Worst customer service i have ever experienced. Immature staff regardless of age. Won't deviate from their rehearsed script. When you contradict them with facts they get butt hurt and walk away. Went to get my battery replaced. Before they took my phone diagnostic said my camera was fine. After they gave me my phone back said they could not fix due to water damage and now my camera does not work. So i went back today to address this issue i spoke with someone named Ryan, i believe, who claimed to be the manager. When i explained the situation and that they had broken my camera he said no they didn't because they won't touch a phone with water damage.I said how did you know there was water damage if you didn't touch my phone. Then the "manager" got flustered and said well we opened it up and saw damage. And i said so you could have damaged it then. Again poor Ryan couldn't handle the truth stood up and proclaimed "WE'RE DONE" and stormed off. Oh well if he's the manager I'm not at all surprised by so many bad reviews. I will be contacting corporate next and I think I'll try the android. Don't go here unless you find complete incompetence entertaining. read more

One morning my phone did not turn on. I tried everything websites said to and nothing worked. So I made an appointment at an Apple Store in Corte Madera. My phone was not even 2 and a half years old. I had made the appointment days in advance and when I got there I had to wait for over 30 minutes until the technician came out to help. They tried everything I had already done and more, nothing worked. They then told me that there was no water damage or internal damage and that it was totally mechanical and not anything I did. So I didn't do anything, that's good, right? No. I had to pay for an entirely new phone because it was 3 months over my apple care expiration date. The most they did for me was take 10% off my glass screen protector which barely covered the tax for it. This is the worst apple experience I have had and Apple needs to take responsibility for their mistakes instead of making their customers pay for it. read more

i am the woman of 1000 questions and the people at this particular apple store are always more than happy to answer all of them, even when i come in multiple days in a row with new questions. very patient and knowledgeable! read more

I've since been back to this Apple store for various technical issues, and have found them quite helpful if you make an appointment with the genius bar. (Sign up on line, but don't explain why in the optional notes section or it will crash your appointment sign up--it did so more than once.) In any event, I'm more impressed by this store and less impressed with the supposed flawlessness of Apple products. read more

Okay, upgrade to three stars. I needed a bigger hard drive, as I ran out of room. Made an appointment at the genius bar, which I arrived for on time, and they were ready for me. Met a friend who works there and expedited, but I think they were definitely able to accommodate me at the time stated. My genius was pretty smart, and not very snotty. Unfortunately, they still wouldn't give me what I wanted. Why in hell won't you put in larger hard drives, Apple? What's up with that? So, I bought an external for the time being, parsed my options with the boy genius, upgraded to iTunes match and got all my stuff up on the cloud (which deserves its own review, so I'll refrain, but if I can just say, if I need wi fi to listen to my music, I think I'd rather have it on the drive, thanks anyway for the "help"). I schlepped the extra drive around for a week and then realized it was like having to put on an artificial leg to go to the refrigerator, contacted them for an authorized service provider and got a 500GB hard drive installed overnight for a very reasonable price. Luckily, I had my iPad! I also want to shout out to the Apple store in Boston, who fixed my kid's iPhone free after she dropped it in the toilet. Compassionate service from one of the most successful companies in the world. Cool. read more

Went to this store yesterday trying to return a 30 pin to lightning cable adapter simply because it didn't work with the aftermarket audio setup in my car, this old woman employee almost wouldn't let me return it, she kept hassling me and giving me a hard time about how it should work and how I'm not using it properly, I had to keep interrupting her telling her it's because I have an aftermarket setup so instead I bought a third party 30 pin to aux adapter, then she proceeded on to telling me how such an accessory is obsolete and unnesecary, really? Even after multiple times of letting her know I didn't care about her opinion and just want to return the item (politely) she kept saying she doesn't care about my situation either then went on to hassle me for another 5 minutes, this store should really look into its employees before they're on the floor harassing customers over a simple return! read more

Going to the Apple Store to me is like visiting the DMV in regards to the wait times. But thank God I got there at a good time, and only waited for 3 whole minutes. I guess it helped that I was there Christmas Eve and an hour before closing. I got help from Judy who was very wonderful in helping me with my purchase and re-setting my apple ID. I also needed help restoring everything (my phone was stolen) so she transferred me to Bruce- the Santa of the apple store. HE WAS NOTHING BUT AMAZING. My phone took almost an hour to reset, backup and what not, and Bruce walked me thru everything. He even stayed after his shift on Christmas Eve to make sure all my questions were answered and I was 100% confident in my phone. Visit Bruce, he is smart, witty, caring and reminds me of Santa with his white beard ;) read more

