Know what you want before you go to that store or you will be waiting forever and ever. Don't bother to have one of those apple "specialist" to help you! why? it is because they think they are the SH^%! they think they work for apple and therefore they are better than you and they know more than you and they are not there to help you but to show you how good they are by acting like they own Apple! but sadly they make no more than those workers who stands on the street looking for work everyday in San Rafael. They need to improve their work attitude, they are there to help customers not standing there chat among themselves and throw their iphones up and down in the air while talking to you and PLEASE PLEASE don't talk and act like a teenager! Don't call me dude! don't tell me this new iphone is sick! don't tell me it's your lunch time and you gotta hand me over to someone else cos you have to bounce! WTF! 3 different times when I walked in I see like 3 or 4 of them talking and chatting and no one came up to me asking me if I needed any help. I had to keep looking at them in order for them to help me, one time I think i made one female employee uncomfortable thinking maybe I was trying to hitting on her... anyway I know customers in Marin are hard to please especially with those bitchy attitudes they have towards store clerks because they think they are better and have money, however employees in this apple have found a way to counter that, oh well because if you think you own apple (and believe me , some of them do think like that in this store), and you have tim and seve on your side, you don't care anyway because you are the king of the world right? Overall, my tips, know what you want before you go in, study the product you want to buy online before you go, always look for older looking employee there, they might not know much about the product but at least they are more willing to help than those "teens" there. read more

Very bad customer service. I came in the store once for a screen replacement and they told me I can come anytime I have an hour and I didn't need an appointment. Today I walked in and they told me that I needed an appointment and needed to come back. I'm very busy and I hate wasting time. The customer service person didn't care at all so I had to walk away. That is not the way to treat customers especially when they were the once giving weong info in the first time. Stay away from this store if you value time! read more

One of my better Apple Store experiences. Was able to check into both my Genius Bar appointments via the Apple Store app, very cool. From there and like magic, both Geniuses managed to find me in a crowded store, how do they do that?! Both Geniuses were super nice and very personable. They got down to business fairly quickly and sent me on my way within about 30 minutes. Ends up there were several hardware failures, screen and audio, so Apple replaced my iPhone with a new one. Yay! It's only a few months old and still under Apple Care. They're also replacing the screen on my out of warranty MBP/r free of charge, the reflective coating was coming off. Instead of me having to trek all the way back to Corte Madera to pick up my MBP, they're mailing it to my house instead, what service. On a side note, the location of the store is in the middle of a fortress style shopping center. So be sure to give yourself extra time to make your appointment. All in all, awesome! read more

Another terrible review for this Apple store we ordered online trying to get a same day delivery to only have our order cancelled and refunded 15 minutes later we tried calling this location and no one would pick up we called the customer service line they also tried the store and failed to get a hold of someone when we visited the store in the past the people working there are not as happy to help as they should not to mention how hot the store has been at times where the AC should be running on high .. read more

Very nice and welcoming service. I just went in for accessories and they had what I wanted. I was in and out in a few minutes. Great staff.

Man, I know it was toward the end of the day, but the door greeter was not at all helpful and his customer service was terrible. But the worst thing was the manager was on that same level. He manager even walked away from me dismissively. I should have gone to walnut creek instead. This is the worst Apple Store I've ever been to. read more

My computer is better but I'm livid. I had never gotten a text message alert that access was blocked to someone trying to get into my email before today, after my computer was dropped off at this store. I called and stated these facts (had to be forwarded to 3-4 people explaining the same thing over and over before getting someone to actually talk to me about the issue). Mike, the manager I spoke to was rude and defensive from the first instant. I was hoping to hear that something similar had happened with another customer that he could have shared to allay my concern. He directly asked me right off the bat if I was accusing them of something and I directly said that I wasn't. The two voice conversations that I had with Mike will attest to the fact that I stated the facts, expressed my concern, and asked if they had an explanation for these facts. I even forwarded an email that came from Gmail at the same time as the text so they could help me determine what had happened. Also, when I picked up my computer, the attitude of the woman who gave it to me made it evident that she had heard an earful about me from him before coming out. She also said that it was in my notes that I asked for the software NOT to be updated due to the email 'accusation' issue. Again, at NO point did I say anything even close to that. I brought it in to be serviced! And, on top of that, the notes were also obviously inaccurate, because the computer was in fact upgraded... I welcome and encourage someone at Apple headquarters to listen and assess the two consecutive calls. Training in customer service 101 would have made this go a lot more smoothly. read more

