They are back again. Never a pleasant experience when the AC is out. But they were here first thing…read morein the morning, diagnosed the problem, and had it repaired in minutes. He explained why I had the problem and it made total sense. They charged a very reasonable service fee and advised me that equipment is under warranty... who knew? I am always happy when Greg shows up. I always ask him to skip up to the house like he does in the video. I refer all of my clients to them.

I previously gave them a 5 star review, but that service no longer exists…read more We had a problem with our front heater and called Northwind because other service was good. The guy who came out took over 3 hours to "Diagnose" the problem, but because he had taken way longer than it should have, he only charged us for two hours. Got an estimate that the unit needed a new heat kit and we accepted it. NOTE: Their estimates try to be general and I do not like a general estimate when the cost is over a thousand dollars. They came out and put in the 'heat kit' and the heat worked. The only problem was it would not shut off when it reached the correct temp on the thermostat. We called Northwind and told them of the problem and they sent someone out. This guy was similar to the other in that it took him 4 hours to diagnose the problem and each time he would tell us it was a problem, we would say, "But your guys fixed that." and his story as to what the problem was would change. We were told at least 4 different reasons this was not working. He finally settled on it was a valve on the roof and he had tested it with a magnet. The other problem was the guy would stand around and talk to employees the whole time he was here. Then he called a manager up to the front to tell her he was only going to charge for 2 hours. I was there and heard it and left her to sign. The next morning I get an invoice charging us 4 hours for sending out the village idiot. I immediately called Northwind and was put through to someone named Dale with an attitude. I explained the issue and he had said well you don't have to be upset and I told him I wasn't and was speaking in a normal tone and am just telling him the issue. He apologized and made a comment that he was just saying it because of others?!? Then he told me he was going to check into it and call me back. That was on 1/25, a week ago yesterday, and he still hasn't gotten around to it. I called another A/C company and they immediately found the problem. Whoever put in the heat kit or the person coming to 'diagnose' the overheating issue had burned out an entire circuit board. The actual problem was fixed when they reset the thermostat but now we have to buy a new board to be able to have heat in the front of the building. Northwind used to be good. Undoubtedly they are scraping the bottom of the hiring barrel now due to their growth. The people they are sending out now are incompetent, lazy, and slow. Oh, but they do continuously send you reminders that you have an estimate you haven't agreed to!!! You need to sign it so they can send another village idiot out. USE ANYONE ELSE

Reasonable and fair prices for service, parts and labor. Terry is honest, kind and personable. He…read moredescribes the issue and how he can repair it. Our AC went out one evening in July in Houston. Terry was available to come to our home after a call he was on and able to fix our AC and get our home cool again that night. We were very satisfied with his work and work ethic and the price for the parts and repair. We will be calling Terry in the future for service calls and repairs for our AC and heating.

I've been using D&T for about 3 years now. They are very responsive when I call, professional and…read moreexplain everything clearly to me. Their prices are reasonable and they've always fixed my issues in a timely manner. I highly recommend them!

On the hottest day in recorded Houston history, I woke up to my AC not working. My place was 80 F…read moreand rapidly climbing before I had been up an hour. To top it off, it was a Sunday. I frantically searched online for any service technicians nearby who could come at the drop of a hat on a Sunday. Jason not only came and replaced the capacitor while I was at a previous engagement planned that day, but he left his son's birthday party to make sure I had it fixed as soon as possible. I told him he didn't have to but he insisted on doing it anyway. It was so hot that day (109 F), it took until midnight for the place to cool down again. I don't even want to think about what it could have been like for us if Jason hadn't helped. What a great company! Very reasonable price as well.

Jason, and before him his dad Jack, have been checking out A/C and heater for 5 years and always do…read morea great job. Jason is very reliable and thorough and provides good maintenance tips. He explains things very clearly . Our units are over 15 years old, and if they are still going, it's partly because of this great business. Thank you!