I bought a MAC here awhile back and bought the $99 yearly service/help contract with it. Seriously felt that I had struck gold with that....The issue is that the classes are ALWAYS sold out, the place is super loud and busy (great for them but not for me or other class attendees). After several attempts at getting into the classes and not being able to, I have given up. I hate my MAC (I know there are legions of folks who love theirs) and I hate this store. Their service is appalling and everyone there is scrambling to buy the latest, greatest Apple product/drink the Apple Kool Aid which I frankly do not. Sorry but as soon as I can I'm going back to the old PC which costs less and I don't have to deal with such attitude. And no help!!!? Who needs it? read more

If you are coming here to hang out, it's great. If you are coming to get something fixed, don't bother...ask your little brother instead. Long waits and too many useless employees on the floor. You probably have to make an appointment as an employee to go to the bathroom. read more

Two hours ago I wanted an appt to come in to their store and get a new battery for my phone. A very frustrating 2 hrs. Might as well chase a shadow. Horrible experience just trying to get an appt. It did not recognize my ID again and again and then when it did it wouldn't allow me to make an appt, which the phone tells me it's the only way to get an appt is via the net. Horrible. I tried for 2 solid stressful hours. Techey should not write programs that the non techey has to deal with. I am completely ready to change from an Apple product, if I only knew one that does a better job dealing with customers. read more

Great experience getting my new phone today. Conrad could not have been more helpful. He is the one to see for a new phone/upgrade. I didn't have an appointment so it was a long wait, but other than that it was a surprisingly pleasant experience! read more

Let's talk specifics. Yeah, it busy, packed, little wait time to kill, but REN makes it all worth it. He's awesome! I had a stand by appointment and he had my computer in his hands about 20 minutes after I came in. He was quick and easy to understand (cause I am sooooo not a techie) and even offered to help me carry the computer back out to my car when he finished. I mean, can we say C-U-S-T-O-M-E-R S-E-R-V-I-C-E????!!!!!. I wish more places hired people who seemed to enjoy doing their job!!!! So the store, yeah, whatever, but REN gets 5 stars! read more

Ray was awesome!!!! Helped in every way possible. Went above and beyond. What an awesome employee. I'd ask for him any time I need any apple help.5*+ read more

My wife and I started to have significant battery problems with our cell phones right after we downloaded the latest IOS 12. Yesterday we went to the Apple store in Corte Madera to get our problem resolved. We were assigned Rachel and Bella to help us. After we explained the problem to them they outright refused to acknowledge that there could be a phone battery problem associated with downloading the IOS 12 (please note that later on we found out that millions of people have had this problem). When we insisted that both of us had this problem right after the download and we have heard the same complain from many other folks, including our family and friends they started to ridicule us and very arrogantly told us that your batteries are two year old and it is time to buy new batteries. Later or per my request the manger (Mick or Nick) came. He was equally rude and arrogant and had no intention of listening or helping us (just like the other two of his employees). All he wanted was to sell us new batteries for the phone. After yesterday's experience my wife or I will not go back to the Apple store in Corte Madera and to the extent possible we will support Apples's competitors. If we do have to go to an Apple store, we would rather drive a few miles and go to the Apple store in SF to save us the agony of dealing with these rude, arrogant crooks who do not know the basics of good customer service. read more

I went to the Apple Store today for a sort of complicated order process where I had to buy for iPhone 6s and link them to the same new Verizon account. Other Apple stores that I have been to would often delegate more complicated task to a corporate 800-number, or simply just say that it is not possible. But this Apple Store, with Logan, Van, and Gianni in particular, was extremely helpful. The aforementioned employees were extremely professional and accommodating to all of my requests as a customer, and the transactions could not have been smoother. I truly appreciate their expertise, and they saved me a lot of time had I gone about this purchase a different route. I will continue to pass by three different Apple stores on my way to this one, because the excellent service is definitely worth it. read more

Corte Maderia is a great store. It's clean and the staff friendly. Only problem is the Apple brand 15 minute limit.

