Fantastic. AC wasn't working. replaced capacitor, added R22 refrigerant. Vixiene was great, prompt, friendly, helpful, and the price was great. Think we know where a leak is and I will monitor for it (look for the dye) as instructed after/because he's leaving to help another person. I am so happy. (I rarely leave comments. don't like to do it, but HE deserves one.) read more

We have been working with Vixiene for many years now and he is our go-to guy for anything A/C related! He responds quickly and has been able to stop by our house within a day or two every time we have needed his help. We have had small issues and bigger issues, such as replacing our entire A/C unit. Regardless of the problem, he had a solution, and the problem was truly fixed. It's not like going to a car mechanic where you pay them to fix something, and the issue arises again later. What we truly appreciate about him is his integrity and honesty. We feel like he truly cares about his clients and does not try to oversell or overcharge us. His pricing is reasonable and affordable. He works hard and is great at what he does. He is professional, knowledgeable, and experienced. We trust him and would highly recommend him to anyone! read more

We had Cool-It install a new HVAC system and are very satisfied with the result. Vixiene diagnosed the problem on a Monday and I had an estimate on Wednesday (it was July - he seemed very busy). After clearing up a few issues, we were having a new unit installed on that Friday. The project went well and I will call Cool-It again in the future. read more

I appreciated Vixiene's honesty in not trying to get us to buy new AC units to replace our 20 year old ones. Per our request, he raised our AC units with additional concrete slabs, redid the outside piping and insulation and serviced our AC units. Very happy with his work and would recommend this company for all your AC and HVAC needs! read more

So happy we called Cool It Air! I wish more businesses were like this. I had several other companies who wanted to charge me over $12,000+ for a new ac system. The tech came out and diagnosed our problem and replaced a part and our ac was working that same night. Thank you Yelpers! Give this business a call. Trust the reviews. Will call for all my future ac problems and recommend this to other family and friends. read more

Absolutely fantastic. I had a rough week with my Dad going into hospital for emergency surgery and when he got out and home, their HVAC went out. I called another "big name" brand first and they showed up and proceeded to take hours to troubleshoot, quoted me several wrong solutions and repeatedly tried to completely gouge me on ridiculous options that made no sense. I excused them and found Cool It on Yelp. Soooo glad I did! Vixiene came out that night, finished troubleshooting in 15 minutes, nailed the issue and next morning I had two quoted options that were super fair and he had us scheduled that evening. His guys were incredibly respectful, neat and cleaned up after themselves after they were finished. What I relief to find such an honest and reliable company. I can't recommend them enough! read more

I was able to schedule an appt for the next day and Vixienne was on time to repair my AC unit. I would highly recommend him!

I had high hopes for this company because they had good reviews, but they must not need the business. I have tried calling the phone number on yelp as well as the phone number on their website multiple times and never gotten an answer. I filled out a request for service on their website and nobody ever contacted me. I filled out a request for service on yelp, to which they did respond quickly to ask when I was available. But they never responded to me after I told them my availability. I guess I will have to find another company that answers their phones and/or responds to service requests. read more

Excellent service and reasonably priced. Vixiene came out for our heating system maintenance and also repaired an AC issue which would have been a major expense if we went with another company. Highly recommend Cool It! read more

Cool-it was quick to respond and repair my AC. They provided good service and a good price. They were knowledgeable about the AC system. I'd use again and recommend to others. read more

Sent message about AC unit fan turning off & on due to overheating. Within 24 hours, Billy arrived & said yeah it is time for replacement. Our AC unit lasted 22 years. We mentioned to Billy that we are planning to move. He gave us good tips & a reasonable estimate. That same week, a team arrived & installed the new unit. They only needed an outlet & access to our attic to finish installation. Met with others who gave us a better offer however Cool It Air gives better service. Billy stopped by to verify the 3 ton AC American Standard worked well, helped get our warranty & even explained how to transfer it to new owners. read more

Cool It Air Conditioning and Heating - 3 ton American standard - Heating & Air Conditioning/HVAC Near Me - Cypress, Texas

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Me and the family work the unit pretty hard, so I'm definitely glad I have someone on speed dial when things need repair. I've called on a few occasions and each service has been reasonable and fast. Thank you again Vixiene for the awesome service! read more

You have one opportunity to make a good first impression. I submitted an online A/C service request over the July 4th weekend, I have not received any response to this request on the next business day. read more

Vixiene responded promptly and troubleshooted the A/C for me. I am thankful that he was here. He is very experienced and knows where it has gotten wrong. read more

