What can I say?! My phone had a cracked screen and a bum front camera. I tried to get it repaired at Best Buy but they didn't have the camera part. I made a reservation here and arrived super early. I was turned away by the first employee I spoke with. I waited a bit and then spoke with Hanna. Hanna was super empathetic to the fact I had been dealing with trying to get my phone repaired all day. Hanna happily helped me and then sent me to speak with Thunder. Thunder was polite, fast and very pleasant. Although it took a lot longer to repair my phone than initially anticipated, they got it done and honored the initial repair quote. Angelica helped me with getting my stuff back on to my phone. Now my phone is like brand new. And yes, Hanna, to answer your question, you did make my day a little (a lot!) better. As your coworker joking said as I thanked you, look at Hanna, handing out rainbows. True! Thank you. read more

The customer service here is horrible, and the attendant at the front door was rude and condescending. At any other store, you would be greeted kindly with a "How can I help you?" As soon as I walked through the entrance, the attendant assumed I wanted to pre-order an iPhone 15 and told me purchase online, impatient and with a tone implying he didn't have time for me. I was there to buy an iPhone 14. Considering the long wait times (yes, even though the store was empty) and the rude customer service, I left. I've had a better experience at the Apple at Stonestown. I'd recommend going there instead if you want to avoid a headache. read more

When you make an appointment, the business should be prepared to meet you at the time you made the appointment. I've been waiting 40 minutes, and with the exception of a single "drive by" to tell me someone would be right with me (ha), there doesn't seem to be any interest in taking care of their customers. Wouldn't recommend this store to anyone, and it would be the kind of thing that would make me steer away from AT&T as a provider. read more

I have never seen a location that is only about sales. After you purchase anything, they will not care about you. You are giving someone commission, and once they get it, your nothing to them. STAY FAR AWAY FROM THIS LOCATION. Look at the amount of one star reviews. This place is rude, unhelpful, assumptious, condescending, and misleading. I don't know how it's still open, or how the supervisor even has a job with this many bad reviews. I honestly think there needs to be an internal investigation into this location. Apple has become only about money. Just look at their devices, and how everything is a form of monopoly. read more

Today, I spent 30 minutes tying to find the right Apple Watch band. I was interrupted with an EXCUSE ME so that agents could get into drawers ... one of which astonishingly having nothing in it ... not once but FOUR times, without a please, without a thank you, or anything. Once, I had my personal device on the table, and after the agent turned away to someone clearly much more important and I stood in to close the door, I encountered The Glare of Death. As I left in irritation, the agent called after me "have a nice day" in a nice snarly fashion. I returned and spoke to Security and a Manager, the latter seemed surprised, but both had good EQ, listened, and appeared to care. Still, this team needs a remedial course in basic manners. read more

Service? Forget about it. Bought a new top of the line iPad and asked the tech to move the contents of the old iPad to the new one. Got it home and not only was there no mail, music or movies, the password wouldn't even work. Buy your Apple products somewhere else or even online rather than at this slap dash, customer be damned excuse for an Apple Store. Terrible! read more

I won't go to this store anymore that is how bad it is. My husband was a top senior computer engineer and if he walked in this store he would walk right out. The way they treat the elderly and disabled and the fact that maybe two people in the store know what they are doing is sad. I grew up in Silicon Valley when it was just taking off and I met some bigwigs that are billionaires now. This store is an embarrassment to Apple and they should close it down or train a bunch of users and pay for them to live in Marin, because this store is giving Apple a bad reputation. When you go to a store and you have a problem and they don't help you out with your problem but sell you another phone and you already have two phones you should be put out of business! My phone was only nine months to a year old! I would rather go to a geek or a Apple Store in Silicon Valley than ever go back to the Corte Madera store read more

3.5 hours in Apple after they committed to replacing my iPhone for a faulty battery and performance issues. (I have Apple care) I was sent here from a previous appt from a tech in the Genius Bar. They said then they had to call support to get one sent to me. Then I waited 2 more hours for them to get a confirmation code. After 2 hours they said whoops it was a mistake and they now could only replace the battery and I would have to wait another hour. No recourse and no care that they told me it was being replaced. No apologies for waiting for hours. Every time I've come into this store it's been a colossal mess and waste of time. They don't care because they have a corner on the market. Worst customer experience anytime I've walked through the door. Avoid this store if you can. I'm sure there are others that value customers. read more

