We've been there on two or three occasions, and the people that helped us were very professional and always gave us great service.. last time there to buy a gas range a gentleman by the name of Ronan helped us out. .. he was the best. read more

Their customer service is appalling. You cannot phone any particular store - even if you accidentally left your purse behind. You get AI when you call and then you are routed somewhere in the world to a person who tells you they do not allow phone calls directly to any store. You can call Staples, and even Amazon has a human to talk with when there is a problem. Not going to do business with Best Buy any longer. read more

I bought a TV 4 months ago, and the picture died. I called Best Buy, and they told me that they had nothing to do with that. They referred me to Samsung. I called Samsung and are still waiting to have this resolved. It has been a week. Samsung first wanted to repair it and now says I have to wrap it and bring it to UPS for a refund. I think Best Buy should have taken care of it. Needless to say I am very frustrated. H. Vissers read more

Purchased a wall air conditioner (Fredrick) a few months ago which is excellent unit for a fair price. It replaced an old unit so needed installation with Best Buy team. The unit was leveled with styrofoam and foam and over several months became so askew that the outer frame would no longer fit the unit. A service call would be $139 and only a 3 month guarantee beyond that. I purchased shims on Amazon for $8 and did it myself. I'm amazed that true only solution was so expensive with a poor guarantee. read more

I have not been to a Best Buy in so long, and I enjoyed my visit here. Was so tempting to see the new shiny gadgets, and it took all my self-control to only buy a bluetooth speaker that I was there for and not pick up the 98 inch TV and a bunch of other things I don't need but want. read more

See all

This is for the geek squad that is in the San Rafael store, not the actual store. I had an issue with my iPhone for at least three years. It kept trying to download a program and every time I opened my phone it was there. It was like a virus that was driving me crazy. I gave it to someone on the geek squad named Emma. Within 10 minutes, she had it fixed. I had previously brought it to the Apple Store in Santa Rosa and Berkeley with no success. I am very grateful for her help. I tried to leave a good review on the companies website, but apparently they don't do that. And there was no charge. If you have a phone problem, I recommend going to see them. read more

I ordered a tv and opted to have them attach it to the wall. I also opted for a movable backing so I could angle the TV. The guy who came and did it was not helpful but worse he did not center the TV over a table like I asked and so it looks off but also makes the movable hinge useless as there is nowhere I can angle it as it is too far to the left already. I wasted money on the install ($250) and the movable mount (which cost way more than the basic mount) is now not usable. My advice is never have Best Buy mount your TV on the wall. Have your cousin do it instead. He/she is bound to be better than the guy they sent me. read more

I'm a huge fan of this store! The staff is always helpful and extremely knowledgeable. Buying expensive electronics from places like Amazon just seem so risky but at this Best Buy you get well informed staff to help direct you and are there in case of problems or if you just want an easy return. The manager, Bluu, deserves a lot of credit for making this a great retail experience. I wish I could give them 6 stars read more

Nice people working there but they are out of stock of basic RCA cables. Really? This is a basic good an electronics store has to have.

Let me start by saying the personnel are fantastic, cheerful and very helpful. That's where it ends. We purchased a secondary fridge for an in law unit. Delivery was in 2 days. After we left the store we realized we needed to have the handles on the right side of the fridge so the door would open completely. I tried calling the store. Someone from the Geek Squad in lord knows what country, said there is no way to call the store and he offered to send the Geek Squad to my house that afternoon. Okay. For what? The fridge wasn't coming for 2 days and nothing was broken. The fridge arrived with the handles on the wrong side. The delivery people said if they were to change them it would be an extra charge, but it's easy enough for me to do. So, if I was actually able to call the store, rather than driving the 20 miles back to the store, this would not have happened. I did an online chat the Geek Squad again.This woman was so nice. She apologized for the problem and said, free of charge, they would send someone over to fix the doors if I'm unable to. She provided me with a reference number and a different phone number. Stellar service. So unless you want to be extremely frustrated over an incredibly priced appliance, go elsewhere. It's not worth it. read more

They sold us a DVD series. The media was defective yet they claim they will not exchange it or return it because they are selling through a third party seller. Do not buy from Worst Buy as they will not stand behind their merchandise. See you in court. read more

Best Buy - Defective media in DVD collection - Electronics Near Me - San Rafael, California