I was over an hour late for my Genius Bar appointment and they still fit me right in. Purchased & set up 2 new iPhones AND they helped me with a couple of computer issues. They did a great job and even found (without me asking) a Corporate discount that I did not know my Company had with Apple. Great Service!I read more

What's the point of having an appointment when you have to wait 30 minutes because they notoriously run behind.

Inconsistent poor service time after time. Last night, one rep did a good job of helping me with the product. But I was undecided. I was choosing between one he said was available, which I had confirmed on line, and another that I would have to wait weeks for delivery. He had to leave. Then I choose the one available but could not find anyone after that to help me and after 5+ minutes of walking around holding what I wanted in my hand I got someone to help me. She was unpleasant, snotty and said the item was not in the store. I left, again disappointed. Next morning I went to order it on line and again Apple says it is in the Corte Madera store. The young untrained people that this store hires do not understand service. I've spend many thousands here I have not had a good experience. Knowing Apple though, they tend not to care about their customers. They didn't get to be a trillion dollar company by spending time making people who walk into their stores feel good. It's all about the shiny things. read more

Terrible service. I was there to buy an i pad mini. I walked in at 4:30 and was happy to not see the store mobbed. There were a lot of employees in their blue shirts walking around. I walked in and approached the person who happened to check people in. He had walked by me a minute before. I was looking at the ipad minis, and this salesperson (an older woman with stringy dirty blond hair) says so you want to compare them in this low voice I barely heard. No, Hello, I am so and so. I understand you'd like some help. I had no confidence in this low key sneaky salesperson who doesn't even know the basics of sales. I walked out. Too bad I already own a MAC, an ipad and an phone 5S. read more

It's almost impossible to get an appointment for anything. My phone broke and I had to wait three or four days to get it seen. I gave been to many apple stores and this is the worst. read more

I needed to replace my new iPhone 3Gs, went to the Apple store and had a great experience. I have to say a special thanks to Chris Payne who sorted out my phone issues. He was amazing, so nice, pleasant and very helpful. read more

Very easy to get in, purchase and be on your way. The One and One service is helpful when normal channels of support do not work or if you just need some training/lessons about Apple products. read more

UPDATE: I'm changing my initial negative review (below) because after registering a complaint with the manager, Jeanne, I got both an apology and an ipod case. Jeanne was definitely concerned about addressing the problem and following up with Apple. My recommendation for anyone dealing with this store is if at first you don't succeed, try someone else. Probably the worst Apple store I've ever personally encountered. My less-than-a-year-old Macbook has gotten that weird cracked case at the edge of the keyboard thing three times now. On the last two occasions, I used the SF store and Walnut Creek, but this time, Corte Madera was the only one with an appointment in the reasonably near future. I read online about the frequency of this problem and about the California lemon laws, which specify that the manufacturer should replace the defective product on the third time the same thing breaks in a year. So I figure I'm good, right? Ren--a real jerk, so if you must go to this Apple store, ask for anyone else--told me that my computer breaking into pieces "wasn't a major repair" and that even though my computer would be out of its one-year warranty in 35 days, he wouldn't replace the computer. I replied that this seemed like a bit of a scam, since this part would--of course--break again in three months, as it has been doing regularly for the last year, and this meant I would have to spend $250 on AppleCare to make sure that it kept getting repaired for what is obviously some endemic design flaw. Then he started shouting about how he wasn't asking me to buy anything. Well, moron, if you're saying you won't continue to replace the defective part without AppleCare, and the warranty expires soon, what else do you think I'll have to do? His supervisor sat next to him nodding, as if this was a reasonable response. He told me that things that I read online (on about two dozen different pages) were just unreliable anecdotes that people were using to smear Apple. Um, okay, *cough* delusional. I asked for the AppleCare number as I left, and after a pleasant 10-minute phone conversation with Justin at customer support, I was told that I could get a replacement because this computer has needed four repairs (including a logicboard!) in the course of a single year. Gee! Imagine that. Customer service. He also mentioned--contra Ren--that the cracking laptops were an issue that was coming up a lot and Apple would continue to repair them after the one-year warranty expiration for that reason, even though they would replace mine at no cost. I used to love Apple stores, but it seems like I've gotten bad service in all of them lately. Walnut Creek seems a little better than most, but still, I can't believe how rude some of these Genius Bar people can be. I don't know what this guy's problem was at the Corte Madera store, but if you can't deal with customers, you probably shouldn't be working customer service. read more