Awful customer service especially by the manager, Arnold. Our phone less than a year old was not working and we went to Apple Store twice , AT&T three times, Geek Squad etc... and everyone just kept blaming the other. But the worse was the Apple Manager that offered no solutions and just kept repeating like a robot that they could wipe the phone clean and reset it as a new phone, but we already tried that and it did not work. He basically ended offering to help us and walked away with no help what so ever. Because of the rudeness, I was livid and I don't usually get that way! read more

No wait, they had what I needed and I was in and out. The greaters at the front of the store are a bit annoying, but not a big problem.

Sara was amazing today guiding me thru the set up with my new iPad, she was patient and knowledgeable! I wish there were many more Sarah's in Marin County. read more

I have had a boatload of problems with my MBP 2017 (seriously, it was not uncommon to spend 1-2 hours or more on the phone with a senior advisor at Apple Care, a few times a week when it got bad). This was when the MBP was less than three years old. I had so many problems with processor speed moving so slowly the MBP was pretty much non-functional. A competent Apple Care senior advisor made an appointment for me to go into the store March 2020. Then COVID happened and the store closed. I finally ended up going into the Apple Store in late summer/fall. I was taken aback by the not-so-helpful advisor, Thunder, who took my MBP, ran a diagnostic that took about 30 seconds and told me "there is nothing wrong with it." I explained the many hours I'd spent on Apple Care and how a senior advisor and I had just spent HOURS on diagnostics. The advisor was the one who told me to go to the store. "There's nothing wrong with it," said Thunder, again. Exhausted from fighting with my Mac, I asked for senior advisor and Mr. Attitude stepped aside. The MBP was repaired (though the next day when I picked it up, no one could tell me what was done besides telling me, "it's fixed now!") and when I got home, I could see no difference in performance. More of the same sluggish behavior. More hours on the phone with Apple Care for me. I use my MBP for work and Zoom, so this situation was not workable. Another Apple Care senior advisor made yet another appointment for me to go to the Apple Store in CM (less than a month since I last went to the store and I was told nothing is wrong). This time a technician happened to check me in, he listened to me and although I had to pay $100, the display assembly AND the "Logic Board, 2.3 GHz..." was REPLACED. Hear that Thunder? There was SOMETHING wrong or they wouldn't have replaced the logic board, would they? I used to love the Apple Store, I used to rave about Apple Care, but lately I've been met with incompetence and surly reps. Ugh. I don't remember the technician's name, but he was a GREAT employee who gave me the kind of customer service I used to get from Apple all of the time... Rating of first rep - 0 stars, rating of the technician - 5 stars minus all of those lost hours on the phone with Apple Care = 2 stars. read more

Maybe the worst customer service EVER. Worth driving to SF or The East Bay. They don't come close to honoring their appointments and they don't care. They have their monopoly and they're arrogant about it. It's particularly bad if you've already paid for service via Apple Care. Then, they care even Less. read more

We ended up here because my wife's brand new phone broke while we were on vacation in Vegas. Although we were told by the employee who sold us the phone, that the phone would be covered under Apple's warranty for a year, we were never educated about the difference between the warranty and Apple Care, so we never bought into Apple Care. After the phone broke, we were told it would not be covered under the warranty (even though we originally told it would be) and we would have to purchase a new phone for $600...fine. We bit the bullet and bought the phone with Apple Care to ensure that if anything did happen, we would be covered. Fast forward a week, and my wife notices that the employee who sold us the replacement, used the serial number of her old phone to register for Apple Care!!! It must be a miracle, because the way these so called geniuses explained things to us, is that Apple Care could not be applied to the old phone; that it would be impossible to do...Obviously it's not impossible if they were able to make the mistake. We spent the next week trying to figure out what went wrong with Apple over the phone, to save ourselves a trip to back to the Apple Store. No luck. The final gentleman we spoke to working the phone for Apple, told us the only way the problem would be fixed, would be for us to head back to the store we bought the phone from...more time wasted, after already having been assured by at least 3 other customer service agents that the problem could be resolved simply over the phone...I guess they're just as incompetent over the phone as they are in person. Bringing things back to the interactions we had in the store, I can't stress enough, the disrespect and blame the employees put on their consumer. This has been our experience with EVERY EMPLOYEE. Have it be in the store or over the phone, Apple employees (I refuse to call these people geniuses when basic knowledge of customer service can't even be implemented) never take responsibility for their own mistake and somehow place the blame on the consumer. Apple is a scam. The sheep who choose to work for this company are brainwashed and attempt to brainwash their consumers in the same way. Strong willed people don't use Apple products. Let's go back to the professionalism of their so called management team...instead of referring to customers as 'sir' or 'miss,' I was referred to as bro. My experience with Apple is no where close to positive; I'm not sure where he got the idea he would be able to call me bro without me saying something about it...I'm not your bro, and never will be. He also continued to escalate the issue instead of trying to fix the problem. Why would you fixate on my laughter as a way of dealing with the stress your team has only perpetuated for my wife and I? Take the blame, compensate the consumer for the time, energy and stress you have caused and move on...these are very basic practices successfully managers use to ensure their consumers return...let's just say, that I have a Pixel instead of an iPhone for a reason. read more