Joe Fuentez is the best AC repair man. He has been in the business for about 20 years and trained…read moreunder his father. He knows his stuff and researches everything. He treats his clients like family & finds best solutions. He makes calls on weekends and even holidays. During covid19 times he is wearing a respirator mask..top of the line to protect not only himself but his clients!!! He is social distancing and following all of the guidelines while servicing his clients. He also was ahead of the curve installing top of the line UV lights in your AC vents..UV kills covid19.

Joe fuentez came out the same day I called after explaining we had some torn ductwork that need…read morereplaced He came out and offered a lower quote than all the others quote from much larger companies, he also tested both AC systems in our home and found a leak in upstairs system that was 14 years old With the money saved on ductwork we replaced AC system Getting on the schedule and getting materials took a few days but very happy with the service I highly recommend

Jose G. completed a maintenance check and I was very impressed with his service. This is a great…read morecompany with very professional and accommodating office staff and technicians. Their new installation went so very smoothly with constant supervision. The financing allowed me to take advantage of a competitive price. This is a quality product and company.

I called the AC company because my AC drain line was clogged. They sent out a guy who charged me…read more$89 to say they couldn't do anything about it. That could have been said over the phone and I wouldn't have wasted so much money for absolutely nothing. They will sucker any customer who calls them. Don't waste time or money with this firm.

This company was amazing at first. I moved into my home in 2023 the ac system was older and Bo came…read moreout and did a few service calls. Then he gave me an estimate on a new Rheem 5 ton outside unit for 8,000.00 to finance with Synchrony bank. He assured me with maintenance this unit would last 25 years. He also explained that eventually I would also need to replace the inside system but it did not need it at this time. As time went on we started having issues with my inside unit. Bo came out the blower had to be replaced I paid them another 1500 to replace it. It kept happening when I asked him for an estimate to replace the inside unit he stated that I would have to replace the entire system even the outside unit he just installed less than 2 years before. When I asked for an explanation he stated they just passed a law that R-22 freon was no longer being manufactured so there was not an inside unit compatible with my outside unit. I am still making payments on the outside unit until October 2026. Bo tried to get me to install another system with him for 13,000. My husband and I could not pay that we had to go without A/C in our home for over a year. I got a couple of quotes from other A/C contractors they stated that Be Cool put to big of a unit on our home which stressed out the inside unit causing more humidity and it to run non stop breaking the blower I had them replace. They also told me the freon issue for the R-22 has been an ongoing since 2010. I got no compensation from this company for there mistake nor did they ever reach out to try and resolve the issue. I would not recommend using this company.

I'm sure that with the time I called . About my issues they were out on other calls, but the team…read morefound a way to squeeze me in. They quickly located my area of concern and set me up for early morning repair. I must thank them for the quick response. I have needed them more that once and trust in their work and even had them install a complete unit/ furnace and all.

I worked for Emmanuel Ramirez, and unfortunately communication was almost null. The systems would…read morenot work properly for me, I let him know various times. I never hid that from him. I am a single mother with a newborn, a 6 year old and an 11 year old and on top of that I have kidney failure. I am at the point of falling into a deep depression just because of a payment that Emmanuel says he will not give to me. Because I did not work correctly as per him, mind you, I always told him when I had issues, I requested assistance and never received. Luckily I am a US citizen, although I live abroad. I will be proceeding legally. There is no excuse to not pay someone.

We've used Comfort Squad over the years for multiple projects, including a 2 stage AC and furnace,…read moresheet metal ductwork with fresh air duct, Aprilaire filtration, blower door tests, insulation removal, attic air sealing and blown in cellulose. The pricing is very reasonable, they do beautiful work and even installed a walkway for equipment access and a storage area in my attic. Check out the pictures of my attic! The owner is a great guy and truly cares. I'm not one to write reviews, but Houstonians need to know about this group.

We've been using this company for several years and find them to be honest, reasonably priced and…read morethey always get the job done. They know our funds are limited and don't try to sell us but work to make it easy on us. Technician Osiel "Ozzy" is a gem and as a woman I would feel completely comfortable calling him on my own. 5 STARS

The service was efficient and fast! They ran a complete diagnostic and found an easy, affordable…read moresolution the same day. We even bought their protection plan and will be calling them again should anything falter again in the future. Thanks!