We have had the absolute worst experience with ARS, I have been waiting for almost 24 hours for a supervisor or service person to call me to fix our AC, I have never spoken with the same person on the phone, always someone new who is going to "escalate my urgent need" and I have yet to have someone reach out who can actually help. We are sitting in a 100 degree house with a 6 month old baby and this is absolutely ridiculous. My service window was 10am-2pm YESTERDAY and we have yet to have a technician come to our house, we have yet to receive any real information or an ETA of arrival 24 hours later after my first service request. Terrible customer service, I don't need to speak to a call center, I need to speak to someone that can actually service our UNDER WARRANTY air conditioning in this heat wave with a baby who needs to cool down immediately. read more

Hi, I was just looking for an AC tune up. Sergio came out looked at the system and told me I had mold and recommended a uv light and cleaning. Price $3000.00, when I didn"t go for it he said $2300.00. A uv light is $100 to 500 for an expensive one. These people will try and steal from you one way or another. The tune up 5 to 10 minutes and left. They did nothing, only here to up sell you and then rob you. STAY FAR AWAY, THIS IS A COMPANY PRACTICE read more

I have used ARS / Rescue Rooter a few times. It is so hit or miss. I have had people come through and "go through the motions" without really doing any work, and I have had some technicians come in and really fix issues in the house. I can't recommend them because they really should be better with the price you pay and the service you'd expect with a larger company. I have been a homeowner for about 5 years now. I think I am realizing if you want great work done, you are better off finding those smaller family run businesses. Sorry ARS, step up your game. read more

Sewer line replacement went well except the plumber left me with a crew speaking only spanish. My spanish isn't good enough to communicate with them. Had to ask the plumber to come back to get my question answered. They have a bank that will finance expensive jobs. Don't use them. EnerBank was bought by Regions. They can't be reached by phone or email. I've filed 2 federal complaints about them. read more

Hello consumers; I am going straight to the point, most people do not know much about HVAC and many other contract businesses work to fix our homes. I called 4 companies, and received many different quotes. ( The sales rep will give you an idea how their company works by how they talk to customers). Think of this like going to a car dealer for the first time and making a deal that you are tight to for 3 to 5 years. Beware of Royal Air- Beware of the quote they give you, question is the price is to be true? Do not factor interest rate if you finance. I felt he was pulling numbers or the cost of a/c unit. Example if the rep offers you $10,0000, for everything, walk out the door and two minutes later ring the doorbell and take a thousand dollars off. Question it. ( Are they doing refurbished items?) Crafty ELMER'S A/C and Plumbing- very slick and craft with their plan layout/ slogans or "use sport teams to rank their plans", clever, but do not get stuck like glue with them . Do not be a fool. The sales rep was disrespectful, after I corrected him how he acknowledged me. Ma'amm and Sir go a long way than dude, bud... He did not have any diagram of the ac unit to explain nor show use how he got the numbers or cost for the ac unit ARS Rescue Rooter- did give my family some good advice and informed us about ideas to cut costs in the future. I felt he was pulling numbers or the cost of a/c unit. He never showed us his tablet nor explained how he got the numbers. He did not have any diagram of the ac unit to explain nor draw one to explain The Top 3 COMPANIES famous words is " THIS OFFERS STANDS IF YOU SIGN TODAY AND I WILL GIVE YOU 10 MINUTES TO DECIDE" Offer Freon a/c of 410A that will be fading out. R32 is the new one that is coming out January 1, 2025 Just Fix It!- The sales rep was respectful, knowledgeable, he listened and understood my family's needs in this economy. He took measurements of each room of the house instead of googling the square footage of the house. He suggested another receiving vent because of circulation issues. He sold me a unit that takes R32 Freon instead of 410A Freon for a decent price. read more

They came out yesterday and charged me $100.00 to lie and said my compressor was out. I questioned how is it blowing with no compressor...another technician came Independent HVAC said it was the fan.. He showed me and I will be getting the fan tomorrow...The worst service ever!!!! never call ARS read more

