Helpful place for anyone in the market for Apple products. There's a lot of parking and the staff were helpful. There's different ranges of products on the side walls that are easy to miss. I went to see what I could do for a broken Apple Watch but to my surprise they don't replace the screen and if you don't have Apple coverage you do have to buy another one. Still staff helped me and I got a new one. read more

Some of the worst customer service I ever received. The hipster attendant at the "genius" bar was rude, dismissive, unhelpful, and actively hostile at times. He made it clear that Apple doesn't really care about their customers. The attitude communicated is that they are too big for a single customer like me to mean anything at all to them and my opinion and concerns are meaningless. Message received. read more

I've come here a number of times over the past year, and all have been good experiences. Most recently, I came to pick up a HomePod and new AirPods. I was greeted and informed of where to go for picking up my order. The person at the order pick up area was probably the best employee experience in both visits. Different employee each time, but each one was fun, friendly with my pup, and quick to help me and get me back on my way with my new tech toys. read more

Apple Store - Corte Madera - IT Services & Computer Repair Near Me - Corte Madera, California

The floor service was so disorganized in my opinion. When I was repeatedly dismissed by even the floor service manager on duty that day, I had to wonder if all of the employees were only there to upsell the customers and not provide the service that you would think they would be offering. I was really unimpressed by the management on the day that I was there. The algorithm seems to be filtering out many negative reviews because I've seen many that are tagged as 'not recommended," which don't seem inappropriate to me. I guess Yelp has some financial arrangement with Apple. If this mssg is filtered out too, I will know never to trust Yelp again. read more

Avoid this Apple Store. There are lots of employees that stand around chatting with each other and customers are left to wait......and wait.....for assistance. Yes they have the traditional greeter who was sarcastic, ego-centric and condescending. They don't want to help/repair - they want to replace ($$$$) and give bad news rather than solutions. The best person that helped was the technician who knew what she was doing (Taus?). They need to get someone from upper management to train and clean up the attitude. read more

Apple store in corte madera was super helpful i had recently upgraded out of a 12 pro into a 16 pro my have things changed read more

Apple Store - Corte Madera - waiting to data transfer - IT Services & Computer Repair Near Me - Corte Madera, California

Nobody to blame specifically but it seems mismanaged and un organized. Everyone is just walking around. It's hard to get any sales associates acknowledgment unless you flag someone down. It would be nice if they could clean or wipe things down more. Considering how many people touch these devices it's needed. Checking out apple watches is a specific pain. You typically need to find someone if u want to pay for something. read more

AWFUL! Don't do it! Appointments are a waste of time If you're trying to get a repair, don't bother. These stores only want to sell you a new device they won't help you in any way unless you're purchasing a new product. Get out of the Apple Products circle of death! It'll be the best thing for your own health! read more

'Tis the season for holiday magic at the Apple Store in Corte Madera! Swing by for wonderful service, festive discounts, and perfect gifts to tuck under the tree. Shout out to Tyler for the quick service and assistance. The holiday atmosphere was alive throughout the store. Plumette -our dog -enjoyed the festive hubbub and the attention from the friendly staff. It's the perfect stop if you're shopping for tech-savvy friends or seeking the perfect gadget for yourself, this store is a treasure trove of holiday finds. read more

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Please train your staff, and especially the floor managers, in customer service. If nothing else teach them how to inform their staff to inform customers why several staff members will walk straight past waiting customer with no apparent purpose and leave them waiting for apparently no reason. A slight acknowledgement and understanding of their protocol would have gone long way to reassure me or let me decide if I should just come back later instead of standing there for half an hour. I have never in my life posted a bad review or "asked to speak to a manager" before. read more

Really great staff that work hard, are very nice, and very helpful if you are spending money. They do their best. Also, great hardware. Problem comes when you want to get your device repaired. I'm three for three in having my problems refused to be fixed, or unable to be fixed, even when under AppleCare. 'Ain't nobody got time to read the details. Just go somewhere else - I suggest a local repair shop like YuccaTech in San Rafael. read more

My guy Thunder was amazing, he blocked out extra time because I had so many issues to tackle and he flew through all the things I needed. Quick diagnostics, quick fixes, and a quick replacement under warranty. read more

Came in yesterday because I had a prompt on my phone. Turns out it was a Comcast/xfinity issue they sold us to a third party with letting consumers know. Thanks to Claudia the store manager she figured out this help me solve the very complicated issue. She was able to stream line the issue, listened to me all the while greeting customers as they walked thru the door and directing them all without an appointment. She's amazing! read more

