I have used this company several times and always have a good experience. Same happened today! Jason and John are always patient and, of course, knowledgeable. They fix whatever the problem is, answer my questions without making me feel uncomfortable, and offer future help if needed. I recommend them frequently because I know my friends will be treated well. read more

Jason was wonderful, helpful and concerned. I have used their services before and remain fan. He took a lot of time to get my problem fixed and offered followup help if needed. Great service from a small business. read more

John was fantastic! I was very impressed by his work at my house and will continue to use him for my Networking Needs! Additionally he charged me 1/2 an hour instead of an additional full extra hour - which was very kind and commendable. Thank you again! read more

Amazing service always. Repaired my PC a few times, fair prices, ethical and smart. And I have called about issues that they solved over the phone. My whole family uses their services and many of my friends. When you get it right, this little business is an example of quality and accountability. read more

The guys at NorthBay Computers have always solved every problem I've had with my PC. They are consistently responsive and diligent.

NorthBay Computer Systems to the rescue! My family has consistently had excellent service from this group for decades. This includes our needs this month when our desktop computer ground almost to a halt. Got a quick diagnostic via online connection which lead to advice for a short term solution. Given that our computer will not run Windows 11, we got a new updated device and will take it to NorthBay for data transfer. I heartily recommend this group. read more

Spoke to John and he helped me resolve a connection issue with my Brother All in One rather quickly then we chit chatted and he looked at my PC and another and made some recommendation which we will follow up on. They will be our new go to computer gurus! read more

They never responded to me regarding a free quote on line. I used TL Computer Repair instead. Carlos, at TL Computer responded within just a few hours. He did a great job. read more

I take no pleasure in writing bad reviews. But I feel it important for business owners to take accountability and try and do better. Called NorthBay Computer Systems and the person who answered was very friendly and helpful. Was told to come in person and so I stopped by same day. The employee who I spoke with at the store was so rude. He asked me what I needed and as I was explaining my computer situation, he gave huge sighs, eye rolls and made me feel like I was somehow ruining his day by being there. I am glad there were many people who had good service here but I have never had someone treat me like that. Learn some manners and customer service. Went to San Anselmo Tablet and Computer repair right after and they helped me right away and were so polite. read more

I am upgrading my review. The company provides good service and has good ethics. However, they did not have the skill to work on my complicated system, so they suggested I go to a firm that could. I did not like that and gave them a 3-star rating, but in retrospect, it was the proper thing to do. I now regret the 3 star rating and changed my review to 5 stare. read more

I bent the shit out of my charger cable connection while it was plugged in my Dell lap top while it was on the edge of my bed. It wouldn't charge unless I held it in place. I ordered a new cable on Amazon. It didn't work. I took it to Renew Computer. They said the port is probably damaged and they can't fix it. They said to fix it would probably cost as much as my laptop. I paid 900 for it a few years ago. 19" screen! Then I remembered another computer shop I went to a few years ago in Sun Valley, San Rafael. Went there and explained the problem. He asked if he could take a look at it for a few minutes. He did some research on the model ... then took off the back of the computer. It didn't require welding just turns of screws. He happened to have an extra port that fit in the shop. I watched the whole process Took about 1/2 hour with testing. Charged me 50 labor and 20 for the part. Unbelievable. North Bay Computers rocks. read more

It doesn't get any better than North Bay. I've used them over the years for everything from small MS program problems to an emergency wipe and reload of my whole system. They're responsive, knowledgable, no b.s., no upselling. My firm dictated I use a different service for a whlie and it was a disaster. I left that firm and I'm happy to be a North Bay customer again. read more

I have used this company for years for my PCs and have sent clients to them. They are reliable and do a fantastic job. Very reasonable prices. Recently I could not get my Windows 10 network to see the desktop and laptop no matter what I tried. Ready to give up, I called them and they did a remote fix that overrides the way Windows should always work. Bingo!! They now connect perfectly. It took about 45 minutes not having to take my machines in. THANKS!!! read more

Over the past few years I've received great service for my PC issues from North Bay but this past week they really went above and beyond and helped resolve a very complex issue involving compatibility with an old program (an issue I've been told numerous times in the past from other IT consultants could not be fixed). JL at North Bay took the time to work with me, explore possibilities, and implement a solution that was better than hoped for. Thank you JL! read more

North Bay computer was the IT "dept" at my law firm. They were always able to obtain new hardware when needed and fix whatever problem we were having with our system without all the fidgeting that many repair guys seem to display. After my retirement, I have continued to call on them any time I need help. They are available for consultation remotely and often can handle the problem without my having to actually go in to their shop. If I need more extensive service, one of their super friendly and knowledgeable technicians has been able to come to my home personally at a very reasonable cost to me. Cannot recommend these guys highly enough. read more

John and his expert team are the best -- speedy, smart help in a crisis. They are my go-to crew for any computer problems.

