Went to the Xfinity store to buy a WiFi extender. Beautiful store with 6 or so people standing…read morearound doing nothing. We asked them about purchasing a WiFi extender and this guy who works there came over to help us. He was chomping on gum like a cow the whole time we were talking to him. Anyway, back to the extender. He looked up our account and then went to the back to find an extender. He came back a few minutes later and said he didn't have it. I asked if he could order it for us and he said no that I had to call. I told him I don't want to order it online because there isn't an option to pay with a separate credit card. He couldn't help. Why have an expensive storefront with workers standing around doing nothing if you can't help your customers. What a waste of money. In the end we ended up just buying an extender through a different store and it worked just fine.

I have tried for several months to get Xfinity to help me out and get this telling me what's…read morehappening mode off my TV. It is not closed caption it is voice action explaining what is happening at the time it comes on almost every evening at 8 o'clock in USA. It is on all the time I cannot get them to turn it off. It is boring. It is obnoxious but helpful for those that need it Xfinity turn it off. And their patch packages are way too expensive

I have been working with Ken and the team from Access Technology for over 20 years. They have…read moreprovided PC parts and support for my work. I have used their FTP, Internet, and networking services. I have found them reliable and able to deliver technology services to small businesses like mine as needed. If you have a small business in RVA or need Internet and TV access for your multi-unit dwelling, I recommend Access Technology 100%.

I have been a happy customer of Access Technology, ever since the mid-1990s, when they were still…read moreknown as Internet Creations. I had dial-up service for over a decade, because DSL was not available at my address. Access Tech was always a quick, local phone call away, and I always got a live technician. Only once were they not able to completely solve my half dozen problems in twice as many years. And then the tech completely diagnosed my situation, and his prescription, upgrade from Win 95 to Win 98, completely fixed everything. After I graduated from VCU, I needed my own high-speed internet service at home. Access Tech set me up with Clear, which was only down a few hours, during thunderstorms, maybe 3 times in 5 years. Then Clear was bought out by a big cell phone company, that kicked them off their network for more cell service. Now I have hosting for my web comic site through Access Tech, and they even created an updated, improved version of my site for me. Their service has been everything I've ever wanted.

Comcast is really, truly testing my patience. It all started at their Williamstown, NJ, store a…read morelittle over a week ago. I was visiting my mother in my home state, so we stopped by to transfer ownership of her account from me into her name. The rep was pleasant and took care of it right away, while also securing her a lower rate. Since I was there already, I asked if there were any discounts for my own account. Yes - he locked me into a lower rate as well. I was careful to say that I wanted to retain my existing services. Instead, he canceled my flex tv box and I didn't notice the line item difference as I wasn't necessarily looking for it given our conversation. I wasn't aware until I drove home to Virginia and couldn't connect to my TV. I contacted a chat agent first and got absolutely nowhere. I explained the whole situation and they replied by asking me to explain the situation. Oof. So I requested a call instead. The phone rep was lovely and spent 15 minutes working to restore my access. However, since the Jersey rep had turned off my flex box and it was an older model, she told me I'd need to visit a Comcast store to attain a newer box. That brought me to the Xfinity store in Short Pump last night. After a decent wait, the overworked, clearly exhausted rep helped me swap out my box. Just now, I tried to install it and guess what? Xfinity provided me with the dustiest, hairiest (yes, human hair) old Xumo box. That didn't include an HDMI cable as the box claimed it would. Sorry, but where's the quality control? Luckily I know someone who has an extra HDMI cable and can give it to me tomorrow, so Xfinity won't feel my immediate rage but seriously? So many screw ups, nothing easy for the customer. If I had to drive another 40 minutes (there and back) to get a freaking cable, I would've lost my mind. None of this should have happened. And their prices shouldn't be so dang high that we have to negotiate a lower rate every couple of years either. Not to mention, remember when companies would offer credits for issues like these? Ha. The good ole days. Of course I may need to get a new box regardless if they gave me a refurbished junker. If so, I'll be sure to update yall. TBD.

It has been since November 10th over 30 days and ticket number ECM0017694048 is not complete. I…read morehave exposed wires from the box that is attached to the outside of my house. This is a fire hazard. I have called every week over 10 times and get scripted information from the customer service representatives with no results. After the last call I was credited 1penny, yes 1 cent, .1 to my account. For what? I even went to the physical store and was told we only do sales, we can't help. Now when I check the ticket number on their website it states not available. When you need repair from Xfinity, they are the worse and just leave the customer hanging.

We stood around waiting an hour to be served, with no acknowledgment we were even there, only to…read morefind out they don't stock the iPhone with the amount of storage we need (pretty middle-of-the-road and not even the most storage available). It was supposedly ordered and was to be in within two or three days. It's been over a week, and the texts and messages left at the phone number the CSR, Mick, gave us apparently just goes into the ether, because he hasn't bothered to respond. At all. The last time we bought an iPhone at this location, the salesguy who sold it to us screwed up the transfer/download of the old phone's data so badly it took the geniuses at Apple two days to figure out what he did wrong and correct it all.

all you get is automated tellers and prompts bill keeps going up cant talk to a real person…read moreannoying as hell hard time paying bill over phone Jesus is this what America has turned into

Waited about 30 minutes with barely anyone in the store, while the employees sat and chatted, then…read moreafter I was "helped" whoever helped me needed up walking away and proceeded to ignore me for another 10 minutes plus. I ended up just leaving

Walked in the door and was greeted quickly by CJ at the door. He was very friendly. I had arranged…read moreto pick up new phones and drop off phones to be traded in online. He explained the online hasn't worked out the kinks & the trade in will be handled by a mail kit that I will receive soon but if I have problems to return to the store and kindly had Charles continue helping with the new phones. Charles was just as friendly. We handled the new phones and it was such a smooth transaction! These two men were great! Helpful, made sure my account info was up to date, offered other account assistance. I was just really appreciative.

Internet has been out for 3 days. No information, no updates, no indication of when it will be back…read moreup. a simple email would do, but no updates at all.

Updating my review as we have functional internet finally. I feel so relieved and quite satisfied.read more

Customer service is extremely important to me, and unfortunately, this visit was very…read moredisappointing. We came in looking for a new laptop, and while the associate did ask if we needed help, the interaction went downhill from there. The laptop we were interested in was a sale item, and instead of respectfully helping us compare options, the associate made belittling comments. He insisted he would never buy an older model, since he only purchases newer ones. When I asked why manufacturers continue to produce and sell older models if they were not reliable, his response was dismissive--essentially saying that only the bigger, more expensive ones are worth buying. We always do our research before making a purchase. Sometimes you need the most powerful product, and other times a more affordable option works--especially if it comes with a warranty or trade-in program. The truth is, older models are still widely used and even bought back by the companies themselves. What ultimately made us walk away was not the product, but the poor customer service: the rudeness, the unwillingness to listen, and the pressure to spend more money based solely on his personal opinion. In today's economy, customers deserve respect, honesty, and guidance--not condescension. This experience left a very poor impression, and I strongly suggest more training for employees on professionalism, listening skills, and understanding customer needs.

Store was not bad itself. The customer disservice division is horrible. I could not call the store…read moredirectly as all calls are routed to what appears to be an out of the country call center. There appears to be no way to reach a local store unless going in person. Price match became a fight each time even with a membership. It is because of the horrible customer service we will be shopping elsewhere. The no can do attitude I encountered with several customer service line level and management level employees shows me nobody cares. It is a shame it appears another company will soon lose more business in this economy.