Day one of the move. We got started right on time at 9 AM…read more The communication has been excellent. Back Savers showed up with so many movers I almost lost count. 6 or 7 of the most clean cut, uniform wearing gentleman. They got to work right away helping me finish wrapping up odds and ends. I opted to provide the boxes and supplies needed for the move but I noticed that they did have extra supplies to wrap the couches etc. We are having to get the crew to come back out again tomorrow because I needed more storage. If I did have the extra storage space today they could have easily finished up today. These people are serious about getting the job done. I will complete my review tomorrow It is tomorrow William and team got it done. Very happy with every aspect and the final bill came in under the estimate. I can't say enough good stuff here. Thank you guys for a great experience.

Everything went quite smoothly. Good communication and everyone was courteous and professional. No…read moremarks on our walls like I've experienced with other services. They were able to handle an extremely heavy solid wood bookshelf up and down staircase.

We had a very good experience with On The Move Moving Company. Our move took us from Milton,…read moreGeorgia to Tampa, Florida. The dates were July 13th for packing, July 14th for loading, and July 15th for unloading into a storage facility. We met Randi at our home in Milton. She was very nice, professional and efficient and gave us an estimate. She gave us a price for packing, loading in Milton, and unloading in Tampa. It was a very fair price and we accepted it. Then, on the 13th, Dwain and his crew of young workers, many of whom were family started packing all of our belongings. They were very courteous, efficient, pleasant, and STRONG! On the 14th, they returned with a large crew and loaded two (2) medium-sized moving trucks, and were finished loading late in the afternoon, at which time they drove to Florida. On the 15th, Dwain, David and Peyton unloaded everything into our storage units in Tampa. All three (3) of them worked very hard, but were always pleasant and professional. They finished around 6:00 pm on the 15th and drove back to Georgia. Dwain was very organized and supervised the job well. I would highly recommend On The Move Moving Company, especially Dwain and all the young men of his crews. It was a good experience for us. Sincerely, Sherrill & Antonio Latour

For the second time, my wife and I utilized the wonderful services of On The Move, moving company…read moreand had excellent results. I shopped around for various moving company quotes which ranged in under $1000 to over $4000. Primarily, I looked at 3 things to help in selecting a moving company: 1) Reviews 2) Price and 3) Location. As we were moving houses in-state (from Cumming to Duluth), it was important to find one that was not very far away. My wife and I made several smaller trips to the new house with boxes to help save on the costs. Pro Tip: - If you're able, consider moving smaller boxes by yourself piece by piece. This saves overall time on the day of move and their final quote. - I disassembled as much furniture as I could before they arrived. (bed frames, mirrors in boxes etc.)As such, the movers told me how grateful they were and also helped to lower the final costs a bit. Setting up the move: - Simple process of going to their website and submitting items needing moved. Since we had mostly the heavy bulky furniture, it made quoting process simple. - Once I narrowed down OTM, I made contact Lauren W. via phone who was very friendly and responsive. I informed her that I had an upright piano that I requested to be moved and she made sure to put in the work notes that the movers would need a piano dolly. - I paid a $150 deposit to "lock in" the date. Communication: - OTM movers were very responsive with keeping me updated with times of arrival and any questions answered. - They sent emails a few days before the move and the day before. They also called about an hour before they arrived to do a final confirmation. Day of Move: - On the day of the move, the crew (Joseph, Jayson, and Archie) showed up on time with their big box truck. - They greeted me then did a walk through to ensure they understood all the items needing moved. Once they understood, they went to work and started in. You could tell they were pros in how they communicated to each other with how they lifted and moved items. - From start to finish at the "old house" took about 2-3 hours. - I informed them that the piano had gotten damaged by other movers in the past and I did not want it to happen again. They made sure that it was handled with care, and it was. - After everything was moved to the truck and tied down, they did a final walk through with me to ensure they had not missed anything. - As it was getting close to lunch, Joseph communicated that they would be taking about an hour break and would meet me at the new house. - They arrived at the new house on time, then I told them where the furniture would need to go. They again started transporting the furniture. - 2 guys typically unloaded while the third assembled. - After everything was unloaded from the truck, I did a final walkthrough with Jayson to ensure everything was where it needed to be, no damage was present and if I needed them to readjust or remove anything. Costs: - While the quote was estimated between 850-950, the actual cost was 1331.69, which I felt was fair. - I paid with check and they lowered the overall cost a bit to wave processing fees if using a CC. Pros: - Joseph (crew chief), Jayson, and Karchie did a great job. They were friendly, enthusiastic, hard working, and communicated well. - They moved 2 heavy refrigerators at the "new house" when asked. - They appreciated that I had taken time to disassemble furniture beforehand and didn't have many boxes they had to pack or load. Cons: Minor complaints: these can be corrected by their crews being more aware of surroundings at customers houses. - They left used and empty tape rolls, soda bottles and trash in the rooms instead of cleaning them up. - After they had left for lunch, I did a walk-through at the "old house" and discovered one of them had forgotten to take their drill they used to assemble some furniture. They were glad when I gave it to them and seemed embarrassed that it had happened. Final thoughts: - OTM is a great company to have you help with your move. I felt the prices were fair and the workers they employed were great. - While we didn't run into serious issues (furniture damaged, personnel problems etc.) I'm confident that OTM upper leadership would not hesitate to make sure the problem was corrected and alleviated. - Another happy customer for OTM!

