Went to the Xfinity store to buy a WiFi extender. Beautiful store with 6 or so people standing around doing nothing. We asked them about purchasing a WiFi extender and this guy who works there came over to help us. He was chomping on gum like a cow the whole time we were talking to him. Anyway, back to the extender. He looked up our account and then went to the back to find an extender. He came back a few minutes later and said he didn't have it. I asked if he could order it for us and he said no that I had to call. I told him I don't want to order it online because there isn't an option to pay with a separate credit card. He couldn't help. Why have an expensive storefront with workers standing around doing nothing if you can't help your customers. What a waste of money. In the end we ended up just buying an extender through a different store and it worked just fine. read more

If it wasn't for associates like Racquel B., I wouldn't even bother. This team member was able to demonstrate stellar customer service and worked with me regarding my service. Please have more individuals like her work at the locations! read more

I have tried for several months to get Xfinity to help me out and get this telling me what's happening mode off my TV. It is not closed caption it is voice action explaining what is happening at the time it comes on almost every evening at 8 o'clock in USA. It is on all the time I cannot get them to turn it off. It is boring. It is obnoxious but helpful for those that need it Xfinity turn it off. And their patch packages are way too expensive read more

Very expensive and difficult to deal with if you have a problem with your bill. I have been a customer for years but I will eagerly look elsewhere for better treatment and service. read more

We are pissed at Comcast!!!! They won't update address on our mobile account and keeps charging us extra. Took 227.68 out my wife account 1/24/2025 with bank statement to prove it but it's not showing on there end. They moved our cable service but not our mobile service to our new address. We've called 12x spoken with 2 managers and haven't been fixed. They have turned off our cell phone. If we haven't paid since December our phones would been off this whole time. We went to the retail store and spoke with James. James did absolutely nothing just saying I can't help you have to call the customer service then asked us to give him a review lol ok. At this point we don't know what to do and might have to seek legal action if we don't get answers soon read more

Xfinity - We are extremely pissed off! Our bill as you can see is now over 200 dollars. We moved in October 2024 still has updated our address - Electronics Near Me - Henrico, Virginia

The absolute worst customer service experience. Had billing issue and was provided with a 800 number. Called that number and after going through too many prompts to list, I ended up with an agent whose English I was not able to understand. Woke Xfinity is just about the worst company to work with! Zero stars would be more realistic! read more

If you come right at the 11 a.m. opening time on Saturday, you can expect a literal line out the door 15+ deep. I got there at 10:40 a.m. and decided to wait in my car since it was a little chilly. Before I knew it, people were lining up, so I popped out of my car and was 5th in line. They only let in a few at a time due to covid, but they were thankfully fully-staffed, so my wait wasn't very long. They have a box for leaving your cords and remotes (must get a lot of equipment dropoffs), and it's one door in, one door out. I wanted to give them 1 star because it's a pain in the a$$ driving all the way out here (normally, I'd go to Staples Mill, which is closed for covid), then waiting for them to open at 11 a.m. (why so late on a Saturday?), then waiting in line, but they really didn't do anything wrong to deserve that. Just inconvenient hours, procedure and (for me) location. read more

My device broke. Took it to store. They do not fix, had to file a claim online. The company - Assurant - states there is a delay in shipping. OK, I will give them a week. It is now a week. I get multiple emails saying the shipment is delayed. Went to Xfinity Mobile to see if they will assist. They cannot and/or would not. Xfinity said I had to go to Assurant, who says it is delayed, repeatedly. Well, Assurant took my money right away, but still no replacement phone. Using a broken phone (at least it functions enough) but getting very frustrating. Wonder when the replacement phone will come??? It is unfortunate, since this is the first time I have any negative to say about Xfinity mobile. read more

Absolutely horrible company. The internet is inconsistent. Customer service is poor and they are so expensive. Never again.

I've only ever had great experiences here. My phone quit on me this weekend and I can't work without it, so I showed up bright and early this morning about an hour after they opened. By the looks of the people waiting, I thought it was going to be unbearably long, but to my surprise it was only about 15 minutes. The man who helped me was very nice and to the point. I didn't need a lot of rigmarole, I just wanted to come in, get my phone, and leave. And that's exactly what I did! I just walked out with a shiny gold iphone 13 pro, a case, and screen protector. I love xfinity mobile. It's affordable and easy. No weird fees. Nothing. Just an overall easy experience. read more

This is one of the worst companies ive had to deal with in my entire life. They dont fix anything, they just waste your time. Any time you call for help they send you to a philipino or Indian call center. And these people dont provide any help, they tell you to upgrade your current service. This company is a giant scam. Ive had horrible service for 6 months now and it takes time and energy to get a live agent on the phone then they provide no help at all once you get to talk to them. The out of the country call centers ALWAYS try to upgrade you bc they get a bonus or something. Then when they realize they cant upgrade you they tell you to hold on they will transfer you and after 5 minutes the phone hangs up. Huuuuuge scam. Verizon fios is soooo much better. I have just switched and in just the first day i can tell my internet is finally stable and im getting what im paying for. Verizon fios is much cheaper and more reliable. I couldnt install it the day i picked it up so i called and they sent a technician out the same day and he did an amazing job. Im telling you the difference is night and day. And if your like me, your already a verizon cell customer, you get a discount for fios. I feel dumb for not knowing how much better fios is but i know now. And when i try to go to a xfinity store for help, they cant do anything at all either. I have heard sooo much BS from this company. Verizon fios is 10 times better than comcast xfinity. read more

