Scheduled twice. Both times were no call,no show. Contacted call center and got the short staff excuse. I told them twice no call,no show for two weeks in a row. read more

ARS installed my unit in 2021 and I've had nothing but problems with this unit. Multiple visits per year and after this, i will be replacing this unit with a different company. My AC went out 7/24 due to a power surge from the thunderstorm in houston that night. ARS came out Saturday and said that mother boards were out d/t the power surge. Was told it would take 7 days to get the parts shipped. Living in Houston and having pets, I had to move into a hotel because it is 90+ inside my townhome. I was told on Wednesday (7/30) that the parts were in and they would be there on Friday to install. Sat at my house for two hours in 90+ temp before receiving a text stating my appointment has been changed to Mon, Aug. 4- no phone call to let me know. I called dispatch and after 2 different people, no one could figure out what was happening. Finally got a supervisor on the phone and stated the part would be in over the weekend and they would come on Mon. Aug.4, between 8-12. Get a text that the technician was on the way and then nothing for another hour. Finally get a call after waiting 2+ hours stating the parts were not in. So, I called the supervisor and was told they would call me back about where the part is- at this point I am extremely unhappy. Then I was sent a email with a THIRD reschedule date for Thurs, Aug. 7. How many reschedule dates until this turns into legal action is now where im at. I am currently paying $100/day to stay in a hotel for 10+ days. ALSO, I already paid $1600 for this upfront, so really what this is now is total fraud. If this was coming from China, it would have already been here, absolute insanity. They took my money and haven't provided a service and absolutely no one cares at this company. For a company this big, this is an absolute huge failure in customer service, communication and accountability. I will let everyone I know not to use them going forward. read more

Jake and his team did a replacement sewer system at my house recently and they were very attentive and very nice and friendly

Where do I start? Our a/c went out Thursday afternoon. I called ARS that afternoon, and they sent a tech out to diagnose the issue. Friday comes, i receive an email stating I have an appointment confirmed for Monday July 28, between 8 and noon. At 937 am that same morning, i get a text from the tech I'd seen the night before telling me they located a condenser and to call him (the tech) and they'll get it taken care of. I called to let them know I would really like to have it taken care of earlier than Monday, and I also stated that I have a special needs daughter, heat intolerant on O2 24/7. I get another email about an hour later saying someone would be here Saturday between 8 and noon. Understand I've been on the phone with them a lot, and they have extensive records of my calls. No tech in the time frame, I called and was assured a tech would be here soon. When the tech arrives, and we've been through all the paperwork, he calls customer care, i assume to get a good review. When she reiterates to service, she mentions the work would be done on Monday between 8 and noon. Not once in any of the conversations, emails or texts prior was it said the work would not be done until Monday. I assumed, probably foolishly, that given the circumstances that when the appointment was reset for Saturday, that the work was to be done then. In summation, I'd watch myself when dealing with them. Mind you, we've worked with them many times, and they have always been prompt, explained the issue and what the repairs would be and cost, and the work was at least begun THAT DAY ( the hvac system took two days to complete with the inspection). Hopefully you will not have as bad an experience as we're having. read more

Called for diagnostic on A/C condenser, tech came out for $100 and I asked if it was a bad capacitor. Tech said no it was a bad compressor and it would cost $16000 to repair. Called another tech who came out and found the capacitor was bad and fixed me up for a reasonable amount. read more

Well, I used ARS many times over the last several years, but I will not going forward. They created a leak in my attic that soaked the insulation and the ceiling in my family room. Many, many calls and seven weeks later, it was finally repaired. However, I left messages for service manager, Brian Jenkins, and never received a call back. A technician who helped us told me that he also told Brian and another service manager, William Eichenberg, that I wanted to speak with a manager. No one called me. All this tells me is that my business is not important enough to ARS. I would recommend taking your A/C business elsewhere. read more

I need to correct my earlier review. It turns out the repairs I'm currently making are on the same side that ARS supposedly fixed. This means I overpaid for an ineffective repair. I saw your comment responding to my review, claiming that your high prices are justified by the quality of your work. Clearly, that is not the case. I strongly recommend avoiding this overpriced and subpar plumbing company. read more

run to any other service than this one. horrible customer service. overcharging for services not needed and conveniently after their technician came to flush my condensate line and told me i needed a couple other things 2 days later my system stopped working completely. came out said "its just like people they get sick with no warning and your system just broke" tried to tell me i needed a part outside and 2 new thermostats. hubby said fix the part outside then system started working again but he was telling me i needed much more. called and asked to speak with supervisor on sunday after he was out and was told they would call me. it's now monday night no call no nothing just the $1800 they charged me read more