Keith and Steven in Geek Squad are great computer specialist, affective, friendly and responsible to all client needs. Best Buy is lucky to have such a great people working at. read more

Best Buy - Best Buy Geek Squad Keith and Steven - Electronics Near Me - San Rafael, California

Yesterday afternoon I went to the store to see if they had any Switch 2 units available. I was told by a couple employees (including the manager) that a truckload arrived that day, but they weren't allowed to sell them until today. Fair enough and understandable. Showed up right as the store opened today. I again inquired about availability after not seeing any stock, explaining what I was told yesterday, but was told that the delivered units were actually reserved for remaining preorders, something that was not disclosed to me yesterday. I found that the failure to originally tell me this was, frankly, inconsiderate, especially since the info from yesterday came from one of the managers. read more

Return policy is unreasonable for a never open up box. It was a Mophie wireless charge pad that we ended up not needing. We purchased it on 9/4 and tried to return it 10/11. We had a family emergency where my husband was hospitalized for a period of time and finally had an opportunity to take care of it. The sales person was kind, but the manager could really care less about the situation. She showed no empathy at all and was quite rude. We usually shop there for a variety of items, but I won't be back to give her my business. There are plenty of other places to shop. read more

It's cavernous and hard to find somebody to help you but when they do, they're very attentive and help you through all your shopping needs the thing that makes this place worth going to is it massive amount of options that you get for whatever you're looking for. read more

Best Buy is pretty consistent with a variety of products they offer and price I took advantage of Black Friday sales which was really good. Sails met helped me out. He knew what he was talking about wasn't necessarily trying to sell me the most expensive thing either. read more

If it was just one bad experience I might write a 2 star review. I have now had 2 experiences of total incompetence that wasted my time. First I went to look for speakers for my old TV. I took photos of the back of the TV and asked Best Buy if it was possible to get external speakers for it. I was sold a pair of speakers and I also got installation with delivery. When the guy showed up he told me the speakers would not work with my TV. But I showed them photos??? I got a refund but it was a big waste of my time. Then yesterday I went to buy a printer cable. I wanted a 10 ft. cable and I brought in my 6 ft. cable so they could see what kind it was. They sold me a 10 ft cable in a box and said it was exactly the same kind only longer. It is not the same kind and does not work with my printer. A total waste of my time. It's unbelievable. read more

Terrible account services!!! I was charged 6 times for an annual Web Protection service. I had another annual renewal charge for a Microsoft fee that I tried to cancel LAST year. The Chat Bots are a joke and I have spent way to much time trying to resolve unwanted autorenewal services. Incredibly frustrating. read more

WOW - did you know BBY sells wheelchairs, I know right...who would've thunk? Luckily, when I did my research for my mom after I was ripped off from local medical supply stores, the website showed BBY selling the same products for way cheaper! Computers are so smart, the algorithm knew I was searching for specific products. How can such medical supply stores take advantage of the elderly like that? Her lousy wheelchair from the local medical supply store cost me almost $400, and it was a heavy piece of crap with missing leg rests. BBY had the best deals with lightweight wheelchairs and cute colors to choose from at half the cost. I totally scored on her adorable red/black wheelchair with a cupholder, and the entire product came assembled. Before you get duped on products, check BBY first, you never know what you're going to find. It's like a mini Costco with all the great deals. 'Til next time ~ happy shopping & see you on Yelp (SYOY)! read more

Best Buy - They even sell wheelchairs. Perfectly lightweight with carrying handles + cupholder. - Electronics Near Me - San Rafael, California

See all

Two techs onsite in the audio install area. Upon arrival, they did not have the hardware from the store. Had to go downstairs and pick it up. Drop off went fine, I shared my number and they let me know it would be no more than 1 hour 40 minutes. Left. Did not hear back from the techs. Arrived back 1 hour and 50 minutes later, the car was untouched. The techs said they called me and said my voice mailbox was full. That was a blatant lie on both counts, and I showed them my mailbox was not in fact full. They then said they had the wrong number. I asked them to dial it in front of me, my cell rung. They then claimed speaker system was broken and they couldn't do anything. Given I was there for them to install a speaker, I was confused. They hadn't even attempted to install the speaker nor did they reach out. This was on a Friday afternoon, and it delayed our plans extensively for the rest of the weekend. Furthermore, our speaker now does not work at all. We have no sound. Best Buy is liable but they are claiming it was already broken, which is not the case. I returned my purchases and refuse to do business with this Best Buy or any other location again. read more