No call. No show. 2 days in a row I missed work and they never showed up. Even after calling them they still didn't come for either of my 2 appointments. I've been with them for 20 years and today was the last time for me. There are so many other businesses eager to have my business. read more

The man was here for 5 minutes changed out the capacitor charged me 369.00 .. better look somewhere else. read more

ARS / Rescue Rooter - Can find this at my local store for 55.00 - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

I'll try to keep this as short as possible. Reasons we went with them was, price was about the same as any other competitor. They offered a Home Depot Gift Card which we could use towards paying off the AC installation. It's been about 8 months. They BARELY completed the job about a month ago. We've contacted them too many times. Tried to schedule and they wouldn't show up. They still haven't provided the gift card, which was part of their little sales pitch. Honestly, it's too bad the google reviews aren't as bad as Yelp. I had no clue they have such a low rating until writing this. Terrible company. read more

So, I purchased a brand-new system from this company. Immediately after install, I started having problems with the unit. NO HEAT!!!!!! They are great at sending people out for repairs but had no luck fixing it. They would send technicians to my home twice a month to work on this brand-new unit. For two years of repeatedly sending technicians to my house, repair my heat and was not able to make me happy. I had no choice but to call another company this year. I could not deal with another year of high bills because I had to use my stove and heaters to heat my home. I called CASTEEL. Casteel was able to fix the issue in one night compared to two years. Way to go Casteel, and shame on you ARS. It is great to have heat after suffering for two years. You should give me back my money or at least a discount on the unit. read more

It has been three years as of two months ago that we received our brand new unit from ARS.. we have done all the checks and balances every 6 months.We had a checkup done as of six months ago we had to replace our compressor, which made absolutely no sense cost $400 today I this hot Texas weather the AC unit stopped working. We had someone come out. He says the water pump has went out on the system, which will cost us $1000 even with it being under warranty!! MAKE IT MAKE SENSE! How could this happens with a brand new unit then he proceeds to tell me this is something normal and typical that happens with all their units and I was like if y'all know this happens with all your units shouldn't y'all be taking care of this issue so we don't have to pay this on the back end he did not have an answer .. I asked him about the person person that comes out twice a year. They didn't see the issue going on with the water pump. he says that he cannot say what previous technicians have done but as of right now it has gone out and we have to get it replaced. We are floored. We haven't even finished paying off the unit and now we have to spend another thousand dollars!! he says typically is $4000 but he can get it under $1000 for us. This is absolutely horrible. Do not use this company. I am going to make so many complaints. How can this happen? We are so upset to the point where we can't even think this should not happen and for accompanying that takes pride in the services and their equipment y'all are nothing but a liar because you don't. read more

Was approached at Home Depot and was told that the company would come and check out the AC and talk about any issues or replacements if needed. When the guy finally came he first asked me how old was the unit and immediately after responding, he says it's time to replace. Had not even been at the house for more than a minute. I told him I'm not ready and that it was my understanding that they would inspect it first. He said he doesn't do that. They just sit and talk about finances and prices on new units. Very aggressive sales guy apparently. I said I wasn't ready and he said to call back when I was. He was clearly not interested in looking at the AC, just wanted to sell a new one. In and out in 4 minutes. Will never deal with this company ever again. read more

If I could give zero stars I would. They lied to us about when they would get to our house and made us wait all day on them only to send someone who could not fix our issue. We then had to wait another day for them to send another worker to our house. After all of that they tried to overcharge for what we needed repaired and when we said no they still wanted to charge us a service fee. Do not use this company. read more

