Never enough staff. I walked in today to get a phone knowing exactly what I want and was told that it would be an hour wait. I tried numerous times to order online and kept getting error message. Time for a new provider. read more

I am so appreciate Mackenzie.she is so sweet young girl with excellent customer service attitude.so helpful with respective behavior Thanks

Great customer service! Lauriann helped me out with an upgrade to my phone. She was very thorough and help to me with an installation of an accessory in my car. They were very busy when I walked in, but was still able to accommodate me with my time restraints. read more

Horrible experience at this store! The representative said that I qualified for an iPhone 7 and get the second iPhone 7 for free once I left the store every month I was getting charge for both iPhones now it's been two years later I paid off both iPhones. I've been fighting this left and right with AT&T will not help me! AT&T finally came back when I threaten to leave and said that they will give me $250 credit towards it even though the phone was $800. I still haven't been able to receive the $250 credit At&t said they would give me! been 4 months now since they said that and they still haven't given me that credit! it's been a horrible experience, I would never go there or buy a product from AT&T again if I want iPhone I go to the Apple Store read more

Worst ATT store around. The manager in particular is so rude and has no ability to offer customer service. Do not sign up at this store unless you want to get screwed over with a lousy contract. They are only out for the money and have no customer service and this is lead by the manager of the store. read more

Thank you Jeff for your wonderful customer service. He explained everything in detail to us, calculated what our payment would look like and made the process of switching services from Verizon easy and quick. read more

AT&T Store - Mobile Phones Near Me - Gilbert, Arizona

This store completely rocks!!! I screwed up and tried to do an order over the phone with AT&T's supposed "customer service" reps...after 4 hours of phone nightmare (4 separate 1 hour calls) 2 orders that AT&T screwed up (not the store), an overcharge on my credit card and having to be put on hold and listen to at&t ads in a language I didn't understand, I came to the place I should've gone in the first place! Julian was an absolute rockstar!!! He helped to find ways to lower our bill, helped to set up my new phone and didn't try to oversell us anything we didn't need. He DID listen to what we do with our phones and tablets, looked up our usage and even offered a great way to mess with our 17 year old son with restricting his data( ) We left the store with our faith restored in at&t because of Julian and also a shout out to the "giant teddy bear" (you know who you are). I will NEVER, EVER do anything with at&t over the phone or online again. I WILL continue to direct all my business to the San Tan Village AT&T store! read more

What a joke!! I went in to this store three times to purchase a projector and the first time they were too busy, the second time they said the devices were overheating and they couldn't sell any, the third time, after saying they could sell it over the phone, I went to purchase it outright and they said they could not sell it without any kind of service and even if I ordered it online and It was to be picked up at their store they would cancel it! REALLY??? read more

Went into the store to get DirecTV earlier this year. The guy that helped me was kind and got it done. We scheduled the install date and I took a day off work to be there during the 4 hour window. The store called me the day before to remind me of the install. The installer never showed up for the install. The store apologized and got it worked out to install the next day which meant I had to take another day off. Their corporate office credited me $100 on my bill. Installer didn't show up the second day. At this point I called an cancelled the order. Fast forward about 2 months I went into the store to get a phone for my son. They instantly started asking me about DirecTV and I told them my experience. The salesman stopped asking me and went into the back to get the phone I wanted. After about ten minutes, he came out with his manager Johnny and he started asking me about my experience and apologized for the hassle it was. He offered to give me the phone I selected for free by way of credits to my account that equaled the price of the phone if I was to do DirecTV with them, it was his way of making up for their screw up earlier in the year. After going through the proposal they offered, I elected to do the DirecTV as well. The credits that were promised was a $100 credit to the DirecTV acct and $200 to the cell phone acct. The DirecTV got installed without issue but nothing else has gone how I was promised. I started calling 2 months ago and have called multiple times to the store to speak with Johnny and get them to work on it, I finally got him. He said he would have to look into it and call me back. After not hearing from him and leaving at least half a dozen messages for him to call, I went back into the store where Ryan (the other manager helped me). I took in the written proposal that I was given to show them proof of what I was requesting. He was able to get the DirecTV bill credit issued and he told me that he would personally take care of the other one after speaking to Johnny. He said it would take 10 business days at the most to get it done. It has been 20 days since I was in the store last so I tried calling the store today to get answers and nobody answered the phone every time I called, I called 3 times over the course of 5 hours. I stopped into the store just now and Ryan was there and he helped me. He was able to pull up the info from the last time I was in 3 weeks ago and he said he will work on it. I didn't have time to stay and make sure it gets done so I am not very optimistic. It has been 3 months since I got DirecTV installed and I am still waiting for them to deliver on the deal they promised. It is only due to my efforts to hold them to it that I have gotten anything from them. I would highly discourage anyone from doing business in this store, it seems that other reviewers have had the same issues with getting what they deserve. The management team in this location is highly deceptive and passive when it comes to delivering on what they promise. Johnny as a manager has been a total joke, that guy has avoided taking responsibility for his "deal" since I left the store after agreeing to it. He has avoided calls and returning messages over and over. It turns out he goes to lunch every time I am calling, no matter what time of day it is. Just take the extra time to go to a different store farther away if you need something, ultimately it will save you time and energy and you might find someone with some integrity. read more