Fast, reliable and reasonably priced. It is great to have found someone to support our business.

I called the shop the day after Thanksgiving as my son's PC went belly-up. John said he was calling it a short day, due to the holiday, but said he would wait for me if I was planning on coming by shortly. He diagnosed the problem, replaced the PSU and I was on my way in less than an hour. My son is now very happy, as am I. I highly recommend NorthBay Computer Systems! read more

Need a reliable computer repair shop with quick turnaround time and fair fee? Go where I started 10 years ago -- and as recently as yesterday: North Bay Computer Systems. Whether facing a frustrating program installation or a daunting hard drive crash, the issue was promptly resolved by the individual and collective expertise of John, Scott, Jason and J.L. Try North Bay Computer Systems and you'll find yourself doing as I am: filling stars and writing legitimate praise. read more

NorthBay Computer Systems - IT Services & Computer Repair Near Me - San Rafael, California

NBCS is soooooooooo wonderful. So perfect. So helpful. Just so darn great in every way. I've been having SUCH TROUBLE printing pdfs from email and finally FINALLY I decided to take action. Luckily a computer expert suggested I call NorthBay and wow, am I ever happy I did. I got immediate help right then and there via the phone. In a 30 minute call, my computer issues were completely solved (after months of pain). Ryan was awesome... patient, knowledgeable and clever. Will ABSOLUTELY turn to these guys next time gremlins attack my PC. Thank you Ryan for working your magic! read more

I came with a broken laptop, I had spilled water on a portion of it and had done everything I could to save it. I went to north bay computer and they diagnosed it, spent time fixing it and didn't charge me when they couldn't revive it. They told me to try getting a warranty rather than spending time and money with them, fixed it, and I went through the process and got it fixed. They didn't charge me, and I'll be sure to go to them if I have another accident. read more

Really Friendly people at Northbay Computer Systems Inc. Jason answered all my questions and did an excellent job helping me with my computer I got my computer back the same day I dropped it off Best customer service ever!! read more

We were traveling in California from Montana when my hard drive crashed. We started out at Best Buy, but their wait time was too long and they didn't give us a sense of ease. We found Jason at NorthBay online and we are glad we did! He was courteous, knowledgeable, and understood our dilemma. He worked with my husband, who is techy, to get the computer up and running in a reasonable time, with minimal program loss (no data loss), at a reasonable cost. If you are in the area ... skip Best Buy and go here! read more

I finally decided to go back to Northbay. JL did an amazing job of getting everything working and was also able to restore my files that had never been properly ported from my old drive to the new one. My lesson here is, I was too passive. When the first guy blew me off last year I should have gone immediately to the owner, John, who made it right. I hope the first guy is not working there anymore. read more

Northbay Computer Systems is my go-to place for all of my computer needs. John and his staff are gracious, knowledgeable, and patient with non-techy types like myself. To say I highly recommend them would be an understatement. read more

Amazing! Went to NorthBay Computer Systems for the first time today. They fixed my issue within minutes at a fantastic price! I will absolutely recommend them to anyone who needs a technology fix! read more

John and the team is the best! I have used their expertise for many years and every time I update my experience on Yelp. Brought in an old Think Pad that was running on Windows 7. It was taking over 2 minutes to boot. I did my best to defrag, remove software that was not being used and put it through virus software. No success. I called and they said it could be a number of issues, possibly a dying hard drive, but drop it off anyway. They didn't want to repair a computer that would cost more than a replacement. One day latter I get the report. They "cleaned" as a professional would do, and discovered old virus protection software was clogging up the boot time. It was removed and it works Great! Boots up immediately. One hour of labor! These guys have done some extensive work on a bunch of our computers of the years and every time,they make magic. They are easy to work with, very fast and priced right. Before you dump that problem computer, call them. You will get prompt service and honest work. Even with Covid the guys were still employed... meaning there was plenty of work from the working at home group to keep them busy. You got to call them and let them take it from there. The best!!! Read all the great reviews. read more

Totally great service! I showed up with vague complaints about my desktop ("it's like somebody poured pancake syrup inside!"), but Scott was thoroughly considerate, professional and helpful. By that afternoon when I returned, the PC was checked out, cleaned out and 100% ready to roll. Terrific find......check 'em out! read more

