I love the Apple store. The "geniuses" that are teaching me about my computer have all been friendly and informative without being condescending. Although the Apple store folks sold me a lemon of a printer, I have found it in my heart to forgive them--since my Apple computer has never given me a moment's worry. Remembering the days of memory typewriters, I am still in awe of my MacBook Pro! read more

Was skeptical of this store after reading the negative reviews, but I had a great experience there today. Was every single person I saw in there extremely friendly? No. But I made an appointment online this morning for 11am, was seen by a technician at 11:02am who then proceeded to patiently wait as my dead iPad charged for 10 minutes, and then fix my issue. Very appreciative of the Genius Bar and my technician and highly recommend. read more

Terrible experience today. Went in to buy a new iPhone and explore getting a new iPad. After rude, condescending and disrespectful experience with 2 service people I left without buying anything. read more

I like the Apple Store normally but today the Apple Store customer service is bad the person who helped me didn't know how to help me and left me half way through the Appointment but normally Apple is great!!!! read more

Drop into the store and ask silly questions, since some simple things are a mystery to me. Everytime the first person I meet answers my question. Occasionally, when my apple product is old, they say so, but don't try to sell me another if I don't want one. read more

Horrible service came to pick up an online order and was completely ignored for 15- 20 minutes. Finally asked an employee standing in the middle of the store doing nothing to help me only to me told she would get someone. Only to wait longer without any help. If I was someone who blamed everything on people being racist that would be my first guess to the poor treatment I received. Since I am not I will instead blame it on poor customer service. read more

Overall great experience! I went in without an appointment to repair my iPhone and got it back the same day! Customer service was also great! read more

Went in with a defective applewatch. I bought the week before. They tried to tell me I was the one who caused the damage. Basically said i was lying. I have spend many thousands at this store. Was even planning to get a new computer there. But at this point, i dont know if i will ever buy from apple again. The manager was absolutely beyond rude. The apple genious i was with was not helpful whatsoever. read more

walked in there with my iphone 4 in need of securing the back plate since the 2 little screws at the bottom were loose, so anyhow I walked to this,not sure, sort of Apple employee (how this clown was hired and based on what is a mystery) and said here's my problem Can you help you me? the bozo replies:"sure,would you like to make an appointment? me:"An appointment for 2 screws that I'm sure you can tighten yourself?" him:"Well it has to be done by a technician and again would you like to make an appointment?" me:"really? you must be kidding because if bring me the freaking screwdriver I'll do it myself!" So I realize that dealing with that corporate douche was not going to help me and more likely send me to Folsom county for assault,I walked away peacefully...then on my way out , cute girl with a blue shirt says:"Have you been helped?" I told her my problem, she took my iphone to the "genius counter" for 5 minutes and came back with the problem solved. thanks! read more

Don't go on Thursday evenings. Employees are shady! i received customer service that reminds me why I don't regularly purchase my Apple products here-I go to Best Buy. They wouldn't honor my telephone back to school purchase deal (free BeatsX) after I tried to do a return/repurchase to take advantage of a combo gift card and trade in purchase that the online agent said would be ok. After wasting 30 min. I left. Turns out that they did not process the return for the return of BeatsX headphones and it reflected that I had picked it up (though I didn't) and would be charged $150 since it was outside the the Back to school deal. They should have done that immediately. If I hadn't called the Apple telephone sales support, the employee and Thurs night manager would have had the headphones at my expense-$150! Thankfully Friday's manager processed a return. Those Thursday night employees are dishonest! read more

As has happened at other Apple stores, I was treated like an idiot. I had a straightforward but somewhere obscure question about my iPhone X. I could not get the employees to listen to what my question was.They repeatedly answered the simple question that they thought I was asking, and not the question I was asking, no matter how many times I told that that was not my question. It may be that most of the time they deal with people who have very little knowledge, but that doesn't excuse them not listening. Is it because I'm a middle-aged woman? Other times, other Apple stores, I have been insulted by the employees' surprise when they figure out I know what I'm talking about. Maybe they should try hiring some grownups for a change. read more