Bought a MacBook Pro here in summer of 2019 and the touchscreen stopped working! I've hardly used this laptop - they charged me over $600 for a repair because it was past warranty, which is an excuse since they've been closed for 3 months during the pandemic and we've had awful fires. Needless to stay after the $600 repair, the laptop still does not work properly! This store sells faulty Apple products. Look at their other reviews. DO NOT SHOP HERE. read more

I had the pleasure of being helped out by Cole on Mother's Day. I had been struggling and debating on whether or not I "needed" an iPad considering I had recently purchased a MacBook Air. Cole had walked me through the pros and cons of my needs and wants and he went above and beyond to help me reach a decision I was happy with. I really appreciate that he truly knows what he's talking about and knows the ins and outs of the products you sell, and wasn't trying to convince me to buy the most expensive thing, but lead me to what I actually needed to enhance my job performance. I hope all your other employees give the same kind of customer service that Cole gave me that day. It was so great that I had to make a review about it because I believe he deserves the recognition. Thanks again Cole! read more

We've being buying apple computers, phones and watches for 35 years. I've made every one of those purchases through the Apple Corte Madera store literally since the first day it opened. I will never, ever shop in that store again. We made an appointment, answered their covid questions, had our temperatures scanned and we granted access. Then the upsell bait and switch games began. Oh no, we don't have the iMac 27" you want that was in stock at this store 20 minutes ago, but we can sell you one today with a 2tb drive right now. Oh no, we don't have the MacBook Pro in silver that was in stock at this store 20 minutes ago, but you can wait a month to get it or you can get it in space gray right now with a larger hard disk... You need to have your apple watch fixed? No problem. But you'll have to wait an hour before our tech has time for you, and you'll have to book another appointment to pick it up. So when did COVID-19 become an excuse for shitty service? For selling tactics I'd expect in a used car lot, not In an Apple store. The associate called over their manager - I guess they could tell though our masks how utterly angered and shocked by slimy and "un-Apple" "service" we both were. We listened to his excuses, told them what we thought of there upsells and no's, what was a great experience and now is a trap for the unwary. We went home, bought exactly what we wanted online, got help via an online sales associate that answered our questions and will have it in about ten days at exactly the same price. And we will, never, ever shop there again. read more

I bought a new Mac mini 80 days ago. The logic board failed. I called Apple Support and they sent me to Mobile Kangaroo in San Rafael Ca for diagnosis and repair. Almost 2 weeks later, Apple can't replace the logic board and they have no timeline for the replacement part being available. So my computer which i use for work is defective and I need it replaced. Online support CANNOT help at all. I am not certain if the Corte Madera CA store where i purchased it will even let me in due to COVID and if they did, a manager would have to approve a replacement. I WILL NOT allow it to be shipped anywhere as it's been out of my hands for 2 weeks and there are no spare parts. I will NOT wait another week to have it replaced by mail. So what do I do? I will begin the Credit Card Dispute immediately and then go buy a new one at Best Buy. I am SO sick of APPLE's continued unwillingness to support it's brand new products when the machine breaks within weeks of purchase. Steve Jobs would be turning over in his grave at this. It is unacceptable. read more