After filing multiple agency complaints, Lisa Lister from AT&T Office of the President refuses to resolve or acknowledge my complaints. She has given generic responses and does not value me as a customer. Ms. lister has been rude and condescending to me on multiple occasions. She also refuses to let me speak with another person in her department or her manager. It's truly indicative of AT&T's poor customer service to have this type of representative handling complaints. read more

I visited the store in search of a new phone. I was greeted by Julian. Julian was fantastic. He walked me through phone plan options and types of phones I would qualify for. After selecting a plan and phone he went above and beyond and setup my phone ensuring it was ready to go like my older phone setup and pointed out all the new functions of my newer phone. I will definitely recommend this AT&T store. read more

Horrible service by the customer representatives at the store , they are not ready to help you with your questions and won't help you if you are unable to login to your account . Cody was the rep that was really rude to us and did not help with any of our questions . Go to a different location read more

I was at the San Tan Village store today for about 4.5 hours, but Kristin took care of all my concerns, walked me through the technology that I didn't know how do, found ways to save me money and increase my services! She's a rock star with tons of patience!! read more

I had Kelli as my rep and she was very helpful as the CrossRoads store really messed up and would not issue me a new phone within my 14 day trial. The staff in the San Tan store was great from Andrea who greeted me to Marcus one of the managers who honored a tablet deal for me to Alex who helped on my account and stayed past closing! This is customer service! I know it may not always be like that but so far they have answered all my questioned and helped me out. I will be going back to this location! Good job...Kristi,Marcus,Kelli,Alex and Bing! read more

Absolutely the worst AT&T store around. Stevie was totally incompetent in transferring my 5c to a 6 plus phone and managed to loose all of my 3 years of texts, voice messages and photos. Very sloppy as I was sent away with no assistance in transferring my data to the new phone. Spent hours trying to restore my apps and data. Manager was basically useless and told me to go to the Apple Store and attempt to get my data from the I-cloud, if it still exists. Stay far away from this lousy store with lousy personnel. read more

Beware,beware,beware,At&T sales staff are dishonest ,there promotions they offer are switch and bait.stay with Verizon if your smart.

Some of the poorest customer service practices I've seen in some time. NO ONE greets or acknowledges your presence upon entering, and even while walking around the store in hopes of being noticed, the associates seem more interested in trying to up-sell products to their current customer than a simple, "Hi, welcome to AT&T, we'll be right with you." Not a difficult task...! read more

Really shitty experience at AT&T today. The only person working with a good attitude was Johnathan. Dylan and Angelo who were chatting when I walked in made me feel like a nuisance for asking them to acknowledge me after standing next to them for approximately 15 seconds, they were not with customers. I guess I'm just used to Verizon, they are always really friendly and courteous upon entry, shoot they even hold the door open for you. It took another rep one in a t-shirt and no name tag that was with a customer to ask them to check me in and Dylan made me feel very unwelcome during that process, not even apologetic or friendly at that time, I almost walked out. Johnathan was the only reason I stayed, he took the time to come over after a few minutes, stepping away from his customer to greet me and to offer me water as I think he noticed how I was made to feel. When it was my turn I learned that Johnathan was the manager and he was very helpful ultimately apologizing for my experience and aiding me to the best of his ability. You should note that if you're a business customer don't even bother going in on the weekend they can't help you with your account unless it's Mon-Friday. Step it up AT&T! T-Mobile and Verizon have in my opinion -- I still have phone services with both. read more

Highly DO NOT RECOMMEND this store. Me and husband switched to AT&T from Verizon and we're told by "Stevie" that for 10g, Iphone7 and 7+, and a free IPad would be $110 a month. After 6 months of bills of $160 and constantly arguing and going back and fourth with costumer service and going into the store, we were told today that this information was never told to us and we were wrong. We are also being charged $10 a month for our "free" IPad" which was never said to us either. We were told we'd be stuck with the bill and there was nothing they could do because "they never gave us this information". If we would have never been told our bill would have been 110, we would not have chose to go with ATT. The staff are clearly educated to lie and scam costumers. Talking to a manager did nothing. She was extremely unhelpful and did nothing to try and help settle the issue(s). Stay with Verizon. read more

Hello, I just got off of an hour and a half phone call with their contact center who had the WORST customer service I have ever experienced. Their highest level of management just spoke over me and refused to pass me to their manager. I am not trying to take advantage of anyone. Their customer service rep told me last month that we were current with our bill after shutting off one of our lines. When we went to pay the bill for the other line this month, it was double the normal payment. The first level CSR had a great attitude and wanted to help me. Her boss and her bosses boss is where the disconnect happened. I've never experienced anything like this before. All I want is for them to make their mistake right! read more