I had previously called another company because they came highly rated and had done a good job for us before. They sent a technician out that either had no idea what she was doing or her gauges/tools were bad/malfunctioning. She stated the coolant pressure was VERY low and that there was a leak in the system. She couldn't find the leak, so her solution was to offer an "isolation test" to "find the leak," which would cost $2200!! I told her no thank you and that I would seek a second opinion. I called Cool-It Air Conditioning and Heating. The owner of Cool-It, Vixiene, came out personally and performed diagnostics. He stated that not only was the coolant pressure COMPLETELY normal (not VERY low as the other tech stated), but that there was definitely no leak in the system either since the pressures were reading totally normal. I saved $2200 by calling Cool-It Air Conditioning. Vixiene, the owner of Cool-It Air Conditioning and Heating was VERY professional, courteous, and most importantly VERY knowledgeable. He was so nice, punctual, and did a great job. Because he found no issues with the system, he waived the diagnostic/service charge as a courtesy and told us just to monitor the system. He told us that if we had any further issues to call him and he would come right back out. I would without hesitation use Cool-It Air Conditioning and Heating again and would recommend them for any HVAC or heating needs that you might have. A heating/cooling company is only as good as the technicians that they send out, and I think that any tech that Vixiene sees fit to hire or trains in his company is going to be very knowledgeable about any issues that a residential property might be having. read more

I contacted Vixiene on a Tuesday morning seeking a repair visit for an issue that was not urgent. He told me he had time on Thursday morning and I told him I had a commitment later Thursday morning. He scheduled a time for me between 9 and 10. He called me at 8:55am Thursday land asked if I was at home. I told him I was ready and waiting for him. He said his ETA was 30 to 40 minutes depending on traffic. Crickets until I called him at 10 to tell him I had to get going. He was still on the other side of town! He gets a second star for picking up both times I called. Other than that, I prefer someone who will be straight with me about time and let me know when they are running late. I will not try him again. read more

Believe the hype! This is a great company that treats you right. Thanks to my fellow Yelpers, I quickly found the rave reviews for Cool-It. They were incredibly friendly and helpful. I only needed a tune-up, but they were also able to offer me good advice about the upkeep of my HVAC system. And the price was absolutely reasonable, especially given some of the horror stories I've heard. Honest, competitive, friendly, high-quality -- what more do you need? read more

I really enjoy the services they bring. They had a mishap on their end and waived my service fee which is what a good company does. They take fault and compensate for it. What really has me coming back to them is that they not only fix the problem but provide me with information on what I can do to prevent the issue from happening again. They also give me tips and advice on things I can do on my own. The information they give is very helpful as it has helped me in the past. Great service, great people. read more

After getting screwed by Reid's Refrigeration Cool-it was there to save the day. Reid's sold me $500 of parts I didn't need then they told me I needed a part they didn't know if they could get and never called me back. They basically left me and my family with no air conditioner and the Texas summer heat of 90° inside my house and could care less. To make it worse they kept asking to speak with my husband!!!!! I called Cool-It and spoke with the owner and he immediately told me that he had a part I needed and they could be there within 30 minutes. Billy showed up and install the part and showed me his step-by-step process and taught me all about my air-conditioning unit. Not only was he knowledgeable but he was also very personable and a great guy. I would definitely recommend this company. And when it comes time to replace my air conditioner they will be doing it! read more

If you ever are in need of fast, and professional AC servicing, Vixiene is the guy to go to! Our AC went out last night, during one of the hottest nights that we have seen this season (so much so that Ercot is asking Texans to reduce their power consumption this week). I called Cool-It this morning and he was in the area, so he squeezed us in before that 2 PM sun scorched us to death. Thank goodness for that! Our huskies wouldn't have been very happy going another day without AC. Pricing was also reasonable! read more

Cool-it's service is awesome. I've called on them for help a few times, once for maintenance and a couple times for repairs. Vixiene is who has come out each time and he is great. Most recently I had a problem with my house taking a long time to cool. Vixiene took a look at the unit and asked if anyone had worked on it before. I told him about a year ago the coil had been replaced and he pointed out that it wasn't installed correctly which was causing an air leak. He suggested I contact the installer and have them correct the issue. He didn't charge me a cent for coming out and even checked my refrigerant level as a courtesy. But the awesome service doesn't end there. I had the other company come out and they suggested replacing the furnace which would cost almost $4k. I wanted a second opinion so asked Vixiene to come out and if he agreed with the diagnosis I'd rather he do the work. Well, he came out and said that the furnace was fine and to escalate my issue with the other company. I did that and had a senior tech come out. He agreed that the furnace was fine and went ahead with repairing the original install. He also admitted that the original diagnosis was wrong and apologized for the mistake. I don't know if they were trying to take advantage of my situation but I'll give them the benefit of the doubt. What I do know is Vixiene for sure was not doing that and he saved me from potentially spending thousands on an unnecessary repair. And he never charged me a penny for his time. I highly recommend Cool-it! Thanks Vixiene! read more