I came to NorthBay computer systems with a fairly decked-out gaming PC that was extremely sick. As a hobbiest, I had done a fair amount of trouble shooting on my own to determine what the problem was, but I wasn't getting anywhere so in frustration, I called around San Rafael, where I work to try and find some expert attention for my PC. Ryan Barba cheerfully took my computer in and although this occurred during the Christmas Holidays and they were working on a skeleton crew, promised to get my computer diagnosed and likely back to me within 48 hours or so. He was able to run diagnostics and narrow the problem down to some RAM that I had purchased and upgraded about a year ago, which was defective and creating problems throughout the system. It wasn't easy to locate this issue, meaning the diagnostics they had run were fairly extensive but Ryan only charged me the standard rate for about an hour of his time. They even indulged me as I called in each day to 'check in' and he gave me a play-by-play of the tests they had run, and even asked me a few more questions each time to help his understanding of what might be happening. I will use them any time I have issues with my computer in the future, the experience shows me why going beyond the "geek squad" and using a true geek is the way to go! read more

This review is long over due. I have used them in the last 6 months 3 times for 3 separate issues. They provide A+ service via phone, in their shop, and at my home. I had a desktop that just wasn't working I took the desktop in and it was full of viruses. They cleaned, added a new virus program, checked and double checked their work and for the last 6 months it has been running perfect. I wanted to make my house wireless. I brought the system from them. I was given detailed instructions on how to get it working... I was almost spot on regarding my installation but I missed one key step. They did their best to troubleshoot me over the phone (free of charge), but I am the type of person once I get frustrated I lose all sense. So the next day they sent Ryan out to my house and within a minute it had my wireless working. Since he was here and I had agreed up front to pay the min of a 1 hour service call (by they way they don't charge for travel time) he worked on some other minor issues and also took some time out to do some basic training for me. Today I needed them again... and called... and asked for Ryan. His appointment at my home was for 10:30 am and he was here at 10:25. I needed another laptop that I had hooked up to the wireless. By they way Ryan had left me all the pass codes for my wireless (but I forgot). Within seconds he had my second laptop working, checked on our desktop to make certain it was still in great operating condition, and then did a defrag on my original laptop. I can't send NorthBay enough compliments. They are a small local business that really knows how to deliver superior service. I would recommend them to anyone for home or business. Next time you have an issue you should at least give them a call and see what you think. read more

Excellent service. I had a memory upgrade with my laptop and they helped me by first giving me the right info over the phone. Once I purchased the memory (almost unavailable these days) on line, I took my Thinkpad to their office to properly install the chip at a time convenient for me. Their rates are very reasonable and I got the feeling that if I have any complex computer problems, I can count on them to get me going, pronto. This way, I can continue to write reviews for Yelp regardless of my de-elited status. read more

I called NorthBay about a mac based external hard drive that was acting up. they said "no problem, bring it by and we'll take a look" A few days go by and I call and they tell me, we don't work on Mac's. Really!, you could not have told me that before I unhooked everything, got into my car, drove over there and then did it all again to pick it up? Not a word of apology when I did pick it up about the fact that they steered me wrong. Anyway, bought a C2G USB to IDE cord online for 29 bucks and drive is rescued. read more

John and I sat down and shared a hazelnut coffee this morning, inside of my wife's Acer S7 Laptop. It smelled delicious. (John isn't a fan of hazelnut) Having once worked in desktop support as an MCSA/MCSE, I entered into our meeting armed only with the desperate knowledge that I lacked a star screwdriver and time was of the essence. It was 7am... WHO IS OPEN AT 7AM??? These guys are. As the clamshell case was cracked open, we looked at one another across the workbench as only two seasoned IT professionals could. There was death in the room, we were certain of it. Partly because we could smell it... again, hazelnut. Miraculously, after tearing down the patient, cleaning it off, and patching it back up; wouldn't you know it? The darn thing booted. Never mind that the guts had been corroded by acid and sugar, that the backspace key no longer functioned, or that the HDMI out was shot -- IT BOOTED. Hell, the touchscreen even worked. It was enough to take a clean backup and order a replacement. Thanks John, you helped turn my doctoral student's dissertation tragedy into nothing more than an expensive anecdote. You are appreciated. read more

