The Representative (Derrick) helped my husband and I very swiftly and was courteous despite how…read morehectic it was in the store with so many customers. I came to this store because it was one of the few open in the area. I will definitely return.

Let me start by saying the staff is friendly and the phones not bad. But…read more... I did the switch over back in mid January and was told I would get a visa gift card within about 4 weeks and could be as much as 8 at the most. And I let the representative know before I signed up my concern about being in a contract with tmobile and it effecting my credit and I was told that the gift card should be in effect before that happens (so it would be paid). About 6 weeks after switching i was concerned about not seeing a gift card on the app or an email and I was told to wait another 2 weeks if I don't get it come back. My credit was starting to decrease shortly after and today March 19th I went back and after messing around with the app some, checking emails and then calling customer service from the store we got an answer!!!! It was somewhere in the app, that the representative over the phone told us to do (me and store member). So this was all preventable! If the staff member 2-3 weeks ago would have done that same thing my gift card would have been here, or at the very least almost here. Now I have wait another 4-8 weeks for the card that pays off tmobile, that i should have gotten weeks ago and it wouldn't have effected my credit. They need to do better as a team. I am beyond annoyed and it's effecting my credit now so that's a HUGE issue for me when I explained this from day one that that's all that mattered to me. This is not okay and I hope someone will reach out and make this right!

Sam was such an all-star! He patiently helped me get my new phone and was incredibly helpful. All…read moreof the employees were friendly. I highly recommend Sam-great experience!

Several employees standing around not doing anything because the store was not busy but they want…read moreto charge $30 help me transfer data from old phone to new phone. Seems like custimer service should privide help for free since I just brought over 5 devices. I only needed help with 1 phone. This the reason we left Verizon, they have so many hidden charges and it all adds up. Do not recommend because their customer service is not there. There was an employee there that said T mobile charges for transferring data too. No, we've never been charged, T Moblie has always been very nice and helpful all for free. The reason we wanted to switch was to see if coverage would be better and that hasn't been the case. Coverage has been exactly the same.

Overall easy and pleasant experience getting an iPhone upgrade here today. I was in and out in…read moreabout 30 minutes, with a new phone ready to be used. While the salesman wasn't overly enthusiastic to help, he answered all my questions and did not make an effort to upswell, which was appreciated. They only had one color available in the phone I wanted (iPhone 7 128g) but luckily it was the color I wanted anyways. I always hear you should go to an official Verizon retail store over an authorized dealer. This experience was actually more seamless and less pressure than my last upgrade 3 years ago at an official store.

Took my mom in to get some help with an issue. While we waited, the Verizon specialist shouted…read morequestions across the room at my mother. He shrugged his shoulders at her and exclaimed, "I probably can't help you". To which we replied, "Guess we'll go elsewhere." We are now at the Verizon by Wegman's. Should have just come here first. They've always been so helpful and pleasant at the Verizon at 12250 West Broad!!! We were over by Brook Road for something else. We won't make that mistake again.

On April 7, 2026, I went to Experimax to get a new computer. Landon welcomed me, and I explained I…read moreneeded an updated device for my tax return. Though my old computer worked, it was too outdated for the software. Landon had someone assist me in selecting a perfect match and arranged to transfer my data. I also mentioned I'd return for another computer for remote work. When I came back on April 9, Landon helped me pick a second computer that met all my needs. On top of that, he also assisted me with setting up my profile, making sure everything was personalized and ready to go. In the past, they even resolved a phone issue I had, showing consistent excellence. Overall, I've had fantastic experiences. The staff is knowledgeable, friendly, and makes everything seamless. I highly recommend Experimax! Thanks again, Landon

Staff is friendly and has always been focused on solving my computer issues as inexpensively as…read morepossible. I trust their recommendations! Joel

10030 Hull Street, VA Verizon is excellent. Wonderful…read moreknowledgeable very efficient personable attentive services provided by Vernon, Sales Rep. He's very patient & flexible & a very good teacher in explaining & providing solutions to tech issues. Thank you

Not only did they lie about the service and products just to make a sell, my phones were out of…read moreservice for a week because of their errors and doing my transactions wrong. They only cared about selling us extra things we didn't want or need and they wouldn't give me a receipt. When we went back to inquire about it. I was called names, mocked and completely disrespected in front of everyone at the store. I was in shock that a manager of a store could be so unprofessional, disrespectful and take no responsibility for their mistakes. At this location be prepared to be lied to and robbed and get horrible service. Then they will direct you to the customer service number when you complain which is a whole department of people who don't care and will do nothing about the harassment and horrible service. It's best to not waste your time going there at all.

We recently visited the Cellular Sales store in Charlottesville, VA, and had the pleasure of…read moreworking with Mr. Kyle Bowles, the consummate professional. Everything was very good about his approach to tackling the issue at hand, as well as his cheerful demeanor. He made us feel valued as customers. He also let us know pretty soon after we walked in how long we might need to wait for service, which we all know can be hours in phone stores, and most young employees won't even look at you when you enter, much less answer THAT quick question, so you're left feeling at the mercy of someone else's problem and wondering how the heck long you're gonna have to sit there and wait, wait, wait. Kyle acted like the adult he is, and we left feeling served and pleased. Thank you, Kyle

Amazing experience! Wonderful staff, nice, swift, and professional! Only nice things to say!read more

I came here on a Sunday afternoon about an hour before closing, and got excellent service by…read moreMichael S. I wanted to switch over to Cricket using my current phone, and Michael helped me to make that possible quickly and smoothly; he helped me call my old provider and get needed information. I left Cricket with my phone working and a service plan that would save me $15-25/ month. I highly recommend this store especially if Michael S is working.

been there 2 times. 1st time, the kid had absolutely no knowledge of products and would not show me…read moreanything. I did my own online research then went back. 2nd time, we came to buy 2 upgrade phones and he said he was sick and would not touch our phones. Said come back tomorrow for another sales person. We will go somewhere else !!!!!!