This store is pretty awful. My last couple of experiences have been awful. The first recent bad experience is when my iPhone needed to be replaced because of a speaker malfunction . They replaced with a refurbished phone. This part was my fault but I forgot my passwords to get in because it was a long password vault generated one. Long story short with this is that it turned out to be a disaster because now I couldn't access anything including my car. I went back into the store and asked for help. They seem to not know what they were talking about. They said the only thing I could do is to wipe the phone and restart everything but that still wouldn't solve my problem. I called apple and didn't have success with time on the phone the first time. I went back into the store flustered and tried to get help. I made eye contact with an employee and he pretended to not see me and walked away. I could tell the staff was avoiding me at this point because they didn't want to deal with me or a complicated problem. I saw them talking to each other casually and ignoring me. I eventually got the answer from the second time I called apple. And the answer was so simple. I just needed to go to a website and reset my Apple ID through a process. It took minutes but this store's employees never told me about it cost me over an hour of frustration. The most recent experience was when I needed to return two items. Should take a couple minutes right? They have 30 shirts walking around! Now, it seems apple basically has a bouncer at the front now. They step in front of you and make you register before you can go in the store. I told him I just needed to return something. He said "Well, you still have to check in to do that." What? No, I just need to return something and you should get someone for me. Whatever so I "register" with him to do something that already should have been taken care of. He said, "it looks like it will be 30 minutes." Haha are you kidding me? 30 minutes to return something? They have a 14 day return policy so I said I have to return these devices because it's almost 14 days. They didn't care. This is insane. Apple needs to step their game way way up. Stop having a bouncer at your door. Hire people who care and actually have knowledge. Do not tell someone it's 30 minutes to return something. Ridiculous. This company is a multi TRILLION dollar company and they have a crap store at least this location. read more

Poor customer service. I stopped in Weds morning for help with my laptop and iPhone. No appts until the next morning so I cancelled my morning work appts for the following day and took a 10:30am for my laptop and a 11:15am for my iPhone at the Genius Bar. My laptop seemed fine that evening so I cancelled my first appt. I arrived Thursday (today) early at 11am and checked in with the curly, silver-haired store manager. I told him I needed the restroom and would be right back. I returned at 11:10am for my 11:15am appt and checked in with him again. He told me Ricardo would be over to help me. I sat at a table in the middle of the store twiddling my thumbs for 45 minutes while everyone buzzed and swirled around me, never asking me if I needed help or whom I was waiting for, etc. Finally at 12noon, I got up and informed the manager I had to leave for an appt in Novato. He apologized and admitted that I just slipped through the cracks and was left waiting for no apparent reason. What a waste of my time and money (lost income). I'll stick to the Union Square location for future service. I've never had a problem there and they at least have their s*it together. read more

Came in to get my phone fixed, when I first came in I was helped immediately got checked in and was told to wait about 5-10min for assistance and someone would be right with me, which was great the store was practically empty there was not many customers. I walked around for a little bit checking out the inventory and then sat down at the table to wait. NOT ONE of the about 15 employees standing around chatting with each other came to check on me or ask if I needed help or was being helped. I waited for about 40min before walking out, again without anyone asking if I needed anything. The customer service was absolutely AWFUL. Coming from someone who has worked in the service industry for about 15yrs, I was expecting better. It was very sad to see so many employees not doing their job. read more

I just bought the new iphone there and really disappointed by the quality of service and unwillingness of the staff to help you to migrate your data from your old phone to new one. I spent about 1 hour with no result of migrating the data to new phone, also store Wi-Fi was slow, and the staff just kept suggesting that I should wait more. I did it at home for less than 15 minutes. Very disappointing! read more

I understand safety during Covid, but when I made the appointment for repair, I was not aware it was a drop Off only. In the past someone looked at it to give an idea of what's wrong immediately. Now, it's just drop off and at the mercy. There is a middle ground on how to handle repairs during Covid. This is not it. If anything, a heads up when scheduling would have been nice so I didn't expect something different. read more