I've been coming to this location since it opened. And yesterday's experience was one of the best -- I walked in with a complicated situation that I couldn't resolve using apple support. But Mac and other team members figured everything out just in time for the holidays. read more

2 stars for the customer service here. Always busy and crowded that I had to keep making eye contact and repeatedly said "Excuse me" just so I could ask them a question or buy accessories and be out the door. Once you got their attention, it was pretty fast. If you could get their attention... Most of time, I just left and ordered online. 80% of the time I had to deal with the sales' attitude when I made a small purchase AKA buying accessories, not a new phone, Apple Watch or laptop etc. People would still buy here, I'm sure. It's Marin after all. read more

Based solely on the iPhone 6 launch, Corte Madera's Apple Store did a great job of organizing the chaos. I was one of the lucky millions that managed to place a pre-order but was forced to do an in-store pickup for whatever reason. The last time I waited at an Apple store for an iPhone was in 2008 and although fun, it was something reminiscent of Black Friday. I figured if I got in line by 6:30am, I'd be fine since doors open at 8:00am and I already placed a pre-order. Even though I was running a little late, I managed to get there by 6:30am and I was 10th in line. It's important to note there were two lines; a general line for those that did not pre-order, and the pre-order line. The general line had a good 200 or more people hoping to get their hands on a new iPhone. Apple was kind enough to supply free coffee and a marketing team from Double Tree hotels was handing out their signature cookies as everyone counted down to 8:00am. As it got closer to 8:00am, more and more Apple employees began to come out and three minutes before 8:00am, Barry Bonds cut me and 300 other people. Once the doors opened, Bonds was first in and immediately taken care of. A few minutes later, I made my way in and a employee pulled up my order and by 8:13am, I had my new iPhone 6. Thank you Corte Madera and see you in 2 years for the iPhone 7. read more

Apple Store - Corte Madera - IT Services & Computer Repair Near Me - Corte Madera, California

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Not a lick of customer service. None, nada, zilch. They really dont want to see you , as a customer, and apparently want you to purchase their stuff only online. read more

Such wonderful customer service from Stass & Rachel. She went above & beyond in helping me pick an iPhone & Apple Watch. She was very patient, took the time to show me all my options. She was extremely knowledgeable about each of the products that I inquired about. Thank you Stass for making sure that all of my needs as a customer were met. It made my shopping experience such a breeze. Whenever I decide to purchase Apple products in the future I will ask for Stass' expertise again! read more

I have been shopping the Corte Madera store for the past few years and it is usually a madhouse of humanity. Some of the employees are fantastic and others not so much. My real issue is with the Apple support or lack there of. For a company built on fanboy-fangirl enthusiasm you would think they would covet the opportunity to interact with their customers. That just isn't the case any longer. The service is usually underwhelming, frustrating, and off target. The experience to simply wade through the automated system to get to a human sets the tone for frustration. You no longer can speak directly with employees in a brick n mortar store so you are usually at the mercy of customer support until you are willing to travel in person to a store. The products are still fun, most of the employees try although some are arrogant beyond belief if you are not a fanboy or fangirl, and for the most part the technology remains the draw. But if you are really in need of help, it's a tough road ahead. read more

Got there at store opening today for a simple replacement under warranty. The store was open with maybe 3 customers inside and perhaps 12 or more employees busy with sanitizer but not helping anybody. Nobody in the appointment line and 3 people ahead of me in the "walk-in" line. There was a guy working his way down the "walk-in" line making appointments because they were not taking ANY walk-ins. This was done while standing next to a sign reading, "Are you a walk-in? No problem." Sheesh. So now I have to waste another hour with an additional trip. read more

I was browsing through the apple store online, and noticed the colorful pride apple watch band, and I was unsure of what size to get, For $115 I wanted a size that would fit me, I went to the apple store after work, and feeling lost, I walked around, hoping to insert myself somewhere so I could purchase the apple watch band, and thats when I heard the sincerest laugh, and saw Robert, with the apple watch band that I was seeking! He made it a very joyful transaction, First we needed to determine what size wrist I am, we used a special tool, and I did not know how to navigate it at all, I wore it so close to the edge, Robert noticed and humorously asked me if I wear my watch like that normally, and we both laughed because it was definitely not normal. LOL, Next we found that I have the wrist size of 3-4, (the smallest they had was 1) I told Robert I felt self conscious cause Im 28 yrs old with a wrist of a child, and he kindly reassured me that it was completely okay, It was all in good fun though. They didn't have the size 3 and I didn't want to wait, I ended up purchasing a size 2 band! Great Interaction with Robert and I wish I had more money to spend so Id have more time with him. Thank you! read more