BEWARE!! We called 1-800 number in the Home Depot for a water heater replacement labor. This guy come to us and give as quote $1500 just for labor!!! lol. read more

We had seen a commercial for an A C. tuneup and made an appointment. We were offered a time frame and we agreed. After waiting all afternoon we received a call stating that the appointment would need to be rescheduled for the following week. The appointment was scheduled for today between the hours of 08:00 and noon. We got a call stating that the tech was running late but would be here about 2 pm. We got a call at 2:10 stating that the appointment had to be rescheduled for next week. SMH. I called someone else to come out. Please do not rely on CRS to honor an appointment. read more

dont ask them to come out for the $8.88 AC tune up special Theres no tune up that goes on, its just a scam they wasted my time on 3 seperate occasions ..twice when they didnt even show up then the 3rd time when they came out and sid..no we just look at the unit ???? read more

ARS-Houston was called 4/10 after a storm regarding our A/C unit (they had been out in the past, that is the only reason they were called out again) on 4/11 Service Tech said unit was fried and needed to be replaced. Service order to install new unit on 4/13, $13,800.00 later, I have been trying to get information regarding the old unit (I had ARS take old unit due to my trash service would not haul away) my Homeowners insurance covers the unit, with a deductible, however, I can not get the diagnostics report or assessment that unit was fried for the insurance claim to be processed. This started 4/10 and as of today, 5/8, ARS has not sent requested information after numerous calls, voice mails, emails, etc., etc. read more

Never use these people for anything. Hired to install a Rinnai tankless water heater purchased from Home Depot. 20 days later install is incomplete. Installers have no knowledge of Rinnai water heater. Installed improper vent through roof. Water leaking thru the improper roof vent into the water heater firebox in the attic. Condensate drain not installed. At least a dozen phone calls all ended with we will call right back. Never call back. Show up 3 days later with wrong parts/ half of the parts. Order more parts, again. FED UP! Hired another company to complete the install. read more

Had a service on June 23. Called 8 times and requested for invoice. After 2 weeks still dd not get it. Who took my money? Cannot find a manager to talk! What a mess! I dispute the transaction with my bank. Durham, NC read more

A new AC was requested. They gave me a quote, and then they charged me $3,000 more. The quality was not the best, and their professionalism is the bottom of the barrel. They did the job, but this will only be once. I never want to see even their truck again. read more

Their tech's when they get here in less than 10 minutes they will try to up sell you. A $69 service call goes to thousands. I told them to leave. Called another service company and it cost less than $100 for air conditioning service. Cleaned the coils and checked all pressures and connection's . only gave 1 star because it won't accept 0 stars. read more

Terrible customer servic, ARS installed a new AC unit at my house, I was told I would have 2 free tuneups, the first one was free but they wanted to charge me for the second one. I reached out but they would not comply. read more

I hate to echo the many recent negative reviews, but we've been an ARS customer for several years. Most recently, we had a 5-figure repair of our kitchen drain line. The WORST experience ever, from the time the communication broke down between the field crew and their job system.....to the job taking 4 days longer than we were quoted. I've requested copies of 2 itemized invoices (5th request as of today....first one was 3 weeks ago). After repeatedly asking to speak with a manager, I'm now told that ARS doesn't provide itemized invoices.....we will never do business with this company again. read more

I called them out to install a kitchen faucet and a new toilet. I had everything they needed. Over $550 to install a toilet?! And another $300+ to replace the faucet. I said no to the toilet, but I really need a kitchen sink that functions so that's getting done as I write this. I'm done with ARS/Rescue Rooter after this. Preparing for the hard sell for some unnecessary service when he's done. read more

Hi, I was just looking for an AC tune up. Sergio came out looked at the system and told me I had mold and recommended a uv light and cleaning. Price $3000.00, when I didn"t go for it he said $2300.00. A uv light is $100 to 500 for an expensive one. These people will try and steal from you one way or another. The tune up 5 to 10 minutes and left. They did nothing, only here to up sell you and then rob you. STAY FAR AWAY, THIS IS A COMPANY PRACTICE read more

