Tony was amazingly patient, kind, and helpful. He helped us get the best deal for getting 2 new…read moreiPhone 16 Pros and we ended up switching to super fast Verizon internet with YouTube TV included for LESS than what we pay now! I will say it took several hours and the wait was very long so I highly recommend getting an appointment or you could wait hours to be seen. Also plan on it taking several hours for the whole process, but we are happy with the result!

Awful location. I received no help as I was trying to return a trade in phone. Went back multiple…read moretimes and received different answers. My new phone works awful! I will never go back there!

Best Buy has often been a stop for us when we need something electronic…read more They recently re-arranged the home theater to provide show rooms for speakers and projectors, quite nice actually and yes, not cheap but it seems to be decent qualities. Bravo to the designers, very nice new set up. You'll still be one of my first choice to go.

Bought a Canon Pixma TR8620a printer at Best Buy in Alpharetta. Came with no instructions so I…read moregoogled online with YouTube to get instructions for set up, etc. Had a tech person handle that in the end. POS printer and POS company (Best Buy in Alpharetta) who sold it to me. I tried to follow instructions on YouTube for several months; but it only worked intermittently. But, it actually did print a few times. After that time, I tried to take it back to Best Buy for a credit because I was going to buy a new printer from them . They refused to work with me. Worst customer service company ever - will never buy from them again! Pay attention to all the reviews for poor customer service here! Do yourself a favor and stay far away!

This store redeemed my faith in customer service. Cameron went above and beyond to help with an…read moreissue I was having (nothing to do with this store). On another day I came back with my friend and he was so knowledgeable and helpful again with her. We came back once the iPad we ordered had arrived and the manager, Alec, did the same! Went above and beyond. Not used to this level of customer service. My friend is elderly and they couldn't have been nicer. They helped with the issues she'd had, some of which were complicated (once again, issues had nothing to do with this store). Truly impressed with their knowledge and level of commitment.

I ordered a new iphone here and then called back an hour later to change my order to one with more…read morememory. They stated they could not cancel the first order but would send the first phone back and order the second one asap. The second phone was delivered to me. THEY LOST THE FIRST PHONE and I was charged over $800 for it. I never even saw the first phone. They will not take responsibility for this. I have spent hours trying to work this out with the store and ATT. This is HORRIBLE!

Cracked screen on the youngin's iPhone 6. Cellairus says they can fix it for $139. Two hours…read more Ok. A couple of hours later the phone is fixed and we're on our way. Easy, if not a bit expensive. There are two Cellairis stores very close together apparently. This one is in the strip shopping center along with Five Guys and Panda. The other store is apparently in Walmart in the parking lot adjacent to the strip center. This store has lots of cases, protective and decorative, along with lots of accessories. Customer service by Eddie was very helpful and professional.

This place is an absolute scam avoid it like the plague. I was sold a broken phone that completely…read morestopped working within an hour. When I went back reasonably expecting a refund the store attendant, Ace, not only refused to help but had the nerve to call the Milton Police Department on me. Imagine that I get scammed and I'm the one who gets the cops called on me! Ace was beyond rude, arrogant, and completely unprofessional. Zero manners, zero accountability. And honestly, that attitude seems to reflect the entire business. They don't care about customers they care about taking your money and avoiding consequences. Now it makes sense why they push so hard for cash payments they clearly want to dodge refunds, chargebacks, and any traceability. Shady, deceptive, and downright fraudulent. If I could give zero stars, I would. Do yourself a favor and stay as far away from this place as possible. They do not deserve your business.

THIEVES! they sold me a phone with a broken cable and when…read moreI tried to bring it back under the "30 day warranty" they LITERALLY LAUGHED IN MY FACE and told me that it was physical damage and not covered by the warrant. I wouldn't spend a penny here. I am so upset, this is the ABSOLUTE WORST CUSTOMER EXPERIENCE EVER

Great experience with both brothers Adrian & ???. Got 2 Samsung 10 's for a friend in Jamaica. Its…read moreunlocked & hopefully no issues over there!

Absolutely amazing experience! The entire team at uBreakiFix was incredibly kind, patient, and…read moreprofessional. Josh went above and beyond to help recover years of precious memories and data from a severely water-damaged phone. What seemed impossible, they made possible! We couldn't be more grateful for their outstanding service and genuine care. Truly the best customer service experience we've ever had. Highly recommend!

I came in to get my laptop looked at. The service was friendly and fast. They quote you a fair…read moreestimate and the time it will take for whatever your issue is. I needed an estimate for a broken power connector on my laptop. The clerk said it would be x amount because the part would have to be ordered. They fix a myriad of electronics so before buying something new take your device here for a free estimate to see if you need to replace it.

I needed help with my iPhone. The store was very busy but I was quickly greeted and signed in. In…read moreless than 10 minutes we had a tech guy come over and attend to my questions and he cheerfully help me out. Very polite and helpful.