Vixiene helped me out - he was able to quickly come to my apartment, understand the setup, diagnose the issue, and fix the cause of poor cooling performance. Furthermore, he remembered the visit and was able to troubleshoot a power issue. Would recommend for anyone! read more

Thank you Billy and everyone at Cool-it for being there for my parents and restoring the cold air when their AC started blowing hot today. My elderly parents called me in distress as they were sitting and sweating in 85F degrees. They didn't know who to call to repair their A/C, as they've had bad experiences in the past. I hurriedly looked online and called Cool-it, and you guys were at their house in one hour! You are the first company to provide them with a great experience and great customer service. You provided a thorough inspection, found a refrigerant leak, and provided a competitive price for a recharge. My parents appreciate your honesty, kindheartedness, and they appreciate not having an aggressive or uncomfortable pressure of an up sale. Thank you for working through the communication barrier with their Spanish. They were hesitant to speak since they struggle with English, but found it very easy to understand you Billy. Yes, ultimately with the leak they will need to replace their dying 15 year-old system. You will be the first call we make when we make that decision. We can't thank you enough for your quick action and honest assessment! read more

All the 5-star reviews are accurate. Our A/C simply wasn't cooling the house and Billy did a thorough assessment and showed me pictures of the issue (rusted out evaporator coil). Once hired they were here with all the parts necessary on-time. George and Mario did an excellent job on the installation and everything was clean and professional. Our A/C now cools the house again! Highly recommend Cool-It. Great work and customer service. read more

Cool It Air Conditioning and Heating - Before: Rusted out evaporator coil - Heating & Air Conditioning/HVAC Near Me - Cypress, Texas

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Vixiene is amazing, and has been our go-to AC pro for years at both our rental property and and our home, and his team is great, too. I recommend them often to family and friends. read more

Called Mr. Vix in the evening and he was at my home the next morning. Very friendly and professional. He immediately started diagnosing my ac problem and before you know it, it was fixed ! This gentleman knows his craft ! Very fair price ! I recommend him proudly ! read more

June 7, 2020: For two more occasions, had issues with AC on another property. Again they showed up on time, provided honest opinion. No up-selling. Thanks Vixiene. You got my business! Fair honest reasonably priced service. Technicians came out same day and repaired with no extra charge. Will definitely give them business again! read more

He was able to come almost immediately to assess the issue, of which he quickly assessed! Very friendly, personable and efficient. Will definitely call again for any HVAC repairs. read more

I have reached out to this company couple times in the past. It appears that they are selective with what project that they take on. That's not a fair practice in my opinion. They should be specific to state what they do and not do. Both requests, they respond with "we do not provide that service " read more

One of the two A/C systems in my house stopped working, so I called the company that had been using for 12+ years. After making their diagnosis, they told me that they required ordering a spare part. After 4 days without hearing from them, I called them and they informed me that because of the age of my equipment, the spare part was no longer available, and the only option was to replace the entire unit. Due to the questionable arguments I was given and the lack of updates about the repair process, I decided to look for another company. The reviews I read about Cool-it include in many of them the key words of what is important to me, such as honesty, timely service, reasonable price, knowledge, and professional treatment. Vixiene showed up at the day/time that was most convenient to me, diagnosed and fixed the problem quickly, which turned out to be a minor repair and not the replacement of the entire unit that the other company tried to sell me. I am extremely glad I found Cool-it. Thanks again Vixiene. read more

Vixiene is a very nice man who came out quickly and fixed our blown capacitor with a temporary one, and 9 days later came out and put a permanent one on one. He didn't even charge us until he came out again. Very kind gentleman and I would definitely call their company again. read more

Vixiene came out to install a float switch, a sediment trap, and also to seal the air handler and replace the insulation on the refrigerant line. His price was fair and he did good work. He was also nice. read more

