We stood around waiting an hour to be served, with no acknowledgment we were even there, only to…read morefind out they don't stock the iPhone with the amount of storage we need (pretty middle-of-the-road and not even the most storage available). It was supposedly ordered and was to be in within two or three days. It's been over a week, and the texts and messages left at the phone number the CSR, Mick, gave us apparently just goes into the ether, because he hasn't bothered to respond. At all. The last time we bought an iPhone at this location, the salesguy who sold it to us screwed up the transfer/download of the old phone's data so badly it took the geniuses at Apple two days to figure out what he did wrong and correct it all.

all you get is automated tellers and prompts bill keeps going up cant talk to a real person…read moreannoying as hell hard time paying bill over phone Jesus is this what America has turned into

Service breaks up constantly, internet stalls often, the box itself has to reboot more often than…read morenot. The remotes rarely work and when they do you often have to push buttons more than a few times each. If you have an HD t.v. the box will automatically redirect you to those channels whether or not you want to. Ugh service is ok, They first quoted us a price then upon calling to set up a time and date for set up, retracted the original amount and hiked it up another 20 bucks a month. Once I'd mentioned that and we (my husband & I) had a go about for an hour over the phone and got ahold of managers and sales people etc. Etc. We ended up in retention the first call around so they offered us better pricing then tried to take it back later. After fighting for our original cost back, we did receive it. It took a long while and a lot of run around.

Xfinity has far too many outages to be a reliable cable and Internet company. I live in the Ashland…read morearea and we are down again today this time for 3 1/2 to 4 hours. We were already down this morning and these are only two instances where Xfinity has been out. There are still a lot of people working from home.

After 5 days without internet, without being able to do my work from home, I urge everyone in…read moreRichmond to seek services elsewhere. Do not choose Xfinity. They are a crooked company who will lie to your face, never offering a reason for why this happening. From Thu July 17 to Tuesday July 23 I have been without service. It came back yesterday for one day. And it is out again right now. Day 6 without internet. Xfinity you are deplorable business..I will be telling all my new tenants NOT TO SEEK YOUR SERVICE. IT IS ABYSMAL! SHAME SHAME SHAME ON YOU XFINITY. You are NOT EVEN AN ACCREDITED BUSINESS.

Genuinely, late stage capitalism has taken this country into the depths of corporate greed and we…read moreare actually a nation in decline. This place doesn't even have a phone number to talk too. All you can do is talk to AI who tells you to unplug and plug your modem in. I literally don't have internet, and there's zero things I can do unless I book an appointment to talk on the phone with someone. Mind you the store is open, they literally just don't have a phone number to trouble shoot. So yeah, unless you like living with no internet and only want to speak to useless AI, maybe find another internet provider. Ridiculous, zero clue what the "workers" actually do besides floor sales, because I'm sure they get plenty of foot traffic. Pathetic

I have been working with Ken and the team from Access Technology for over 20 years. They have…read moreprovided PC parts and support for my work. I have used their FTP, Internet, and networking services. I have found them reliable and able to deliver technology services to small businesses like mine as needed. If you have a small business in RVA or need Internet and TV access for your multi-unit dwelling, I recommend Access Technology 100%.

I have been a happy customer of Access Technology, ever since the mid-1990s, when they were still…read moreknown as Internet Creations. I had dial-up service for over a decade, because DSL was not available at my address. Access Tech was always a quick, local phone call away, and I always got a live technician. Only once were they not able to completely solve my half dozen problems in twice as many years. And then the tech completely diagnosed my situation, and his prescription, upgrade from Win 95 to Win 98, completely fixed everything. After I graduated from VCU, I needed my own high-speed internet service at home. Access Tech set me up with Clear, which was only down a few hours, during thunderstorms, maybe 3 times in 5 years. Then Clear was bought out by a big cell phone company, that kicked them off their network for more cell service. Now I have hosting for my web comic site through Access Tech, and they even created an updated, improved version of my site for me. Their service has been everything I've ever wanted.

