Listen...moving is stressful enough, but Omar, Eswin, and Jose made this move an absolute breeze. These guys were fast, efficient, professional, and handled my belongings with care. From the moment they arrived, they got right to work and did not waste a single minute. I was honestly impressed by how quickly they packed/moved everything while still being careful with my furniture & boxes. What could have easily been a long, exhausting day turned into one of the smoothest moves I've ever had. They were respectful, friendly, hardworking, and worked incredibly well as a team. As a busy nurse who's juggling work, grad school, and life, I truly appreciated how seamless they made this process. Their professionalism and work ethic did not go unnoticed. If you're looking for movers who will show up, get the job done right, and exceed your expectations, ask for Omar, Eswin, and Jose. They were phenomenal, and I would absolutely use them again. Thank you guys for helping make my move into my new place so much easier! read more

7/24: UPDATE: reimbursed for lawn damage. Not a dime for the damage done to the brand new dresser I hadn't even had long enough put clothes in. It had just been delivered. Wouldn't recommend them still. Review not changed. 7/20: No reimbursement in full or any additional communication from this company and it's been almost 2 months. Avoid them at all costs! 7/14: Yes, accidents happen, we understand that and asked your company to make good on them. A $120 gesture of "goodwill" isn't reimbursement in full, it's a slap in the face that we refused. If there's truly a reimbursement in full for the brand new dresser and trench I will update this review again. If not, I'll update this with the communications from your staff. read more

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I have used Zip twice, and have mixed reviews. While the moving crews were both very nice and professional in interaction, they did a couple things that concerned me. First move, they chipped a big piece from my headboard that i didn't notice for months because they taped it together and did not tell me. It felt very dishonest. The second crew were just lazy, telling me everything that they cant do, though it was on my list. They couldn't figure out how to fold down my box spring, so u had to do it myself. It was super easy, but they just didn't care to put more effort. The staff are very nice, and the invoicing process is fair, fast, and effective. I would suggest Zip if you need to move, but if you want a quality job done, explore other options. read more

Omar, Edwin and Daniel absolutely rocked my move! Everything was treated as their own, and they worked very hard. This is the third time now I have used this company and I am very happy with their services. Highly recommend! read more

Zip Moving and Storage - Movers Near Me - Norcross, Georgia

Omar and José did an incredible job and were extremely professional. This has to be the quickest move I've ever done. Thank you guys! I'll definitely be using yall again in the future. read more

Zip Moving and Storage - Movers Near Me - Norcross, Georgia

I had never used Zip moving before but decided to give them a try based on the reviews. My moving team called and arrived on time. I briefly went over what was going where( I had two locations), and left for about 15 minutes to get water. Before I made it back they called to let me know the truck was loaded and we were all ready to leave. I had two locations to take furniture to and the job was completed in just under three hours. read more

Terrible they ruined my furniture don't use them. Showed up late charged me for time they didn't put in. Very unprofessional tried to call to complain kept hanging up on me. Please people listen to me they are horrible. Ruined my antiques and offered me $45.00 very bad terrible business. read more

First time doing the service and they were understanding and helpful. They covered my furniture with wrap and my mirrors with cloth. They even covered my dresser make my moving experience safer for my furniture. Mario, Jose, and Edwin were great help and would get their assistance again. read more

Zip Moving and Storage - The truck that was used to carry the heavy stuff as well as fragile. - Movers Near Me - Norcross, Georgia

Omar and Eswin did absolutely amazing ! they came in on time and packed everything in under two hours they got all of things loaded onto my U-Haul box container and everything went amazing ! definitely will book with them again in the future read more

Update: After posting this review, a representative from Zip Movers were quick to reach out. They presented us with an amended offer for damages that moved closer to taking away the sting of our experience with these movers. After everything has been said and done, what has seemed most notable to me was the vast difference in getting the help we needed - before and after posting a review. A few others have mentioned the quickness to present offers and pressure to soften negative reviews after final negotiations were made, and based on our perspective, I would have to agree. It would seem that Zip Movers are deeply interested in their online image, and while we appreciated being able to reach an eventual resolution, it's tough to forget about how long it took to finally get here. read more

This review is an update to my previous review that was posted on December 23, 2024.  I encourage all potential consumers to read that review below which details the extent of damages and issues with the claims process. Since posting the original review, a representative from Zip Movers promptly reached out and presented an amended offer for damages.  This, after some of the more recent email communications (and subsequent follow-ups) being ignored for weeks.  Ultimately, I appreciate that we were able to bring our claim to a final resolution. It seems that Zip Movers cares deeply about their online image and our thorough review seemed to motivate them to take us seriously. Though I wish Zip could have been fairer and more responsive from the start, the big takeaway here for me is the consumer's power of Yelp and Google Reviews. read more