Sent message from Yelp that my air conditioner was not working and thought it was the thermostat but it was something else. Instead of selling me a thermostat, when I didn't need one, Cool-It's technician, Billy, diagnosed the problem within five minutes - clogged drain caused the A/C to turn off which is what is supposed to happen but I thought it was the thermostat. Cleaned the drain, told me what to do every few months to keep clear, and we had air conditioning on. I contacted them around 10:00 AM on a Sunday and they were here by 1:00 PM on Sunday and didn't charge a crazy amount for a Sunday repair - just normal amount. Technician Billy was professional and polite. Had to go into the room with the A/C unit but asked first if anyone was in the room because the door was shut (it was in a different room but he did ask first). Would recommend Cool It to anyone needing an A/C Repair. read more

We've used Cool-It for 2-3 years for annual ac/heat checkups. They always seemed to do a thorough job for a competitive price. Until this year, I would have rated Cool-It 5-Star. The HVAC equipment in our house is old and will need replacement soon. Last year, Cool-It gave me a reasonable quote to change-out all of the equipment. I began to question the cooling efficiency of the downstairs ac system during the May-July, 2021 time period. I made repeated attempts to contact Cool-It (via text and website service request) and never received a return call. I understand the HVAC service providers are busy this time of year, but wouldn't you think they would respond to an existing client? Cool-It lost out on a $20K system replacement job because they were too lazy to respond. Found another company with outstanding Yelp reviews to do the job for about the same price and they made me feel like my business was valued. For that, they have a new satisfied, long term client. Goodbye Cool-It... read more

I came across Cool-It Air after a had issues with my previous Home Warranty AC Repair. Vixiene was able to help me out in figuring out what was wrong with my AC. It was touch-in-go trying to troubleshoot and find what the issue was. But the reason they are getting 5 Stars is Vixiene went above and beyond in trying to figure it out. Even to the point of lending us a temporary AC to use so, we could at least survive the Texas heat. read more

At the beginning of the summer I noticed the mercury, well...digital temp on the thermostat climbing a little so I gave Vixiene a call. He came out to the house and noted there may be a leak in the system. Taking another look at the evaporator coil, he still could not determine if this is where the leak was coming from. He proceeded to refill the Freon (1.5lbs) and added a sealant to the system that would stop small leaks. Well, here we are almost 5 months (and 1 brutal summer) later and the system is still running cold without massively expensive repair. I would just like to reiterate this man and Cool-It is by far the best AC service in town and Vixiene has a customer for life. I tell everyone I know to use him!!! 5 star service all the way!!! read more

Wouldn't it be great if the air conditioner would wait until January to go on strike? Alas, that's never the case. If you know anything about Houston in July, then you know how distressed I was to see my thermostat keep ticking up, despite my desperate and futile jamming of the "down" button. With the temperature in the house hanging around an oppressive 92 degrees at 10 o'clock at night, the hubby and I loaded up the baby and two puppers and escaped to the sweet, sweet refrigerated air of a nearby motel. First thing the next morning, I reached out to Cool-it Air Conditioning. I contacted them through Yelp just after 8 a.m., and received a prompt response from Vixiene, the owner. Billy was at the house by 11 a.m. He was very professional and courteous, and was quick to diagnose the problems in our A/C unit. He explained all costs upfront, so there were no surprises when it came time to pay. He got all the work done within a couple of hours, and I am now sitting at my desk, basking in the glory of an open vent. I hope it will be awhile before my air conditioner needs resuscitation again, but whenever that time comes, I would absolutely call Cool-it again. They provided fast, professional service at reasonable rates ... it was all I could have asked for. read more

They got the job done and ac is working better than ever. Tech that came out was super knowledgeable and even taught us about what went wrong and what could go wrong in the future. One bad thing was timing. I was told it would take 2-3 hrs for the tech to arrive and it ended up being 5 hours after the initial call. Would not have been bad if expectations were set correctly. read more

They work when they want, terrible response time, if your bill is not 3k they will not treat you well and they might cheat on you, I know this kind of people read more

So about two months ago my ac wasn't cooling the outside unit wouldn't run I found Cool-it they sent out this Vixiene AKA the Business Owner came out on sort notice wow right. Well until after only being at my house 5 minutes?for condenser never even stepping into my attic starts saying I need to replace everything and the minimum would exceed 8k just for starters I told him that I could not afford anything right now and sent him on his way. So then I called on friends to get referrals and someone said did you check the breaker I was like no and so I go check it is flipped I reset it and the unit has been cooling every since I didn't write anything sooner because I wanted to make sure it stayed on and I got busy. Now I can definitely say you should probably not use this guy in the first place but if you do and he starts talking about a lot of money get a second opinion. read more