When I scheduled the appointment last week with ARS, I was told by customer service that the installation service for garbage disposal would be $280, and the $50 Home Depot coupon could be used--a total of $230. I called August 9 to make the appointment for 8/10/24 6-9 pm. The plumber, never showed up. I spoke with ARS customer service several times on Sunday, August 11th, and was told again that the service would get to my house on August 11 between 6-9 pm. Before installing the garbage disposal, the plumber stated that the price would be $532.40. I declined due I was told by ARS it would be $280 minus the $50 coupon. This guy was pushing, saying I would have to pay him to come to my house....... This plumber, Kyle, grabbed my old garbage disposal without my permission putting it into the box where I had the new one, and took it outside to his truck, which made it seem like he was trying to steal it from me. Overall, the plumber performed a poor-quality job. My sink still overflows with water, as it did before with the oldest garbage disposal. The same issues remain, and he did not fix anything. I have never experienced such lousy service before. I have spoke with the ARS account department, Mr. Richard to requested a refund. I will not call the Home Depot ARS services ever again. read more

overpriced & under qualified I used them yesterday. They charged me $700 to replace a capacitor that was under warranty ($200 for labor & it took the guy 10 mins) plus $400 to add 1 lb of r410 plus $100 just to come out and check it out. 3rd time I've had to call them out since they replaced the system 4 years ago. Tech had no straight answers for anything. Spent more time sitting his van in my driveway than doing any work. He wanted to unclog the drain & clean the coils for another $700. I did these 2 things with a shop vac & a garden hose in under 30 mins after he left. read more

Do NOT recommend. They will lie and say that they are coming and then no show. I had an appointment for AC maintenance from 10:00 am - 2:00 pm, but I need to see if anyone showed up, and no ETA. I had to reschedule from 8:00 am - 12:00 noon the next day. It happened the same!!!! It is very bad services. read more

They havent even come out yet and already they have screwed up. One of the receptionists told me that I was scheduled for today between 2-6pm and if there were any complications someone would call. 7pm comes up and i have heard NOTHING! So i call back only to find out the receptionist NEVER EVEN LOGGED MY CALL! Will come back and add on to the review after they come tomorrow....if they show up tomorrow.... read more

They came out late August to unclog outside kitchen drain. Ground was very dry. Through drain clean process they used a hydro jet and a huge accumulation of water was created along perimeter of slab on that side of house. Water and grease seeped into the ground and absorbed by the slab. Other side of house ground stayed bone dry. Slab expanded like a sponge due to excessive water thus creating that side of house to settle or raise. A crack appeared right at drain up the brick to roof line. And interior Sheetrock ceiling is separating. NOW I AM STUCK WITH PAYING OVER $6000 to get slab leveled due to their incompetence. Tried to get them to look at or help in any way. A Troy informed me they will not help period. My attorney will be reaching out. read more

This company is excellent! They come when they say they will and does all the necessary work, and then some. I am so glad to have used this company. I would never know what is wrong with the HVAC system and they come check, replace what's needed and it's my first year so it's all under warranty. Very reliable company. read more

I called on 02/18/2025 was given a window of between 12:00 p.m.-4:00 p.m. Nobody bothered to show up and when I called to ask I was told oh somebody will call you back I played that game until 7:30 p.m. after I called the next day to say nobody called or showed up and it was very disrespectful and waste of my time they have called me 3 times trying to see if services are still needed. No if you can't come when you say you will and nobody can call back to communicate that then I certainly don't need to do business with your company if I could give 0 stars I would. Don't waste your time unless you want to wait for a no call no show. read more

Do NOT recommend. They will lie and say that they are coming and then no show. I called them tonight and told them that our water heater was not heating. They said no problem we can send someone out tonight and they should arrive by 9pm to fix the problem. 9:22pm and no one called. I called back to get an update and the call center told me that no one would be coming. They NEVER called and told me no one was coming. Now I have no hot water for the night and it's too late to call anyone else to try to get my heater fixed. Unprofessional. Do not call them. read more

ARS / Rescue Rooter - This is the confirmation that they were coming tonight and then never showed. - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

