Great service. Fair prices. Fast response…read more Don't pay for AppleCare. Pay these guys instead when something happens. It will be chaper, faster, and you'll have less stress. And...you don't have to schedule a Genius. Just walk in and get your device fixed. Five stars. Support our "Right to Repair." https://www.repair.org/stand-up

Fast and honest service. I've used them a few times. I've had them replace a battery on my Mac and…read morereplace an iPhone screen. They do good work.

Just had a fantastic session with Guillermo at this store. Solved multiple issues with my phone and…read moreparking was easy. Highly recommend this location.

Guillermo at the Verizon store on 4th St., San Rafael was an absolute pleasure to work with. He is…read morehighly knowledgeable. We had a very pleasant experience working with him. It makes a difference when someone's demeanor, like Guillermo's is calm and centered, especially around multiple customers. He guided us through setting up our two phones and the transfer from the old to the new. He really knows his stuff. --- Verizon... Give Guillermo a raise! Thank you Guillermo!!! My name is Jennifer. But my handle on my yelp review is Annette.

We came here on Monday, April 6 to get my older brother's phone screen fixed, and the experience…read morewas honestly really frustrating. We arrived around 9:30 AM since the sign on the door says they open at 10:00. We waited, and by 9:45 a couple more people showed up too. When 10:00 came and went with no one there, we started wondering if they were just running late. Someone checked online--Yelp and the door both said 10:00, but Google said 11:00. So we all decided to wait it out. By 11:00... still no one. The shop never opened. We ended up wasting an hour and a half of our morning waiting around with no communication at all. That's the most frustrating part--if hours are going to change, even for one day, there should at least be a sign on the door or an update online. What makes this harder to write is that my brother has been a loyal customer here for a long time. He's always trusted this place, has had good experiences with the worker, and the pricing has always been reasonable. They even spoke the Friday before about getting this repair done. He mentioned the shop would be closed Sunday for Easter, but nothing was said about being closed Monday. I understand things come up and schedules can change, but not communicating that to customers--especially regulars--is disappointing. We do appreciate the past good service, but this experience was really frustrating and a big waste of time.

Wow !!! At a time when tech leave you in a loop of voice mail hell. These guys go the extra mile…read more The replaced the battery on my iPod pro. Then it had issues - they took care of it m. Great communication and follow up worked overtime on if and made my travel deadline. Thank you !!!

I can't thank Brad, Raina and Angie enough. They were incredibly patient in fixing the unethical…read moremethods the ATT store in Cow Hollow used in opening our ATT account. (See their YELP page for more info) Throughout the course of a full week I had text and phone support from Raina, the manager, in helping fix the mess created by ATT Union St. The level of attentiveness given to us by this branch, I'll never forget. Kind, and ethical.

Wow - I now realize this store rep added protection adding to over $45 per month. I never agreed…read moreto this.

Felt I should give this store a better rating than it got in 2024…read more I had a great experience recently. They apparently have new management and new carpets. lol.

Northgate AT&T Joshua was hands down the worst employee ever! incompetent,disrespectful and…read moreunprofessional. Horrific as well as the manager. I would NEVER recommend this guy or location. Don walk...run! go to Strawberry and request Jose(amazing)! Northgate location should do a complete overhaul of their employees Or shutdown the store.

My wife and I had a great experience transitioning from Verizon (prices keep going up) to T-Mobile…read more- all thanks to John S. Our iPhone 8's were beaten and battered and we were sick of the ever climbing Verizon bill - time for a change. We qualified for the 55+ rate, free Netflix, great trade-in and now we have two new iPhone 14 ProMax phones. John did all the work. Contacted Verizon for the transfer pin, transferred the info from the 8's to the new 14's, installed Netflix, made sure both ran like a fine tuned Ferrari. Thanks again, John and T-Mobile

Worst customer service ever. Kids who work at this store have no interest in keeping our business…read more Not helpful at all. Heading to Verizon now.

Went in with a few questions and David was really helpful, friendly and knowledgeable. I ended up…read morepurchasing a new phone and new line. He took his time and answered all my questions.

Are any phone shops legit anymore? It's like walking into a used car sales lot and trying to get…read morehustled. Basically I had the easiest and best deal for the Verizon store where I'm moving 6 lines from ATT and Comcast to Verizon so they're getting 6 new lines of business. I had it listed out exactly what I wanted and just needed everything changed. Initially when I walked in, I actually had an awesome guy named James who was very thorough and helpful. I unfortunately didn't have time that day to change the lines over and came back a different day and wish I waited on a day James was there but instead my wife and I came back to a younger guy working there and it was terrible. He was unhelpful and can tell he didn't want to be there. The entire experience took nearly 4 hours to change the lines over which I know takes a lot of time and that wasn't the problem. The problem was him trying to constantly sneak in fees here and there. Initially he agrees to remove the initiation fees since we've moving over so many lines which later he did not do and snuck it in. We eventually complained online which they removed it but he literally wrote it down on the paper and assured us he'd do it. Secondly, he tried to enroll us in a higher tier plan that we didn't need. He literally wrote down on the contact which plan we wanted and he tried to sneak in a higher tier plan which we caught. Lastly, there were issues transferring the comcast lines over which again I'm not blaming verizon, these issues happen and I'm sure comcast intentionally makes it difficult to change over, BUT the following day when we kept getting texts from Verizon saying there are issues and to speak to an associate, we calls the Verizon shop back and told them the issues and it was the SAME guy helping us the day before and he pretended he didn't know us and didn't want to help us at all. He was super unhelpful. We ended up going to a different Verizon shop and they fix the problem in literally 15 mins and they weren't even involved with our initial line transfers. Don't go to this shop or at least don't go to the associate I had. So many other Verizon shops out there and this one is really disorganized.

Apple store in corte madera was super helpful…read more i had recently upgraded out of a 12 pro into a 16 pro my have things changed

Really great staff that work hard, are very nice, and very helpful if you are spending money. They…read moredo their best. Also, great hardware. Problem comes when you want to get your device repaired. I'm three for three in having my problems refused to be fixed, or unable to be fixed, even when under AppleCare. 'Ain't nobody got time to read the details. Just go somewhere else - I suggest a local repair shop like YuccaTech in San Rafael.