointment and left. The Verizon Store at 8550 Patterson Avenue has OUTSTANDING (5 STAR) CUSTOMER SERVICE and SUPPORT!! Great Team and Manager.

Waited about 30 minutes with barely anyone in the store, while the employees sat and chatted, then…read moreafter I was "helped" whoever helped me needed up walking away and proceeded to ignore me for another 10 minutes plus. I ended up just leaving

Walked in the door and was greeted quickly by CJ at the door. He was very friendly. I had arranged…read moreto pick up new phones and drop off phones to be traded in online. He explained the online hasn't worked out the kinks & the trade in will be handled by a mail kit that I will receive soon but if I have problems to return to the store and kindly had Charles continue helping with the new phones. Charles was just as friendly. We handled the new phones and it was such a smooth transaction! These two men were great! Helpful, made sure my account info was up to date, offered other account assistance. I was just really appreciative.

I would NOT recommend this shop for repairs. They do not explain their services well and will…read morecharge you even if they know they can't fix. If you need a device repairEd I would try one of the many other stores available, most are cheaper and have good reviews. I wish I had looked for reviews first.

From the owner: We repair all kinds of cellphones, tablets, watch, and computers. Selling all kinds of phone…read moreaccessories, unlock phones and computed devices.

I had a really wonderful and stress free experience with Richmond Geeks when I brought in my phone…read moredue to my charging port having issues and no longer working for me. Mo at the front took a look at it right away and was incredibly knowledgeable and professional from the start which I really appreciated, the help and the level of service is worth highly recommending this place to anyone if you need anything repaired. They know their stuff and treat customers with respect. thanks again

Great experience! They were very knowledgeable and really helped me out in a pinch when I needed…read morethe data out of my fried laptop. They were very communicative and even called me in their day off to provide me a status update. Priced reasonably. Highly recommend.