I had to move my mom from one assisted living facility to another in a day…read more Derrick did an amazing job handling my mother's belongings. She had antique furniture that had to be securely packed. Everything was packed with care and consideration and transported without any issues. Unpacking was a breeze. Thank you

WARNING - TERRIBLE EXPERIENCE WITH THIS MOVING COMPANY…read more On behalf of Karen Vega: We are sharing our experience to help others avoid what we went through. Our move was confirmed for Saturday at 2:00 p.m. We packed our entire home, organized our schedule, and prepared everything according to the commitment made by this company. When the scheduled time arrived, we called to confirm their arrival and were shocked to learn that our reservation was not even in their system. After spending a significant amount of time trying to resolve the issue, they apologized and rescheduled the move for Sunday at 8:30 a.m. Because we live in a townhouse community where moving is not allowed on Sundays, we had to go through the trouble of obtaining a special exception just to accommodate their mistake. Unfortunately, the situation became even worse. Sunday came, and once again they failed to show up. No movers, no solution, and no accountability. As a result, we were left with our entire home packed in boxes, unable to move, dealing with stressed and confused dogs, rearranging work commitments, and facing unnecessary emotional and logistical stress. This was not a minor inconvenience--it completely disrupted our lives for an entire weekend. What concerns us most is not just the mistake, but the complete lack of reliability. A moving company is hired because people trust them with one of the most important and stressful transitions in their lives. Failing once is bad enough. Failing twice in a row after promising to fix the situation is unacceptable. We strongly advise anyone considering this company to think carefully before booking. Verify everything repeatedly and have a backup plan, because our experience demonstrated that a confirmed reservation may not mean much. This was one of the most frustrating customer service experiences we have ever had, and we would not want another family to go through the same situation.

Listen...moving is stressful enough, but Omar, Eswin, and Jose made this move an absolute breeze…read more These guys were fast, efficient, professional, and handled my belongings with care. From the moment they arrived, they got right to work and did not waste a single minute. I was honestly impressed by how quickly they packed/moved everything while still being careful with my furniture & boxes. What could have easily been a long, exhausting day turned into one of the smoothest moves I've ever had. They were respectful, friendly, hardworking, and worked incredibly well as a team. As a busy nurse who's juggling work, grad school, and life, I truly appreciated how seamless they made this process. Their professionalism and work ethic did not go unnoticed. If you're looking for movers who will show up, get the job done right, and exceed your expectations, ask for Omar, Eswin, and Jose. They were phenomenal, and I would absolutely use them again. Thank you guys for helping make my move into my new place so much easier!

7/24: UPDATE: reimbursed for lawn damage. Not a dime for the damage done to the brand new…read moredresser I hadn't even had long enough put clothes in. It had just been delivered. Wouldn't recommend them still. Review not changed. 7/20: No reimbursement in full or any additional communication from this company and it's been almost 2 months. Avoid them at all costs! 7/14: Yes, accidents happen, we understand that and asked your company to make good on them. A $120 gesture of "goodwill" isn't reimbursement in full, it's a slap in the face that we refused. If there's truly a reimbursement in full for the brand new dresser and trench I will update this review again. If not, I'll update this with the communications from your staff.

Horrible! Avoid at all costs…read more They doubled our price the day of the move. They lost or broke a majority of our items. They delivered items that did not belong to us and have made no attempt to get them to their rightful owner. They stink at communication.

This is not Always Moving and Storing inc. I repeat. Thus company has falsely used my name and…read moreconfused customers with us. We are working g to resolve this issue. We are thr real Always Moving and Storing and I'm Tony Nelson