I hate to give 1 star, but I can't write a review out it... PLEASE LISTEN AND STAY AWAY FROM THIS COMPANY! They are unprofessional, the work is horrible, the techs don't have a clue what they're doing and they install systems with totally incompatible parts. I bought a brand new system 2021 and been having issues since. THE LEFT ALL THEOR SHIT, LIKE LOOSE WIRES EVERYWHERE; and whatever else they used to install; we called them back to clean the shit up! I bought in the spring, the system broke down when it was time to turn on the air conditioner. They do not answer the phones and has poor customer service! I want this system removed and taken out of my house. It's nothing but junk and installed improperly, if there's any issues with fires as such, please check the HVAC system for default. WORST COMPANY EVER read more

Hello consumers; I am going straight to the point, most people do not know much about HVAC and many other contract businesses work to fix our homes. I called 4 companies, and received many different quotes. ( The sales rep will give you an idea how their company works by how they talk to customers). Think of this like going to a car dealer for the first time and making a deal that you are tight to for 3 to 5 years. Beware of Royal Air- Beware of the quote they give you, question is the price is to be true? Do not factor interest rate if you finance. I felt he was pulling numbers or the cost of a/c unit. Example if the rep offers you $10,0000, for everything, walk out the door and two minutes later ring the doorbell and take a thousand dollars off. Question it. ( Are they doing refurbished items?) Crafty ELMER'S A/C and Plumbing- very slick and craft with their plan layout/ slogans or "use sport teams to rank their plans", clever, but do not get stuck like glue with them . Do not be a fool. The sales rep was disrespectful, after I corrected him how he acknowledged me. Ma'amm and Sir go a long way than dude, bud... He did not have any diagram of the ac unit to explain nor show use how he got the numbers or cost for the ac unit ARS Rescue Rooter- did give my family some good advice and informed us about ideas to cut costs in the future. I felt he was pulling numbers or the cost of a/c unit. He never showed us his tablet nor explained how he got the numbers. He did not have any diagram of the ac unit to explain nor draw one to explain The Top 3 COMPANIES famous words is " THIS OFFERS STANDS IF YOU SIGN TODAY AND I WILL GIVE YOU 10 MINUTES TO DECIDE" Offer Freon a/c of 410A that will be fading out. R32 is the new one that is coming out January 1, 2025 Just Fix It!- The sales rep was respectful, knowledgeable, he listened and understood my family's needs in this economy. He took measurements of each room of the house instead of googling the square footage of the house. He suggested another receiving vent because of circulation issues. He sold me a unit that takes R32 Freon instead of 410A Freon for a decent price. read more

No call. No show. 2 days in a row I missed work and they never showed up. Even after calling them they still didn't come for either of my 2 appointments. I've been with them for 20 years and today was the last time for me. There are so many other businesses eager to have my business. read more

So, I purchased a brand-new system from this company. Immediately after install, I started having problems with the unit. NO HEAT!!!!!! They are great at sending people out for repairs but had no luck fixing it. They would send technicians to my home twice a month to work on this brand-new unit. For two years of repeatedly sending technicians to my house, repair my heat and was not able to make me happy. I had no choice but to call another company this year. I could not deal with another year of high bills because I had to use my stove and heaters to heat my home. I called CASTEEL. Casteel was able to fix the issue in one night compared to two years. Way to go Casteel, and shame on you ARS. It is great to have heat after suffering for two years. You should give me back my money or at least a discount on the unit. read more

It has been three years as of two months ago that we received our brand new unit from ARS.. we have done all the checks and balances every 6 months.We had a checkup done as of six months ago we had to replace our compressor, which made absolutely no sense cost $400 today I this hot Texas weather the AC unit stopped working. We had someone come out. He says the water pump has went out on the system, which will cost us $1000 even with it being under warranty!! MAKE IT MAKE SENSE! How could this happens with a brand new unit then he proceeds to tell me this is something normal and typical that happens with all their units and I was like if y'all know this happens with all your units shouldn't y'all be taking care of this issue so we don't have to pay this on the back end he did not have an answer .. I asked him about the person person that comes out twice a year. They didn't see the issue going on with the water pump. he says that he cannot say what previous technicians have done but as of right now it has gone out and we have to get it replaced. We are floored. We haven't even finished paying off the unit and now we have to spend another thousand dollars!! he says typically is $4000 but he can get it under $1000 for us. This is absolutely horrible. Do not use this company. I am going to make so many complaints. How can this happen? We are so upset to the point where we can't even think this should not happen and for accompanying that takes pride in the services and their equipment y'all are nothing but a liar because you don't. read more