I made three trips to this location. We bought a brand new iPhone October 4th. The battery has been defective since day one. They keep on saying that the problem has been resolved. It hasn't. It keeps on draining. I'm wasting my gas and time by making multiple trips. I don't know what to do anymore. If they cannot replace this expensive paperweight after my next visit, legal matters is the only option. read more

So I have a pair of Beats they are about 5-6 months old. The wire that runs through the piece that wraps around your ear, broke. No misuse or pressure, just normal putting on and off. Probably really cheap metal is the cause, I bet lots of them are experiencing this failure. Went into Apple store around 10:30 today and as usually, it was very busy. I talked to a clerk and showed her what happened and she looked on her scheduled and said it would be about 1.5 hours before I could see anyone. I said that it seemed like just a simple replacement for a defective part and couldn't I just get a new one. No, I needed to sit down with someone and fill out forms and then it would be mailed to Beats and I would need to wait for them to evaluate them and see if they could be fixed. I next asked for an appointment so I did not have to wait 1.5 hours or that I be provided the forms to complete so I could quickly fill them out and leave them. No can do on the forms, have to do it with an employee. First available appointment, Saturday at 1:00pm. It is Wednesday by the way. Apple, you have a defective device, do not make me wait 3-4 days to meet with someone to fill out some forms so I can wait several weeks more to hear whether you can fix the product or will be giving me a new one. You have an obviously bad product here and need to make this easy for your customers, not create more problems after you have sold a defective product. Would love to hear back from someone from Apple. . . read more

I highly recommend not coming to this store because of the ridiculous amount of rudeness and unwillingness the employees (including the managers) at this Corte Madera store give off. Was there on iPhone launch day and a whole bunch of customers were talking about how they were disrespectful to people even just standing in front of the store, asking for reservations, etc. Making a return is also a problem so if you are indecisive about which product to buy and you take one home not liking it, don't even think about returning to them because all they'll do is make it a problem and accuse, make fun of, stare, discriminate, etc. No matter whether you report your experience to apple customer service or not, they don't take action or accountability for what they do wrong. Managers at the corte madera store need to be demoted for sure. Terrible management and to be honest some employees are fine and do provide support when a customer needs it but it's the managers who don't treat customers with respect. Feel free to report the store because I truly believe they need new management. I hate to see other customers go through what I and other customers went through at this store. read more

Went here to get my husband a new phone since he had a gift certificate for the latest iphone. The store was super crowded when we arrived. We also had our dog with us and one of the workers told me it was ok to have a dog in the store when I inquired about their pet policy. Some of the workers gushed over our dog and some of the customers came by to pet her too so it was all good. Anywho, it took us about 45 minutes to get a new phone. We were put on a list, waited a bit, was seen, discussed about phones and cases we wanted, got the phone and case, had a short tutorial and inputed info, and then off we went. We will be back of course since this is the closest apple store in Marin county. read more

This mall overall is very "high end" and being not blonde and blue eyed, I can definitely say we get looks for just being there. I went into this store to look at a few things as I was weighing my options on what I wanted to buy and had a few questions. This store, although busy was adequately staffed to handle the large volume of people. I stood at the same computer for almost 5 minutes waiting for someone to come and touch base with me to at least ask if I was doing okay, but once a worker finished with one client, they beelined the other way. We had to chase workers around just to get someone's attention. I would've bought what I wanted then and there, but am not going to support a store that ignores customers. Too bad people judge others by the way they look, I value quality not quantity and am willing to spend money for something that is good quality so too bad they missed out. read more

I have an IPhone 6 and went to get the battery replaced. After being told it would be 45 minutes I waited 1 and 1/2 hours. When I went in to check my apt had been canceled!! They did help and told me to come back in three hours. When I came back Apple said my "water sensors" were on and they had a refurbished phone for 325.00. They refused to put in a battery. What a scam. And the Apple guy was an ass about the situation! To add insult to injury kept me on hold for 16 minutes to talk to a manager today!! read more

This lovely guy called Thunder helped me out! I hadn't had any success at the apple store in Oakland and Thunder was super patient and helpful and got my laptop back to me super speedily! Thank you Thunder read more

Came in for a walk in, usual 45 -60 minute wait time. I was helped by kyle. We talked about my phone and how my Apple care is used up. I asked him how could that be, and he said "Look, i'm not going to argue with you". At that point I asked him for a manager and he threw my phone across the table back to me and stormed off in a fit. Manager didn't come for at least another 15-20. He was able to help me more and was a sign of real customer service. However it is sad that if you have an issue at the apple store, most employees tell you that you have to spend a ton of money and never ever believe what you are saying if it something against their employees. They fail to tell you to contact 1-800-MYAPPLE and leave you feeling helpless. read more

