There's a setting on my iphone that's preventing calls from ringing through to my phone. Not a good situation when you're starting a business or looking for work. Apple store team couldn't figure it out so I went into this place. The guy was SO helpful and generously helped me check various settings that could be causing this issue. This place is amazing and I will go back! read more

Good service, reasonable rates, timely repairs. Willing to work on older laptops and provide realistic guidance.

Karl and Morgan set up my new HP Laptop and retrieved the data from my very old & slow hard-drive. I appreciate how easy they make the repair process. Karl was extremely helpful when I picked-up my new laptop: he added a program so the brightness factor was perfect and made certain I was comfortable with the new Windows 11 Home OS. I've been a long time customer (almost 20 years) and highly recommend Computer Connection for tech advice and repairs. read more

This is the very best hand-built computer company you could ever go to plus the service!! They can repair and probably upgrade all brands of computers - Apple and Microsoft- based read more

Excellent service, extremely pleasant and knowledgeable staff!! Prompt turn-around... I highly recommend this shop! read more

I was about ready to throw my Dell laptop at the wall. Thankfully, I was able to take a deep breath, and take my computer to Computer Connection. They fixed my baby no problem! To start from the beginning, my laptop's spacebar wasn't working reliably. I opened the laptop and lo and behold, it wasn't the spacebar's fault - it was the battery, expanding like it was gonna explode! Nothing like a ballooning lithium ion battery to brighten my day, right? So I set about trying to remove the battery. I have a laptop screw bit kit, thus I had the correct bits to attack each screw. Nevertheless, one of the screws securing the battery stripped. I tried to drill it out with my jeweler's flex shaft, to no avail. I was able to slide the battery out, but I was worried about installing a new one with that screw. It was at this point that I wanted to hurl my computer. The screw wouldn't budge, the battery was threatening meltdown, and the interior of my laptop's body was polluted with dust. I calmed down and took my laptop to Computer Connection. Within a couple of days, they were able to remove the errant screw, order and install a new battery, and clean my computer's guts. One year later, my laptop still runs great! Thanks Computer Connection! read more

My Apple Mac mini's logic board died on me after the installation of the RAM by Computer Connection. I took it to an Apple Authorized repair service in San Rafael for diagnostic work, and they confirmed that the tech had installed the RAM chips incorrectly. They DID fit fine and the heat shield could have been re-installed if the RAM were properly installed. I blew it by not going to an Apple Auth repair company to install the RAM I bought online, so the warranty was invalidated due to my ignorance. Apple would NOT replace the machine, nor could they even supply a new logic board for me to buy and install. So I was completely out of luck. And I was using this to teach via Zoom for UC Berkeley. I decided to make an appointment with the manager/owner of Computer Connection, Mike Eagen. I met with Mike, told him what happened and left him all the documentation I had supporting what happened. That afternoon, Mike called, took FULL responsibility for the company's mistake and sent me a check to fully cover the cost of a new Mac mini, which I purchased the day I saw Mike. The fact that he handled this professionally was a complete surprise to me. And I want to let Mike know how happy I was with the outcome. So my 1 star goes to a 5 star for Mike's backing his company and taking care of a customer to make him (me) whole again. Thanks Mike... Sincerely Mark read more

It really takes a while before I'll write a real bad review since I know about our responsibilities as a customer and reviewer and take those very serious. So I skipped a review a few years ago when we had trouble with a Mac and those guys messed up since this can happen. I know that since have been running a Apple Mac Store chain (Apple Premium Reseller) for centuries in my home country. That's also the reason I went this time to the guys just to add memories to a newly bought iMac. I know these iMacs aren't easy to work with when it comes to adding memory since you have to take the whole inside out to get to the Memory Banks. Even a pro would at least need around 40min to make it happen. Since it's shelter in place and I did not wanted to mess around I called the guys before to check a) if there are available to troubled times like this and b) if they are able to make the memory exchange. To both they said yes and so I bought the Mac to them right after I bought it. They claimed it would take an hour or maybe an hour and a half which sounds possible if you run into any problems. Three hours later I got a call that I can pickup the iMac. Cool I thought but the guys explained to me: we didn't put the memory in, In order to do that we would have to take the whole computer apart. We can't do that. Wait? What? Duh! Unbelievable it's not that we live in the same block at all or just around the corner. So we have driven back and forth and a second time back and forth for nothing! They knew exactly what they had to do on the phone and even when they took the mac in! It's really a place I can not recommend this is the second time they messed up with a mac. But a 81 y/o neighbor had a PC and she always felt that they handle her rude when she brings the laptop in. As much as we like to support small local business they still have to earn business and have their customer said and square. I don't see that here. So stay away! read more

Excellent, fast service on several computer fixes, fair pricing, pleasant staff - - highly recommended.

