Nazar was very responsive and scheduling was easy. His price was a little higher than I expected…read morebut since no one else even responded I engaged him. Nazar showed up as scheduled, did a professional job, and reduced his price to reflect what the job was, not what he expected it to be. I would hire him again.

Not only did Nazar work hand in hand with us to fulfill all of our needs for door installation,…read morefinishing of said door, and adding the handle and applicable changes to the inner wall, but also during the original installation process there was an issue from the manufacturer with the door that was purchased and Nazar replaced the door at no cost to us. The negotiated price was reasonable and agreed upon by both parties prior to installation and scheduling. Very happy with the original service. Additionally, the door had a small issue, likely due to the humidity or workmanship of our home, Nazar came out very soon after reporting the issue to examine and provide both advice and offered continued services should any other issues occur.

That's a 5++ rating…read more Easy to procure an appointment, appointment arrived on time, in fact a few minutes earlier. Great first impression!! Consumer more than friendly pricing. Great care and completion of our roof's storm damages. looked like nothing had ever been done, blended right in. Very friendly young man who completed this. Perhaps you have tried the rest, please next time phone for the "best"! Jerry W.

I called to have my skylights replaced and my roof inspected. They came out and provided me…read moreoptions from repairs to full roof replacement based on my issues. Nathan clearly broke out the numbers and provided an honest and fair assessment of what each option would offer. The work was completed in two days by a very seasoned and professional crew and its never looked better. We will absolutely call them again when we go to replace our front windows next (yes, they do windows too)

They are top of line service. They came with 2 groups of installers to clean and recaulk my…read morewindows. It took them all of 2 hours. They cleaned up and left no mess. Extremely professional and courteous.

Excellent products and professional services from start to finish by Window Depot's Sr Project…read moreConsultant Phil and Installation Leads: Johnny, John Brown, Jared and their teams!!! Highly recommend Window Depot, Richmond, VA who replaced our front doors (solid/storm), side panels and windows. Our first encounter was with Phil who did not pressure us however, his story of Window Depot being owned and operated by Frank & Laura Amory let us know that they are not the typical window replacement company. All employees are invested in the company from sales to installation and their motto, "We Create Happy Customers" are exactly what they have done for us. Phil's professionalism, trustworthiness and knowledge of services and products helped with our decision to purchase the Previa products (well-made and priced). One of our greatest concerns was having to work with subcontractors for the installation however, Phil assured us that all work would be done by employees of Window Depot. We are extremely pleased with the proficiency, expertise, and workmanship of the Installation Teams. They showed up on time and each person was very polite, respectful of our property, laid drop cloths, worked together as a well-oiled machine and cleaned up after each day's work. THANK YOU FOR DOING AN EXCEPTIONAL JOB!!!

i purchased patio doors from Pella in 2017. In 2021 my door would not close properly. The door was…read morecoming apart at the bottom. The person who came out to look at it said all three doors (2 fixed, 1 operational) had to be replaced. The doors were covered under warranty so I only had to pay for installation (approximately $800) The said it would take about 6 weeks for the new doors to come in. Fast forward 5 months and the doors are finally in. The day before they were to be installed, Pella called and said someone quit and they wouldn't be able to install for 2 more months before they could install them. I told them that was not acceptable because I was putting the house on the market. The service manager was rude and started yelling. I kept calling until I got someone in a different department who got me an installation date two weeks later. When the installers came, they only had the one operational door. I told them what the other person said and they said he was wrong. They took everything apart, door, trim etc and got the frame lined up. They went to get the new door from the truck and it's the wrong door. I told them that I could not wait for a new door because I was selling. They did fix the shutting issue. I called numerous times from October until February about a refund. I was either told they would speak to management and get back to me or if I left a voicemail I would not get a call back. Finally in February I called corporate because I was having no luck with this branch. They said they would have a manager call me. We'll of course, no call so I called the 800 # and they said my account showed a refund was in process. the person wanted to speak to her manager and call me back. When I got a call back they said we have your installation scheduled for April 24. I told them that can't happen because I don't own the house anymore. I just want a refund, the service manager (the same one that was so rude before) told me I would not be getting a refund. She said they have had the door and they were calling me but I never responded. I told them this was not true. She said oh we had the wrong number in the system. I said that's funny because you called me the day before my original installation to cancel. i have asked to speak to this person's manager but they will not return my phone calls. UPDATE: After posting this review and filling a complaint with the Better Business Bureau, I received my refund. I spoke with the General Manager who was very nice. Unfortunately, his employee (or previous employee) never passed along my request to speak with him. After listening to my whole story he refunded my money within a week. I can now honestly say I would recommend this company.