Yesterday was the worst experience I have ever had at an Apple store. I purchased a laptop and was having the data moved from my old laptop. The tech "genius" was useless and had no idea how to problem solve. She only knew to say I can't do that... She left me sitting outside in the 85 degree heat telling me that I was not allowed inside the store. And she could not give me any personal assistance. What is her job? I asked to purchase 2 power adapters. She told me that she could not get them for me and I had to make a different shopping appointment. I asked for a manager. The manager was very nice ..problem solved. Apple needs to figure out a better system. Covid is going to be with us a long time. read more

Had a very bad experience with the manager I've decided to buy fewer Apple products after today Apparently Apple doesn't care if I'm a customer read more

I went with my father to purchase an Apple Watch and a new IPhone for his business. As well, we had to update the current IPhone 8 he had that was having technical issues. I have to say I was not looking forward to it because my father is not a very patient man, and I knew that the process could take time and for the non-tech savvy(my Dad) , be a bit of a challenge! We had Alan, who not only helped us, was positively the most patient and thorough Apple employee that I have ever experienced. Not only did he give us tremendous service, he did it with professionalism, patience and a good spirit! My father understood his choices, and the process as well as his new updated IPhone. Success! Plus a pretty nice new Apple Watch is now on it's way. Thank you Alan! read more

I like their products and they're good at selling you their products in this store. But when anything breaks, there's no help to be had. THey're sending you around in the Apple system and no-one wants to take responsibility. And this is not for a free repair, this was for a $700 repair..... read more

I have recently upgraded to the iPhone X. Being a part of the upgrade program I have turned in my iPhone 6 at the end of transaction after completing the data transfer at the table. I should have known that something was not being handled right when the associate said "I guess, I'm supposed to take it now" when I handled the old phone to her. Fast forward a week or two, and I get an email from apple saying I have one week to turn in my old iphone. At that point I realized that the associate at the apple store did not know what she was doing. Very disappointing and surprising at the same time. I now have to finish payments on my citizenone loan, and there is nothing anyone can do. Lesson learned: demand receipt/proof for anything that you do there, and do not assume anything. read more

I went in because my iPhone 6 dies at 80%, and the GPS doesn't function. They told me the only option would be to replace the phone entirely. Seeing how I would hate to buy a whole new phone to discover that it works equally poorly, this sounded like a pretty bad deal for me, the customer. If I were to buy a new phone, why not buy one that works reliably from another brand? Sure apple products are user friendly, but they don't stand behind their products when they don't work, and they seem to stop working rather often. I wouldn't recommend this location for your repair needs, and seeing how this is my primary apple experience, I probably wouldn't recommend an apple product in general. read more

Service in Corte Madera makes me hate Apple. They so worthless and selfish in some cases. Just a few people there care about customers. I brought my laptop to estimate repair couple weeks ago. I waited for appointment and all of that. Price was close to $1k so I took my time to think about it. I brought laptop today and A boy with appointments tells me that I have to wait around for 2 hours and wait for their text when I need to come back, because their system erases everything that is older than five days. I'm there btw with a toddler and a stroller. Not like we're so sorry we such a crappy high-priced services. Entitled attitude like it's not a big deal to make people wait for 2 hours. So disappointed. Microsoft store right next to it. Made me really think about if I'm on the right side. read more

My first time in an Apple store, pretty impressed with the mob of customers they had. This place had like 40 sales reps running around the floor helping people, it was nuts. I pre-ordered all my stuff with their business team, and picked up our merchandise without much hassle. The Parking lot to this shopping plaza is a joke though. The spaces are so small they are only suitable for small cars. The worst was when I blew out one of my tires hitting a huge pothole in the parking lot. read more

I had a great experience picking up my new iPhone 6 today! Yes, there was a small line when I arrived 90 minutes before the store opened because I knew there would be a line today. I was pleasantly surprised that they opened early. The woman asked me if I had ordered my phone already or was just going to buy one. I told her I had ordered it and she brought me right into the store. She assigned me to an Apple employee who help me set up my new phone and answered all of my questions. It was terrific customer service. I would definitely return to this location. The only issue I had was that they didn't have any cases for the new iPhone 6 models, nor did they have any screen protectors. I would have thought that each store would be brimming with these things. Luckily, there was a kiosk a few steps away that carried all types of screen protectors and cases. read more

