If it wasn't for associates like Racquel B., I wouldn't even bother. This team member was able to…read moredemonstrate stellar customer service and worked with me regarding my service. Please have more individuals like her work at the locations!

Went to the Xfinity store to buy a WiFi extender. Beautiful store with 6 or so people standing…read morearound doing nothing. We asked them about purchasing a WiFi extender and this guy who works there came over to help us. He was chomping on gum like a cow the whole time we were talking to him. Anyway, back to the extender. He looked up our account and then went to the back to find an extender. He came back a few minutes later and said he didn't have it. I asked if he could order it for us and he said no that I had to call. I told him I don't want to order it online because there isn't an option to pay with a separate credit card. He couldn't help. Why have an expensive storefront with workers standing around doing nothing if you can't help your customers. What a waste of money. In the end we ended up just buying an extender through a different store and it worked just fine.

I have been working with Ken and the team from Access Technology for over 20 years. They have…read moreprovided PC parts and support for my work. I have used their FTP, Internet, and networking services. I have found them reliable and able to deliver technology services to small businesses like mine as needed. If you have a small business in RVA or need Internet and TV access for your multi-unit dwelling, I recommend Access Technology 100%.

I have been a happy customer of Access Technology, ever since the mid-1990s, when they were still…read moreknown as Internet Creations. I had dial-up service for over a decade, because DSL was not available at my address. Access Tech was always a quick, local phone call away, and I always got a live technician. Only once were they not able to completely solve my half dozen problems in twice as many years. And then the tech completely diagnosed my situation, and his prescription, upgrade from Win 95 to Win 98, completely fixed everything. After I graduated from VCU, I needed my own high-speed internet service at home. Access Tech set me up with Clear, which was only down a few hours, during thunderstorms, maybe 3 times in 5 years. Then Clear was bought out by a big cell phone company, that kicked them off their network for more cell service. Now I have hosting for my web comic site through Access Tech, and they even created an updated, improved version of my site for me. Their service has been everything I've ever wanted.

Let me tell you... I was getting SO sick and tired of our Fios internet and Sprint cell phone…read moreservice. I recently decided to cancel both and move to Xfinity. It has been a seamless process so far. Xfinity, on the phone and in person, have been SO easy to work with. Every time I called customer service, the agent on the other line was extremely helpful. Their chat feature on the website is also A+. When the guy came to hook up our service outside, it was the perfect no contact situation. He hooked up the outside stuff, then left the rest on the porch and my husband was able to finish the job rather quickly. So far, absolutely no complaints and I'm a huge fan of Xfinity!

Comcast is really, truly testing my patience. It all started at their Williamstown, NJ, store a…read morelittle over a week ago. I was visiting my mother in my home state, so we stopped by to transfer ownership of her account from me into her name. The rep was pleasant and took care of it right away, while also securing her a lower rate. Since I was there already, I asked if there were any discounts for my own account. Yes - he locked me into a lower rate as well. I was careful to say that I wanted to retain my existing services. Instead, he canceled my flex tv box and I didn't notice the line item difference as I wasn't necessarily looking for it given our conversation. I wasn't aware until I drove home to Virginia and couldn't connect to my TV. I contacted a chat agent first and got absolutely nowhere. I explained the whole situation and they replied by asking me to explain the situation. Oof. So I requested a call instead. The phone rep was lovely and spent 15 minutes working to restore my access. However, since the Jersey rep had turned off my flex box and it was an older model, she told me I'd need to visit a Comcast store to attain a newer box. That brought me to the Xfinity store in Short Pump last night. After a decent wait, the overworked, clearly exhausted rep helped me swap out my box. Just now, I tried to install it and guess what? Xfinity provided me with the dustiest, hairiest (yes, human hair) old Xumo box. That didn't include an HDMI cable as the box claimed it would. Sorry, but where's the quality control? Luckily I know someone who has an extra HDMI cable and can give it to me tomorrow, so Xfinity won't feel my immediate rage but seriously? So many screw ups, nothing easy for the customer. If I had to drive another 40 minutes (there and back) to get a freaking cable, I would've lost my mind. None of this should have happened. And their prices shouldn't be so dang high that we have to negotiate a lower rate every couple of years either. Not to mention, remember when companies would offer credits for issues like these? Ha. The good ole days. Of course I may need to get a new box regardless if they gave me a refurbished junker. If so, I'll be sure to update yall. TBD.