I had a wonderful experience today with Zip Movers and Storage. Mario, Edwin, and Omar were professional, kind, and considerate. They handled my items with care, and were pleasure to do business with. They made the entire process effortless (for me). I highly recommend this company! read more

Zip Moving and Storage - Clean truck used to move my items with care :) - Movers Near Me - Norcross, Georgia

I had this company move me from Gainesville GA to Norfolk Va and had a terrible experience 1. Movers showed up 2 and a half hours late 2. Movers added on SEVERAL hidden costs that were not agreed to on the initial quote. 3. Was told that I would be given 3-5 days heads up before delivery of my belongings. I was only notified around 10 pm the night before delivery forcing me to cancel all plans 4. Tried to double charge me on the initial deposit. I personally had to call to get it figured out 5. Multiple of my belongings were severely damaged or missing on delivery including a work desk and a rug. I was only offered $25 for the damages. AVOID this company if you care about reliability, accountability and clear communication read more

Zip Moving and Storage - Desk - Movers Near Me - Norcross, Georgia

Great crew! Rico and Mario were super organized and made the move super smooth with their team. They set clear expectations and got the job done before anticipated time. Highly recommend the Zip Moving fo your next move! read more

Zip Moving and Storage - Zip Moving truck - Movers Near Me - Norcross, Georgia

From the moment they arrived, this move was a disaster. They backed their truck into my retaining wall, immediately pissing off my neighbors before a single box was moved. They then showed up with half the crew promised, which should have been my first clue about what was coming next. What should have been a straightforward move from a 3-bedroom home took 13 hours, and they still couldn't finish--forcing them to come back the next morning, while I was under extreme pressure due to a pending home sale. With 18 hours to be out of my house, Zip used the situation to triple the price, leaving me completely cornered. At one point, the police showed up at my door to question one of the movers for 30 minutes. Later, they left a single worker alone for SIX HOURS to finish the job. Completely unprofessional and unsafe. Once my belongings were picked up, I received zero updates for six weeks. No proactive communication. No tracking. No accountability. I had to escalate through three different people just to get basic help or information. And when all was said and done, Zip did absolutely nothing to make it right--no refund, no meaningful apology, no remediation--other than claiming they fired the person who originally quoted me, which does nothing for the damage, stress, or financial harm they caused. This was easily one of the most stressful and mishandled service experiences I've ever had, at a time when reliability mattered most. If you value transparency, professionalism, or basic human decency during a move--look elsewhere. read more

Horrible company. Just moved with this company in Aug 2025. Their contracts says they won't move bags. When I emails and asked them if they'd make an exception because I have a lot of clothes in bags, they said ok and to sign a Release of liability. I signed it. Then the movers got to my house on moving day and refused to touch my bags- even after telling them I signed the Release. So I had to move every single bag myself. I called the company after my move and spoke with Dean. He gave no apology and didn't take responsibility for lying to me. I would not have moved with this company had I had known this. Also, they overcharged me for 2 hours of moving. Still waiting to see if I'll receive a refund for the overcharged hours but not holding my breath since Dean is handling this. Trust me, GO WITH A DIFFERENT COMPANY! read more

Horrible! They make promises and sound professional. Then they show up, go through rooms with doors closed that they were told not to go into. What are they looking for in there? They pack you out at a slow pace and when you're willingly asking to pay for more time then their estimate they leave you high and dry with half of your job done. Then when you get to where you are going and find that they clearly damaged many items while loading they spend days to respond with an answer. They say "That because it was a loading job only that they will not honor the $0.60 Lbs rate selection of coverage and can offer $100." They've damaged thousands of dollars of furniture. Nikki is not helpful and Miguel and his team are slow and do not give any regard to the careful packing of your valuables or property. When called out on it they only provide excuses or nothing at all. Do not waste your time or money on Zip Moving! You will regret it as much as we are. read more

They were great- especially Sam And Dean. They responded quickly and their service was efficient! read more

Mario and Jose from Zip were AMAZING!!! Moving is so stressful, and these two came early in the morning with fantastic attitudes, kept me laughing throughout and went above and beyond with moving things around my new home. Before they left, Mario made sure everything was exactly where I wanted it. If you want an easy move with great attitudes and an actual enjoyable moving experience, these are your guys! I'm beyond grateful to them! read more