I had concerns about this location based upon other reviews. Today was actually my third visit to this location in as many years. Each transaction was handled professionally, swiftly and effectively. One purchase. One return. And today's visit was to discontinue services and return equipment. I was in and out in 15 minutes! I'm living for the day that advancements in technology transition cable television and internet service into extinction like it did the $$ per minute long distance phone service! read more

I paid full price for my phone and my husband's was supposed to be "free". AFTER 4 HOURS ON THE PHONE AND FINALE GETTING A SUPERVISOR, THEY STILL REFUSED to unlock my husband's phone so he can get a SIM card to use out of the USA unless we pay the balance of the phone, $200, instead of giving us the credit 'before the contract up in 15 months" NOT HAPPY!!!! read more

My experience there was 10/10 I was greeted by one rep at the door who then sent me to Jamal who was very polite and helpful. Also, another rep came to assist Jamal was very helpful and polite as well. I hope they are paid well and they are definitely due for another raise!!! read more

XFINITY FREAKING SUCKS!!! Had a woman help me in there and she was amazing but the overall company is the worst internet experience I ever had. Moved in 5 days ago and my internet STILL doesn't work and I have four different accounts because they incompetent af. Pls disband xfinity, worst company I've ever seen... I miss Verizon so much :( read more

Long line and awful service. I requested an upgrade to our equipment a few weeks ago and was shipped equipment from 2014. I then called and was assured a technician would arrive with new equipment and a $40 credit. A day before the technician was scheduled to arrive he called saying they don't have any equipment at all since Covid 2020. I then went to this Xfinity location and after waiting for 30 minutes I was given a set of used equipment (gross) and was assured it was what I needed. I arrived home and realized once again this is the incorrect equipment. It can't be this hard... I will be back again to get the proper cable boxes. read more

If you're looking for landline, cable, internet, or mobile service, then they have it here but at what price. Like anywhere else, it's all about the sales. When making a purchase, they're nice to get the sale. If you need assistance later, then watch out. Customer service is at an all time low. Do your research prior to signing up for service. If you're a new customer then there's all kinds of deals to get you in the door, but if you're an existing customer, then there's no promotions available unless you're willing to sign up for services that you don't want or don't need. Existing customers please be careful when downgrading or changing services. I downgraded cable service to one DVR box. That process seemed seamless but during the transaction the rep kept saying that his computer was being slow. When I get home, I get a message thanking me for adding a landline and how to set up my voicemail. It took a 30 minute phone call to customer support to get the landline removed that I never requested. Once the rep removed the landline, my service plan for internet and cable was higher than when I turned in the DVR boxes that I no longer needed. In order to get the bill lowered to what it was prior to their rep adding a landline that I didn't request, I had to sign up for a two year contract for cable and internet. What kind of customer service is that? Speaking of mobile service, if you have a current line with their mobile service, in order to port your existing number out, it takes 2 WEEKS!!! Yes, you read it correctly. With a paid bill and device payment plan paid in full, I received the runaround for 2 weeks before the line was ported. Do yourself a favor and don't even bother with a MVNO. Go ahead and get service with one of the national carriers. read more

Xfinity - Electronics Near Me - Henrico, Virginia

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We were very pleased with the experience we had switching to Xfinity and purchasing new phones. Aking Jah helped us get everything done in good time and was very professional and personable. I would recommend this location at Green Gate in Short Pump to everyone. read more

GARBAGE CUSTOMER SERVICE!!! I bought a iphone for my stepmother for Christmas and they told me it would be a simple process to come into the store the day after Christmas and port, her old phone number over. We went in and the employee that was assigned to help me do this was name Markus. The kid literally got up and went on break while he was helping us. He also did not Even attempt to help troubleshoot the situation of getting the number over. I ended up getting on the phone with Xfinity while I was in the store and they troubleshot the entire situation with us which took over two hours. Markus didn't help one bit, and while he disappeared in the middle of helping us, the store manager couldn't find him either. We finally got the situation resolved thanks to the online technical support and we left the store and nobody apologized or anything they just looked at us like we were being a burden. read more

Had a terrible experience here today with Gloria (believe last name Harris), an associate at the Short Pump Xfinity store. After explaining to Ms. Harris that my internet connection has been unstable for many days, particularly the upload speed, and that this was a critical issue since my wife and I work from home everyday and rely on a stable connection, she said there was nothing she could do if I did not have a Comcast modem. She suggested that I try renting a Comcast modem. I mentioned that the Comcast technician who initially installed the service (just 2 months ago) stated there were issues with the signal when he installed, she argued that it was something I needed to talk to Best Buy about since that's where I bought the router modem (again just 2 months ago, which is rated for over twice the speed of my service), and then walked away from me and said loudly "We're done". After I didn't leave, she notified her manager, the manager calmly approached me, listened to the issue, and stated to me that a Comcast technician should investigate my issue, and a service call was scheduled. I didn't need the dismissive attitude and treatment from Ms. Harris, and I don't think this kind of unprofessional behavior should be tolerated. It ruined my day. When she said "we're done", I was ready to end my service with Comcast. read more