JOIN THE CLASS ACTION LAWSUIT RE IPHONE 6 touchscreen problems!!! THE WORST Apple Store I've been to!! We had touchscreen problems with three IPHONEs 6 PLUS. We had terrible experience at this store trying to solve these problems. HORRIBLE SERVICE! Unbelievably RUDE MANAGER! Don't trust staff at this Apple Store when they tell you that this is your fault your IPhone 6/Plus is not working because it's bent and it's bent because you dropped it a couple of times or sat on it! It's not your fault! You don't have to drop it or sit on it for it to break. IPhone 6/Plus is designed so badly that it easily bends and breaks!! Apple knows about this problem but they want us, their customers, to pay for their mistake/poor design. It is unethical! They train their employees to talk marketing language and say things according to Apple instructions. They aim for you to choose to buy a new Iphone instead of fixing a "defective" by its design IPhone 6/Plus. They say "Buy IPhone 7 or IPhone 6S - they are stronger and they won't bend" Just trash the one you bought for $1100 and buy a new one!! This is what they offered to us as a solution. Nice solution, isn't it? We have three IPhones 6 Plus (my husband, my mom and I). When your IPhone 6/PLUS breaks and you go to this Apple Store to fix it they will accuse you of breaking your IPhone, and tell you that you have to pay $149 for them to swap it out for a "new" IPhone 6/Plus. Watch closely when they give you your "new" IPhone - it comes in a used box (not sealed or taped) and IPhone they give you stating its new is NOT A BRAND NEW IPhone - it's a refurbished IPhone, i.e. made with parts from different used IPhones. If you decide to swap it out your "new" refurbished IPhone will die in three days (like in our case) or maybe a bit later. And they will ask you to pay another $149 to swap it out for another "new" (read refurbished) IPhone. I am serious. Don't buy this BS!! They have a class action suit going on. Join it! Info re lawsuit is easy to find on the Internet. Staff at the store can't talk about it, they will tell you they know nothing about the lawsuit or any problems with IPhone 6/Plus. Well.. they got their instructions. REGARDING THE STORE AND SERVICE QUALITY: I would give zero star to this store if I could. STAY AWAY FROM THIS STORE! Service at this location is horrible. They have 30 employees standing around, chatting, and 10 customers waiting to be helped for hours at any given time of day. And if you are lucky to get so-called help that day it doesn't mean they will actually resolve the issue you need to resolve. They are rude and unprofessional. Every time you go there you spend at least two hours waiting to be helped. Yesterday my husband and I spent five hours there and our problem WASN'T solved. The manager was extremely rude. He treats customers like dirt. When I told him that the option they give us (we can get another refurbished IPhone 6 Plus for free) is not solving our problem - because this phone will also die soon because it's refurbished and this series of IPhones have an initial touchscreen problem - he couldn't care less. He told us he won't talk to us anymore and instructed the staff at the store not to talk to us. We had to leave the store. We've been loyal Apple customers for many years and never experienced anything like this!! HORRIBLE! Apple Store in Corte Madera deserves to be called the worst Apple Store in the whole Bay Area. read more

Just left this place and was so disappointed. Usually when walking into an Apple Store they greet you and are very attentive. Nevertheless, at this location, most of the employees were talking amongst themselves and although I made eye contact with a few of them, never once did they ask if I needed assistance. When I approached a group of them to ask for assistance, I felt as if I was interrupting them. Overall, I felt as if I was bothering them by wanting to buy a product. Not the customer service I expected. read more

The repair team is kick ass. I arrived with two MacBooks that must have agreed to a suicide pact during the busiest time of my work. Genious Jack, sans cape, fixed them both in no time flat... despite extensive repair. The Corte Madera store is a gem. read more

Worst customer service of all Apple Store locations that I have been too. Every single associate was rude and unhelpful as opposed to other locations that always have always helped me fix a problem. Very disappointing seeing that this is my local apple location and I will have to drive further to reach someone who is actually helpful. Do yourself a favor and drive to a different location with associates that will actually help you and give you correct customer service like any other company does. Employees should have a do good attitude and the associates at this location are all sour and should learn something about customer service seeing as they work for a retailer that thrives off their customers. read more

Ryan Soifer was very helpful! I came in with an iPhone X I had purchased just a few days prior that was working a bit slowly, so I wanted it replaced to make sure it was not a hardware problem. He was knowledgeable and helped us out really quickly. I got the new phone in no time. I liked that I wasn't asked too many questions and was able to get what I came for quickly. Ryan was very personable and funny and made it a pleasant, rather than a stressful, experience. read more

Very disappointed to walk in to this store on a Monday so they tell you the next available appointment is on Friday. Thumbs down

had an appiontment at 6:45 and have been waiting for half hour for service.a technician came, walked away and has been walking around talking to other employees. service is terrible here. there are about 10 employees that are standing around helping nobody. i am surprised that a huger corporation like apple doesn't train their employees technical problems. i mean come on, its a tech store. i would recommend not to come to this store to have your problem solved. there has also been a person opposite of me and has had 4 people ask the same question and hasn't solved her problem. the people here are not trained to deal with the job they applied to do. read more

