Horrible customer service and lackadaisical employees. Customers kept leaving and the two employees served 1 person in the 45 minutes I was there but weren't able to help me with a simple request. Went elsewhere. read more

V is for Victra, Verizon and Victorious! Matthew, the manager here at this authorized Verizon's dealer, was a wizard! His knowledge and expertise is setting up our business account, helping us with the promos to save us a bundle, and switching all of our data! He tirelessly assisted us by making extra calls, handling hiccups, and basically walking us through an otherwise tedious process. The stars are for him! He's like an octopus, able to use his "tentacles" to accomplish several tasks at once! He greeted all the other patrons with a warm welcome! As he mentioned, the store needs a facelift... aesthetically it needs an upgrade, just like our phones!! I think once the remodel is done, this will be an amazing sister store! But with such incredible customer service, the looks of this shop pale in comparison to the shining care and attention we received! If you need anything for your Verizon needs, give him a ring!! (By the way, Yelp has that this store is closed today, a Wednesday, but it opened at 10:00). Came back a second time and Matt again worked his magic!!! He helped my daughter get a new phone and switch all of her data!!! read more

Verizon - Mobile Phones Near Me - Glen Allen, Virginia

BE WARNED! This is not about any one particular store. It's about Verizon's online credit verification process. BE WARNED! If you go online to sign up for a cell service plan and new iPhone, as a new customer BE WARNED! Before checkout you'll be asked multiple choose questions and past loans and loan terms. If you guess wrong on any answers, you will be denied credit towards your new phones over the 36 month contract. What that means is YOU'll HAVE TO PAY UP FRONT FULL COSTS OF THE PHONES and will not be eligible for any 'phones on us' promotions. Got 850 credit score on all the credit bureau reports? DOES'NT MATTER! Called 4 different Verizon service numbers before I finally got a real person in the credit application review department. There was no kind of ID, bill in my, name, lease, credit report, etc. they offered to review to override the denied credit application. I was told I had two options. Wait 60 to 90 days to try on line or in store again or pay up front for full cost of two iPhones. LESSON LEARNED: If you go online for to try to take advantage of Verizon new customer phone plan and get credits towards purchasing iPhones, HAVE A COPY OF YOUR CREDIT REPORT IN FRONT OF YOU TO CONFIRM YOU ANSWER THE MULTIPLE CHOiICE QUESTIONS CORRECTLY. Otherwise the automated process of credit check will flag you as a credit risk should you chose the wrong answer about the terms of some loan you took out decades ago! And no one at Verizon appears to be able to resolve this for you NO MATTER HOW GOOD YOUR CREDIT IS! Signed....Extremely Frustrated read more

Was traveling and needed to get a new phone. I was honestly dreading having to go through the process and having to deal with a salesperson I feared would not be helpful. However, when James in this store started to go through what we needed to do he was professional, thorough, and set my mind at ease. The transaction was actually enjoyable and he got me all taken care of. I would highly recommend this store, primarily because of James. I wish him all the best and I thank him for his help. read more

Shawn W. Was amazing! He was the only employee working. My situation was 8 hours long. 4 hours on Sat and 4 hrs on Sunday because Verizon made a huge mistake. Shawn got hung up on 12 times! He had great patience! Excellent manners! At last my new phone is working with the correct phonexplaon his last call he explained to the cs rep, the error was Verizon fault and asked for fees to be waived that shouldn't have been charged! He was told no! We would have to call them back after the next bill. When we see the charges posting in real time! Shawn did an outstanding job staying cool, while dealing with all that and helping walk ins with their issues. Did I tell you he was working alone! Awesome employee! read more

The service is horrible when you call customer service and have to answer a million questions with AI just to get an over seas rep that asks the same questions. And rarely has a resolution to your issue. read more

This review is the for the service. The service is awful! We had AT&T for years rarely ever had bad service or dropped calls. We switched because we thought we'd have a better business plan and the coverage would be the same or better. BIG MISTAKE!!!! BIG!!!! I wish we had never gone with them. We don't have service about 30% of the time (that's cell and data). AT&T is so much better!!! read more