Contracted 2 doors May 5 - one slider ($8k) and one entrance door (3K) at garage for $11,000 and…read morechange. Decided to go with Pella instead of some cheaper replacement doors at some big box store, assuming I would receive superior quality product and installation. (I also got a quote from builder, that I decided against, after estimate request turned into a high-pressure sales pitch. I also contemplated getting a quote for a much less expensive door from a big box store, and install it myself, for the garage entrance door since it is almost never used but decided I did not want another "crappy" contractor-grade door. And, I did not feel like installing another door in my lifetime!) June 11 Slider came with incorrect latch/lock receiver so cannot latch or lock the door at jamb. Plastic trim is loose and won't stay in place. I was told replacement and correct parts ordered same day and should arrive in 2 weeks or so and be installed in return trip. OK, can live with that: see update below). Entrance door was installed June 11with large scratch that was "touched up" during installation but I was not told about scratch or "repair" during the installation and given the opportunity to refuse the product. For 3K I should have been told about this and not discover it after the installation. For 3K the product should be flawless and not have a compromised finish. I called salesman and messaged him pictures and he agreed door needs to be replaced. He advised that he will forward pix to others at Pella and they will contact me. I have since called him and he advised that it's being "reviewed". I still have no word a week later. I expected much better from Pella. Update: Just been told no parts were ordered for the slider after all and no action has been taken on the garage entrance door. Very dissapointed. Will update again. Update. Received confirmation that parts ordered, replacement door ordered and tentative reinstall date scheduled. Internal communication at Pella is poor and the source of the problems. Product quality remains impressive. UPDATE July 11: Garage entrance door replaced with new. But also scratched in shipping. But better than original. Installer and I decided to accept and he suggested I ask for discount. Installer pointed out original installation missing screws at hinges. Replacement latch and strike for slider door does not fit door, again. New plastic trim as before; pops out. So, no progress. I am supposed to receive call for arranging yet another meeting "in a week or so" on site with Pella manager and installation coordinator to remedy. Per telcon today if the have to replace slider I will be requesting 100% refund for slider and will replace with another manufacturer. Update Aug 10: Well, took another month and 4 more visits from various folks trying to identify what part was needed, but they finally managed to install the correct part, so the slider now latches and locks. Been back and forth about setting up the final payment; the Pella folks seem to still not communicate internally to one another, so I have to pass info along from each person that calls or texts me asking me for the same info and/or ask them if they want me to fill out the same form repeatedly. Other than the frustrating and even comical interactions with Pella staff, the doors are both installed, functioning and are a huge improvement to what they replaced. Pellay offered a 3% credit for all the "inconvenience". I asked for 5% and they immediately agreed. So I'm happy about that too. I'm adding a star. Adding some pics, too.

Removed old, bent door. Installed new door which turned out to have marvelous WiFi control! Such a…read morehelp. I can see if the door is open or closed from my iPhone. Amazing.

My garage door stopped working in early July 2024. I was already an existing A1 Door customer, so…read morethey were my first choice. I booked an appointment online and awaited my service date. My technician arrived right on time and his name was Ethan Chenault. Ethan was first class all the way. He performed a 29-point inspection of my entire garage door system and shared with me in great detail all the components and their function. Ethan then worked up a quote and I agreed on the spot to have the work performed that same day. I ended up getting an all-new motor, brackets, springs, keypads, rollers, etc. When I tell you I could not be happier it's the God's honest truth. In a post COVID world having a TRUE PROFESSIONAL in 2024 is like a breath of fresh air. A1 Door charges a high premium and in my opinion it's worth every penny. The icing on the cake was when my wife came home and was more fascinated by the new door than I was. She found it remarkable that the same door and rail system could magically become so QUIET. We both kept saying to one another "Can you believe this is the same door?" My old LiftMaster was from 1999 and had a great life. My new garage door is the quintessential leap into the 21st century. My new LiftMaster has a camera, an app for my phone, and external keypad entry. I get notifications when the door is open and closed and I can view activity in the garage in real time. Lastly, I have great peace of mind knowing the parts and labor have a full warranty. A1 Door Company is appropriately named. My experience was A1 all the way.

Great job repairing thr facia and soffit! Thr crew was professional and efficient. It was an…read moreattentive process from start to finjsh. I would recommend them again.

The salesman explained everthing in detail. They were so efficient and completed the roof one day…read moreafter I signed the contract. I want to give Steve a big shout out for updating my contract at the last minute. He was very polite and went out of his way to ensure everything was changed. The roofing crew did a wonderful job.

There are some people and companies that you just feel good about dealing with. George Yesbeck and…read morehis crews are great to work with, the craftsmanship is top notch, anything they need to fix they fix right away. Also, each day they finished the days work, they picked up the trash and materials. We hired them just over 6 months ago and when they finally got the materials in for our project they were here within a day of the materials being delivered. When the work was about to begin, I asked George if the crew would be able to install two windows I bought in part of our attic that was unfinished but open studs so an easy install and he said not a problem and did not charge for it even though it wasn't in the agreed scope of work. And despite this, George is a wonderful man, and I would hire him and his company again without any concerns or hesitation. We couldn't be more satisfied with them.

I had an amazing experience with Lucky Lock & Key! Long story short, I discovered while on a…read morecross-country flight that a repairman accidentally locked both locks (not just my electronic lock), and the only key to the bottom lock was inside my condo. I contacted them on Yelp, explained the situation, and they were able to meet my mother (after verifying I was the legitimate owner) within an hour. Not only did they unlock the door but they immediately made copies of that bottom lock key The full service was less than $100 and they were extremely responsive and worked with me to get what they needed while I was literally on a plane hundreds of miles away. Couldn't recommend more!

They were quick to respond for assistance and find a locksmith to send out within 30mins. Even…read morethough I ended up not needing it they were very understanding and nice about it. I know who to go to if I ever need services.

On the surface Andersen manufacturers a better than average product, however, the prices they…read morecharge are outrageous and the "quality" they claim is is unsurpassed. Not so. This company are nothing more than what is termed high binders in the home improvement business. Basically thieves with a license to steal. Buyers shop the products that are on the market and I'm certain you can do better than Andersen

Our house was built in 1939. We had 6 windows replaced for $9000. They were tiny, poorly installed…read moreand downright disappointing. The installers didn't speak English, damaged our yard with their truck and left pieces of wood and plastic in our yard. They left white marks on my freshly installed wood floors I did myself. It was caulk they stepped in and tracked through the house. It was gunked on steps in basement and walls. I called and sent pictures of their destruction but Richmond Windows didn't care and no one returned our calls. I tell everyone who stops by our store about them and show them pictures. Waste of time and money. Avoid if you don't want to fix yourself. Our warranty has been broken as they refused to repair the caulk that has started to come away from windows. Not happy. They're a company to avoid.