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    T-Mobile Experience Store

    1.8 (5 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    Verizon Authorized Retailer - Wireless Zone

    Verizon Authorized Retailer - Wireless Zone

    2.9
    (18 reviews)
    0.1 mi

    Super scammy location, avoid at all costs. Went in to potentially have a SIM card replaced…read more Associate started in trying to sell us a new program and/or new phone. A deluge of unnecessary confusion to make a very long story short. Followed by another confusing deluge of emails so we're still not sure what was done, if anything to our program. Went to a bigger Verizon location for help which was given, but definitely considering changing carriers as they all try to upsell you to some degree and were still not sure if our program was effed with or not but you can BEST BELIEVE we are going to get to the bottom of the situation! I liken the experience to visiting a used car lot with the associated flim flam techniques. AVOID!!

    I am absolutely appalled by the experience my friend had at this Verizon location on Friday,…read moreFebruary 26. The level of unprofessionalism, cruelty, and outright meanness displayed by one of your employees was beyond unacceptable. My friend, a paying Verizon customer, was simply following standard procedure by handing over her ID when asked. Instead of processing the request professionally, the employee looked at her ID, then at her, and said, "You look different." My friend, caught off guard, responded, "Okay." Then, in an absolutely disgusting and inappropriate moment, the employee said, "You used to be prettier." And to top it off? They shrugged and added, "Sorry. It's true." Are you kidding me? What kind of business allows their employees to insult customers to their faces? This isn't just unprofessional--it's mean-spirited, demeaning, and completely unacceptable in any customer service setting. This employee should not be working in a role that requires any level of professionalism or human decency, because clearly, they lack both. I sincerely hope Verizon takes immediate action to address this. If this is how your staff feels they can treat customers, then you can be sure I will never recommend Verizon to anyone and will make sure others know exactly what kind of treatment they might receive. Do better.

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    Verizon Authorized Retailer - Wireless Zone
    Verizon Authorized Retailer - Wireless Zone
    Verizon Authorized Retailer - Wireless Zone

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.6
    (17 reviews)
    6.2 mi
    Locally owned & operated
    Certified professionals

    My wife had a cracked screen on her iphone. We stopped in to get a price. It was a reasonable…read moreprice and they could do it that day. We left the phone and got a text a few hours a later to come and pick it up. Very easy and quick. I would recommend them for repairs!!

    Unfortunately, I did wait a while to make this review but I took in my laptop to get a damaged…read morescreen repaired late 2025. Originally they told 3-5 days, perfect. I'm a college student I need my computer, then I called and they said a few more days....okay great. Fast forward 2 WEEKS later I go in, finally get my computer and then lo and behold it's an extra 15$ than I was told? I had already paid 365$ so an extra 2$ is a lot more. Whatever I get it. I pay, I go home i try to use it. It does work, but something's off...weird in-fact, the first layer of my computer screen's plastic cover, the only layer they had to fix, nothing else, was barely attached. I mean my screen basically caught a waft of the rest of the computer. Fine. I call them back ask their warranty policy, they say: "we can look at it but if it's something we deem you did then we will charge you again." Uh? No! It's your job to fix it not mine. After reading the reviews of similar things happening with the exact same two men I decided to not bring it back and waste my time or money. Definitely not stopping here again.

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    T-Mobile Experience Store - mobilephones - Updated June 2026

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