I had a niggling problem with backup on my iPhone and iPad and 2015 MacBook. I tried with online and phone tech-support over a period of months to resolve it and finally took it in to the genius bar at the Corte Madera Apple Store. The technician I got was so determined and persistent and creative in his problem-solving approach that he succeeded in making all my different generation products function seamlessly together. I wanted to give him lots and lots of stars, but I called the store and they said they can't accept. Thanks for individual employees. So I hope my thanks will reach even more people here. read more

I'm at my third Apple Store this week and I like this one because it's smaller and the employees are friendlier. I prefer this location and enjoyed buying new AirPods. read more

Apple Store - Corte Madera - IT Services & Computer Repair Near Me - Corte Madera, California

My family member was buying a new phone last week and felt as though she was about to faint. The staff member did absolutely nothing to help. Train your staff on protocol!!!!!! This is ridiculous. She also charged her for 2 screen protectors instead of 1 and couldn't even put the screen protector on correctly..... read more

Honestly, I absolutely despise going to the Apple Store but sometimes it is just unavoidable. My phone decided to just crash on me and lock me out of my device one day. I tried everything I could at home to get it to work but after hours of me trying everything under the sun to get it to work, I gave up and went to the store. It was a Friday evening around 5:00. The place was packed, super loud, so bright and to add to the chaos they were doing an education presentation on their new virtual reality product. I made an appointment with the techs and ended up waiting 90 minutes to see a tech. The tech was super nice, very helpful and was able to pull up my receipt from when I bought the phone three years ago. I was so relieved that I could have kissed the tech. He got my phone working again and was so kind about it. I ended up going back three more days in a row to get a new phone since my phone was just too old, and purchasing more Apple products . I was very pleased with all my products and the customer service was excellent. All of my new products were set up and connected to my account before I even left the store thanks to the Apple Store employees. Definitely stop in if you need new products or need assistance with your current products, but make an appointment ahead of time and bring anything that keeps you entertained because you might be there awhile. read more

I've been here many times over the years, but the service has become unacceptable. I had to come in three separate times for the same issue. Each time, they attempted temporary fixes instead of acknowledging that a new part was needed under warranty. Only after multiple visits did they finally admit the phone requires a replacement part, which then wasn't available. No apology, no ownership, just another appointment. This should be reviewed. read more

Horrible service. Very disrespectful of my time and had me wait next to a loud class being taught. Annoying! "Genius" appointment time means nothing. After almost an hour of waiting with no resolution of issue with their new iphone 17 pro, finally had enough and left. Hire some professionals to work here or lose your customers! read more

Solo tenía que dejar mi macbook para su reparación y se toman casi una hora en hacerlo. Los trabajadores caminan y caminan sin atender a los clientes. El manager debería ver sus cámaras. read more

Actually help people remotely close to the time of their appointment. After waiting 30+ minutes past the appointment time I booked days in advance, you should be able to give at least a vague eta on when you can help. Just advised to re book cause your backlogged. Why didn't anybody mention the backlog when I checked in? read more

Incredibly crappy service. Before Christmas in 2024, I bought two high end laptops, one high end iPad, three sets of headphones and Apple care ( supposedly for all products), at the Corte Madera store, but the sales person forgot to add AppleCare to one of the laptops. Jump forward to two weeks ago in 2026, one daughter cracked the screen on her $2,000 laptop. Brought in the invoice to the Corte Madera store and lo and behold, no AppleCare on that single computer. The Apple rep said it was Apple's fault and the salesperson "forgot to press a button.". My daughter is getting a graduate degree at UCSB, and brought the laptop to the Santa Barbara Apple store. The Corte Madera rep -manager-refused to contact the Santa Barbara Apple Store and only said-- " if the computer was in Marin and brought to that store in Corte Madera, they would fix the screen" but not provide AppleCare -- even if I paid for the AppleCare that their employee mistakenly forgot to add- the AppleCare. So I got stuck with a $700 bill to fix the screen in the Santa Barbara Apple Store. Lovely work from a store that has provided products to me and my family since the day it opened and 10s of thousands of purchased products -- all with AppleCare--. Every single purchased product ( dozens) except this one had AppleCare. Honestly, Apple has a 4tt market cap, but they hire incompetent people, supervised by short- sighted small-Minded managers that understand nothing about customer service to devoted customers. Very disappointing. read more

After an epic fail at attempting to trade-in my old watch by mail, then using the online chat, both times receiving detailed but conflicting directions, I took my old watch to Apple in Corte Madera in hopes they could help. I was blown away by how helpful they were. The trade-in was taken care of easy-peasy. Then they showed me so many features on my new watch that were never described in the videos or tutorials. And, they gave me a free one-on-one one class. That was not mentioned by anyone before. The kindest part--I'd just picked up my dog from the vet and she was very sick and worn out. An associate made certain she was comfortable the whole time. I like Apple products very much but I LOVE the customer care so much more. read more