I a custom spec MacBook Air through Apple's customer service and requested it be delivered to the…read moreAvalon store so that I could take advantage of an appointment pickup that included 30 minutes of setup at the "genius bar". I left without the MacBook after an hour or so because there was no direct support from the staff. The genius bar was basically a couple of apple store employees trying to assist well over a dozen people; rotating between them. There was certainly no one on one support but for maybe 30 seconds at a time. Perhaps my expectations were too high, or I was led to believe there would be a short 'sit down' with someone to help me log in and familiarize myself with the product. The MacBook was almost $2k plus monthly subscriptions. I had a terrible experience. It really is disappointing because I still need a new laptop and was absolutely looking forward to this new MacBook. Shame on them for providing the exact opposite experience that many others enjoyed. They even stated that my 14 day return window started the day I placed the order and already had 13 days on the clock, so 1 day to evaluate. I would have left with the MacBook and tried to book an online session or returned to the store again with a 2nd appointment to get setup assistance but the team lead said he could extend that window but could not offer anything written, only a verbal 'I got you'. Seriously disappointing.

Chris was amazing in helping my mother with her locked iPhone. He reset her phone and even called…read moreme to keep me informed as to the process so I could support her later. He demonstrated great patience and went above and beyond...truly a kind human! I will bring all my cellphone issues here in the future.

I purchased two C to C phone cables from this business four days ago. I ended up not needing them…read moreand came back two days later with my receipt to return them. The packaging (such that it was) had not been disturbed and they were in the exact selling condition they had been when sold to me. The clerk (I believe he is the owner), told me he "never accepts returns," but grudgingly eventually said he would refund me 75% of the charge, keeping 25% for a restocking fee. I asked where that information would have been given upon purchase. My paper receipt had nothing about it and there was no sign on the wall. He produced a separate paper listing the restocking fee, which had not been shared with me when I purchased the items. He explained tersely that he is a small business and reiterated that he never accepts returns and I should be grateful he was making an exception. So -- be warned -- if you purchase supplies from this business, be aware that he "never accepts returns" and that if he decides to make an exception, he'll retain 25% of the payment. I don't fault his policy, but his failure to be up front about it at time of purchase is poor business practice. https://quickbooks.intuit.com/ca/resources/running-a-business/writing-store-return-policy/

I've been with AT&T since 2005. Generally, I haven't had any issues with their service (especially…read morebecause I have Sprint-when-it-was-Sprint-before-it-was-acquired-by-TMobile PTSD, but that's a story for another day). I went to THREE different AT&T stories in the DFW area, and the service and attitudes at all three stores was awful. ME: I can't make or receive calls. THEM: Ok, let's see. THEM: Yep, you can't make calls. THEM: Replaces SIM card. ME: Umm, I still can't make or receive calls. THEM: ***shrugs*** WHAT? THAT'S IT? I was thisclose to dropping AT&T and going to Verizon, but I was in a different timezone, so I figured I'd try ONE MORE TIME. I went in the store and there was plenty of entertainment in the parking lot. Alpharetta PD was wrangling up some people who were, let's just say, distributing some illegal products. Despite all the entertainment in the parking lot, the gentlemen in this store were attentive, helpful, and figured out what was wrong with my phone. (*Side note, if you have an unlocked phone or do a lot of BYOD moves on your account because you lose/break phones all the time, beware...) Jorge was especially helpful in looking at my phone and trying quite a few troubleshooting steps, and eventually determined what the issue was with my phone. Too bad I had to travel over 800 plus miles to get the issue resolved, but oh well. I'm happy now that I have a working phone. AT&T - Jorge saved you a customer. Make sure to give him a raise.

I arrived at this store with my gf and waited patiently for our turn around 45 minutes. We have…read moregotten a lot of stares from the workers but they did not come up to ask if we needed assistance (why else would we be here). One co workers friend came in and got helped right away while we were here 30 minutes prior. This store employees do have an IQ of 12. I don't know who hires these employees but my baby brother could work here and possibly be better than any employee here. This is a very sad place with very minimal help. I don't understand how we could be invisible, we are very tall individuals. They might as well hire me as a worker and I would turn this place around.

Micah and his team were amazing, they went above and beyond to help me with an identity theft…read moreissue. The store was clean, the staff polite, and the wait times very low. Great job

My family is a long-standing customer of MetroPCS and we will continue to be with them for the…read moremonthly price. Cell service: As long as we're in a range where our phones can reach T-mobile towers, we have no issues with the service! It's very convenient and one of the cheapest phone carriers for what you get. Store service: We usually come to this location because we've found the service is best in the area. The English and Spanish are both great and they pay great attention to the person they are currently working with. On this visit, however, I was porting my number in from another carrier and did not get very straightforward communication on the promotions available for me. The entire process took over an hour over two separate visits and the associate helping me messed up the process in the system, making me have to pay in cash. While they were apologetic, it was a little questionable for it to be difficult for an associate to set up a new individual plan... at a phone store.