Terrible customer service! There is nobody to help you and it's ironic. It seems like they have a lot of staff on the sales floor. They are always preoccupied or talking amongst their selves. Every time, I go in there looking for something. Nobody will come and ask me if I need help or to greet you. I was just in there for a solid 30+ minutes looking for a car radio and yet again nobody came over to ask if I needed help! read more

Horrid store with very slow service and lack of education on products don't trust them

I bought a refrigerator and a washer and dryer. They were delivered two days later. The salesman and the delivery guys were great. I'm going back to buy a TV in a couple weeks. read more

Came in to buy a headset. I normally go to Santa Rosa but I was over here. Not a single person checked in with me and I looked around for help. Walked around the headsets for over 30 minutes. Santa Rosa would have had someone right away to answer questions. Lost a sale and no wonder people go on Amazon. read more

Ordered this fan beginning of July 2024 ordered was delayed by 4 days then it arrived to the store. Went in to pick it up and was told it was cancelled!! Re-ordered it there at customer service and I still have not received my order! What a joke bestbuy delivery and order fulfillment is! read more

Unfortunately the store hours posted to yelp are outdated. Came here with at least 5 other cars in the lot at 10:05am and store was not open. We all drove away to other options. Current store hours in photo (taken 4/6/22) read more

Best Buy - Yelp is outdated, store hours start at 11am. - Electronics Near Me - San Rafael, California

This Best Buy allowed someone to buy $5300 of products using a stolen credit card of mine and then refused to cooperate with the San Rafael Police Department to investigate the theft. I supplied the police officer with the date and time of the theft and still this Best Buy refused to cooperate. read more

Leban Elmi Made such an stressful day became a great day, his knowledge and good actitud made such a difference Best Buy San Rafael is blessed to have a great employee like him Thanks Leban Elmi My family and I will be enjoying a good time together watching movies on our new TV. Thanks to you. read more

Best Buy - Electronics Near Me - San Rafael, California

See all

I received a defective, broken portable A/C unit 4 days ago. Have had nothing but a run around from Best Buy attempting to remove and replace it. They are demanding that this person over 60 with back issues de-install their defective device, remove the window and hose attachments beyond my reach, purchase a UPS box and pack it (the installers disposed of the original box) and return the unit to them! My suggestion that I buy a new one, have them uninstall and take the defective model back on the same visit, is falling on deaf ears. My suggestion would require them making only one trip to de- and re-install the replacement unit. I have spent over 2 hours on the phone and no resolution has been reached. Avoid this company at all costs, unless you enjoy tearing your hair out in frustration. I will never shop at Best Buy again if this is not resolved soon. read more

Pretty average Best Buy with all the regular items you'll find in one. Nice to be able to go into a store and see the item before purchasing. Decent amount of laptops for sale and TVs too. Also, they have roof deck parking if the lot is filled up. read more

Customer's BEWARE!! On 7/30/21 this store sold me a non-authentic computer part CPU. I purchased a $449 CPU and inside the package was a $25 CPU instead. I went back to the store and was refunded. They marked the return as "defective". However when attempting to buy the item again right after the return the employee attempted to sell me a non-authentic CPU again! Employee and management offered no apology, explanation, or assistance in buying the correct CPU product. BEST BUY is committing fraud by selling a $449 computer CPU that is removed from the package and replaced with a 2009 generation CPU. Unbelievable! Look at the picture this is a CPU from 2009 and does not have the inscription of the brand RYZEN which is the current product that should be in the box. Instead of dealing with Best Buy bought the item on Amazon 8/2/21 no problems packaged and authentic CPU inside. read more

5 stars for Nailea in helping us return a MacBook. Wife bought on Sunday Father's Day as surprise not knowing I had ordered one the same day on Amazon since we had a bunch of credit. Wife goes to return and the manager Sean Patrick said the serial numbers don't match? Didn't even try to figure out why and seem to accuse us of returning another laptop. Also including dickhead attitude. Nailea took over and found out that the curbside pickup person had scanned the Bluetooth ID as the serial number. So those numbers match and both those numbers are unique to that laptop. Proving that the receipt is that laptop. I have had previous bad experiences with managers here. Your job is to train and make sure your staff doesn't make these mistakes. And if they did, you should know how to fix it and make improvements. There's 4 barcodes on the box, easily scanned in error. I am an elite best buy member and just spent $8k on a Viking range at Best Buy for our $3mm home, you think we really need to scam a thousand laptop, wake up biotch. Nailea for Director of Sales and first duty is to fire Sean Patrick! read more