BEWARE!!!! The manager Robert is the biggest loser out there!!! He brags about how much money he makes to his customers! Amazing how AT&T would have a guy like this run a store! My dad is a general store manager of a Nissan store and Robert continually bragged about how much more money he makes then my dad! Then get this! He kicked out an 80 year old lady because she was upset about her phone bill going up $30 .. RIDICULOUS!!!! Lied to us about the payoff on the phone saying it was $210 when it was only $174 .. My dad said we could go to a different store if he was going to talk to us like that, and he said "yeah maybe you should because WE ARE ALL OUT OF PHONES"!!! And told us to leave and go to gilbert and German (btw have the best friendly service there).. Highly recommended not going to this store, if you do be prepared to be screwed over. read more

Wow! Terrible service from this place. Can't believe I still went after seeing all of the previous reviews. I told the manager Robert that I have an "unlocked" iPhone 5s that I would like to switch over to ATT. I confirm with the 800 number with ATT before going into the store that I will be able to port over. I told Robert that ATT on the phone said we can setup new service with an unlocked 5s phone. He immediately said in a sarcastic voice "that's great, however you are wrong". I asked him sincerely not to speak to me in a childish tone and to be professional. Very upsetting to say the least bc I called ATT again to confirm. Finally I said just try and see what happens. They seems pretty ticked off bc they felt like they were right. Turns out ATT 800 was right and so was I. Everything worked and believe me I let them know. read more

I have been to this store twice now. It isn't the closest to me, but I come here for the service. In particular, Kelli. I had a bit of a rocky start with AT&T, received a lot of misinformation and found myself with a substantially lower phone bill than Sprint, but with an iPhone 5S that couldn't be transferred. I ended up switching to an iPhone 3GS until I'm eligible for an upgrade in 6 months. The reason I stuck it out is because of the service. Every encounter I have had with AT&T has been positive. Kelli in particular impressed me when I walked into the store for the second time yesterday and she remembered who I was. I showed her my 3GS and we joked about it being a 2009 phone in a 2014 world, and she helped me swap it out to a Nokia Lumia 520. Something temporary until I can upgrade to iPhone 6. I really felt like I was being helped by a friend, and working in customer service and sales, that is the ultimate goal. To establish rapport that will build long lasting relationships. Even though Kelli will officially be my go-to person at this store, everyone else here that I have encountered has also been very pleasant and they truly work as a cohesive team. I have only been to one other AT&T store here in AZ, and although the service was excellent, I noticed the service at this store had an organic feel. read more

Worst crooked sales team. Going Sunday to try and redeem what they stole. Chris the salesman completely alter the wording several times to convince me to purchase over $800 in service. The package deal through DirecTV and century link with all four phones for my family. He said the total altogether meaning everything with TV and Internet would be around $390. Well that's a joke because after I left he charge my card which he said he would and it was only for records and charge me through Century link and DirecTV took $120 for stupid screen protectors and other items and then build me for $390. Then a week later I get two more bills from Century Link Bill Pay and DirecTV. Ridiculous. He never ever told me that. Was never specific after I asked him several times the total amount. He basically lied and as I went in the first time to talk to someone about it they defended him of course. Going back Sunday to try and talk to manager. I have two fees bounced in my bank for overdraft of $35 each.I love Apple products and I was pleased with AT&T with one phone but the package deal scammed me completely. After I get out of this ridiculous two-year contract I will never go back to AT&T again if nothing is made right. read more

Probably never returning to this location ever again.. The staff was pretty friendly, however I was up sold by Jeremiah on an accessory (that I didn't really want) but finally agreed to after my third NO and after he explained "the deal I was getting." All under the supervision of a manager named Kat.. Upon getting home and checking my bank account, I was charged for exactly what they told me I wouldn't be charged for.. Seriously? During my second visit when I was asking questions about what had occurred and why I was wrongly charged, again the sales rep, Victor, was very nice until he explained that I had essentially been duped into paying full price with the exception of the discount that made it such a wonderful "deal" (yeah right) my response to him was "ohh.. So that's were he got me.." He laughed and said "yep." Pretty bad way to do business if you ask me. Acknowledging your fellow employees hustle customers? Commission based reps that want YOUR money in THEIR pocket.. Shame. read more

I was sold on a promotion for a Buy One, Get One free on the Samsung S7 back in early sept. I believe the associate's name was Cooper. Not totally sure on that. Well, since the billing breakdown is always fairly confusing and I didn't pay attention to it, it looks like Cooper was able to slip one by me. The promotion that was offered to me actually ended on 8/31....about a week before we came in the store. So, we added a 3rd line (promotion stipulation) and got 2 brand new, expensive, phones. And were either totally lied to or "Cooper" just wasn't aware that the major promotion in his store had already ended. I'm being charged financing for the 2 phones and the online folks cannot help, or so they say. I don't know if there is any accountability in this industry, but I'd like to be proven wrong. We'll see read more