I went in today to upgrade my phone. Kendall helped me out and made the process so seamless. It can…read morebe busy in there at times but they make it known that they will help you out as soon as they can. I was in and out in 30 minutes, I definitely recommend this T-Mobile store.

The customer service people all have attitudes guys rude as hell you're asking simple questions…read more He's like yeah whatever yeah whatever whatever roll his eyes at people at least three times that I could see. Tried to sell you insurance for devices, which is a scam even after I had asked him not to talk about it.

I have been working with Ken and the team from Access Technology for over 20 years. They have…read moreprovided PC parts and support for my work. I have used their FTP, Internet, and networking services. I have found them reliable and able to deliver technology services to small businesses like mine as needed. If you have a small business in RVA or need Internet and TV access for your multi-unit dwelling, I recommend Access Technology 100%.

I have been a happy customer of Access Technology, ever since the mid-1990s, when they were still…read moreknown as Internet Creations. I had dial-up service for over a decade, because DSL was not available at my address. Access Tech was always a quick, local phone call away, and I always got a live technician. Only once were they not able to completely solve my half dozen problems in twice as many years. And then the tech completely diagnosed my situation, and his prescription, upgrade from Win 95 to Win 98, completely fixed everything. After I graduated from VCU, I needed my own high-speed internet service at home. Access Tech set me up with Clear, which was only down a few hours, during thunderstorms, maybe 3 times in 5 years. Then Clear was bought out by a big cell phone company, that kicked them off their network for more cell service. Now I have hosting for my web comic site through Access Tech, and they even created an updated, improved version of my site for me. Their service has been everything I've ever wanted.

We stood around waiting an hour to be served, with no acknowledgment we were even there, only to…read morefind out they don't stock the iPhone with the amount of storage we need (pretty middle-of-the-road and not even the most storage available). It was supposedly ordered and was to be in within two or three days. It's been over a week, and the texts and messages left at the phone number the CSR, Mick, gave us apparently just goes into the ether, because he hasn't bothered to respond. At all. The last time we bought an iPhone at this location, the salesguy who sold it to us screwed up the transfer/download of the old phone's data so badly it took the geniuses at Apple two days to figure out what he did wrong and correct it all.

all you get is automated tellers and prompts bill keeps going up cant talk to a real person…read moreannoying as hell hard time paying bill over phone Jesus is this what America has turned into

I had one of the most frustrating and inconsiderate customer service experiences of my life at this…read moreT-Mobile location, thanks to customer service representative Matthew Wrenn. I came into the store at 5:45 PM on Tuesday, January 13th, because my phone was intermittently disconnecting from Wi-Fi and briefly showing "SOS." My phone was fully functional before I arrived -- I could make calls, text, and use data both on and off Wi-Fi. Matthew told me he would "try" to fix the issue but that Apple might be needed if he couldn't. Without clearly explaining the risks, he deleted my eSIM, and then was unable to reconnect it. He called customer support, and after nearly three hours, just before the store closed at 8 PM, I was told they had done "all they could." At that point, I was informed that: * My phone was now completely unusable * I could either wait until Thursday to get a replacement OR * Upgrade and buy a new phone immediately At no point was I told that "your phone will not work at all" was even a possible outcome of this visit. I explained that I was far from home, had no GPS, and now had no way to get back safely. I had to call my grandmother to come pick me up. What happened next was unacceptable... Because the store was closing, Matthew treated me as if I were an inconvenience. He told me that unless I wanted to buy a new phone, I would need to wait in my car, and if I needed anything I could "bang on the door." After spending three hours in the store only to leave with a phone in worse condition than when I arrived, I was essentially kicked out so he could leave on time. This was dismissive, unsafe, and wildly unprofessional. My family and I have been loyal T-Mobile customers since 2000, and this experience alone has seriously damaged my trust in the company. Turning a minor network issue into a completely unusable phone -- then abandoning a customer without concern -- is not customer service. It's negligence.

We went to the store to get a new phone Darell helped us…read moreand she was great Very helpful and took care of us Helped us to install program we needed for work Thank you DaRell