BEWARE!!! My business had a gas leak, we Googled a few companies and "Gas Line Plumbers" was at the top of the search, appearing to be a plumber referral based company. We were none-the-wiser that it was ARS until we received confirmation of a plumber coming out between 12-4. No one ever showed up. We called 3 times and each time we were told they were coming and were on the way. The staff leaves at 5:30 and by this time still no one showed up. I called the number on the confirmation to ARS and was told they were still trying to get someone out to us. Then after much complaining and gripping, I was transferred to dispatch. After 15 minutes on hold I was told the appointment was rescheduled for 10-2 the next day because there was nothing they could do to get someone out. This was a gas leak! We would have called another company but kept being assured they were on their way. I then called back to the original number and asked if this was ARS or a plumber referral source. I was told it was ARS, which is very deceptive. I asked to speak with a supervisor (John ID #071839), he told me he escalated the call to the highest level of priority and someone would be there that night between 6-9. No one showed up. No one even called. As of 6am the next day, I got another plumber out who has already located and repaired the gas leak, and I still have not heard from ARS! This scenario explains their review ratings. This is beyond poor service. It's dangerous! We waited all day and night for them to come check on a GAS LEAK! They deserve negative stars! read more

ARS / Rescue Rooter - This is what came up in the Google search boasting 5 stars! - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

These guys RESCHEDULED THREE TIMES. After the third time I just cancelled the request for service. I would give zero stars if I could.

Had stoppage issue, called ARS to do the job. Crew came out and started digging and cutting. They had to go under the house. When they left I went to lock the gate and omg the digging they did on the side and under the house was so neat, professional, and clean cut. I was so impressed with Wilfarro Lopez and his team! Normally, some dig and have dirt everywhere. The was all in one pile. It was very professional! Great attitudes, very nice and professional team! read more

ARS / Rescue Rooter - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

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UPDATE 3: It's been one week since I made the first call to complain. To date, I still haven't received a call back from ARS. UPDATE 2: I received a comment asking for me to text him my number so he could reach out to me. I replied to his message and said we only have a land line. I've left 4 messages and asking me to text him is totally unacceptable and very unprofessional. UPDATE: I finally spoke to someone who connected me to a supervisor. They picked up the line and it disconnected! FURIOUS!! They had my number but never called back. I called AGAIN and this time I was told that all my information had been sent to the supervisor in charge of our account. They could not tell me that person's name just that he wasn't in and would call me back. They just keep giving the run a round. Had them come out to our company as the toilets weren't working. When they got here they informed us that we are septic (we knew that) and they had to get a different authorization to work on it. Finally after about 15 min. they got it. We told them we wanted new wax rings and to have a line ran through the pipes as my boss figured it was clogged since we had just experienced freezing weather for several days. They told us it would be another 30 mins before help arrived. When it arrived, they told us they ran about 40 feet of line and found nothing and insisted that our septic system needed to be pumped. We knew better but paid them their outrageous fee of $1,000. We have two toilets and they only ran the line down one. They did more talking to each other than working, in my opinion. The next day we have a septic pump company come out. The septic was NOT even remotely full. The nice guy used a water hose and pulled out a huge wad of toilet paper. Toilets working perfectly know. I called for a manager. I was told it would take 24 - 48 hours for them to get back to me!!!!! What?????? To date, it has been way over 48 hours and no return phone call. I would never recommend them. read more

Stay away. Charged $89 up front. Constantly tried to upcharge. Then refused to clear my drain line at all. They left and did not refund the money they charged. Bad business. Never heard back from the complaint department to whom I placed a phone call. NEVER even call them. read more

Wow, I'm actually surprised by the bad reviews. We've used them three different times, for three separate issues and each time I've had nothing but good experiences with them. The first time was almost two years ago, when we had to replace the duct work to our house. We at that point had it for about a year or so, when we made the decision the AC needed an upgrade. We found ARS through a vendor table outside of Home Depot, for reference. We knew our AC wasn't optimal, though our unit was new, so that was the best way to help improve the situation in an older building. Second time we called them was a few weeks ago, maybe 6 at the most, when the AC vent in our dining room was leaking. The ARS guy was diligent about Covid protocols and extremely friendly. He gave up several options, running price points for each thing. We chose what made most sense to us and fit within our budget. Third time our dishwasher stopped working. We thought it was a simple fix due to a plumbing issue. They came out tested the water and let us know that they couldn't fix it as the dishwasher essentially died. I appreciated that they were honest and gave recommendations about models to get and where to buy them. He didn't have too. So as you can see, I'm a happy person and even recommend them to friends. As long as the workmanship stands and the customer service is good, I'll continue recommending them. read more