I went to the Corte Madera Apple Store with an appointment to purchase a new phone. While waiting for a sales rep, I wasn't feeling well, told the staff I needed to sit down on something solid - not the uncomfortable, precarious stools within the store. I went outside to sit on a bench. Within moments, the sales rep located me, understood my issue, and began to help me with obtaining a new phone. His name is Nate, and he is truly great. He ran back and forth, in and out of the store while I remained outside. He made sure we had the right phone, that it was set up correctly, that everything transferred from my old dead phone to the new one. There was a glitch in the transfer, and Nate found a way around it. If Nate's amazing customer service and support weren't enough, he brought me water after I'd said I was dehydrated. His care and compassion for my personal health - along with my new working iPhone - OMG? Wow. Amazing. I LOVE YOU, NATE! And, as a representative of Apple, I love you even more! from Marjorie read more

I don't like apple products. I stopped using an apple computer about 20 years ago because I was the only appleite in the corporate team I was with at the time, and half the documents didn't work for me. After I got my mind right I became much happier with windoze pcs. My main problem with apple is the company somehow still owns everything you buy or do with their products. A portion of the purchased music in my library is useless (but maybe not now?) because it's coded in that single sourced apple m4p format. This is not to say that Google and microsoft don't have a dossier on all of us, which is why I use duckduckgo for a lot of searches. But these last, unfortunately, tend not to be as focused as is Google for my needs and interests. But after all that's what's really the problem with Google: its overwhelming awareness of me, you and everyone we know. But on to my reason for wandering one recent day into this store: I felt it was time to give up trying to adapt to my latest android phone. Fortunately I knew exactly which iphone I wanted, and told the greeter as much the minute he said "Welcome to apple, sir, how may I help you?" Me: "I wanta buy an iphone xx." Not so fast, according to the greeter, "Let me get a sales person to help you with your needs." I suspected where this was headed, to a requisite intereview scripted by the marketing department, and I was in no mood for it. "I don't need any 'help' because I know exactly what I want. So how do I buy one?" The greeter seemed a bit alarmed with such unaccustomed directness, but he continued to recite his lines. "The iphone you want is on that table over there, please wait and someone will be over in a minute." OK OK so I waited, and finally here comes another young guy who seemed intent on helping me. "So, sir, are you upgrading to a new iphone?" No. "So have you had an iphone before?" No and I'm ready to buy this one right here, here's my card. "Look," he says, "I'm just trying to make sure you have chosen the iphone that's right..." Now I'm getting very impatient as there were other things more pressing for my day than being interviewed by this salesguy, so... Can you just sell me the damn phone or do I need to speak to another sales person? "You don't have to use profanity, sir, I'm just trying to help, now if you'll just calm down." One last time I looked him in the eye and said, look if you can't just make this sale now let's find your manager and see if he'll resolve your communication problem. At that point he relented and asked if I wanted to include applecare+ which I didn't. After all that, and after paying for the iphone, it unfortunately turned out the product wasn't in stock and wouldn't be for weeks. Probably even more unfortunate is that I gave apple my real name and contact information. Now the marketing department won't be leaving me alone. I can only hope that this phone, when I finally get it, is more user-friendly than buying it has been. I would say go anywhere else than the Corte Madera store, but something tells me these guys are all the same, everywhere. read more

Man, I got some poor service today. Why do these folks make me feel like I am inconveniencing them? I didn't have much of time to trade my iphone today while skipping my lunch. I didn't need comments like "you should learn more about our process". I had an appointment but in reality I should have just traded from home. Really made me consider choosing a different brand. I would have just let this go until the lady next to me in the store reported she felt the same way. read more

Helpful. Made appointment to fix problem with my iPad. It was a simple issue and doesn't seem worth a review but I'm writing one to counter many reviews I saw about the attitude of the workers. It was crazy busy and I arrived early. I talked to 3 Apple employees (ie: where do I check in, check me in, fix my problem). All were nice and helpful, no bad or snarky attitudes. They fit me in early, fixed my problem, that's it. read more

I agree the worst in Customer Service. But also very "Ageist" - I was talked down to in a dismissive manner, the service people were out right rude. I'm an older client and was treated like I don't anything! My daughter was with me and was appalled. She's a millennial and said hands down they treat us both different. Note to Management your rating at this store is not all that great and mainly noted is your poor customer service- reminder without customers you don't have a business. read more

