We have been going to TOTALLY COMPUTERS for many years, and have always been very pleased with their expert, individualized one-on-one services. My husband's company has been a long-time customer. My desktop personal computer started having problems so I brought it into their roomy, comfortable, customer-friendly office shop. I wanted a newer, faster desktop and needed help with some silly kinks which I had mistakenly created in my system. Sam and Steve quickly and patiently cleaned and updated my programs and installed the apps I wanted, teaching me how to make the best use of my devices. I am an appreciative, happy customer and will continue to go to TOTALLY COMPUTERS for guidance and service. read more

My computer stopped working so I called Sam. He suggested a new computer and worked with me to get one to take care of my programs. On Wed. I took my old computer to Totally Computer to transfer the date to the new unit. On Friday morning TC brought the new unit to me and spent an hour making sure everything worked correctly and helping me to understand the new computer. And they found over 400 music albums that had been "lost"; now I have decades of music on my iphone again to listen to in my car! What a great day this has been. Worth every penny. read more

Totally Computer built my PC several years ago. I took it to them recently because my printer did not work and the computer was not turning off. Totally did a tune up. After I brought it home I had a problem installing a new speaker system and a problem getting my printer to work. They accessed my PC remotely and patiently helped me; they solved both issues. If you need the very best help Totally Computer is the place to go. read more

They were quick on solving my installation issue . Charge seems a bit high for a house visit, but otherwise service is good

This place is amazing, so grateful I found them. Sam and his team were a whiz at figuring out why my laptop wasn't charging and even let me take home a lender part while waiting for my new order. They were fast, efficient, and oh so helpful. Highly recommend Totally Computer for PC or Mac users. read more

Once again Sam and Steven saved me when my laptop died. We have been using Totally Computers, Inc. for many years. Being technically challenged, Sam and Steven were able to remove all the data from the old laptop and transfer it to the new one. They were incredibly efficient and had everything setup and running within a couple days. It was like I never lost a beat with work. Sam kept me in the loop every step and the way. The cost was so reasonable. Also for a small fee, I took all my old computer equipment and mobile phones in and they removed all my information so they could be recycled. These guys are amazing. I highly recommend their service. read more

I've been using Totally Computers for over a decade. As a gaming enthusiast who has built my own computers/ and used all sorts of computers Sam has always been my go to when something goes wrong. He has always come through. He is professional, efficient, and i trust him. If it can be fixed he can definitely figure it out. Worth every penny spent. read more

A gem of a find! They were able to recover and backup my data for a fraction of what it would've cost me elsewhere. Thank you for being so honest and not overcharging me like the place Apple recommended I go! I appreciate you! read more

My husband & I have been going to Sam Liang and his assistant, Steve, for many years. You will never find a more efficient, skilled, communicative computer repair service. Not only do they have the technology & experience to resolve your problems, but the turn around time is unbelievably fast. In less that 24 hours after dropping off my Mac Mini, it was operating like a newer, faster computer. Even if we lived farther away from Totally Computer, we wouldn't take our computers anywhere else. read more

Anytime I run into computer trouble I take my gear to Totally Computer. Sam and his crew totally go out of there way to take care of your problems in a timely manner. The rates for work done are more than reasonable and they'll get you name brand parts at low cost. In the past they even went as far as to arrange a payment plan with me so that I get my computer up and running soon and not miss much work. If you're looking for a family run business you can trust to take your stuff this is the place to go. read more

I looked at a lot of reviews on computer shops in the area and while there were many seemingly good choices, the consistently high praise for Totally Computer and the fact that the owner's name was Sam (I'm a Sam, too) lead me to San Rafael. Sam was super friendly, fixed the hard drive on my 7 year old PC in a day, told me it still had life in it if I treated it carefully and gave it a cleanup. It was the epitome of a great customer experience leaving me happier because my problem was solved and Sam is an engaging business owner who makes the whole transaction/interaction more enjoyable. read more

These guys are great! They worked on a hard drive to retrieve info two years ago. Recently, I lost a connection with the monitor and panicked ...several days before tax time... ran in with the tower and they calmly figured the monitor or connection was at fault... right on... it was the loose connection with the monitor itself. I would recommend this shop to anyone. read more

We were having computer problems and found this place on Yelp. Sam was just great, he and Steve fixed the computer, no more problems, did more than we even expected, saved me money on Norton Anti-Virus through my Xfinity service I did not even know about and even loaded it for me for free. He is timely, fair, honest, and so nice, I found my computer guy forever. These guys are great! read more

Sam has been great. Not only did he recover computer information for me which I thought was lost forever but he put a new hard drive into my computer and now things are perfect. They have fixed my husbands computers and now we are buying computers from him for the students. I feel 100% confident that Sam has my best interest in mind and that I am getting more than fair pricing. They are honest and trust worthy! read more

Totally Computer saved my external hard drive that failed on me!! I thought all my files were lost for good, but they were able to extract everything. Very friendly staff and very professional. I will definitely use them again should I have future computer issues! THANK YOU TOTALLY COMPUTER!!! read more