Cancel on the evening of the scheduled service. I talked to ARS twice confirming the 3pm to 7 pm appointment. They cancelled at 5:45pm. Worthless service. DO NOT USE THEM. read more

Their plumbers work off of commission and will do what they need to sell you in a job, as most of us don't know about plumbing we have to take their word for it. If you do call them I would get another plumber to come out. They alalso get you to Google review them while they ate there pretending to care. After they leave and tell you to calm them if you need anything, the plumber that sold you the job will ghost you, they already made their money so they don't care. Into the next fool. Yelp review score is alot more accurate than Google. Jamil Thompson was the salesman, I mean plumber that came out and pretended to care. read more

Filled out an online service request. Got an immediate call from dispatch to schedule service call. Discussed problem and was told we could use the $83 coupon to get our sink unplugged. Serviceman just left after being quoted $367 for the job. $83 is for outside line, the dispatchers really don't know anything. We refused service and called someone else. read more

I wish I would have checked Yelp first. Last week I had a clogged kitchen drain and called them out for help. Wednesday was when I made the call to them and by Friday at 5:30 I had seen 3 Techs and it still wasn't fixed. Thank God I found Express Hydro Jetting! Brandon came out on Saturday morning with no extra charges and explained how much more effective the hydro jetting truly clears the line. He went above and beyond in service and gave me a great price. read more

ARS / Rescue Rooter - Phone number - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

I'm so pissed , they give you a 4 hour window, I got a call stating they were 30 min away and it's been an hour+ Wasted 4 hours of my day that I could've been running errands ! Now they about to have me late to work!! I've waited 4 hours and 30 minutes and they still haven't arrived! I see why the rating is so low now! If I would've have paid the annual membership fee , I'd cancel the appointment! This is awful!! They definitely won't be getting the repair job! They need a better system with booking appointments. My time is money, I don't have 5 hours to be waiting around for y'all to pull up. -------- He finally arrives and long story short it took him home about moreeee that enough time to see that it was a fuse on the control panel. I did tell him that the power went out 3 times during a storm in the area. I told him that it had to be a fuse or a breaker that went bad. A 2nd opinion from a licensed HVAC friend that wasn't able was out of town , told me that once he didn't see that the control panel inside of the panel wasnt lit up then he should've instantly known that it was a fuse and he should've been in and out within 30 minutes of the service call. instead I was charged $86 for a fuse that cost $2. Prior to that I was charged 189.00 for them to cut a 1 x 2 ft hole in my wall to see if there was mold the on 4-26-2022. My window was 9-1 and they arrive at between 9-9:15am . Smh never again after 7 hours of waiting for the and being charged $86 for a small panel fuse. The service call was free. I paid $24-25 for the membership . read more

I'm very unhappy with the service ars has provided when installing our HVAC unit. It was installed incorrectly and leaked carbon monoxide into our home for weeks before it was noticed and red tagged by the local gas company. It was negligent and put my family in danger. I have tried to contact the company representative for weeks with no response. I will be looking at my options to take legal action. I've reported to BBB and I will have my attorney draft a demand letter and start the arbitration process soon. read more

It's never fun having to replace costly heating and/or AC units, but it does help when you receive exceptional service from the service provider. That is what ARS Rescue Rooter rep, Bao Vo provided us with last Friday, 17-Nov. He was professional, thorough and provided copious detail regarding the issue with our furnace. We had to replace the furnace, and I'm confident it was the correct decision, and will save us from additional headaches in the future. Thanks again, Bao! :-) read more