I have brought a PC to Computer Connection several times over the last few years. Sometimes they tell me "it's not worth it to fix it". Sometimes they just fix it while I';m standing there. Today walked in my Toshiba laptop and the CTRL key top that I had removed because it was sticking because of dog hair. I had tried to replace the key on my own and failed. I tried to follow the instructions i found online and failed again. I wrapped up the pieces and brought my hangdog look to Morgan at Computer Connection and said I was going down the way to Bistro Vis a Vis for lunch. He called while I was at lunch and said "I had it fixed 3 minutes after you left." I was afraid he wasn't going to charge me and since this was a HUGE value to me I demanded a charge. He complied. I want to make sure that these guys stay around, not just tell me "you're a valued customer we appreciate your business" and I don't give them any business.' I left as a satisfied customer, as usual. read more

I've now gone to Computer Connection twice, once for a laptop and once for my desktop. I had to go back because Morgan was incredibly helpful, transparent about the whole process, and went above and beyond for me. He was wonderful. read more

my go to place for rescuing broken pc's. work is always completed on time and on budget.

These guys are great! I inadvertently deleted needed files (OS and registry) with my Malwarebytes program. Nothing worked any more. Nothing responded. Unable to restore or apply backup - with a 5-year-old DELL XPS 8300, I thought this was a message that it was time for a new PC. BUT: Brought it in here. Two days later I picked up what is, functionally, a new -smoothly running computer. All data is intact! They took under two hours to do the work and additionally, replaced one of my two internal optical drives that I had given up on after another shop failed to solve the problem.No one needs a new computer here. They fix the problems you identify - and others that they discover along the way! read more

This place is a joke. I had them look at my computer because I thought it had a virus. I came by a few days later and it turns out it did (according to them). The man said he had been working on it for a few hours and he said it had a virus. They wanted around $180 to fix it so I simply got my laptop and left the store. They seemed VERY mad and angry that I didn't pay for their services. I brought my computer elsewhere and it turns out it didn't have a virus. These guys at Computer Connection are a bunch of scammers. Stay far, far away from this place. UPDATE @Mike E: Or maybe I didn't have a virus in the first place? Maybe you just wanted my money? Or maybe you did remove the virus? That wouldn't make much sense though because I didn't authorize you to do that or pay for any such services. read more

The team at Computer Connection helped me out, with quick turn around, when my 2012 MacBook finally gave up the ghost. I had 2 incidents of the dreaded black screen, but no full back-up. I purchased a new MacBook at an Apple Store & was told that they wouldn't work to transfer data from my old to new Mac, as my old Mac was more than 5 years old. Additionally, they no longer sold the external drive, for the old Mac, that I'd need to do a TimeMachine full back-up. I understood, but had no way to ensure the data transfer that I needed. I called Computer Connection; they said they'd take a look. In less than 24 hours, they had successfully transferred everything to my new Mac, resulting in virtually no downtime, given that my old MacBook had died the prior morning. They made my day & turned around what started as a VERY stressful Monday. Highly recommended. read more

They do generally good work, but just what's needed. I wish they would offer more options instead of JUST what you ask, since we're not all immersed in those options every day read more

Today 01/29/2014. Contrary to other comments, they know a lot about computers and its not always about the money. I had malware on my tower yesterday. It was awful. Couldn't find a fix that didn't cost me money on the net. frustrated, I called my guys at CC. In 1 minute I was told of a free software that would take care of it. They could have said bring it in. NOPE!!! And I'm good to go. Exceeding my expectations as usual. WTG guys. This is why I come back. Not because they did this free. Because they treat me like a valued customer. read more

I can't speak to the technical competence of Computer Connection's owner and employees (at a standard rate of $125 per hour, it should be good), but the customer service is among the worst I have experienced. The employees did not return multiple phone calls and the owner did not call me even after I visited the store and had one of the employees write the owner a note asking him to call me. Because of Computer Connection's poor customer service, I took my business elsewhere and was able to obtain the services I needed for a fraction of the cost. read more

Computer Connection has been my go-to place for over 10 years and I am delighted with my purchase last week from Morgan.Time to update laptop and he helped me pick out the perfect Asus (my go-to brand). He does not "oversell" or "undersell"; he listed to my requirements and since I work from both home (with a larger monitor) and at client sites (on the laptop) I got one that was perfect for my needs. My third purchase and when the time arrives, I will be back for my 4th! Thanks Morgan! read more

