This place is an absolute scam avoid it like the plague. I was sold a broken phone that completely stopped working within an hour. When I went back reasonably expecting a refund the store attendant, Ace, not only refused to help but had the nerve to call the Milton Police Department on me. Imagine that I get scammed and I'm the one who gets the cops called on me! Ace was beyond rude, arrogant, and completely unprofessional. Zero manners, zero accountability. And honestly, that attitude seems to reflect the entire business. They don't care about customers they care about taking your money and avoiding consequences. Now it makes sense why they push so hard for cash payments they clearly want to dodge refunds, chargebacks, and any traceability. Shady, deceptive, and downright fraudulent. If I could give zero stars, I would. Do yourself a favor and stay as far away from this place as possible. They do not deserve your business. read more

I have been in about 4 times getting my screen protector replaced here. It is VERY expensive compared to just purchasing one online. It can be 30++ more here. I had it replaced 7/17/23 and when I went back in today to get the same service and I was told it was $43 instead of $33 a few weeks ago. Bella is the Assistant Manager: purchase online or just make sure you know the price before you check out. That pricing is outrageous. read more

I came to Cellairis to get one of the lenses of my camera on my iPhone 12 Pro Max replaced. It was cracked from where I dropped it and did not have a protector over it. I found this place very convenient, because I could leave my phone while I shopped at Walmart. I worked with Mark, who gave me a very reasonable quote and estimated time frame. After signing some paperwork, he told me that it would take him about an hour and a half. I finished my shopping within 45 minutes and decided to go check in. Turns out, my phone was repaired and ready to go early than expected, which was so nice. Trust me, it feels so weird to not have your phone. Mark provided great customer service at a very reasonable price. I would highly recommend this place if you need repairs on your phone or any other electronic device. read more

james & jessica have the best service and prices around. Thank you they are in the wash sq mall,tigard,or read more

Worse phone store on the planet. Had an Ipone battery replaced and they bricked my camera. would not do anything to make it right would not even refund for the work. So yeah if you want to pay someone to break your phone go there. Total garbage service. read more

I had a small crack in my screen. Paid 140 to get it replaced. Now Face ID doesn't work. Spoke with Apple and it's either a defective screen or it's not an apple part. I was mad as hell. Now they are not willing to fix it because I was angry at their garbage replacement screen. I give them zero stars. Go to an authorized Apple store. Terrible company. I'd rather have my cracked screen back. Terrible company. read more

I sent my daughter to Cellairis yesterday to have her iPhone screen repaired. Although I had one repaired there months ago, the price is now $70 higher, and only $20 less than Apple. I told her to ask to see a price list and he said "Why?". She let them do the repairs and when the employee finished repairing the phone, he told her to give him 5 stars and she told him that she would later. He grabbed her phone back and said - we can do it right now. He put 5 stars (for himself) and said something like - 5 stars? Isn't that right? The overcharging is aggravating but the worst was this guy rating himself, while she stood there in shock. This is no way to run a business. Just be aware that their 5 star ratings may have been given to them, by themselves. read more

So I broke my iPad pretty terribly and the thing wasn't workin at all. I called multiple locations and this Cellairis offered the cheapest pricing within 5 counties (yeah, I called a lot of stores). The dude fixed my screen in a day and the customer service was amazing, he was super kind and hella funny. 10/10 would come here again. Even though there's a couple of dried up glue on the sides you can easy just rub it off and it's like brand new. I also tested to see if my Apple Pencil works on the screen just in case there might've been an issue and there wasn't an issue, it was perfectly drawing as usual, maybe even a little better either way, come to this location for fast service and cheap prices, fr fr. I live in Buford and drove 35 minutes just cuz it was that good. read more

Worst service ever today. I went to get a case and there was only one employee. She catered to a well dressed customer for a service issue. She messed up the screen protector at least once and couldn't multitask. Asked me if I had been there before and I said yes but I won't be back. Local business but I won't wait 27 minutes to buy a simple case ever again. I have been there many times but this was my last. read more

I'd rather have a broken phone than use these guys again. My phone is now glitchy, random typing, screen not working, destroyed my phone.