Terrible service!!! I'm posting this review from my mother's account as my phone is down. Was advised by apple phone tech to take my glitchy iPhone to an Apple Store for a 'genius' to try and resolve. This is a new Iphone 16 pro max less than 6weeks old under FULL warranty/insurance. Have already spent hours trying to resolve thru my provider and Apple phone tech. The Apple Store was not able to resolve in store and would not provide a replacement phone in the store. They advised me go thru my insurance to get the replacement. Insurance wants to charge me $95 just to process the claim... Apple Store was completely aware of all of this and refused to help... read more

ppointing and Misleading Experience at Corte Madera Location I visited the Corte Madera Apple Store for a diagnostic on my iPhone. Although the diagnostic itself only takes a few minutes, I was told there would be no Genius Bar availability for over four hours. However, I was immediately offered the option to trade in my current phone for $1,000 toward a new iPhone 16 Pro Max--an upgrade I could make on the spot with no wait. That pushy sales tactics c seemed appealing, but I chose to get a proper diagnostic first before making a purchase. I scheduled an appointment the next day at the Stonestown location. To my surprise, I was told the actual trade-in value of my iPhone was only $300--significantly less than what I was quoted in Corte Madera. I left feeling misled and frustrated by the overly aggressive and inaccurate sales pitch I experienced. This kind of inconsistency seriously undermines trust in the brand. I expect more transparency and integrity from Apple. Experiences like this make me question whether continuing with the Apple is worth it. read more

I dislike having to come to this store They all seem to be upset to be there to work, they don't help in anyways And talk to you with an attitude As if you were taking their time or as if they were not getting paid to be helpful in anyway. I want to add Thanks to Moe who was professional and genuinely nice and was able to change the experience for me I wish I can give him 5 stars read more

Apple Store - Corte Madera - IT Services & Computer Repair Near Me - Corte Madera, California

Not 100% on the names of associates here but. Genius Bar with Alex(?) was awesome. Came twice in a 2 weeks span for a similar issue and he recognized me right away and was super helpful both times, very personable and realistic with what to expect. If I ever have to come back hope it's him I get to work with again! While waiting I watched a manager Rachel(?) deal with some very tense customers, keeping strength and poise in the face of some very upset people. I was impressed with how she carried herself and represented the brand. read more

Had some business at Apple today and had the best customer service by Nate. Really professional, Nate took the time to explain to me and a friend, what we both really needed to know, in order to make an informed decision for a future purchase. It was a nice change to feel like our concerns were heard as well as being treated like a valued customer. read more

I was getting ready to travel for work and needed a privacy screen for my laptop. I did not have time to wait 2 days to order online. I called ahead, and the main Apple customer service number told me there were a few in stock in Corte Madera, so I dropped by. There were no privacy screens in display in the store, but the super helpful associate who greeted me not only confirmed they had a couple in stock, but he took the time to show his associate how to check for the inventory that is only in the back! It's like the secret menu at In N Out. I paid w/ my AppleID and got an instant receipt. Everyone was helpful and the process was pretty easy. Also, while I was there, they were hosting an iPad design course that looked fun. Overall, I would go back! read more

I generally write terrible reviews, so in this case here's a great one. First walking in it's a little intimidating, particularly since I'm new to Apple. There is an effort to control initially by some staff. Once I got through this I had TWO appointments at the Genius Bar. These guys were excellent. Changing over from Android to Apple was daunting, but they did not give up. They were great and I give them my highest rating. The notes taken by the first genius seemingly were excellent. One just have to be VERY clear with what you want done... and they did it all and more. I also learned that apple gives courses. a note to Apple - several employees are programmed to do only what they are told.. like telling me to go away and come back, when I was 25 minutes early to my appointment, rather than saying I might want to watch their continuous videos about courses they offer. Many employees think a bit like computers without AI. Apple might want to work on that. Overall, they got done what I wanted and More. They deserve five stars. read more

I purchased a new phone but had issues transferring over my info. I have music from over 20 years on there. The first person I was helped by was not sure how I would be able to keep it all but he tried what he could and got some of it. (50/3k songs) he was very helpful but had to take his break. He told me he was going to get someone else to help me. Chris came over and was a little skeptical too but then remembered something that might do it. He warned it may take over 75m but should work. I was so excited at the possibility. So I asked if I could play candy crush or something while I waited. He said "yeah, we could put a chair over there for you". But then I asked where I could walk. He told me about the path/trail around the Marsh. So I walked the beautiful trail and also did a bit of food shopping at the Trader Joe's I came across on my walk back. It took a little over 2 hrs but it was worth it to have all my stuff and I got to discover the Marsh. Thanks Chris! read more

