Extremely disappointing and unprofessional experience with the West Elm Emeryville store,…read morespecifically with Lana, the store manager. I own a design-build firm and was working on furnishing a 3-bedroom, 2-bath home in San Francisco. The plan was to purchase most of the furniture new, with West Elm and CB2 as the main vendors under consideration. Aside from a Saarinen table and a few rugs I already had available for styling, nearly everything else was going to be sourced new. I booked an appointment earlier in the week for Friday afternoon and adjusted other appointments to make that time work. Then, on Friday morning, Lana called and immediately launched into a very rude and dismissive conversation about the appointment. Rather than asking thoughtful questions or trying to understand the scope of the project, she made it clear that they did not want to come out if I was not guaranteed to buy something. She said they keep the option open in case it is "not worth their time." That was incredibly off-putting, especially considering I was already styling the home with West Elm pieces and seriously considering West Elm for a large portion of the furnishing package. As a design-build professional, I work with many vendors, and this is not how serious trade or retail relationships are handled. When I explained that the short timing, the disruption to my schedule, and the lack of professional communication reflected poorly on West Elm, Lana was dismissive again and said I had already made my feelings clear. Immediately after hanging up, she sent the appointment cancellation. The issue is not just that the appointment was cancelled. It is the tone, the assumption that my project was not worth their time, and the complete lack of professionalism from a store manager. Based on other recent reviews, poor customer service does not seem to be an isolated experience at this location or with West Elm more broadly. I was prepared to source a meaningful amount of furniture through West Elm, but this interaction made it clear that I should take the business elsewhere. I would not recommend the Emeryville store for designers, builders, or customers expecting professional service.

Had an in home consultation today at 5pm. I came home early…read morefrom work to be ready. I waited 20 mins and nothing. I called to store to ask what happened. They placed me on hold. When someone came back to the phone, they just said how can I help you, after I had explained what happened to the person before. The person on the phone was the designer that was supposed to show up. No apologies or acknowledgment for wasting my time, just excuses about how the appointment notification came in on her day off. This appointment was booked a week in advance. Extremely unprofessional and terrible customer service. I liked some of the pieces and wanted help deciding which to buy. Thank you for helping me decide I should buy from a different retailer.

We love Mid Century Mobler!!! We have several pieces from them including our latest - a gorgeous…read moreteak desk and we will definitely be back for more!

I cannot recommend Desiree and her team enough. They have a huge selection of high quality…read moreantiques, and the refinishing is gorgeous. I've included before and after photos of a bookcase we bought. All sticky drawers and rusty moving parts were fixed, and the final product is stunning!

I'm a longtime customer and a huge fan of Sobu…read more Their carefully curated inventory is a beautiful blend of exquisite furniture and wares for your home, some of which are their own beautiful designs. Their service is impeccable. They're honestly the nicest people I've ever known. I love everything everything about Sobu.

Love Sobu so much that our friends think we somehow share in the ownership structure ha! We…read moreparticularly love the oak pieces and have had a few for quite a long time but their rug collection is also very nice and we have two. Even though we've moved out of Oakland we still come visit whenever we are in town and regularly order to LA where we currently live. So glad to have discovered this store many years ago when we were living there and I think folks in other cities are missing out if they haven't discovered it too. I can't wait to buy my next piece - we have like 3 that were just waiting on a sale to buy :-)

They have a great selection of pots in all sizes, colors, and styles! Both indoor and outdoor poss…read moreare available. Pricing is mid range. Their pricing is slight lower than my local nursery. I've seen pots at HomeGoods for about half the price here, but they're not available in all stores or at all times. So I would say if you want to wait to find a deal, this is not the place for you, but if you're in need of a pot you'll find a great one here. We purchased a 14-inch diameter glazed indoor pot for $100. They also had a clearance section with mostly smaller 2-6-inch pots.

This place has the largest selection of pottery and other garden decor in the area. The prices are…read morequite reasonable, and the staff is extremely helpful!

Customer service 4/5 Value 3/5…read moreI love this place. It has everything. Pricing is not consistent as some are very good and some are more expensive than new. However, they are negotiable. I got a bike rack for $15 while brand new is over $200. The staffs are very friendly and helpful.

What even is this place!? I kept seeing this place pop on across social media, and at first it kept…read moresaying that it was in Oakland. I decided to look it up so my girlfriend, her sister, and I can go and check it outwhen. Lord behold it's in Berkeley! Ok, not a big deal, but we all kept thinking that they should fix the location across social media videos. We get there and parking isn't easy to find. You have to park in or around the other warehouses in the area or a couple of blocks away. After we found parking we made our way over and oh it was a huge disappointment to behold. I think we only stayed for a few minutes before we called it a bust and a waste of time. Do not, I repeat, do not believe the videos that these social media influencers are feeding your algorithm. There was so much trash, broken products, and some of the furniture that could be salvaged had ridiculous price tags on them. Some sets were incomplete, coffee mugs were cracked, tools rusted, and when asked about certain electronics working conditions they either didn't know or refused to check. Needless to say we were unimpressed and never coming back.

Quality/Quantity - 40 to 50+ vendors, think COOP. See…read morepictures. Sorry, I could have done a better job with taking pictures. Atmosphere - I forget how big this place was. Security and bag check as you enter. She even laughed at my joke that my wife could fit a couch in my wife's purse, lol. Even when it was Bed, Bath and Beyond, the size always surprised me. Bathrooms I believe are in the very back of the building but I did not check or use them. Open 7 days a week from 11am to 7pm. Usually plenty of street parking, 2-4 hours free. But not today; it was crazy busy. We noticed a farmers market a block away...??? Paid parking garages are also available. Service - Friendly door greeter. Again, she even laughed at my joke, lol. Price - Depends on what you buy. Owner Comment - Congrats on your success since 2016.

Found some great items here today. Namely, Abraham, Palatnik, mother, and baby giraffes in Lucite…read more I added them to my collection and I am so excited to now have them.

I bought two birthday cards here because I like their greetings and design. Aside from greeting…read morecards, Palm + Perkins has a ton of other items that range from small gifts and home decor to overlooked kitchen utensils (like wine stoppers) and other knick knacks. Considering the small space, the store has a surprisingly large selection of items and it's all well organized. When checking out, the cashier was friendly and rang me up quickly. When I'm looking for a greeting card, gift or needing to stock up on utensils/tools for the house and kitchen, I will come back to Palm + Perkins. Just a thoughtful, gem of a store in the neighborhood.

Stopping by Palm + Perkins is like therapy (this was especially true this holiday season since we…read moredidn't see family or go anywhere). It's really like a candy store for adults - there's something amazing (and made my local makers) in every corner you look! On this most recent visit, I went a couple days after Christmas and stocked up on holiday cards and ornaments for 2021 since all their holiday items were 50% off. The entire store was also 25% off as per their end-of-year sale. They have a fantastic selection of cards, gifts, homewares, jewelry, accessories, and select clothing items. It's the perfect place to treat yourself or others. They're doing a great job limiting people in their store and have hand sanitizer available.

Such a cute, welcoming store. The space feels thoughtfully curated, which makes you feel glad you…read morestopped in. It's the kind of place you walk into on a whim and want to linger.

I've been shopping here ever since it was Good Stock and I am a fan for life! Incredible selection…read moreof artisan and vintage goods- many from woman owned businesses which I LOVE! You will find home goods, beauty, skincare, clothing, teas and everything in between. One of Ng fav shops in the area!