Not bad, but they always seem to try and get me to buy the more expensive items. Geeks Squad didn't figure out my Microsoft office issues so now I have to find someone else to help. read more

It a good best buy as far as best buy goes. Maybe sometimes some parts of the store seem a little bit disorganized but other than that its good. read more

Terrible service. Twice scheduled Luggs to pick up my order and twice was told that they would not release the items. After the first time, they said if I sent a picture of my ID with the Lugg they would release it. So I followed their instructions and included the name of the Lugg driver as an alternate pick-up. But then, after the second time, they said because the order was over $2k that they couldn't release the order without me being there (which they failed to mention during the first experience). Then the manager contradicted herself and said she would release the order but that their system wasn't reflecting an alternate pick-up person and that it could take 24 hours to update. The manager did nothing to help and did not show that she cared in the slightest. I highly recommend you find another Best Buy elsewhere as they couldn't even live up to their 2.5-star review that they have. read more

Purchased a dryer from Best Buy and scheduled delivery specifying that a small truck would be needed. Told the salesman I'd be stacking the dryer. When the delivery came, I was told I had to have a different stacking kit - an LG stacking kit, so they took the dryer away and told me to reschedule the next day. I ordered the stacking kit and rescheduled specifying a small truck was needed. Three days later I got a call from the delivery men. They couldn't get to my house because they had a big truck. Needed to call the next day to reschedule. Four days later they brought the dryer and stacking kit but couldn't install because the dryer has a specfic plug that didn't match my outlet. Left the dryer and stacking kit and said to reschedule the next day. I had an electrician out that afternoon. Today (three days later) got a call at 1:00 pm saying they would be at my house in 10 minutes. An hour later they hadn't shown up. I called the delivery man and he said "didn't they call you?" They didn't have a small truck and couldn't reach my house. I will have to reschedule tomorrow. This has been a nightmare. I'd never buy anything from Best Buy again. P.S. Rescheduled for following Tuesday and was told they'd send a pick-up truck. Installers arrived and said the vent was not the correct one - needed a flexible vent. THIS WAS THE FIFTH ATTEMPT TO INSTALL. My husband told them they had to find a way to get it done today. After calls to managers, dryer was finally installed. read more

I went in to buy a PS5 controller I ordered online, they couldn't pull up the order. Basically ignored everything I said and behaved like robots. "Since we can't pull it up, it doesn't exist" robot voice, terrible experience read more

Their return policy is embarrassing and is meant to be a money maker. I tried to return some plugs I bought three weeks ago. They've reduced their return window to "14 days" unless you "purchased their membership." Most stores have a 30 day return window but BB has chosen 14 days in hopes of keeping your money for whatever doesn't work out. No offer for store credit! Buy anywhere BUT Best Buy, even if it's Amazon. This place is a joke and it won't be long before they join the likes of Radio Shack. Hopefully a hedge fund will come it, extract whatever value and let this place file for bankruptcy. Hope keeping the $16.38 keeps the corporation afloat for a bit. read more

To update my review I went into the store on Monday because I wasn't able to get a hold of the store through the call center. I spoke with the store manager Todd, and the Appliance manager Clay, and they provided exceptional service and they helped resolve my installation dilemma. Very thankful for both of them for being such stand-up people and partnering with me to resolve the installation debacle. Due to the fact that Best Buy uses a third-party service and due to the call center issues, I still stand by my original review. However, I felt it is necessary to compliment Todd and Clay for their exceptional service in store. Thank you for reading my Yelp. read more

Best Buy - Electronics Near Me - San Rafael, California

See all

Update 10/1/21: Ordered a suite of appliances from Marvin (who is incredible by the way.) Marvin helped us by coordinating multiple deliveries, price matching across orders (Labour Day Promo) and upgrading us due to out-of-stock issues. Couldn't be happier with the appliances and service. Thanks to Best Buy and HUGE thanks and shoutout to Marvin. -- read more