Normally one goes into an Apple store and can bank on feeling better and more energized when you walk out than when you came in. Not so here. This is an exceptionally poor store. I've never run across this with apple before. Prior to this store all my many apple experiences have been top notch, exemplary, the best customer service and most upbeat attitudes I've run across in retail. And this is in multiple major and minor cities over a decade. Not here. After multiple attempts to have this place win me over, I'm done. Shoulder shrugging, indifference, lack of concern, no smiles, let alone eagerness to please or enthusiasm. Done. read more

If I didn't have to give it at least one star I wouldn't. I have never been treated so badly in my life. So, the new iphone comes out and I go into the store 3 days before it actually comes out and reserve one with one of the sales associates. Very nice and helpful, by the way. Friday comes around, and I go into the store to get my new iphone, only to find out that not only was mine not reserved but that they didn't have any more left. When I asked the sale associate to check what had happened with my reservation, he simply told me that there was nothing that he could do, he couldn't even check by maybe my phone number or anything. I asked him if I at least could go into the store to see if the sales associate that had helped me with the reservation, was there, and was told that it was impossible. That I would have to wait in the long line and be scorted into the store by a sales associate. Frankly, the experience was so bad that I don't even think that I will buy the phone anymore. read more

Growing up with Macs, I have been a loyal customer for as long as I can remember, but after the customer service that I just received 2 days in a row, I'm seriously questioning whether or not I will be dealing with this company ever again. my iPhone 5 was slowly deteriorating and finally kicked the bucket. I chose to save my upgrade for the next iPhone coming in the next few months and paid the 269. to have the 5 simply replaced. I'm going to share the process from start to finish. I end up having to walk in to make an appointment, due to not having a working phone last minute, which I dread the always 2 plus hours I am in the store even with an appointment. I walk into the always chaotic store where I am directed from one person to another, shuffled around like sheep. After 10 minutes plus, just to get an appointment, I'm told it'll be roughly 45 minutes to an hour to see someone to see if it can be fixed, I then explain, showing the gentleman my phone, that the phone is most likely not fixable and I will gladly just pay the 270 to have it replaced. I'm told that I will have to just wait it out to even do that. I ask if I have time to grab a bite to eat and if they can take my friends number to inform me of when to return. "of course, you have 45 minutes at least, so go enjoy a dinner" I am explained. My friend and I sit down at a nice restaurant and within 10 minutes I am prompted to return. I return to the store, where I am again shuffled around from one person to another, told when I first walked in that I'll wait roughly 5 to 10 mins to be seen, then I wait an hour before I'm seen. I explain the situation that I'd like to simply pay for a new iPhone 5 to get it over with as fast as possible. Meanwhile, I have a friend sitting by themselves waiting for my return. I am finally brought out a phone, where the man tells me that the phone needs to be charged and I'll need to wait another 20 mins or so for it to charge, so it can be hooked up. The phone is paid for at this point. I wait and finally at about 20 mins, it turns on. Another 10 to 15 minutes pass by and someone finally comes over to hook it all up, so that I have a working phone. It fails, the new phone was broken. I am showing frustration at this point, where a man who called himself the store manager, named joe walks over to me and tells me that if I drop one more F bomb, he is going to kick me out with a broken phone and no refund and he will personally remove me. He was a very large man who was obviously trying to physically intimidate me, all puffed up and in my face. I explain that I am frustrated with the situation, but am in no way cussing, as I have more respect than that, especially when children are present. He starts arguing with me and begins to get red in the face and quite hostile. This is an apple store in Marin right? What is going on here? I seriously thought this large man who called himself a store manager was going to hit me. I then tell him that I do not appreciate his approach in trying to intimidate me. He simply tells me that he needed to reset the situation. Seriously, you think that's OK in a professional environment? They spend another 30 minutes looking for another phone that may work. They plug one in, because of course it needs to be charged again. We go through the process once again and there are multiple issues, but they get it to be able to make calls, distorted sounding calls, but they found that to be good enough. Fine, I take the phone just happy to be getting out of there. The phone powers down and I try to charge it over night. Nothing happens. The only thing that lights up is the apple on the screen. At this point, I don't have the patience to go back and deal with them, so I send my personal assistant. She later on brings me back the same phone, still not working. She was told it was bent and they will not return it and were extremely rude from what I'm told. I inspect the phone and cannot see a bend at all, never mind the fact that I never used it and was almost immediately plugged into a wall and never even went into my pocket. With all of these issues, I am left with a receipt that says I paid almost $300 for a brand new phone, not even 20 hours out of the store that does not work. I am disgusted and will be taking this complaint as far as I can. Truly ridiculous! The hotheaded store manager making physical threats ought to be fired for such behavior. I was sold faulty equipment that they refused to take back the next day. Just as a previous yelp review mentioned, I will be reporting this to corporate headquarters and the better business bureau. read more