AVOID THIS LOCATION !!! I visited this store Sunday Aug 2 at approx 10:50am. To be specific, this is the store inside of the WalMart on Windward Parkway in Alpharetta, GA. Employee / technician was NOT WEARING A MASK. I stood away from the counter and told him that I needed a new battery for my iPad Pro. He had trouble hearing me (as I was wearing a mask). I pointed to my face and he pulled out a flimsy mask which he put on. AS HE WAS LOOKING SOMETHING UP IN THE STORE COMPUTER, HE PULLED HIS MASK DOWN, WET SNEEZED TWICE INTO HIS HANS THEN PULLED THE MASK BACK UP!!! I retrieved my iPad which was laying on the counter, staring at him in disbelief. He then asked to see my iPad , extending his freshly-sneezed-into-hand, no doubt still wet with whatever was in his nose. I said can you sanitize your hands please! I just saw you sneeze into your hands!!" He then offers some ridiculous pricing to replace the battery, stating that the quote was so high because there was a huge chance that he could crack the screen while attempting to replace the battery. As I was walking away, he asked, what price were you thinking about?" Needless to say, I didn't give him my business not will I in the future. read more

If you even think of walking into this store at the Christiana Mall in DE - you need psychiatric help. I made this mistake and am looking for a doctor now. My daughter dropped her Moto Z4. The screen cracked and the very bottom of one corner of the phone case itself cracked. I stupidly advised my daughter to go to this place because replacing the screen was $20 cheaper than the better place. first they promised the screen would be there on Tuesday. We called on Tuesday and now he was saying Thursday. I immediately asked for my money back and voo wa la all of a sudden they had one at the store. We took it in and he said it would take 30 minutes. he did say because of the crack in the case it may crack more by working on it. We said ok. When we get back the case was destroyed. I am not sure how it held onto the phone at all. He did say it may crack more but wholly heck!! We left with the screen working. About an hour later the screen went out and we could do nothing to get it on. Next day we took it back. He checked it and told us the screen was bleeding - whatever the heck that means. To me that means the part was defective. I argued it should be replaced for free since it was a defective part. They finally agreed. Then they told me they ordered it from Ebay and it would not be in for a week. I asked why they did not over night it. He said they refused to pay for it. I offered to pay and they said it was too late. So I went in with a working phone with a cracked screen and a very small crack in the back. I left with a phone that did not work at all and the back was 100% cracked all over. Now I have shelled out double the money to get a working phone again. read more

I came in with a earpiece speaker that was not functioning. They replaced it for $80. It was worse than when I went in. I asked for my old earpiece so I could have it replaced by another company, I was refused. I heard the representative call his tech help that he "could not get it to connect". read more

Had my samsung screen replaced by this guy I payed $180 at the time .It stopped working in under 2 months , the person would not fix it .He actually wanted to charge me another $120 to replace the screen again. Very poor customer service. Dont go by the 4.5 stars for this merchant -He literally asks you to give him 5 stars and makes you enter the rating IN THE store , even before you get the chance to try out the repaired phone. read more

Brought two iPhones in to fix a cracked screen on both, and got them both back with problems. One was flickering around the perimeter of the screen after. The second phone stopped blacking-out when on a phone call, so my cheek ends up pressing mute or hanging up. Also, when using different apps, random screens pop up, now. These issues were not happening before brining our phones to him. When my husband went to tell him about it, he fixed the flickering, but for the second phone, he said it was having software issues and he wouldn't do anything to resolve the problem. Poor quality of work and poor customer service. Do yourself a favor and go somewhere with more experience and better customer service. read more

Had my iPhone 5s 'repaired' by Cellairis. Front screen break. Did not buy a a screen cover from them. Phone failed (because a broken glass repair is not just a broken glass repair; it is the replacement of screen + digital components of phone interface). I took it back in after 10 days (30 day warranty). Cellairis would not honor their 30-day warranty - because they said there were scratches on the screen (NOT). I then took the same phone to Peachtree Computers. They replaced the unit. It, too, failed. But Peachtree Computers honored their 1-year warranty and replaced the unit again. Do NOT go to Cellairis. For integrity and excellence, go to Peachtree Computers. read more

Apparently, leaving a bad Yelp review is the only way to get a manager or owner to contact customers so here it is. I bought a protection plan on 7/22/2015. I took the phone in on 4/29/2016 with a broken screen. Hermeet was not able to find us in the "new system" but he and another female employee looked us up in the "old system." They found our plan, fixed the screen, we paid for another screen protector, and Hermeet said they would add us to the new system. My daughter takes the same phone back in on 9/19/2016 and was told that we are not in the new system so unless we have our original receipt from 2015, we are out of luck. She explained what happened in April but the guy just said we are out of luck. I called and left a voicemail asking for a manager or the owner to call me but no response. I called today (9/20/2016) and the employee refused to give me his name. I explained what happened and told him that I have the charge showing on my debit card statement (total paid equals the exact price of the plan plus tax). He said he couldn't help me. I asked to speak to the manager. He told me to come into the store tomorrow and his co-worker would help. I told him that I wanted to speak to the manager and he said "come tomorrow." I asked if the manager would be there tomorrow and he said "I don't know." I asked him to leave my name and number for the manager to call me. He said that managers and owners give orders, they don't take orders and that I would just need to come into the store tomorrow and his co-worker could help me. I asked for his co-worker's name and he refused to give me his name. Why is it so difficult and what is so wrong with leaving a customer's name and number for a manager or owner? Are you really above calling a customer back? You get a "new system" but you still have to keep the records of your customers. Hermeet has already found my account once a few months ago. I will be in the store tomorrow with the phone and expect the plan to be honored. read more