We have had the absolute worst experience with ARS, I have been waiting for almost 24 hours for a supervisor or service person to call me to fix our AC, I have never spoken with the same person on the phone, always someone new who is going to "escalate my urgent need" and I have yet to have someone reach out who can actually help. We are sitting in a 100 degree house with a 6 month old baby and this is absolutely ridiculous. My service window was 10am-2pm YESTERDAY and we have yet to have a technician come to our house, we have yet to receive any real information or an ETA of arrival 24 hours later after my first service request. Terrible customer service, I don't need to speak to a call center, I need to speak to someone that can actually service our UNDER WARRANTY air conditioning in this heat wave with a baby who needs to cool down immediately. read more

If I could give zero stars I would. They lied to us about when they would get to our house and made us wait all day on them only to send someone who could not fix our issue. We then had to wait another day for them to send another worker to our house. After all of that they tried to overcharge for what we needed repaired and when we said no they still wanted to charge us a service fee. Do not use this company. read more

Fast to sell you an over priced system no matter how much they discount it. Then they do a poor installation and leave lots of debris behind. The installers damaged and marked walls in the surrounding areas. Customer service could not find any supervisors or managers available to address the issues. Finally spoke to an HVAC Mgr and a supervisor was dispatched to assess while I wasn't at home. No one called me back to give me an update or status. After 4pm again no one is available to take my call. Thousands of dollars later still an unsatisfied ARS member. read more

They havent even come out yet and already they have screwed up. One of the receptionists told me that I was scheduled for today between 2-6pm and if there were any complications someone would call. 7pm comes up and i have heard NOTHING! So i call back only to find out the receptionist NEVER EVEN LOGGED MY CALL! Will come back and add on to the review after they come tomorrow....if they show up tomorrow.... read more

They came out yesterday and charged me $100.00 to lie and said my compressor was out. I questioned how is it blowing with no compressor...another technician came Independent HVAC said it was the fan.. He showed me and I will be getting the fan tomorrow...The worst service ever!!!! never call ARS read more

I called on 02/18/2025 was given a window of between 12:00 p.m.-4:00 p.m. Nobody bothered to show up and when I called to ask I was told oh somebody will call you back I played that game until 7:30 p.m. after I called the next day to say nobody called or showed up and it was very disrespectful and waste of my time they have called me 3 times trying to see if services are still needed. No if you can't come when you say you will and nobody can call back to communicate that then I certainly don't need to do business with your company if I could give 0 stars I would. Don't waste your time unless you want to wait for a no call no show. read more

Called me at 6 PM to reschedule after planning to be here 4-8 PM. Refused to promise a priority appointment for the next day. Avoid if you want reliability. EDITED: the technician came over yesterday and spent maybe 3 minutes at my house, did not even look at the sink, before recommending a $500 "jet clean" or some such nonsense because my home is 20 years old. I may have been born at night, but it wasn't last night. These guys are a bunch of bandits. read more

When I scheduled the appointment last week with ARS, I was told by customer service that the installation service for garbage disposal would be $280, and the $50 Home Depot coupon could be used--a total of $230. I called August 9 to make the appointment for 8/10/24 6-9 pm. The plumber, never showed up. I spoke with ARS customer service several times on Sunday, August 11th, and was told again that the service would get to my house on August 11 between 6-9 pm. Before installing the garbage disposal, the plumber stated that the price would be $532.40. I declined due I was told by ARS it would be $280 minus the $50 coupon. This guy was pushing, saying I would have to pay him to come to my house....... This plumber, Kyle, grabbed my old garbage disposal without my permission putting it into the box where I had the new one, and took it outside to his truck, which made it seem like he was trying to steal it from me. Overall, the plumber performed a poor-quality job. My sink still overflows with water, as it did before with the oldest garbage disposal. The same issues remain, and he did not fix anything. I have never experienced such lousy service before. I have spoke with the ARS account department, Mr. Richard to requested a refund. I will not call the Home Depot ARS services ever again. read more