I've been having CC fix my machines for the last 10 years. I've never been disappointed. There prices on hardware replacement parts are high but they let you buy somewhere else. I had them install a Samsung 840 1TB SSD I bought on sale at Amazon in place of an d drive and it took them less than an hour. Highly recommend. read more

Things did not start all that great but ended up fine, and I would go back. Their website indicates they will get back to you in one to two days, in my case it took six days and an unreturned phone call. But when they did call the problem had been solved and the price was very reasonable. I especially appreciated they fact they did not grouse when I opted against upgrading the processor and hard drive, since it is an old computer that sees minimal use. Asking somebody to fix a computer is a bit like trusting someone with a blank check, but in this case I feel they were both effective and fair. And presumably the delay was the result of a work backlog. read more

Places like this thrive on being experts and often dispense free advice in hope they earn your business immediately or at a later date. They deserve credit for that I am appreciative. To wit, per their recommendation, I spent $140 on a router with these guys where it was widely available for $80. Purchased in sept 2013. I was getting poor internet performance and the comcast repair guy took 1 second to look at my router and told me it was a 3 year old product and was the reason for the degradation in performance. Comcast swapped it out and performance tripled. Open to paying a premium for product and for the advice but then expect things to work as advised. read more

The people at Computer Connections are fantastic! They have impeccable integrity, high intelligence, professionalism, they are highly trained, educated and have world-class tried-and-proven expertise in computers. I've been a senior ITDP professional for over 30 years and I have rarely ever seen the skills, knowledge, and dedication that Computer Connection Team members have, and they are easy and fun to deal with. It is always a pleasure working with them and I highly recommend Computer Connections for all your personal and small business computer needs. read more

My HP computer was on the verge of crashing last week & I brought it in to see if it was worth fixing; appreciated their honesty about the condition of my computer. It was essentially over and time for something new. They went ahead and built an ASUS for me and salvaged the programs from the old HP, even able to find my Outlook address book which had completely disappeared before coming in. Professional group of guys and extremely knowledgeable. Highly recommend. read more

By far the best computer repair shop in Marin... and you get what you pay for. They aren't the cheapest guys in town, but they are by far the most knowledgeable. The store itself is pretty nice, being at Bon air shopping center... every time I have been in it is both clean and organized. For as long as I can remember it is the same group of people working there, and as a customer it is nice having both myself and my computer remembered. I've done everything from buying new build computers here to having them remove viruses, upgrade ram etc. Whenever I need a couple minutes of advice over the phone they are pretty good about it too... read more

Just the best. After my old computer died, I bought an Asus laptop through them. Within a couple of days it was set up just as I like it - all data and functions in place and ready to go. I have used them in the past for repairs and upgrades and have found them honest and very helpful. read more

I needed a wireless internet card for my old Sony Vaio desk top computer and at this point still prefer the type that is snapped into the slot in the motherboard rather than connecting through the USB port. I tried some major computer stores in San Rafael and they only had the flash drive type of remote wireless. I figured it might be worth the drive to go down to Computer connection and see what they had. Not only did they have a wireless card it was super reasonable and under $30.00. Very helpful attentive service and I much appreciate it! read more

Computer Connection built my machine (ASUS 800 motherboard) about four years ago and it has worked well. Recently I filled up the hard drive and took the computer back to them to add a newer bigger faster better hard drive, another GB of RAM, DVD burner and other stuff totalling over $400 -- including all the software and data work and of course the backup. Price seems hefty up front but they stay with it until every last nit is fixed -- so you get a good job, no surprise extra charges and it's cheaper over-all. read more

They are the best and fixed my iMac when my hard drive crashed. The guys were able to retrieve and save all my data on the crashed hard drive and load it onto the new hard drive and install it in my iMac. I'm in the tech industry and I would have been "dead-in the-water" without them. Keep up the good work and thank you for getting me up and running again. read more

Last week our internet router decided to reset itself randomly and then changed it's IP address so our Windows computer from the dinosaur ages couldn't recognize its signal. For a small business where we use the internet for basically everything we found ourselves pretty screwed. We called to make an appointment for someone to come out to our office but they had a 3 day wait time until their next available appointment. Bummed but not surprised (since they in my opinion are the best around) we decided to wait. Later that afternoon Karl gave us a call and said something along the lines of "I thought i'd give you a call since your internet is down and I know how hard that can be to work around. I have an opening in my schedule and could come out right now, if that works!" We were thrilled to say the least. He not only was at our office in less than 15 minutes but he showed up with a box of different routers and cables, he seemed prepared for anything. Long story short, he resolved the problem with ease! He walked me through the process of what was wrong/happened and how he had fixed it. He even took the time to recreate our internet account information, check each computer to make sure the internet was working and he even made sure our wifi printer was connected and working as well. Karl has been our savior for the second time now. Both times he came out to our office he was able to diagnose and solve the problem in less than two hours. He gives us advice on how to fix the problem incase it happens again, gives us feedback and keeps us updated on what he is seeing and working on AND will recommend or offer alternatives solutions to prevent future problems!! We are extremely happy with computer connections and we highly recommend them! read more