Sadly I've never had a worse experience with any company, movers or otherwise. They started with a "virtual survey," which involved me walking around my home, FaceTiming a Zip Moving employee to show the size and contents of the place. The idea is that they estimate the cost and duration of the move without having to come out to the house. That estimate was ultimately inaccurate. I paid to have the movers pack my belongings. They "packed" antiques, glassware, and furniture by wrapping them in paper and stacking them in tall boxes, tight together. The items at the bottoms of those boxes, as well as the more fragile pieces, were bent, scratched, or fully broken (pictures attached). Additionally, many of the larger pieces of furniture were loaded into the truck unprotected, so that furniture jostled together in transit, leaving marks, scratches, and indentations where they had rubbed together constantly while on the road (pictures attached). Antique wooden furniture was taped together with packing tape, which can't be removed without additional damage to the pieces (pictures attached). Finally, the team lead drove off with my $250 Apple AirPods! When contacted, he said he'd drop them off within a few days. I've never heard from him since. I scheduled my move with Zip Movers based mostly on the reviews I saw here. If they are legitimate reviews, they just don't seem to be reviewing the same company I had experience with. read more

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Horrible. I took the day off for morning move. Movers showed up at 3:35 pm. Numerous complaints they offered $50 compensation which I still haven't received. Cluster *%#*. read more

Zip Moving and Storage - Morning delivery confirmation. Showed up at 3:35PM - Movers Near Me - Norcross, Georgia

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Mario and Jose were very fast and careful with items. .................................. ..................... read more

Zip Moving and Storage - Movers Near Me - Norcross, Georgia

2nd Addendum: Did respond to my concern of damage to the wall. Did not provide adequate compensation that I was charged on my security deposit for the damages, offering only an extra $10 when I told them their initial offer was half of what I was losing on my deposit. Of course I will take whatever amount I can get, but their refusal to match the cost of the damages they caused demonstrates a lack of care for the customer and class. Additionally the movers ask you to leave a yelp review when you are waiting to pay/in front of them, and ask for a screenshot of your review. It's an awkward situation that I think results in more 5 star reviews than they would otherwise get. Will update to 2 stars but overall not the best experience. Addendum: will keep this at 1 star until I get more information and a response on compensation for damages done to my wall on move-out, which I alerted the company about being time sensitive given it is a rental property and have not heard any updates. The movers did this and said it was submitted to claims but have not heard any updates. Rico's crew were great, professional and efficient. Good work overall, transparent with pricing and helpful throughout. read more

Zip Moving and Storage - Movers Near Me - Norcross, Georgia

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Just starting the initial process of setting up a zoom meeting for quote. I should probably wait until the process has gone a little further. Thus far simple easy and will provide more once more is complete. Well now that I'm finished moving in, I've been meaning to leave a review for a few weeks. You have to be knowing what you're doing with moving companies. They will milk you if you're not experienced with them and Even if you are. Zip like all movers give you a low guestimate price initially. The video walk through doesnt even seemingly get counted or recognized once the move starts. After reading the reviews on them basically knew to not have them pack anything. These companies will nickel and dime you to death. They priced me $80 to throw away an ottoman; now I tried to have them throw away a mattress as well, LOL and they wanted an additional $120. And had to remind them of the interview and show the contract to have them take the ottoman! I wouldve tipped the guys 100 to throw away the mattress. But they stood by not doing so, and wasn't going to take the ottoman but had to mention I had to call the reps and remind them that it was in my contract! They added extra fees, which i knew was coming. But they all do it, and I had already expected to pay a certain price when signing up. I was walking around with them, directing and helping them like a hawk. The worker bees were good workers overall. A few nicks while moving, but no such thing as perfection. I give the movers 3 1/2 stars, but the company 2.5-3. Just because they all play games and its a crap shoot on who you get to move. Be ready to tip if you want anything extra, because Zip themselves will definitely charge you more than what the initial quote is. Mine ended up about $700 more than expected, but the others would have done more or worse. And you shouldn;t be the type of person to just walk away and expect the move to go without overseeing it. You'll be taking a chance with them all. I think their lunch is added into your time. Would I use them again, maybe for a very small move, not for a large move. read more

My wife and I Decided to move from our first home, that we had lived in for 10 years and raised children in. We had no idea how much stuff we had, but we knew we were outmatched. After doing some research on yelp we settled with Zip Moving and Storage. Daria Davis was our moving coordinator and was very helpful to explain the process, what to expect as well as to gather the information needed to support the planning and coordination of the move Sandro and Onesimo came in and in one day packed every single item flawlessly and then defied the laws of physics with the way that they loaded a 26' truck full of our 4 bedrooom 4 bath house. They worked from early in the morning until late at night and were very accommodating in how we loaded two different storage units(one for our future home and one for our apartment while we are renovating). Our move would have been a nightmare without Sandro and Onesimo and Daria and the team at Zip Moving. I would highly recommend them to anyone moving out of Atlanta long distance! read more