I am typing this from my computer, which I had already mentally buried. I got it from my stepdad, and almost as soon as I started using it, I kept getting this weird blue screen with some message about the display moniter. I suppose its worth noting that I use an HP Windows 7 laptop with Beats Audio. I brought it in, and Ryan, who was AMAAAZING, called me with copious updates. I wasn't able to answer both times because he happened to call while I was at work, but the message was so detailed, I felt like I knew exactly what the status of my laptop was and how far along or far from the goal we were. I picked up my computer early the next week, took it home, and alas, the blue screen was still happening. I called them back, and they told me to bring it back and they would work on it until it was fixed, for free (since I had already paid for the service the first time). I swung by a couple days later, picked up my computer, which was now FIXED, and went about my way. Look, I can't afford to buy a new laptop. I am also an aspiring novelist in what little spare time I have, so the laptop is incredibly important to me. It meant so much to me that these guys were so friendly, so warm, kept me updated every step along the way, and displayed so much concern about making sure they got the job done. I appreciated each one of them (worked with a couple different guys, but mostly Ryan), and I appreciated the ultra reasonable price I paid for having such an important item back in my life. Thank you to NCS. I would absolutely recommend you, and use you again and again should the situation ever arise. read more

Best computer service in Marin. These guys are the most professional and pleasant guys around-super knowledgeable and helpful!

So, I'm secretly having a platonic love affair with the peeps at North Bay Computers. Shhh, they don't know it but I think they're all absolutely fantastic! Initially I brought my broke *** pc riddled who knows what in to have a look see. My computer was functioning at a slug's pace and I couldn't get online to save my life. In fact, it was this incident that I realized I was having a co-dependent relationship with my computer...shameful. When I dropped my computer off in the wee hours of 7:30 am John promised he'd have it back by the next day. (serious computer withdrawals). Not only did I get my computer back on time but it also did not break the bank. My computer runs great now! Northbay offers outstanding service! They rock! If you need an immediate solution to your PC probs this is the place to bring it! They also do home visits and work remotely...I've had nothing but issues with my wireless. Problem solved yet again. So, thanks to the guys at Northbay hopefully I need not to return too soon. You're the best! read more

I'll keep this short 'n sweet: I've been a professional software developer for over 12 years. I maintain redundant system back-ups and generally speaking manage all of my own networks and hardware and focus just on shipping code. After an unexpected power outage my primary development machine could not be booted to the OS nor restored by either a Windows back-up or a Norton Ghost image. After spending days trying to debug the issue myself, the loss in time and revenue forced me to begin coding my work on a back-up laptop. I dropped off my custom Falcon-Northwest with NorthBay Computer Systems, half-expecting to hear I just needed to replace some hardware and that I would have to start over with a fresh version of Windows. They were able to recover my system despite uncovering data corruption in the back-up files saving me hundreds of dollars easily. They called me with updates. They asked the right questions. They did customer service right from beginning to end. read more

First, let me say--OUTSTANDING! I used yelp to find these guys, and BOY, are they terrific. My laptop died...within 45 minutes I had a scan disk with all my data, and they helped me navigate my warranty with Dell. And, they were ever so friendly, non judgmental about my lack of backing up and the wine spill that caused the melt down. And to top it off..they are very affordable - when dealing with our data, we all know we'll pay anything to get it back...they were beyond fair in pricing - such a deal:). I feel lucky that I went to them as there are MANY people out there claiming to be computer techs....and it's scary when you are unsure who to trust... MY advice, trust NorthBay Computer Systems! Thanks guys! read more

I can hardly express my gratitude to John S. and the folks over at NorthBay Computer Systems. We had a serious emergency with the computer network and server in our office. We couldn't access any files that we needed or the practice management software that we use. We called NCS in hopes that someone would be able to make it out to help us that same day. Not only was John able to make it in just hours later, he was able to diagnose the problem quickly and get us back on our feet. He was incredibly helpful in explaining (in terms that I could easily understand) what had happened and how to go about fixing it again (if it ever happens a second time), and professional. I would highly recommend their service! Thank you for all of your help! read more

My man had to give me a pep talk before I walked into North Bay Computer Systems with his (what turned out to be)virus laden computer. I was intimidated, panicked, thinking I , the technophobe was going to walk into a cavernous spaceship surrounded by piercing hardcore computer aficionados who were going to eye me with disdain and pity and then charge an arm and a leg because they thought I was so stupid. Instead, I walked into a comfy, welcoming store and received the best service I've ever had in a long time. NBCS staff were unpretentious, helpful, relaxed and well, educational. And no, they didn't charge an arm and a leg. It was a reasonable price for the issue. A year later, it was my turn to have a computer meltdown. This time, Ryan was my superhero of the day. He was like the Flash, taking care of a few customers over the phone, taking care of me, all the while, fingers whirling on the keyboard as he worked on something else. He was never flustered and always cheery the whole time and never aghast by what my computer meltdown was (it was so obvious and so simple to fix that I won't even divulge on it). I highly recommend North Bay Computer Systems for their awesome, detailed, fast, non-sleazy, chillax and cost effective service. Great job guys! read more