Went to the store this evening with my wife and son. We walked in and we are clearly not the high end folks they might normally see but we had on clean clothes and had showered within the day. Maybe that was the problem we didn't look like some disheveled hipster with skinny jeans or we weren't wearing scrubs to make it look like we're doctors. Either way we had intended to spend nearly $1000 on iPads and accessories. As we stood there another couple walked in with their dog with the hipster look that we didn't have. Right away someone asked if they needed help. They were looking at the same things as us and honestly probably weren't going to buy tonight. We were... Pretty sad that store is losing our business. May not be a big deal to them but honestly you are better off ordering online or going to a real store. The manager who lets this attitude take place in their store should probably be fired. What would I know I'm not cool enough to buy from them I guess. I will be filling a complaint through Apple itself. read more

I am a loyal apple user. However the support service in this particular store is very poor. Frequently, overcrowded and always understaffed. I've had genius bar appointments canceled w/o notice, been steered wrong by staff who are unfamiliar with Apple products and treated like a errant teenager by staff assigned to sort customers concerns, left waiting and more. I will continue to buy and use Apple products but will drive across a bridge to find competent service at other stores. read more

I set up a small business account and have bought a number of Apple products in the last 6 months. But I had a major problem with my iPhone upgrade plan (mostly because in an Apple email to upgrade I checked a 'wrong' box). I ended up with 2 IPhoneX's and I only wanted one. It was very confusing, working with Verizon to try and figure the whole thing out, but TORV CARLSEN and DAMON TAYLOR in the Corte Madera Apple Store worked on my issue until it was resolved! They were amazing in their support and determination to help me get my problem solved. I so appreciate it and encourage Apple customers in the Bay area to go to the Apple Corte Madera Store for purchasing and support. (I live in San Francisco, but think it's worth the drive!) read more

Teppy, the manager at this location was a complete and utter disgrace to all Apple employees. She was rude and deceiving and didn't address my situation or give me options on how to make the situation right. The problem was clearly Apple's software on my phone and I was told I couldn't get a replacement for the problem that they were ABLE TO REPLICATE IN-STORE. The management at this location is incompetent and has horrible customer facing attributes. read more

37 Apple people in blue shirts standing around yet it takes an hour to see a technician...what's the point

made me purchase a new phone after some bs about not being able to fix the screen. explained about a warranty but why does it matter if i have to buy a new phone anyway. boo on you apple store. next time i'm going android. read more

Any time you have to wait to spend money, that's a bad store. They don't even pick up their phone!

Who designed this new location? It is unfriendly and alienating. There is no Organization and the employees know nothing. Shame it's the only location in Marin. I'd rather drive to the east bay or SF. Run far far away. read more

I went to the Apple Store on a Sunday morning to get the battery in my iPod replaced, and ran into a bureaucracy that would make the federal government proud. Suffice to say, I ended up having to relate the exact same information three times to three different people, who gave me the same response each time. All this could have been handled by the first person I spoke with, who obviously had plenty of time to handle it. Instead, I was told to come back for an appointment 5 hrs later to repeat the aforementioned information two more times (after having to wait 30 minutes past the appointment time). Maybe this is efficient for the staff, but I thought customer service meant serving the customer, not the other way around. read more

This store starts me off with a receptionist, if that's their job description, and then transfers me to someone who is too busy to help. "Make an appointment", "don't you help walk ins?", "No we don't ". "you have to make an appointment, it's like a doctors office here" It's not a doctors office, it's a friggin retail outlet in a mall. Get off your high horse, and think about what costumer service is all about. The place wasn't even that busy. Too bad this is the only Apple store in my area, because I sure don't want to go back there. Signed Disillusioned. read more

Horrible in store experience. Passed between 3 associates who more interested in chatting with friends than trying to help resolve an issue. I have been a loyal apple consumer for years. But lately service and performance has deteriorated. Very disappointed. If I could give zero stars I would. read more

Wow this is the worst Apple store I've ever been to. Christine with the long braids is probably the rudest Apple employee I've ever encountered. Did not know her product mix or how to advise me, and I could tell she was extremely frustrated and unhappy with her job. She did not have any answers about digital AV coming in and out it out of Apple products using HDMI. I was ready to buy 4 new phones. asked to speak to somebody who might know about it, and she told me there was no one available and refused to find someone else. She says she only has an Apple iPhone 8, so that's all she knows. Did not recognize my phones as the X, 7 plus, and (2) 6s couldn't even tell what I currently have. I really really think that this is not a good representation of what Apple customer service should be like. I was ready to spend thousands of dollars on new phones for my family and the requisite AV connection supplies necessary. Taking my business elsewhere... I think it's time to switch to android. read more