Cellairis used to be a great company for repairs and cases. Not any more. Something has changed. I've been a customer for 5 years and purchased lots is stuff from them, including their cell phone case bundles with lifetime warranties. My last few visits have been entirely disappointing. Apparently they upsell cases to more expensive bundles. When you go back you are told it is necessary to pay for repairs or replacement. Time to take business somewhere else. read more

Ivan really saved my lifeeee my charging port went out on me last night. I was distraught all w/o my phone googling repair options $200+. IT at my job suggested I should come here for way cheaper thank goodness I did I'm back with my phone. read more

Took my sisters phone up to get the screen replaced and 2:00pm was told to come back at 7:00pm. Came back and was asked If I could leave the phone there overnight. Now normally I wouldn't be so critical but after paying so much for a service you'd expect the customer service to be top notch. Also if you set a customers expectation for something to be done at a particular time it should be done or you should call them and not have them waste their gas. Came back up 1 hour later to find that my sisters phone was not done. Still had to wait until almost 9pm. By far this was the worst service I've experienced in any establishment for quite some time. My advise for anyone needing a screen replaced go to Apple at least try are reputable and stand by their work and probably do a better job with setting customers expectations about things. read more

Azeem at Walmart is always willing to help with a friendly and approachable customer service experience! The products I have purchased are and have been dependable. read more

My service here was amazing! I came a little before closing and was afraid I would be turned away but Mike was able to take care of me and get my phone fixed in a record amount of time and he was able to sell me on a case and screen protector to keep my phone covered going forward. This is definitely going to be my go to for cell phone repair! read more

Well my Ipad mini has popped up and cracked AGAIN! So I will be bringing it into a store in the state of Texas in the Ft. Worth area for a total of 4 times that this has happened. I don't know about the work and lack of craftsmanship at CELLAIRIS! I hope they are better in Texas than they were in Atlanta area. I will let u know. read more

I paid for their service and now the stores closed and I am supposed to drive 65 miles to get it fixed!!!

This place is very bad. The screen are very cheap. I got my phone fixed from here about a week ago and after that I dropped it on the couch. I picked up my phone from the couch and the screen was purple. But the speaker was working so I knew there was something wrong with the screen. I got fixed again from him and I had my phone in my pocket and it broke again. And again it was also the screen. The screen is very cheap and don't trust them. read more

I walked in there to get my apple iPhone 8 screen repair and walked out with a broken screen and my touch not working, this store is horrible they destroyed my phone had no accountability for it tried to offer me a free cord for charging or plug tried to call their friend at Apple to see if they could help fix it while I was standing there attempted to dial Apple is *611 after they broke the touch apparatus do not use this store the young man two years removed from high school kept babbling singing music not paying attention to what he was doing and broke my touch I am on my way out of town for the holidays and now don't have a phone If I can read them anything below one I would this is the worst ever I will never use them again buyers beware read more

If I have option to give zero star I would. I took my iPhone x to them for screen replacement. They charged me with 137 dollars. The guy who fixed my screen said I can bring it back with any damage in 6 month, he will take care of it. The very next day, I dropped my phone on carpet and it cracked. It was a small crack, and my screen turn partially blue and then turned black. I called the store around 8:20pm to see if they still have iPhone X screen, they said they have it and ask me to come over. However, when I got there, they told me they are out of it. I was told to come back next day at 12:00pm, I drove there again and they said they can't fix it until 2 and I have to pay full price. I called their manager, manager told me the screen is shitty because of the corona virus and everywhere else have shitty screen as well. He insist there is no way I will get my screen fixed without paying and his technician didn't say I will get my phone fixed. Everyone is rude in this store, they were talking about me in their own language which I don't understand. Quality is bad, customer service is worse. DO NOT BRING YOUR PHONE HERE!!! This is Fair oaks mall location. read more