We just had the best service we have ever had in this store with Shawn. He was very patient and informative. I would rate this store and employee as no 1 in all the years we have dealt with Verizon. Will always come back to see Shawn at this store and will highly recommend recommend him to all my friends. read more

If I could give negative stars...I would. I've never seen a phone store with less common sense than this shop here. 2 plus hours to replace an old phone for a new phone. Absolutely insane. read more

I just walked in on my lunch break. There were quite a few people waiting who looked very frustrated (as if they had been waiting a while). Having worked in mobile sales myself, I know these types of transactions typically are not quick. Sooo, why was only one person working in this entire store? I did not even bother waiting and will never go back. read more

Excellent customer service! Robyn and Tommy were very helpful and made my upgrading experience extremely easy! Love my new phone and very happy with my verizon service. Come check out their new love location :) read more

Second time coming here and these salespeople are the best in my opinion. They take the time to answer all of your technical questions and show you how things work. Other stores are too concern with always be selling you something. I have refer two of my coworkers to only come here for now on. Thank you. read more

Christina is so awesome! She will handle everything you could possibly need and do it with a smile on her face. I recommend this store for all your Verizon needs. read more

The employees here are top notch! My girlfriend's phone was pretty much on life support, and the representatives here took great care of her. The Google Pixel is a very new phone that is both elusive and one with which not everyone is familiar. The knowledge Jak displayed when helping my girlfriend was professional, courteous, and extensive. She even ensured the online order, which we had to cancel due to incorrect information did in fact get cancelled. These employees will be with you every step of the way during your visit. I know Verizon gets a lot of criticism for their customer support, but you can feel confident and reassured that the team at this location will help you with any all questions during the buying process. My only regret is not coming here sooner, but I won't make that mistake again. This place has earned both my trust and future business. I highly recommend recommend this store. Keep in mind it is not a repair store, but very few are. However, if you are in need of a phone or other device upgrade, have software questions or questions about your phone, or if you are finally ready for a new phone and/or plan, this is absolutely your store! I still am still a little amazed and also relieved to FINALLY associate knowlegable, fast, professional and courteous service with a Verizon Wireless store. Thanks again for everything! read more

Great service from the employees. They made the process of switching my phone very simple and efficient.

I went in to buy a new phone and have everything on my old phone transferred over. Parker handled this professionally and with confidence. It happened fast and accurately and everything is working as promised. Parker asked that I return if I needed anything else and I will. It was a great experience! read more

This was the best experience we have ever had buying or transferring a phone. Mike N rocks as a customer service rep. He went out of his way to be helpful and make sure my old phone transferred and all was working. read more

I visited this store after receiving an IPhone for Christmas. Parker was amazing! He spent a tremendous time with me one on one, making sure that the transfer was complete, explaining all of the IPhone features, etc. I will always try to visit this location over others strictly because Parker works there. Hands down the best customer service I have ever received anywhere. Thank you again Parker! read more

Great customer service at this store! Parker did a great job ordering my new phone, trading in my old one, and transferring everything from the old to the new. All other stores in the area (Best Buy and Verizon) that I called do not transfer data from old to new, so go to this store- they will help you and save you the frustration of having to figure out how to do that yourself! True customer service! Parker was so polite and helpful too and answered every single one of my questions (and I had a lot!) without rushing me- very much appreciated! Give this store your business-- and ask for Parker when you get there! read more

The staff were super nice and helpful. I didn't even have to wait, unlike at most Verizon locations. Got my phone and happy with it!

5/12/2017 - Truly had a great experience at this location. Parker was extremely helpful and knowledgeable and took quite of bit of time explaining my new phone and features as well as pricing. Being a longtime customer of Verizon, I felt this was an outstanding service. I would suggest possibly on a Friday evening, that there be a 2nd person, but Parker did well at multi tasking while being respectful. read more

Great customer service. Very friendly and helpful to find the best deals and efficient options. I will continue to use this location!