This is the bullshit answer I got - Shanna, knowing this type of information allows us to improve our customer service experience for you as well as for our future customers. We apologize for the less than favorable customer service experience you had with our company. We want you to be happy not only with the work performed, as well as the service you received. We would like to discuss your situation further and see how we can make things right. Please reach out to our Quality Assurance Manager, Joseph, at (713) 856-1237 so that we can address this matter further. Responded and he didn't want to discuss anything. I think the response was only to try to help themselves, SORRY, DIDN'T work, they still suck and are terrible. Found out that when they took the a/c unit, they also took the surge protector that I paid for and there wasn't anything wrong with it. Had to have a mainentance check done for them to tell me there wasn't one there, WHY?, because they TOOK/STOLE it!!. Customer service hung up in my face when I pointed it out and then they didn't change the appointment time like I requested. They did give me a surge protector because they took my oter one but they shouldn't have taken it to begin with. If you want to discuss things to fix things, don't say to call you and not do a f!@#ing thing except replace what was stolen from me. I still say STAY AWAY!!!!!!!! read more

I contacted Home Depot and was connected to ARS. I needed AC maintenance. They came out and the technician said that he can't move forward with a tune up because I needed to pay $300 for a part first. Then he says once the part is replaced, then he can do the tune up but there may be other issues because from what he sees I need a new unit. I declined. They just want you to purchase a new AC. Do NOT USE This Company. Stay away from ARS. Especially if you are just wanting maintenance only. I paid $69 for a technician to come and tell me all the reasons why I need a new AC. After I declined to pay $300 for a capacitor, he told me he could do nothing further and charged me $69 for a visit. He was only there for 15 mins. A complete waste of my money. read more

In the middle of the 105 Houston summer, my office A/C went out. My regular A/C guy was booked for a week and they suggested I contact ARS since they would probably be able to come out that same day. I contacted ARS and set up an appointment in just a few hours. That appointment time came and went and 4 hours after that I contacted ARS to find out where they were. The answering service told me "I'm sorry. We'll have to reschedule for tomorrow." An appointment was made from between 9:00am and 1:00pm. Another no show and not even a courtesy call. I called again and they said they'd be out at 2:00. At 3:30 they showed. The young man, (obviously not many years under his belt), took the A/C apart and told me my system was so old that IF he could find a part, the warranty would only be for 30 days. So he presented 2 additional options for new systems, $13,000 and $16,000. I told him I needed to think about it and I'd be in touch. He gave be a bill for $109 service fee that I had to pay right then. In the meantime my regular A/C guy called and made a stop the following morning. He was at my office at 7:45, replaced one small part that immediately started cooling the building, and was driving away before 8:30. His bill arrived in a few days for a whopping $250. I called ARS that day asking for a refund - that was August 30. I was promised a return call that day. As of yesterday, September 15 I still had no call, and I was calling them at least once a day. Late last night I get an email apologizing saying they just got the message yesterday. They also said they were refunding the fee but it could take 3-4 weeks to process the check. It was a disgusting transaction from start to finish. Lies, lies, and more lies. No one wants to do business with people like that. If I could give negative stars I would! read more

FYI they charge you $77.77 just to look at your unit. Also they WILL charge you double the amount of any other reputable HVAC company. I just had a guy named Bao Vo come out to check our AC unit as it had problems cooling the other night. He came out and said I needed a new evaporation coil and I would need to fork up $4520 before the discount. He assured me there was a leak and it was leaking water and freon. He assured to me that I would need to pay $1300 for him to tighten connections and add freon which was a waste and I should just fork up the money for a new e coil. I checked it myself and did not see this leak in the attic. Upon calling another HVAC company they confirmed there was not a leak, and an e coil should only run me $2000. The issue ended up being the AC working too hard and needing to "cool down" as our unit could be bigger to handle our demand. Magic A/C also quoted a new condenser unit (3.5T) with the evaporation coil for $4500. ARS quoted me $9900 for a condenser unit and evaporation coil. The last time I used their plumbing service for my Mother's house the man said "for all this work you will have to give me your youngest daughter" to my MOTHER then reiterated to me. Is this acceptable small talk? My mom was alarmed and uncomfortable as was I. My partner called them because they were the first HVAC service google provided and we were HOT. I feel as though they tried to cheat me with HVAC cost, and I felt objectified and uncomfortable with the mannerisms of the plumber I had an experience with through rescue rooter at my mom's house. If i knew he was having the same company as rescue rooter come out I would have told him to ask someone else. Alas, the HVAC guy came and tried to swindle us. I do not feel comfortable with this company and I suggest you look elsewhere before asking them to come out and definitely have someone else there with you. read more

