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Apple Store

2.5 (130 reviews)
Closed 10:00 am - 9:00 pm

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Gabe P.

The Apple Store is always a vibe! We visited this location to pick up a new iPad for my friend. The service was fast and friendly! Despite the store being very crowded, we still received great service. I really thought I took more pics but apparently, I didn't. This location has a nice open layout with apple products displayed on tables. There's also a huge display screen on the back wall. I really enjoyed my first visit to this location in Avalon.

Elazar W.

The Apple Store at Avalon is truly a step above. I recently visited needing help with some major upgrades, and the staff was absolutely amazing. Choosing a new iPhone, a MacBook, and an Apple Watch felt overwhelming, but the team here was incredibly patient and knowledgeable. They took the time to walk me through the different options, explaining the features and benefits clearly, which helped me finally figure out the perfect devices for my needs. The entire experience was seamless and stress-free, which is a testament to their professionalism and customer-first approach. As an added bonus, I really appreciated the dog-friendly environment at this location! Being able to bring my well-behaved puppy with me while I took care of such important purchases made the whole visit much easier and more pleasant. If you're looking for an Apple Store with top-tier service, genuinely helpful staff, and a welcoming atmosphere, I highly recommend the Avalon location. I walked out a happy customer with my new tech and confidence in my choices!

Waiting for a phone call from apple support
Al D.

Read this if you're coming to this store for support: This is my second bad experience in a year, so I had to leave a review. I booked a Genius Bar appointment to transfer photos from my iPhone to my Mac. After waiting for my scheduled appointment, they told me they don't do that in-store because they're not comfortable handling customer photos. I get that--but if that's the case, I shouldn't be able to book an appointment for it online. They suggested I call Apple Support instead. So, they had me sit in a corner and call, which is ironic because I still had to share my screen with them. (For the record, my photos are just normal PG/PG-13 memories.) After an hour on the phone, support couldn't help me either. They told me to go home, update my iPhone from iOS 18.1.2 to 18.1.3, and call again. Apple stores are great for buying products, but not for support. Thankfully, I'm slowly leaving the ecosystem. No more Apple Watch Ultra, no more AirPods, no more Apple Music. Just need to replace my MacBook Pro in a year or two--then the iPhone. And this is coming from someone who lined up for the original iPhone in 2007 and was 4th in line. I used to be a die-hard Apple fan.

Apple Watches- series 8.
Patrick P.

Stopped in here today to help check out some of the new Series 8 Apple Watches. We are planning on getting our mother's one updated since hers is 3+ years old and dies regularly. When we walked in, it's basically sensory overload. People everywhere, conversations happening so you're immediately in a brief stage of panic and anxiousness. Luckily, I hear a voice ask me if I needed help. It was Doug, who listened to what I needed, understood the guise in why I was bringing my mother there and connected me with an expert...while telling her I was lying to my mother so she could evaluate watches as a "favor" to me. Thanks to Doug, we were talking with an expert within a minute tops! Kash was super helpful. She was patient with us, answered all of our questions, and also took the time to show us different sizes, models, and bands. I have to say, standing and helping our group (totally lost and indecisive) that she never lost her cool. Total professional. We left with a lot of knowledge and she also sent me a review of what we looked at so I could share it with my brother and we can plan accordingly. Cool stuff! I'm sure people come here for all different reasons and have varied experiences. Ours today was simple and brief. Thanks to Doug and Kash for making this visit pleasant and quick! I was back home working after about 15 minutes total here. Amazing!

Dominic E.

Came here today to make a purchase (case and wallet) and because I like a nice walk through the Avalon during lunch, and I had a nice experience. The individuals that helped me (a nice gentleman at the door who checked me in and the individual that showed me the cases and wallets) were polite and friendly. The transaction was quick painless (maybe about a 5 minute wait between check in and when someone came to help me). Loving my new yellow case and sage green wallet.

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Be prepared to wait even if you have an appointment. Worst location too as far as parking and trying to get to the store.

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9 years ago

Alex M was a TREMENDOUS help!!! Love the positive attitude; he made our visit a piece of cake! Take care of this employee!

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Review Highlights - Apple Store

The vast majority are from when the store was located in North Point Mall, not from the current Avalon location.

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