After the information shared below, it got even with the. I called the main office (locally) 4 times to see if they could/would change the contract over to the new photo be as I'd been Promised.....i also called the store twice. Had to leave messages at both. It's been WEEKS, and not one wit'd, NOTHING. Neither the Store, nor the main office has bothered to return any of the calls. SCAMAIRIS. Cell business scammers with a business license. ********** Original review and how they manage to rip you off, or get you sucked in then not follow through. So now, the 7 case, for the 6 phone they used is broken and nowhere to turn. BEWARE OF THIS COMPANY, especially this store!!! 5200 Windward Pkwy. CAUTION!! Be VERY careful what they tell you. Make SURE what you sign, matches what they tell you. Last broken screen, was $88 dollars, another $88 and it covered screens "for life". If you upgrade, call and change your serial number, regardless how many times and you're covered, for life. (Or so they say) 2nd time. I went, planning to purchase this service. I was told a new one was $49, better plan. Included case, screen protector and screen repair. I asked if that was ongoing like the other, to which he replied, "yes".i told him to do that then. He fixed it (3x the price of Apple Store) and THEN told me the coverage was only 3 years. I'd told him I was going to upgrade to "8" probably in October. He told me it'd cover that. When I picked it up, he said it wouldn't, ONLY this phone. BUT....if I brought it in within 30 days he'd change it. The phone won't even be out in 30 days. I asked about the other $88 dollar plan. Why it was lifetime and this wasn't, and how this was "better" for only 3 years. He said it's not. It's ONLY going to be same phone you have fixed. I reminded him of the day of the last repair. He said he remembered but. He must have been confused. I asked him if I change phones in 2-3 months, how is that going to help for the three years?!! He said "it won't, but if you kept this phone, you'd he covered 3 years. I told him it was a rip off and a lie that he tells to sell the service. To which he replied, "well, you've already signed the work authorization." Be careful what they tell you, vs what you sign. ONLY to find out the case isn't for the iPhone 6. It was an iPhone 7 case, but it was all he had. Is a good case, or seems to be, the problem is the iPhone 7 doesn't have a place for headphones. So I was given an overseas trip along with very nice headphone be set, which will not fit the phone because of the wrong case. You REALLY have to Have a sharp eye, Make sure everything they tell you is open, honest, above board, and understood by both parties....especially the customer and in writing. Otherwise, the story, repair, and cost If figured as they go...by them. Fluctuates a lot depending on what they do (or how they Feel). They truly seem like great/now CEO guys, but......reality comes when you go to pick Up The repair. read more

*** BEWARE: Poor Workmanship, Dishonest and Unprofessional Staff. I am 70 years old and went to this store to replace my broken cell phone screen. They charged me $80.00 for service and the part. When I picked the phone back, touch screen stopped being responsive periodically and hence unreliable. To summarize, I had to go back to store about 6 times and each time I was given a different reason about some fix they made to rectify the issue - none of which worked. Finally, they told me there was another problem and it required an additional $125 to fix which I did not trust and hence asked for a refund so I can take to another store. They didn't agree to refund the original charge either - leaving me totally helpless. In addition, the young lady at customer desk was curt and unprofessional towards my concerns and repeatedely told me "be quiet". This has been a very disappointing and traumatic experience for me and not the correct way to treat a senior citizen. I had to finally call my credit card company who agreed to refund me and take on the dispute directly with this company. Please beware of this place. There are several other good companies in the area you may want to take your business. read more

