My 20 yr old AC was leaking freon and I decided rather that repair it, that I should replace it with a new 410A unit. I did lots of research and came to the conclusion I could only afford a 14 seer 5 ton unit so I began shopping on the internet for contractors. I found a contractor that had a good reputation and he gave me a reasonable price on a 5 ton 14 seer Goodman unit and I was about to give him the job. It was then that I contacted Gilberts AC and also had them come out to give me one last
estimate. After their rep left I got an email from Stephen Moore the owner quoting me a 5 ton 16 seer new Trane unit at a much better price. I was excited about this as I thought the 16 seer unit was more than I could afford let alone a trusted brand name like Trane. It was the weekend and on Sunday morning I decided to read more of Gilberts reviews online. I came across a reviewthat gave me
cause for concern and decided to call Stephen (owner) sunday morning. I left a message with the answering service and surprisingly he called me back within 20 minutes. Stephen was very open about the review(s) and explained the situation in great detail. It was obvious to me that the customer was trying to take advantage of him and his company and that he had gone far above and beyond what was reasonable to address the problems which seemed not to even to be their fault. I don't believe
any other contractor would have done this. This gave me the reassurance I needed to trust Stephen of Gilberts AC to do the job. His crew, Jesus and Juan arrived Tuesday morning and spent the day
installing my new Trane XR16 unit. They did a fantastic job and were very professional and easy to deal with especially since I was there to watch everything. They even went out of their way to
correct some installation mistakes made in the original old unit that would make things much easier for me with the new one. The next day, Lee, a supervisor at Gilberts came out to fine tune the
refrigerant set up of my unit by adjusting sub cooling etc. Lee is very knowledgeable and a true pleasure to deal with. Not only did Stephen the owner of Gilberts give me a great deal but he gave
me extras at no additional charge. I got a "transition" unit with access door so I could clean the coil, a Surge Protector for the condenser unit outside, a new Thermostat and a fiberglass pad for the condenser. While Lee was there he tried to get the surge protector to work properly but since it was not the one they usually use they couldn't get it to work properly. I called Stephen and he arranged for Lee to come back the next day and swap out the problem surge protector with the one they
usually use. Lee came back and did just that and the other surge protector worked perfectly. I must say that I am very picky and detail oriented and demanding when it comes to customer service.
With that said, I must also say that Stephen Moore the owner of Gilberts and his employees exceeded my expectations in all those ways. I couldn't have made a better choice of AC Contractors to do the job for me and I fully believe that should any issues arise later with my unit that Stephen and his crew will provide the same excellent level of customer service they have exhibited during the installation and tuning. Stephen is extremely customer oriented as are his employees and that is a
rare thing these days. Many claim to be but when it's time to deliver they fail and you can't even get them on the phone. Not so with Gilbert's AC....they go above and beyond to meet commitments and truly delivery excellent customer service. I am extremely happy with my choice and never once felt any pressure in regards to payment or extras etc. To anyone who finds themselves needing a new AC, you will not find a better, more honest, more reasonable and more competitive contractor than Gilberts AC. Do yourself a favor and give them a call and you will be glad you did. read more
