They told me someone would be with me in 2 minutes, but I ended up standing there like an idiot for 30 minutes, even though I explained right away that I have an infant at home and my time is very limited. Instead of being honest about how long it would really take, the staff just kept stalling. It felt like mockery and complete disrespect for the customer. read more

This place is great BECAUSE of Simone. Maybe she's been promoted or moved on but I'd recommend only visiting when she is available. About a year ago I had to move a family plan of six people from AT&T prepaid to postpaid. This is VERY complicated, even more complicated than moving from another provider, believe me. Simone spent probably 2 hours helping us get this done. She was AWESOME. I'd already been to two other AT&T stores who said they couldn't help or sent me somewhere else. It's because they knew it was complicated and just don't want to deal with it. Not Simone! So I hope if she's there she helps you and if not I hope she's moved on to a better job, which she deserves. read more

I had what I thought was a complicated issue to fix, but Jeremy Melsh was able to get my Voice Mail problem solved in about two seconds. It took me longer to explain my problem! Jeremy was so very helpful and knowledgeable, and he gave me some good advice about using my new iPhone and AT&T service. The community is lucky to have the AT&T Store in Mill Valley and extremely fortunate to have someone like Jeremy to help us figure things out. He really knows the product. I'm very grateful. -Linda- read more

Best service I've received in a while the manger Anastasia and the young man named Sam gave me better customer service than I've had at other AT&Ts I don't know if there corporate looks at these but those two deserve some type of bonus,paid vacation,or even pay raise with how exponential there service is great group of individuals read more

So far, the worst. At first I thought this is great, no lines, no wait. Transferring Data to new cell service with AT&T and new I phone. 8 hours later, my new phone cannot access or send emails or log in to data saved on apps. I went back to Strawberry location twice with no success from manager Max. I should have gone to Apple. read more

You know how you walk away from someone sometimes and you're like "that was a special person"? That's how I felt after working with Simone. She is truly a kind, understanding and special human being. She was incredibly uplifting to me after my phone was stolen last week. I'd been in a training course and was exhausted when I showed up phoneless and anxious on Sunday evening. She was bright, patient and authentic. She was a big help. You hired a special person AT&T ... want to make sure you know how lucky you are : ) And her co-worker was nice too. read more

Let me start of first by saying the new manager, Corey, is a godsend. I have never been met with such professionalism, promptness and quality in any wireless store until today. He was very knowledgeable and helped me make an honest decision with facts, not a sales scheme. I highly recommend this store to any and everyone. Ask for the boss! You will be in great hands! read more

Came in for a new device today. Jeremy was prompt, knowledgeable, and courteous with the whole transaction. Highly recommend this store for fast and easy service. Thanks again, look forward to giving more business in the future! read more

Prompt, professional service by Jeremy. Needed a SIM card replaced, but if/when I need a new phone, will be back. He quickly explained the plan pricing, buy backs, etc. (which wasn't totally clear from the advertisements). Appreciate his help. read more

I can't thank both Westin Huguy and Clint Stibich enough for all their help ! Westin went above and beyond trying to assit me in person and on the phone ! He was patient and very calming . Clint Stibich was very informative and took the time to write as well as teach me everything I needed to do . He solved my dilemma that I had created for myself ! Both were amazing and I want to thank them ! "Thank you " Jassmine Ahmadi read more

Nice shiny stars for helping me rescue the numbers from my dead phone (something the losers at the Verizon store on Chestnut were disinclined to do), for hooking me and the mister up with a new service provider pretty much seamlessly, and for making sure we got the best deal going for our devices ($99 after rebates for Blackberry Curves), and for being patient, kind, thorough and thoughtful and hilariously funny. Srdjan Zizic, the manager of this AT&T only store, is the master you should bow down before, just don't ask him if he'd like to buy a vowel (SO not funny). read more

I had the best experience yesterday at this store because of Jeremy Melsh. I needed cellular for my ipad as power was down. He was fast, so helpful, found a plan that was inexpensive, gave me unlimited access (who knew) and hooked me up in less than 15 minutes. He was so helpful with filling out all we needed to get me started. I also met a wonderful dog in the store while waiting only 5 minutes till he was free. Ask for Jeremy. Wonderful. read more

Just left the store. We went there with the intention of changing over our phone lInes with the new promotion they are offering. There were three salesmen helping other customers and in the 20 minutes that we stood there, with our baby in her car seat, not once did any person look up to acknowledge us. No one said hello. No one said sorry for the wait we will be with you in a minute. They just left us standing there. All we could think was that at Verizon at least they had greeters to welcome us and let us know that we would be helped soon. Its very disconcerting to know that this store could care less as to whether we stayed or left. read more

Terrible customer service, downright rude. I would stay away and go to a real AT&T store.

I went into this store on 3/16/2017 to move my phone number from a corporate account over to a go phone account. Dude spent over an hour messing up my service, so all I had left was a voice line. No data and no texting. Then he told me I had to go to a corporate AT&T store to fix what he had broken. Upon arriving at the corporate store in San Rafael, I was told that this messed up account that this guy had created would have to wait 3 days before they can try again to fix it. On my way home, stopped into a Verizon store (my phone is unlocked) and they had it hooked up on their prepaid plan in 15 minutes! The whole experience with this "Authorized" AT&T retailer was a hack job. Very unprofessional. Save yourself some time and heart ache and go to directly to proper corporate AT&T store. read more

The employees told us that at and t would cover our old bill from T mobile, and they lied. The bill was $900 and we got ome of the deals that was for 4 samsungs note 10's. At&t never answers the fucking phone when we call them about this they scammed us saying they would pay the old bill, and charge us way more than we were told we would be charged for each billing cycle each month. Fuck. You. read more

I needed to get my daughter's replacement phone up and running and Marc Hoffman helped me tremendously! He was so patient, calm and capable and got the backup working as well as setting up the phone. I left feeling so blessed that this guy spent the time to make sure everything was done right and that I was a happy customer. Marc made a stressful situation not only manageable, but also pleasant--thank you SO much, Marc! read more

I had some problems with these people. It was partially my fault. I didn't ask the right questions, but they didn't volunteer any solutions either. I ended up paying far too much for what I got. Just be careful. A real caveat emptor kind of business. read more

Sonny has been very helpful and knowledgeable. The manager and the other sales people were very helpful as well. I usually go to Apple or Best Buy to get my iPhone but since they have a promo I decided to visit this store. I'm glad I did. read more

Fantastic customer service. Got a brand new iPhone and I'm totally happy. They explain everything in detail, are very patient, and very courteous. Well done! read more

Employees rude and lazy. Store always empty when I go in. Probably feel underpaid, which they deserve, so shoo customers out with questions as they only want to sell phones and seemingly are unwilling to provide other services. read more

I have gone twice for customer service type calls. The two salesmen were knowledgeable and so helpful. I ended up buying some accessories that turned out to be great but I did it just hoping to pay for all the free service I have gotten. Now I am going there to buy an iPad not because they are the closest or cheapest but because I want to give them my business. read more