I lost one Air Pod and went in to buy a replacement. I was told I had to wait an hour for someone at the Genius Bar to pair it for me. That's a bunch of bullshit because I've done this before. Last time a salesperson went in back, got one, paired it, and and I left in about 15 minutes total. Stop changing protocol, and start serving customers efficiently. Morons. read more

There are two lines outside the store. Apparently, one line is where you have an audience with Saint Peter (dude with a beard and mask) who will review everything you have done in life up until that point, and determine if you are worthy to enter the store to shop. Line two, similar, but as far as anyone could tell, was for Genius Bar appointments. I knelt before Saint Peter, and said I have only but one question. Can you confirm how much money I have on my Apple Card? Lighting, thunder from the heavens. "We are THE Apple Store, NOT online Apple. Those are very different things!" Yes, I'm aware I replied. Can't you simply scan my Iphone wallet and let me know? "I only have a normal Iphone, I dont have the 'special' attachment. Those are inside.The soonest appointment is in 5 hours". You have to have an appointment??? Scorn. You ignorant mortal. "That's been the case for 11 months, and EVEN before Covid". Just to go inside and shop??? After much back and forth, St. Pete relinquished and or was bored with me, and allowed me to enter the Temple of Mac and was directed to the pew at the back, where I was assisted by a kind associate who answered my question in less than 15 seconds. Salvation. read more

My phone was evidently not reparable so I indicated I would need a new one. They sold me the same model that was three years old for $600. When I wanted to credit the cost for the newest model less than 24 hours later, they refused. Why does a company as big as Apple not tell the customer you can buy the newest phone for merely a few hundred dollars more and forgo something that's three years old? read more

The worst store, stay away. They make you wait while they stand around staring at people. They act like their time is more valuable than yours, and will rush on your purchase decision. Buy the care package because many I know are having issues after two years. You will be paying over $600.00 for repairs, for a computer. Or just consider different product brand, Apple is falling way bellow the mediocre range! read more

"Hello, could you help me with my phone?" Clearly, no one knows what the hell to do when I ask this. Stop telling me to turn my phone off and on again. You think I haven't tried that already?! Y'all need some serious employee training and stop joshing with your work buddies and fix my god damn phone. We were promised to be seen In 30 minutes and ended up waiting an hour and a half. Y'all can do better. Thanks for nothing. Love, Angry and upset read more

They replaced my gorilla glass protector and looked at my Apple Watch . The Watch setting wasn't fixed so will have to call Apple Care but the shopping center is beautifully done with incredible landscaping and so clean . The whole town. Bonus side trip to a beautiful Trader Joe's. Waze gave us a traffic free scenic drive home on back roads and it was so beautiful. read more

My son went in to buy air tags. This Apple store is always busy, but that should not give the employees the right to be rude. He was ignore again and again while I watched him wait patiently. He asked for help only to have any employee walk away from him-in mid sentence. Yeah you are Apple, but you can do better, appreciate every customer or you won't be left with any. read more

I have never been a fan of going to this store but now that appointments are mandatory, it really does seem quite simple and easy - thank you again for all the kindness today's geniuses/creators/ have shared with me (now if I could remember each individuals name - but I never forget a face (even when it's hiding behind a mask!!) read more

I purchased a new MacBook Pro and was able to have it delivered to the Apple Store in Corte Madera, rather than to my door. Pick-up was seamless. Their incredible service didn't end there. Leah helped me set up my new laptop and was incredibly patient and knowledgeable. Thank you!!! read more

I wish all of the staff had the can-do attitude that Arnie the Manager has and his great attitude with customers. I don't know if it is a millennial thing or not but younger staff don't look they are very passionate about helping customers. read more

Great service very satisfied by the way they were patient and quick with problem solving with my new phone

My daughter's MacBook Pro had some glitches. We made an appointment, turns out it was a "swollen battery" due her charging it 24/7. She's always on her laptop; they're inseparable. She'll literally freak out without her laptop like the commercial where the girl holds onto her laptop for dear life! Thank goodness for the Apple Store, we finally have some peace in the house ~ phew! It was pure insanity, Linda Blair moment (insert scene from The Exorcist)! She thought I had to buy a brand new laptop. Not sure why she assumes I would buy another one; I'd make her buy it...she has a job. The cost to fix this "swollen battery" was $150. She freaked out for nothing - teenagers! Tip: Always make an appointment. read more