Sam has fixed multiple computer issues for us and family members over the last couple of years. They are fair and honest, and do quick, quality work. We know we will be back in business quickly and for a reasonable price. We can't recommend them enough. read more

NOTE: This isn't a comment on how well these folks fix computers. It's a comment on the front end of customer service. I got a recommendation to Totally Computer, went on their website, clicked Contact Us, and sent them an email. Fifteen days later, I still haven't heard from them (I checked spam). (I live in a place with lousy cell reception, so I didn't call.) If you're not set up to respond to email--especially if you're in the computer business!--you should not list an email address under Contact Us. I'm going with someone else. read more

Love these guys and gals! They are very friendly, knowledgeable and everything they do has a fair price. Check them out if you have any IT questions or computer needs! read more

I have had Totally Computer solve any computer problem, repair my computers if necessary and do computer services for the last 13 years, for my business and personal computers. They were always very knowledgeable and helpful and always did great work at a reasonable cost. Never had to go back twice on any job. Besides solving computer problems like virus issues or computer function issues, they also can do things like quickly transfer hard drive data and programs from one computer to another computer when you get a new computer. read more

I can't say enough good things about the people at Totally Computer. We have used their services several times in the past and they have proved themselves to be completely reliable, trustworthy, competent and helpful. The rates are very reasonable and they are so knowledgeable. One time my mom took the computer to a certain big box store for repair and they gave her the total run around, said it was a hardware problem, sold her a bill of goods, but Sam quickly identified that it was just a trojan and he fixed it in a snap. Thank goodness for Totally Computer. read more

I am not a technical person. You could sell me the Brooklyn Bridge, metaphorically speaking, in terms of computer repair. I spilled coffee on my keyboard, my NEW Mac keyboard! Through a series of happy leads, I found Sam. He was 1/4 the MAC authorized service quote. He is very, very kind and helpful. He is, most importantly, an honest person because he could have ripped me off and I wouldn't have known the difference and he didn't. read more

Totally Computer has be around for more than 16 years and I been using them for over 10 years. Great customer service, price, and fast turn away. read more

As an owner of a business in San Rafael, we have used Totally Computer many times over many years Some of the things they have done for us: they have updated & improved computers by installing parts, transferred all programs and data from an older computer to a new one many times without any loss of anything, removed viruses that got past and could be removed by our anti-virus program and advised us on technical questions including about which computer processing chips and hard disks were good quality at the time. Everyone is very knowledgeable, pleasant and helpful. Jobs were always done in a timely manner and their charges were always reasonable. Definitely would recommend them, whether you want them to build a computer for you, improve a computer or fix a problem. read more

As others have admitted in these reviews..... I too am mostly computer illiterate. Sam has been a very patient and understanding person and tried to not make feel too dumb with computer jargon. I have gone to Totally Computer several times over the past few years and on each occasion they have solved my problem in a timely and cost effective manner. I'm glad I found this place!! read more

I was introduced to Totally Computer, and Sam Liang, several years ago by an IT firm that I was using for business. I have been extremely happy with the service and customer care that I have received. Sam is very responsive to both phone calls and e-mails and always finds a way to fit me in. If possible, he will explain over the phone or in an e-mail what I need to do. I have used him to purchase a totally new computer and do all the data transfer and it was a very easy process. Everything was done perfectly and fast. Sam is patient and always provides service with a smile and in an easily understandable way. Pricing is also very fair. I have recommended Sam to many of my friends and they too have been pleased. As far as I am concerned, there is no need to look anywhere else for your technology needs. read more

I've been doing business with Sam for a long time. I buy computer equipment for my company and I look for him whenever our company need something. With the down economy, too bad I haven't been able to use him the last few years. His customer service is first class. read more

Totally Computer is the best! Expert and courteous service from the owner, Sam, and his staff. They built my computer in 2011, and it has been trouble free & working great until I tried to install some bad software. Totally Computer diagnosed the problem and fixed it quickly. I wouldn't take my computer anywhere else for repairs. read more

I have had Totally Computers work on our computers because they are dedicated to solving your computer issues promptly, at a fair price (they have to cover their over head and make a decent profit) and with the peace of mind knowing if they discover other issues going on, they will contact you first before proceeding. I find that refreshing. Recently, I had a Windows' OS error appear. I called Sam and he suggested I try a few things which did resolve the error. Now that's what I call taking care of their customers. Now if you are searching to find a honest computer repair business, I can whole heartily recommend, Totally Computers! Give Sam a call, ((NOT AN EMAIL) because you won't regret it. read more

Sam at Totally Computer has helped us with our home computer challenges for more than 7 years. We recently bought a new computer, and they successfully moved our applications and files from the old computer to the new one. They were amazingly able to find a way to run my favorite little DOS database program. They've always been generous with the time they've given us to make sure things worked. Highly recommended. read more