Hanna, the store manager, and Aaron at the genius bar are terrible at customer service, do not solve customer issues, and instead of resolving issues say customers should purchase new iPads. They should be fired. read more

They are so efficient... I hate how expensive they are, but my life depends on their devices, so what wouldn't I pay? The reality is when I go in to Corte Madera store, they might be busy, then I have to book an appointment, but when it's. Y turn, I get a solution and someone who stays w me until I'm happy read more

Brought laptop in with no appointment because it was having some issues. It took less than 10 minutes for an associate to help me. That associate, Grettle, diagnosed and ran proper checks on the most efficient way possible, all while explaining every step to me. The issues were minor but the hemp and instruction was major! Grettle, was fast and professional and I left there more confident in my laptop and more knowledgeable about how to fix these issues in the future. Thank you, Grettle, you're amazing! read more

Bought AirPods Pro for my boss for Christmas. He said the left bud doesn't work. Fortunately (?) I bought Apple Care for them. So I go to the Apple Store. They tell me I need an appointment and there are no appointments available that day, so I made an appointment for the next afternoon and was told to get to the store 10 minutes early. Came into the store 10 mins early yet they wait until exactly the appointment time to help me, fair enough. They take the AirPods and tell me the diagnostics will take 10-15 mins, to feel free to wander around the store. I told the tech I have a project at home I need to finish so I will wait at the Genius Bar. Besides, I do not need more Apple products, thank you. Tech does some diagnostics with the buds and a laptop in the store for several minutes, then wraps up the wires and puts the laptop away then tells me he needs to take them in the back for more diagnostics. 30 minutes and counting.... These are brand new Airbuds. I bought Apple Care. Seems to me they should swapped them out for new ones since one of the buds doesn't work - instead of making me come down twice and wait. I mean, the tech clearly couldn't get the buds to work properly while running the initial diagnostics - why make me wait longer? I should have simply returned them and bought new ones. Just seems like a runaround. Tech just came out to say they still can't get them to work. I ask if he can simply exchange them for new ones since these are new and didn't work out of the box. He tells me yes, he should and is waiting for a manager to do so. Turns out since I bought them at Costco, the Apple Store won't honor Apple Care's policies. I guess. Total runaround. Now the tech says he needs at least another 1/2 hour to run more diagnostics. He said if I had purchased them from Apple store they would have simply switched them out. Moral of the story - do not buy any Apple products at Costco. read more

APPLE DOES NOT CARE. Dont go to this store. I bought a laptop from here last week. I had many questions. Everything the people helping me was a lie. Now my entire life from 10 years from my old laptop is GONE. I can't believe the man who sold me my new laptop send me home thinking It waa going to be easy for me to register my new laptop as soon as I turned it on and logged into my new MacBook Pro, my old laptop (which the totally careless sales person sold me an external drive that doesn't even plug into my old laptop) was wiped clean. I was concerned about this happening and asked many questions about it and everything he assured me of was a lie. Now I e lost 10 years of my life. Congratulations you ripped me off. read more

I had a good experience here, Thunder was very helpful. My Mac screen was repaired even faster than expected.

Wonderful people wonderful products Been coming here since they've opened Have not been let down once! read more

Too bad 0 stars are not an option. Had an appointment for my devices to be serviced. Have been waiting more than 30 min. Not only was I not seen at the appointment time, I was shifted around from where I was seated by employees who have no manners. You would think it's the young employees but no. For money we pay for Apple products their customer service sure lacks big time. I guess my next products will not be apples. read more

I needed to have my screen protector replaced. I have an older IPhone X so was hoping it wouldn't be a hassle. I walked in and asked for help. I was immediately assigned to an Apple guy who ordered up the protector for me. He said to wait and when it arrived they would install it for me. What?? Okay, sure, because it is a pain to put on a scene protector. The wait was short. So they bring out this white plastic envelope and this silver case. I thought, wow, they are giving me all of this? But it was a contraption that had a cloth cleaner for my screen and then the contraption was used to hold the new screen protector and my phone in place for my new protector! It was so cool! Reminded me of a Polaroid camera when my phone was in it and the paper they pulled out was the adhesive to the protector so that it would adhere to my phone! They had me pay first ($40-- ouch). But was well worth it as it lined up perfectly and i didn't have to fuss with it. Thanks, Apple, in Corte Madera! A very happy customer! read more

Apple Store - Corte Madera - The contraption and the cloth (ignore the mouse that is photobombing) - IT Services & Computer Repair Near Me - Corte Madera, California

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