BEWARE!!! My business had a gas leak, we Googled a few companies and "Gas Line Plumbers" was at the top of the search, appearing to be a plumber referral based company. We were none-the-wiser that it was ARS until we received confirmation of a plumber coming out between 12-4. No one ever showed up. We called 3 times and each time we were told they were coming and were on the way. The staff leaves at 5:30 and by this time still no one showed up. I called the number on the confirmation to ARS and was told they were still trying to get someone out to us. Then after much complaining and gripping, I was transferred to dispatch. After 15 minutes on hold I was told the appointment was rescheduled for 10-2 the next day because there was nothing they could do to get someone out. This was a gas leak! We would have called another company but kept being assured they were on their way. I then called back to the original number and asked if this was ARS or a plumber referral source. I was told it was ARS, which is very deceptive. I asked to speak with a supervisor (John ID #071839), he told me he escalated the call to the highest level of priority and someone would be there that night between 6-9. No one showed up. No one even called. As of 6am the next day, I got another plumber out who has already located and repaired the gas leak, and I still have not heard from ARS! This scenario explains their review ratings. This is beyond poor service. It's dangerous! We waited all day and night for them to come check on a GAS LEAK! They deserve negative stars! read more

ARS / Rescue Rooter - This is what came up in the Google search boasting 5 stars! - Heating & Air Conditioning/HVAC Near Me - Houston, Texas

From giving them a 5 star review on my a/C I have no choice but to give them a 1 star review on not keeping my appointment for water heater repair. They never showed up during the time frame it was scheduled for. I recieved no call informing me that they would not keep my appointment. I doubt that I will ever use their services again. read more

I have used ARS / Rescue Rooter a few times. It is so hit or miss. I have had people come through and "go through the motions" without really doing any work, and I have had some technicians come in and really fix issues in the house. I can't recommend them because they really should be better with the price you pay and the service you'd expect with a larger company. I have been a homeowner for about 5 years now. I think I am realizing if you want great work done, you are better off finding those smaller family run businesses. Sorry ARS, step up your game. read more

These guys RESCHEDULED THREE TIMES. After the third time I just cancelled the request for service. I would give zero stars if I could.

overpriced & under qualified I used them yesterday. They charged me $700 to replace a capacitor that was under warranty ($200 for labor & it took the guy 10 mins) plus $400 to add 1 lb of r410 plus $100 just to come out and check it out. 3rd time I've had to call them out since they replaced the system 4 years ago. Tech had no straight answers for anything. Spent more time sitting his van in my driveway than doing any work. He wanted to unclog the drain & clean the coils for another $700. I did these 2 things with a shop vac & a garden hose in under 30 mins after he left. read more

Sewer line replacement went well except the plumber left me with a crew speaking only spanish. My spanish isn't good enough to communicate with them. Had to ask the plumber to come back to get my question answered. They have a bank that will finance expensive jobs. Don't use them. EnerBank was bought by Regions. They can't be reached by phone or email. I've filed 2 federal complaints about them. read more

UPDATE 3: It's been one week since I made the first call to complain. To date, I still haven't received a call back from ARS. UPDATE 2: I received a comment asking for me to text him my number so he could reach out to me. I replied to his message and said we only have a land line. I've left 4 messages and asking me to text him is totally unacceptable and very unprofessional. UPDATE: I finally spoke to someone who connected me to a supervisor. They picked up the line and it disconnected! FURIOUS!! They had my number but never called back. I called AGAIN and this time I was told that all my information had been sent to the supervisor in charge of our account. They could not tell me that person's name just that he wasn't in and would call me back. They just keep giving the run a round. Had them come out to our company as the toilets weren't working. When they got here they informed us that we are septic (we knew that) and they had to get a different authorization to work on it. Finally after about 15 min. they got it. We told them we wanted new wax rings and to have a line ran through the pipes as my boss figured it was clogged since we had just experienced freezing weather for several days. They told us it would be another 30 mins before help arrived. When it arrived, they told us they ran about 40 feet of line and found nothing and insisted that our septic system needed to be pumped. We knew better but paid them their outrageous fee of $1,000. We have two toilets and they only ran the line down one. They did more talking to each other than working, in my opinion. The next day we have a septic pump company come out. The septic was NOT even remotely full. The nice guy used a water hose and pulled out a huge wad of toilet paper. Toilets working perfectly know. I called for a manager. I was told it would take 24 - 48 hours for them to get back to me!!!!! What?????? To date, it has been way over 48 hours and no return phone call. I would never recommend them. read more