A complete waste of time and a disrespect for their customers time. I jumped through hoops today, first using the Apple Store app to get information on how to fix my battery on my iPhone. Was directed to an ATT store. They kindly told me if I needed my phone today to take it to the Apple Store. I made an appointment in the Cortemadera store to get it fixed. I was concerned about the time it would take for the repair so I called the store to ask so I could appropriately plan my Friday evening. I stressed that if I couldn't get my phone fixed during the time they stated that I would be happy to make an appointment for the following week. I was assured my phone could be fixed. Well it wasn't able to be fixed and I wasted 2 hours dealing with Apple today and they could care less. The arrogance of the Cortemadera staff and unwillingness to take responsibility for their staff giving out false information is completely unacceptable. Why is my time not valuable? Why is my time not worth compensating for? I left the store with nothing fixed and in a sour mood about Apple and the lack of customer service they displayed today. All this for a phone which is consistently operating at a subpar experience compared to its competitors. I have been an Apple customer for 10 years and today I feel completely ready to move on. read more

I was in the store in the afternoon of Sat Nov 8 and had a terrible experience. I went in completely open to the possibility of changing from being a longtime PC user to a Mac user. Before addressing that though I needed to get clear about how to straighten out a Mac issue with my 90 yr old friends computer. Just a few simple questions. As I walked in the (always busy) store I passed an Apple employee standing by the front door who just looked at me as if to say "what do you want?" I proceeded back to a young lady with an Ipad. She was signing people in. She asked me with a sweet smile what I was there for and was quick to inquire as to if it was a sales question or something else. I explained to her that it was really both. She said OK then - we'll be able to help you in a few minutes and please wait over to the side. I politely moved to the side and waited..and waited...and waited. Meanwhile I wanted to try out a few of the computers on display. Not one of them worked beyond allowing you to look at the desktop! It was frustrating to say the least. Back to the Ipad girl. Well as time clicked by she occasionally looked my way and I waited. Then after about 10 minutes I went over and asked if she could tell me how much longer? She replied "Oh. your next" with the same sweet smile. Fine. I waited another five minutes and looked at her to see if someone was coming. She kept looking over at me and then after seeing me not being attended came over and said (with the same sweet smile ugh!) "hasn't anyone come over? I said no. After standing there and feeling incredulous and smarting from what felt like a deliberate slight. I got mad after another 3 minutes and left. I was so upset I vowed never to buyi an Apple computer. I like the products ~ but too often (not always) the people who champion them have an inflated opinion of themselves and the attitude to match. I don't think that I deserved to be treated this way. I found it really "off putting".... read more

Slow. Impossible to make an appt with Genius bar online. This company preys on Lemmings and does everything it can to separate people from their money and discourage them from seeking help. Genius Bar?? How about broken lousy computer workbench with disinterested employees manning the station? There is definitely room in the computer/smartphone world for a new computer company that doesn't make their products in China and actually cares about customer service. Oh and why is it that Yelp gives them 3 stars when the vast majority of the reviews on this page are 1 or 2 stars????? read more

Competent staff, fun product displays, and an array of new technology awaits you at this Apple Store. In a convenient location in a local shopping center, this Apple Store has a Genius Bar and appointment options for visitors. These features along with a pleasing outside aesthetic and modern inside decor, this Apple Store is sure to provide an enriching customer service experience. read more

Worst experience in a store I have ever had. Manageress is very condescending. Went to get the screen replaced that I cracked. $109 plus tax. Ok I thought. But because my iPhone 6 is microscopically warped they say it's now not possible to replace the screen and will now cost me $320 plus tax to repair. Bite me if you think I am going to pay that!! DONT BUY IPHONE 6 unless you bubble wrap it to protect its delicate frame!!!!!! read more

I brought my Mac Air in because it was doing a lot of strange things. My Genius, Aaron, was amazing. He listened to my long list of issues and fixed -- or suggested -- what I do for all of them. read more

Went there today asked a simple question to the Manager Josh. Gave me a generic answer that a computer could have spat out... Absolutely showed no interest and all he said was bring your computer and we can look at it.. Very surprising for an apple store. Being a long time Apple user, (27 years) this was terrible. Luckily for me I'm from Oregon so I'll go to the stores there. But if you have a choice don't go here for any questions. read more