All the phones and toys to play with and experience. Allows you browse at your own pace and ask questions as needed. Great location in a busy new sector of W. Broad st. read more

Unprofessional and corrupt! The representatives were dishonest and manipulative. This place has questionable customer service. The representatives were under-qualified and unwelcomino. It took two hours for simple service task. How does this business operate in such a poor manner. This was completely unacceptable for a place established for customer service. It is a massively negative reflection of servitude. read more

We made an appointment to come in and upgrade our phones. Drove 30 minutes to get here only to find out that they did not have the 512 note 10 + that we wanted. Even more distressing is the fact that there is no direct way to contact other stores to check their stock. You can not call, only instant message. So after waiting 20 minutes to get a reply of no, the other store also did not have what we wanted. Lastly to add insult to injury the only color available was black... I wanted prism. So now I will have a black note s10 + with less onboard memory than what my s9 + had. Not happy and it would have been nice to gave known this while making the appointment. Of at least let me talk to a human being physically at your stores. read more

I when in to the store to purchase to get big of phone . On December they was offering a special on a free phone is you switch to they service. I want a better phone service and the special was iPhone, but when I got it I did know it was a small phone. I when into the store to change to get a big phone, they did let me change because it was free, so I purchased another phone and they told I got to paid payment on that phone I say ok. I didn't know until January when I look at my bill is was high, and they did not tell me they charge me for data, and I still got pay for my iPhone for 24 month either. I think they was poor business on they part, trying get money out of people. They are very poor business. read more

We came in on a Friday at noon and walked right in. We had a TV remote that had quit working. We were literally in and out within 60 seconds! Customer service rep could not have been more friendly and helpful. read more

I just moved and had originally scheduled for xfinity to install my wireless modem. After a little research, I decided I could skip the $70-ish installation fee and do it myself. Corporate told me over the phone that I could go into ANY xfinity center and pick up my equipment. I went into the short pump store and was helped by a 30-ish black guy (unfortunately didn't catch his name). I told him that I wanted to cancel my installation and pick up the equipment myself because xfinity told me that was an option. He immediately told me I couldn't do that. He said that his store "didn't do that anymore" and since I already scheduled the installation I had to wait for the install guy to get to my apartment on move-in day, tell him I didn't want to do the install anymore, and then take the equipment from him and send him on his way. That sounds like a giant waste of time for both parties involved, not to mention I probably would have gotten charged for him just making a stop at my apartment. I kept asking why he couldn't give me the equipment if corporate told me I could get it at any store, but his answer was the same - "We don't do that here anymore." I said okay, went to the car, and called the corporate number. They proceeded to cancel the install and told me, once again, to go to the xfinity center and tell them I needed to pick up equipment. I went back inside and was met by a different employee - Anton. I told him I had scheduled an install, but decided to pick up the equipment myself. I gave him my phone number and he looked me up by account, then immediately went to the back and brought everything out for me. There were absolutely no issues. He was super helpful and his customer service was great. I really appreciated being helped by him. The other employee on the other hand? Pure laziness. Don't understand why he couldn't at least ATTEMPT to look into my situation for me. He didn't seem to want to help me at all. If the problem was that I had to first cancel the install before picking up any equipment, then okay, he should have told me that. If he was unsure, then he should've gotten a manager. If I go back to this location for any reason, I'll make sure to ask for Anton. read more

Will not honor posted in store pricing. Buyer beware - their posted price is not accurate and the sales team does not tell you that. You cannot talk to anyone that can correct the issue. read more

extremely rude unhelpful, worst customer service . wish there was someone else to go through for my area.

DO NOT GO TO THIS STORE!!!! All I needed to do was drop off equipment. That's all I needed to do. When I walked in they were busy so I suggested that I just leave the equipment there and write my name and account number on it so they could scan and process it later. For what ever stupid reason I couldn't do that so she told me to make an appointment. AN APPOINTMENT TO DROP OFF EQUIPMENT?!?!? I assumed that maybe their procedures had changed and I had to complete documentation as to why I was dropping the equipment off. (I was dropping it off because they told me to!) So I made an "appointment" to come back later in the day. When I returned to fulfill my 'appointment' how about it took this fool only 5 seconds to scan in the equipment -- five seconds! I didn't have to sign anything. That was it. It actually took them longer to set the appointment in the computer than it took to simply scan in the modem!! The next day, I called [what I thought] was the direct number to the store (so I could complain to the store manager) AGAIN I was hit with some bull__. The direct 'store' phone number led me to the general 1-800 number. I still complained about how incompetent they were but I'm sure it won't lead any where. IF YOU ABSOLUTELY HAVE TO GO TO THIS STORE- GOOD LUCK!! Seriously. read more