Apple Store - Corte Madera - Corte Madera location - IT Services & Computer Repair Near Me - Corte Madera, California

Go to another Apple store if you can!! For anyone who is sick or disabled, you have to walk far through the mall to get to the store, making it had to carry heavier items, such as iMacs to the store. This store doesn't have many of the amenities that the other apples stores have such as an actual Genius Bar, making repair services sower and their knowledge of products is lacking. Most of the staff are very young, undertrained, and seem as through they have just been hired. I imagine they have a high turn over rate. Most of the staff seem as though they don't want to be there. I have been to many apple stores and this one seems to always have confused employees, long lines, and staff who are undertrained and seem to be reciting from the user manual. For example, I just dragged my iMac into the store to get it repaired under warranty because it is faulty. I was 20 min early and they told me I couldn't leave it there for a moment while I went to my car to get my phone. So I had to lug it back to my car. Logically, this rule makes sense, but courtesy should over-rule here. These things are heavy! Especially when the parking lot is so far. When I returned to the store on time, the guy who said he had checked me in actually hadn't and so I had to wait some more. Overall, I ended up waiting an additional 30 minutes past my scheduled time. Most Apple stores I've been to have far better service, way smarter employees, and see their customers on time. After all, what's the point of forcing people to scheduled an appointment if you aren't going to see them on time. read more

Worthless is the only word that comes to mind here. So much time wasted by employees who have no initiative. What should have been a 1 minute conversation resulted in two trips and two hours. read more

I just had an incredible experience at this store getting a repair with help from Coltey. He was very kind and helpful- spent an hour with me working on getting my trackpad and keyboard working again by fixing a wire mishap. The total charge was going to be $87, but he talked to the manager and got my price down to $11 total. He spent an entire hour working as quickly as possible with me, got some crucial components fixed, and I paid all of $11 for it. I'm not one to typically write reviews but I had to for this experience. Saved me so much money and made the process entirely painless. Thank you Coltey! P.S. Apple store was courteous with COVID precautions. Did quick fever and symptom checks. Appointments were required so the amount of people in the store was limited. Sanitizer at every table and social distancing with the person helping you. Very satisfied. read more

Employees do not know what they are doing. Went to upgrade to iPhone 11 signed up to trade iPhone XS in the employee said we don't take them here we will mail you a box to send it back a month later no box and the ripped another 500 straight out of my checking account. Now I'm spending hours working with apple customer service. DO NOT SHOP AT THIS STORE! read more

Unfortunately, this Apple store continues to 'wow' customers with service when making purchases but sets a different standard when customers are needing direction and questions answered post sale. Beware! Don't get me wrong when I say "I love being treated aggressively by store staff". What I mean is I can put up with it to accomplish a task but the difference in temperament when clarifying basic questions that should have been correctly answered during the pre sale convo and after is remarkable. Advice: Talk to several sales staff to make sure you get correct info pre sale. read more

Brought MacBook in to have an issue with the fan fixed, they replaced my logic board without warning, which mean I lost everything I hadn't had a chance to back up. Worst of all, their repair team was completely indifferent and I never got the promised call back from the manager. Lesson learned...go somewhere else. Yeah, I should have had everything backed up, but I was just concerned about the fan! Had they bothered to mention that they might replace my hard-drive, I would have taken extra precaution. Is Apple the new Ma Bell? read more

{Hours Wasted : 17) = Consider avoiding this business... Not surprised by the other load of good people who spend good money here and receive "less" that "adequate"; service. Unacceptable. Much more with notes and images to come. -Politely ask for people's names/titles/positions/etc... --If they refuse they are in violation of ethical policy.... ADVICE TO EVERYONE : -Document/Record EVERYTHING -Save your Receipts...ALWAYS!!! PS.... -Consumers deserve to be treated better. PPS... -I have much to add to this review...images...and names...data... PPPS... -I'm a legend and have the capability to use disabled placards and don't. --Item in which they lied about a price match was for a damaged ear ***Apple Stores Everywhere*** ---Drug Test--- ---Honor Customers--- (The only reason you have business is because of those you piss off) ...Take some time to think.... (Add Names...) Names (thread-of-communication): - - - - - - - - read more

Terrible service. I ordered something online that was supposed to be picked up today and then I get to the store and they tell me it's not ready even though they have it because there's some long kind a Que that had to be processed. They ended up having to cancel the original order and place a new one so double charging my card. It says it's ready for pick up so which one is that it's goingTotal hassle read more