Comcast is really, truly testing my patience. It all started at their Williamstown, NJ, store a…read morelittle over a week ago. I was visiting my mother in my home state, so we stopped by to transfer ownership of her account from me into her name. The rep was pleasant and took care of it right away, while also securing her a lower rate. Since I was there already, I asked if there were any discounts for my own account. Yes - he locked me into a lower rate as well. I was careful to say that I wanted to retain my existing services. Instead, he canceled my flex tv box and I didn't notice the line item difference as I wasn't necessarily looking for it given our conversation. I wasn't aware until I drove home to Virginia and couldn't connect to my TV. I contacted a chat agent first and got absolutely nowhere. I explained the whole situation and they replied by asking me to explain the situation. Oof. So I requested a call instead. The phone rep was lovely and spent 15 minutes working to restore my access. However, since the Jersey rep had turned off my flex box and it was an older model, she told me I'd need to visit a Comcast store to attain a newer box. That brought me to the Xfinity store in Short Pump last night. After a decent wait, the overworked, clearly exhausted rep helped me swap out my box. Just now, I tried to install it and guess what? Xfinity provided me with the dustiest, hairiest (yes, human hair) old Xumo box. That didn't include an HDMI cable as the box claimed it would. Sorry, but where's the quality control? Luckily I know someone who has an extra HDMI cable and can give it to me tomorrow, so Xfinity won't feel my immediate rage but seriously? So many screw ups, nothing easy for the customer. If I had to drive another 40 minutes (there and back) to get a freaking cable, I would've lost my mind. None of this should have happened. And their prices shouldn't be so dang high that we have to negotiate a lower rate every couple of years either. Not to mention, remember when companies would offer credits for issues like these? Ha. The good ole days. Of course I may need to get a new box regardless if they gave me a refurbished junker. If so, I'll be sure to update yall. TBD.

It has been since November 10th over 30 days and ticket number ECM0017694048 is not complete. I…read morehave exposed wires from the box that is attached to the outside of my house. This is a fire hazard. I have called every week over 10 times and get scripted information from the customer service representatives with no results. After the last call I was credited 1penny, yes 1 cent, .1 to my account. For what? I even went to the physical store and was told we only do sales, we can't help. Now when I check the ticket number on their website it states not available. When you need repair from Xfinity, they are the worse and just leave the customer hanging.

I had one of the most frustrating and inconsiderate customer service experiences of my life at this…read moreT-Mobile location, thanks to customer service representative Matthew Wrenn. I came into the store at 5:45 PM on Tuesday, January 13th, because my phone was intermittently disconnecting from Wi-Fi and briefly showing "SOS." My phone was fully functional before I arrived -- I could make calls, text, and use data both on and off Wi-Fi. Matthew told me he would "try" to fix the issue but that Apple might be needed if he couldn't. Without clearly explaining the risks, he deleted my eSIM, and then was unable to reconnect it. He called customer support, and after nearly three hours, just before the store closed at 8 PM, I was told they had done "all they could." At that point, I was informed that: * My phone was now completely unusable * I could either wait until Thursday to get a replacement OR * Upgrade and buy a new phone immediately At no point was I told that "your phone will not work at all" was even a possible outcome of this visit. I explained that I was far from home, had no GPS, and now had no way to get back safely. I had to call my grandmother to come pick me up. What happened next was unacceptable... Because the store was closing, Matthew treated me as if I were an inconvenience. He told me that unless I wanted to buy a new phone, I would need to wait in my car, and if I needed anything I could "bang on the door." After spending three hours in the store only to leave with a phone in worse condition than when I arrived, I was essentially kicked out so he could leave on time. This was dismissive, unsafe, and wildly unprofessional. My family and I have been loyal T-Mobile customers since 2000, and this experience alone has seriously damaged my trust in the company. Turning a minor network issue into a completely unusable phone -- then abandoning a customer without concern -- is not customer service. It's negligence.

We went to the store to get a new phone Darell helped us…read moreand she was great Very helpful and took care of us Helped us to install program we needed for work Thank you DaRell

After paying a $50 "Ready. Go!" fee to switch from an old phone to a new one where the new phone…read morewould not receive texts or calls, the manager says that's acceptable for them. I had to go to another store to fix and call an 800# who gladly credited me vs the manager who refused to. His solution was to wipe my new phone before any credit.

TERRIBLE CUSTOMER SERVICE at the "Verizon Store" located at 12250 West Broad, Richmond, VA. Had…read morescheduled an 1100 appointment to purchase a newer iPhone. Arrived at 1045 and checked in. At 1115 I asked a store staff member why the delay and was told I was in the que behind walk-ins. A new walk in approached a staff member and was immediately assisted. I approached a MANAGER who was standing with the new walk-in and the staff member and was told to continue waiting. I told her to cancel my appointment and left. The Verizon Store at 8550 Patterson Avenue has OUTSTANDING (5 STAR) CUSTOMER SERVICE and SUPPORT!! Great Team and Manager.