WARNING... PICK ANOTHER COMPANY TO DO BUSINESS WITH!!! 0 stars!!! Ignore the 1... not deserving! My husband went & paid to get his phone fixed at Cellairis, when he picked it up he noticed that the bottom of the phone was cracked where the charging port is & he told them that & they said they would order the parts to fix it & contact him when they have received it for him to bring the phone back to them, we went home & he tried charging his phone & the only way it would charge was on the wireless charger, after awhile of waiting & nobody contacting him to come have it fixed we went back to the store & the store said they don't even recall that conversation & they weren't going to get the parts to have it fixed... we asked for corporates # & were given the wrong #. After the phone wouldn't even stay on, my husband contacted corporate through an email he found & Mindy Gann (who he's been emailing) claims she is customer service, even though online it says she is the Marketing Coordinator... she said my husband needed to get the imei # inside the back of the phone which of course he didn't want to chance opening the phone & possibly causing more damage to it, so he said he couldn't get to it, & she said well that's the only way she could create a ticket. So emailing back & forth stopped & we drove approximately 2 hours to the corporate office where my husband spoke to Alyssa Carroll (Manager, Repair Service Center) & Andrew LaBasi (Cellphone & Computer Repair Technician) for almost an hour, they looked at the phone & said if they had the parts they would fix it right then & there but they didn't so told him to contact customer service again & get the parts ordered & he could go to any of the locations to have it fixed or even come back & drop the phone off to the corporate office & have them fix it... they told my husband how he could go about getting the imei # without having to take the back of the phone off, which Mindy failed to tell my husband he simply could call our phone service provider to get that! They shook their heads in disbelief of how we have been treated but clearly they are two faced because they ran to Mindy & before we knew it there was an email from Mindy letting us know they will not be fixing my husband's phone! Worst customer service! My husband just got off the phone after calling the corporate office & asked to speak to someone other than Mindy & they transferred him to Mindy anyways who was so rude & told my husband not to go to there office again & then after hanging up she emailed my husband to make it clear again they will not be fixing the issue their technician caused, so my husband pretty much paid them money to have their technician break his phone instead of fix it & they definitely need some hospitality training because they thrive on calling their customers liars... not just the technicians but corporate too!!! Maybe they need some UNDERCOVER BOSS.... CORPORATE CEO... how about thinking about going undercover & seeing how your employees truly treat your customers INCLUDING YOUR CORPORATE STAFF, especially Mindy Gann... or you may be out of business soon! read more

Do not use this company. They will give you a price and then charge your card double. The store in the Catawba mall is the worst. They are crooks. I was told they would replace a battery in my phone for $70 and they charged my card $150. I am now having to go through my bank to get corrected but the bank is saying I can't do very much to get my money back. read more

This guy is a lifesaver! He is hardworking, good at his job & truly cares about his customers. I've been to this location twice, both within one week. I cracked my iPhone two days after he fixed it (I didn't put my ottorbox or case back on) & according to the warranty he didn't have to do anything(since I cracked it) but he still fixed it at a discounted rate out of the kindness of his heart. This guy is truly understanding: he gave me a rate I could afford and lost profit just to help me. My mom, also, got her phone repaired there and is very satisfied. It usually takes 20 min, so you can walk around Walmart, get your nails done at the salon next door, etc., while getting it fixed! Also, Cellairis offers the lowest price and fastest repair in town! read more

Cellairis just saved me $1,000! My iPhone X suffered significant water damage after dropping it into the deep end of a pool. My "waterproof" iPhone shut off and would not power on at all!! I stopped by Cellairis and let them look at it for me but was not expecting my phone to be repairable. I dropped it off and received a phone call a few hours later and Voila! Angela totally fixed the problem and now I have a completely functioning phone again. Thanks Angela & Cellairis!!! read more

Unfortunately I am in need of screen repair more than I care to admit. But Cellairis inside Walmart on Windward parkway is always very professional, very quick and by far the most reasonably priced when it comes to phone repair. The service level remains consistently excellent from my visit a couple years ago to my most recent visit a couple weeks ago. Michael was awesome and very knowledgeable. I highly recommend ! read more

Cellairis does phenomenal work. They stand by their work. Zack is phenomenal and definitely saved the day. They make your problem their priority. Definitely will be back. read more

I have used these guys before, and I keep ciming back because of their friendly service, knowledge about my phone, and it is the same folks that work there. Some places you go into, there is a different kid that day. If you are considering having your phone looked at, let these guys give you a quote- read more

I have been by the Cellairis in Walmart on Windward Pkwy several times in the last few weeks looking for a wallet case for my phone and unfortunately the same guy is always there; he's an @$$. I told him what I wanted, they didn't have it, and he keeps pushing some crap I don't want. That is the quickest way to get rid of me and insure that I don't buy anything. Then nothing has a price tag so he keeps changing the price. That destroys trust: I feel like I'm being scammed. Apparently he is the only one who works at that store so no point in going back. read more

I am so angry. Went to get my iPhone 8 cracked screen fixed, and they broke my home button. Still had to pay $100 to get it fixed even though they made my problem even worse. Would not recommend. read more

Utterly disappointed with the service and the knowledge of the staff @ Cellairis Alpharetta. Very rude and unpleasant. I even told them they need to learn customer facing and improve that. Wanted to get 2 IPADs repaired but left the store to approach a better knowledgeable and courteous store. read more

So my battery was dead along with a cracked screen-- the manager just helped me swiftly to get me back on track. I would recommend EVERYONE to go here instead of getting it fixed at Apple Store read more