Despite my long wait, Jackson was able to fix my problem relatively quickly. My issue was that T…read moreMobile was my prior carrier and Xfinity mobile SIM cards were attached to my phone. I called the 800 customer service number yesterday. The agent told me to delete the SIM cards. When I did that, I had no service for almost 16 hours. Luckily, I had a seasoned employee, Jackson, who saw the problem and it was fixed in 15 minutes. Jackson is a tremendous value to Xfinity. I would rate him a 12 in personal service and 100% in knowledge. Thank you, Jackson.

How does this company stay in business? Two and a half years ago an ice storm brought down one of…read moreits lines across the back yard of a friend of mine. It broke his fence and is a hazard only 3 feet off the ground. Numerous work orders have been placed and each time they come and look, and say they need a bigger truck. They never return. Today they say nothing is being done because no one is out of service. Is Comcast so poor they can't even maintain their own equipment? They are plain irresponsible.

I used to dread coming into this Verizon location. Until I had a corrective experience yesterday!…read more I came in because my iPhone's audio was on the fritz and I had already gone to the Apple Store and was going to have to buy a new device. I came into the Verizon store and was promptly greeted and checked in. There were several people in front of me and right when I got to the five minute mark/antsy period, The manager of the store, Jay, came over address my concerns and provided a solution. So when I got to the actual representative, he was able to simply communicate all of what I needed in less than two minutes and get the ball rolling. He handed the baton over to Raleigh who was absolutely fabulous as well. He tried every possible avenue to make sure I was satisfied. I left the store with a new phone on the way through my insurance for $0 and he also talked about how I could go about getting a new phone for less than three dollars a month. It was absolutely amazing. I left the store, not frustrated as I've been in the past, but absolutely satisfied. I will come back to the store again and again just because of Raleigh and Jay. Stop in and ask for them! You won't be disappointed!

Just tried to get help from them. They told me I could not upgrade my phone today unless I added…read moreanother line. How ridiculous!!! I have been a Verizon customer for 40 years and am planning to change companies.

Updating my review as we have functional internet finally. I feel so relieved and quite satisfied.read more

Honestly worst internet company I have ever worked with. Took almost 4 days to get a tech out here…read moreand then it was barely fixed.

I see that many folks don't share my same sentiments about Best Buy judging from the 2.5 star…read morerating. Yikes! I just purchased an LG microwave and electric range and had an amazing experience. The purchase was smooth as ever. I found the items that I wanted and that were in stock and ordered them online for delivery and installation. The delivery was free and installation prices were comparable to other places. I ended up upgrading to their tech/service program because the cost of individual installation was the same price. So now all of my appliances are covered for repairs, etc. and I got free installation as a result. They were excellent about communication. On the day my appliances arrived, they texted, and then called when they were 10-15 minutes out. They arrived on time and were extremely professional. Both men wore masks and had our things set up in under an hour. I paid to have them move our old stove and they did with no problem. Again, I have no complaints with our experience. Very happy with our choice to purchase from Best Buy.

I wanted to share some feedback from my visit to Best Buy this morning…read more Unfortunately, the customer service experience was disappointing. I noticed employees using their phones while stationed at the customer service line, which comes across as unprofessional and can make customers feel like they aren't the priority. Customer service employees are often the face of the store, so I believe management needs to do a better job reinforcing the phone-use policy and expectations around professionalism and attitude. A positive experience I do want to highlight is the Apple team in this store. They were extremely professional, knowledgeable, and helpful. They represented the store very well, and I really appreciated the difference in their customer service. At this point, I haven't decided whether I'll return to this location. That will depend largely on my next visit and whether I see an improvement. This is also one of the reasons many customers choose to go directly to Apple.. their customer service standards and professionalism are consistently emphasized. Hopefully, management takes this feedback seriously and uses it as an opportunity to improve the customer experience.