ARS / Rescue Rooter - $77.77 for diagnostic charge to try and cheat me - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

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All I needed was a service.just checkout the heating and all I got was a run around. First my appointment was for Friday. They never showed up cause they put the wrong address. Told me we can come Saturday. Called and said it won't be till 4 waited all damn day for to call me back to say we don't have a technician in the area. I will never call your company again or recommend this place. read more

We purchased an A/C unit from Home Depot in 2017 and ARS was contracted for installation. The warranty expires 2028. We decided to go with one of their membership plan to make sure that the unit and furnace were serviced properly. Has been nothing but a headache and a pain in the butt with this company. Every time they come out to perform maintenance check up there's always a new problem that involves higher prices. I feel that they are creating the problems and wanting you to pay for it. On Friday, 10/11/24, Jose Cruzado, the technician arrived to service the furnace. After going into the attic for about 15-20 minutes, the technician came down and told me that the only issue that he saw was the media filter needed to be replaced. I asked for the price of the filter and he quoted $131.00 but when I refused to pay that ridiculous price he said that he could discount it to $75.00. I agreed because I felt like it really needed to be replaced. I told him that I could have ordered two filters from Amazon at a much cheaper price. I HAVE DONE IT BEFORE‍ In the process of completing the paperwork the technician forgot to raise the stairwell which restricted me from getting to the hallway and laundry room. I couldn't lift it because I have some health issues that prevents me from climbing and during that time I was alone and had no one to raise the stairwell so I contacted ARS to ask if they could possibly send a technician out if there was one in the area of my home. The guy Larry apologized and said that he would have a technician to come and take care of it within an hour. Hours later no one showed up nor contacted me so I decided to call back and spoke with another customer service representative and she said that Larry never completed the order and she too apologize and completed the order and sent me an email confirmation. Later, I received a call from another customer service rep and he said unfortunately there was no one else available maybe until 9:00 or 10:00 that night or he could send someone over the following day which was Sunday. CHURCH TIME By that time I was truly frustrated and annoyed with ARS so I declined. I decided to try and climb the ladder and I end up falling off of the ladder and hurting myself. But I thank God that I was able to get the stairs back up in the right position. Monday I called ARS to make a formal complaint to the Satisfaction Team but was told that the complaint would be forwarded to that department and I would receive a callback from them. NEVER HAPPENED!!! I called back on Thursday and spoke with Margo. After sharing my experience with her, she too apologized and promised to submit complaint to the Satisfaction Team for a follow up and she would be calling back herself the following day at 2:00 PM to make sure someone from that department had called me. AGAIN!! NEVER HAPPENED. Their technician will tell you that your unit needs some kind of part replacement and then write it up under recommendation. Then you call to have another technician come out and they find nothing wrong with the unit. ARS are a bunch of price gouging, unprofessional liars and dishonest people. So that motto they are trying to sell about they care is nothing but a joke and garbage. I feel bad for the few good descent and honest employees they do have because sooner than later they are going to be corrupt and tricking for this company to. I really don't think it matters to ARS how many negative feedbacks or complaints is posted about them from their customers. They are immune to criticism!! It's just another complaint added to their resume. I will be searching for another A/C company to maintain my unit. I AM DONE!!!!!!! read more