This place is fantastic. The kind of service you used to be able to get from independently owned businesses. My USB stopped working during the middle of my take home final and I only had to the end of the day to complete it. (The final was half way done and stuck on the USB!) The USB port kept shorting and it didn't look good. Very quickly, however, these guys figured out that the casing inside the USB had moved and was touching the walls of the port and shorting out. They were able to adjust it in about 10-15 minutes and sent me on my way with no charge. I was able to finish my final in time thanks to these guys. read more

I've been very happy with the quality of service and repairs there. They've built two of my computers and have been happy with them. I'm an IT guy and I get impressed with their knowledge and skills. Hi Tom, Morgan and Carl. read more

I've been in the business an extremely long time. When I get stuck these are the guys I go to. Karl, and up to recently, Eric are the sharpest guys I've run into and that's after working with an incredible number of genius's. They're always up on the latest troublemakers whether it be malware or hardware or just plain software that wasn't tested properly before release. As others have observed, you get what you pay for. If you think you're being ripped off then you probably don't have a clue what they really did. It's part of their job to explain it to you though so give them the chance to do that. Ben Armicron read more

After reading the reviews and talking to some people at the store I was very much looking forward to having them work on my computer. I set an appointment, then 1/2 hour before they called to cancel because the tech was sick. Stuff happens so no big deal. I booked another appointment. I called the day of to make sure it was still going to happen. They never called me back and they never showed up for the appointment. I called them 2 more times and left messages but nobody has gotten back to me. I am extremely disappointed in and frustrated by the lack of professionalism. AND my computer is still not fixed. read more

I bought a new computer from them and they transferred the data - only they didn't label anything, it was like having all the files in a heap, dumped at the curb. Zero helpfulness. Zero service. For the average person, go elsewhere, as you will get nothing from them but a blank stare. No box, no instruction manuals. read more

I took in my ASUS notebook that was getting errors about the video driver after having already downloaded the latest driver. I told CC that I thought it needed a new video card. $125 and two days later they downloaded a driver and said it was working. It worked for 2 days. I brought it back in. It took 3 more days to tell me that I needed a new video card, but they can't fix it themselves. They need to send it to the manufacturer. $125 for nothing!!!!! Best in Marin 2012???? I will look elsewhere next time I need help. read more

I regret to report that, after relying on Computer Connection for our computer repair needs over the years, and being very happy with their work - I have had an experience with them that has left me feeling less than trusting of their service. After being charged $150 dollars and waiting for over a week (after they said it would be ready in a couple of days), I brought my computer home only to find that it was not fixed. When I called to let them know, they told me I needed to buy a new computer. A new MacBook Pro goes for $2500. So, I took my computer to Renew Computer on Anderson in San Rafael - they were great. For $45 dollars they conducted a diagnostic (Computer Connection charges $125) and explained that this year and model historically has been shown to have a particular defect in the motherboard and that they could order another for me and have it installed for $500. Extending the life of my computer for this amount as compared to $2500 for a new computer sounded like the perfect solution for me. As their name indicates, Renew Computer's business model focuses on recycling and reuse. It is a place where you can bring practically any electronic device for responsible recycling and/or reuse. I highly recommend them. read more

My computers have crapped out on me several times, and when in I'm Marin, this is the place I go to get them working again. The guys that work here are very skilled at repairing computers, and are very friendly and helpful throughout the process. Their price for labor isn't too cheap, but is it anywhere? If you ever need help with you computer, it just isn't working, or is just plain broken, this is the place to go to. Fast and effective. read more

So pleased with the service,the information that was given to me.they help me to get my computer up & running ... in a timely manner ... I'm not a computer geek, they were empowering. Feel very comfortable leaving there shop. read more

I just got my computer back from being worked at this shop. I had selected Computer Connection for the work because of their high ratings. The main thing is my computer is now working and their explanation of the problem made sense (Microsoft update issues and overheating on the part of the hardware); however, getting that explanation was like pulling teeth and they kept the computer almost one week for 11/2 hour of work. Still the charge was $174. I'd use this service again if I had to, but first I would try to find someone with more customer sensitivity. read more