A special shout out to "genius" Collin. Okay, the store was a crazy zoo. Drives me insane. It's a beehive. However, once I got to Collin, he was patient, helpful, kind, clear in his explanations and helped me get a needed repair for my macbookpro without charge. The turnaround time for the repair was a couple hours, even though I was originally told three days. Best mother's day gift ever. read more

I was having difficulties with my "old school" Apple 4s. Couldn't get my e-mail, or texts. Walked in to the store, was met at the door by a young man who asked me my problem, called a young lady over and she fixed it in two minutes! Very impressed with the immediate attention, and their expertise. As a very senior citizen (I was born when pay-phone calls were a nickel) I really appreciated the service. Thank you Apple people! read more

Every single charger that I used on my iPhone 6 was giving me a hard time. I had to adjust it and leave it at the right angle, I knew it wasn't the charger because I tried various charging cables and they all worked once I would move them around. I took it here and it was a simple cleaning to my charging port, FREE, I wish I could've gotten both of the guys names, but thank you! Now my charger locks in place and no more of that annoying adjusting, again I could not be happier! read more

Great service, I was 15 mins late due to traffic and they accommodated me. The Gentleman working the Genius Bar was incredibly efficient and kind read more

Best run Apple store I encounter in my travels. Staff is expert, responsive, proficient, and most courteous, particularly considering how busy this store can get. There is a real commitment to "problem solving" so you leave confident that your need has been fulfilled. Staff works very well together and they are not shy about asking one another for special assistance if something new and difficult is before them. Do yourself a favor and make an appointment in advance because this gem of a store can be very very busy. read more

Still at the #apple store waiting for a genius bar tech after an hour. Not happy about it. Maybe I do need to go to the dark side and get a Surface. Wouldn't wait as long at the Microsoft Store... read more

Stopped in yesterday to get their information and ask a few questions. The place was packed! I mean PACKED. I have to give the staff credit, they were courteous and efficient amid the chaos. Even with the horde in the store I was helped within 3 minutes. I got my questions answered and I was on my way. read more

I love this place! They always make sure you have everything and you are prepared for it. I recommend this store highly!

Danielle was so helpful got us in and out. She knew exactly what was wrong and replaced the phone right away!

Great experience in the Corte Madera Apple store!! So much better than going to Verizon to get your upgraded phone!!! Damon was amazing and truly was looking out for my best interests. All my questions were answered and there was no pressure, which was the best part. All the phone stores are a pain. I will always get my upgraded phone straight from the Apple store in Corte Madera!!! read more

Always packed but sales staff are very helpful but I have noticed they are a little bit condescending to those who are not as adept as they at computers. I have been a "PC" my whole life and I have built and upgraded my own so I know computers but I had a few simple questions which the sales representative haughtily answered in a quick jerky fashion. But aside from a few of these annoyance the staff is very knowledgable and eager to help. Prices are high, but that is on par with every other Apple store. read more

apple store: super people, small & friendly.

Wow, has this Apple Store slipped. Long waiting times, bad handoffs between employees, issues not closed....products not sold. Is there new store management here? read more

I went in recently because my phone was not linking with my sim card. I couldn't even call 911 if I needed to! It was tragic, I know. Kim was a rockstar, and was as helpful as she could be. She tried to reset the phone, and even contacted my cell phone service to see if there was an issue on that end. She called her manager Josh over to assist in calling my service. He lacked major people skills. When he asked if there were any issues with the phone, I initially clarified that I knew it was at least not a bill issue. His immediate come back (in a sassy tone) was "I didn't say it was a bill issue." I was just clarifying it was not a lack of payment on my part, and he automatically assumed I was attacking him. I've worked in customer service for thirteen years, this is not how you handle a customer, especially someone who was not causing a problem. I understand everyone gets flustered towards the holidays, but again, that is not how you handle a customer, ever. Kim, you're awesome, thanks for all YOUR help. read more

I visited this apple store this past weekend to have them check out my Iphone 5S, they fixed my phone at no charge and replaced my battery at the same time cause it had a crack in the side of the battery casing. The greeter was very freindly, genious bar was very freindly and helpful, they explained everything to me and let me watch as they were disassembling my phone. Very pleased with the service they provide at this branch. read more

in the recent past I've gone to the Apple Store four times. Each time I have had four different genius and each one has gone above and beyond to help me. They were patient, helpful and interested that I was satisfied and understanding of what they told me. They all deserve a raise! read more