The customer service people all have attitudes guys rude as hell you're asking simple questions…read more He's like yeah whatever yeah whatever whatever roll his eyes at people at least three times that I could see. Tried to sell you insurance for devices, which is a scam even after I had asked him not to talk about it.

The set up for these stores I'd ridiculous. I had a past due amount from an account I haven't had…read morein years. I went to this location to pat it in person. I was told to wait in the cue. They need a designated cashier for stuff like this not just a bunch of sales people. I left. If they want to make it hard for me to give them money I just won't.

I have been working with Ken and the team from Access Technology for over 20 years. They have…read moreprovided PC parts and support for my work. I have used their FTP, Internet, and networking services. I have found them reliable and able to deliver technology services to small businesses like mine as needed. If you have a small business in RVA or need Internet and TV access for your multi-unit dwelling, I recommend Access Technology 100%.

I have been a happy customer of Access Technology, ever since the mid-1990s, when they were still…read moreknown as Internet Creations. I had dial-up service for over a decade, because DSL was not available at my address. Access Tech was always a quick, local phone call away, and I always got a live technician. Only once were they not able to completely solve my half dozen problems in twice as many years. And then the tech completely diagnosed my situation, and his prescription, upgrade from Win 95 to Win 98, completely fixed everything. After I graduated from VCU, I needed my own high-speed internet service at home. Access Tech set me up with Clear, which was only down a few hours, during thunderstorms, maybe 3 times in 5 years. Then Clear was bought out by a big cell phone company, that kicked them off their network for more cell service. Now I have hosting for my web comic site through Access Tech, and they even created an updated, improved version of my site for me. Their service has been everything I've ever wanted.

How does this company stay in business? Two and a half years ago an ice storm brought down one of…read moreits lines across the back yard of a friend of mine. It broke his fence and is a hazard only 3 feet off the ground. Numerous work orders have been placed and each time they come and look, and say they need a bigger truck. They never return. Today they say nothing is being done because no one is out of service. Is Comcast so poor they can't even maintain their own equipment? They are plain irresponsible.

Horrible customer service. I called 8009346489 customer service number. The rep admitted that I had…read morebeen given false information about my plan/bill and spoke with his supervisor in an attempt to resolve this. His supervisor admitted that I had been given false information and would not make any exceptions or work with me on the plan/billing. I cancelled my account. I have never had a business admit that they gave me false information and then refuse to attempt to work with me to find a solution. They refused to make any exceptions or compromises after admitting they gave me false information about the plan/billing. They would rather lose a long time customer than try to come to some resolution, even after admitting they gave me false information. Horrible, horrible customer service.

Horrible internet. The call center gives inaccurate help, each one. Have not had internet for over…read more24 hours. I will cancel and go w/ Xfinity. I've had this service for a year but, there is no excuse for all this hassle and misinformation w/ no results!!

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

I had one of the most frustrating and inconsiderate customer service experiences of my life at this…read moreT-Mobile location, thanks to customer service representative Matthew Wrenn. I came into the store at 5:45 PM on Tuesday, January 13th, because my phone was intermittently disconnecting from Wi-Fi and briefly showing "SOS." My phone was fully functional before I arrived -- I could make calls, text, and use data both on and off Wi-Fi. Matthew told me he would "try" to fix the issue but that Apple might be needed if he couldn't. Without clearly explaining the risks, he deleted my eSIM, and then was unable to reconnect it. He called customer support, and after nearly three hours, just before the store closed at 8 PM, I was told they had done "all they could." At that point, I was informed that: * My phone was now completely unusable * I could either wait until Thursday to get a replacement OR * Upgrade and buy a new phone immediately At no point was I told that "your phone will not work at all" was even a possible outcome of this visit. I explained that I was far from home, had no GPS, and now had no way to get back safely. I had to call my grandmother to come pick me up. What happened next was unacceptable... Because the store was closing, Matthew treated me as if I were an inconvenience. He told me that unless I wanted to buy a new phone, I would need to wait in my car, and if I needed anything I could "bang on the door." After spending three hours in the store only to leave with a phone in worse condition than when I arrived, I was essentially kicked out so he could leave on time. This was dismissive, unsafe, and wildly unprofessional. My family and I have been loyal T-Mobile customers since 2000, and this experience alone has seriously damaged my trust in the company. Turning a minor network issue into a completely unusable phone -- then abandoning a customer without concern -- is not customer service. It's negligence.

David was very patient and helpful. I came in today to add a…read moreline to my plan and was immediately assisted by David. He was very patient due to the fact the store was out of stock on the phone we wanted. He did not hesitate to order the phone and have it shipped to us. I am very pleased to have been assisted by him because my cousin can be very picky but he handled the situation very quickly and got us out of there with no complaints. Parking is good. Interior is very clean. Customer Service was 10/10