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Rico's crew showed up on time efficient very professional handle all my items with care and where willing to help us with other extra respectful and highly recommend for anyone looking for a easy and fast move Carlos Guillermo and Oliver where great and very proffesional read more

Zip Moving and Storage - Home commercial vehicle - Movers Near Me - Norcross, Georgia

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A picture is worth 1000 words. Their insurance claim website is too annoying! They called me to try to get the last review taken down but I did not receive the rightful compensation so I'm updating now! Use a different company if you have nice furniture. read more

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Horrible! If I could give them a ZERO I would. These people are crooks. I was quoted was $2500 to move from a small 2 bedroom 2 bathroom condo to a similar condo 70 miles away. I had no large items such as washer/dryer, refrigerator, lawnmower, etc. I felt that the $2500 was high but decided to move forward because of the positive reviews. The reviews have to be fake. First of all they promised a walk through before moving day in order to verify the items to be moved and confirm the price. That never happened and I was unable to get in touch with anyone at Zip moving They showed up 2 hours late. In addition, of the 3 men that arrived only one spoke very broken English. One rushed me through a walk through while the other 2 started packing the truck. They noted no changes to the inventory I provided. Threw all my stuff on the truck then when we got to the new place the cost went from $2500 to over $7000 and the refused to unload my furniture until the full amount was paid. DO NOT HIRE THESE CROOKS!!! Run as fast as you can!!! read more

November 2024 - Terrible Moving Experience Writing a review here to warn people away from this company. Pretty standard intake process - everything seemed fine - but when the guys showed up (Sergio and two other guys), they immediately started rolling their eyes, saying they needed at least two additional hours (at $150/hr, which is a reasonable rate). I told them that I moved all this stuff into the place with two other guys in under 3 hours. They rolled their eyes and started counting the boxes. 1-by-1 the man is counting boxes and huffing and puffing like he's never seen boxes before -- they spent 30 minutes trying to get me to commit to additional hours. I refused. Instead, they took "only what they had time for," which was about half the stuff. They made a big show of moving incredibly slowly -- I would sprint past them carrying boxes and items and things, trying to speed the process along. When we arrived at the destination, I started helping them unload. Every time I ran down to the truck (we were moving my mother-in-law into a retirement community), Sergio would try to get her to sign off and hand him her credit card. "We get payment in the middle of the job; that's how we do it," he kept saying. Finally, after spending another 30 minutes haggling with me (while his two guys slowly unloaded the truck), I talked to his manager and let them run my credit card. The MINUTE they ran my card, the guys wheeled the last boxes in and left with 20 minutes remaining on the 3-hour clock. They did not even take the tape off the furniture; they didn't put my MIL's bed back together, which was the main reason we hired movers. Huge pieces of solid-wood furniture were just left stacked amongst boxes in the middle of the hallway. I cannot stress enough how much you should avoid this company. You'll read this, and then you'll read some good reviews, and maybe you'll decide to give them a shot. DON'T. They will try to upcharge you on the hours, and then they will go slowly to make sure the job takes the most time that they can possibly milk out of you. Don't do it. read more

I have moved quite a few times in my life and no other moving company compared to these guys. I had issues with the rental office when I went to get the key and because of my movers the day went so smoothly. The guys were efficient, professional, and extremely helpful. Cant recommend them enough! read more

I WILL NEVER BOOK WITH ZIP AGAIN!!! My first time booking with them one year ago was a stress-free, precise and professional experience. My experience with Zip this Second booking was sub par compared to my first experience. I contracted to work with Zip DIRECTLY, NOT the sub-contracted company you assigned to me. I was charged for their 30-minute break, that's the company's bill, NOT the Consumer. Who knows where or what they actually did. I arrived at the Storage Unit 35-minutes before them (Where & What were they doing). The Crew I worked with the First time I booked arrived to my New Location at the same time I did; and I stopped at Dunkin' Donuts for coffee en route to my New Move. Which showed that even with my 15- minutes stop, running into slight downtown/midtown traffic, then speeding - I and the Crew arrived within 10-12 mins. within one another. The Young Adults and slightly More Mature Man I experienced yesterday, weren't as precise, professional (smoking while working when we stopped at the storage unit, using my bathroom at both locations and NOT washing his hands, HELLO COVID is out here and REAL!!!) and didn't meet the expectations I had from working with the FIRST CREW. I'm beyond upset, borderline mad VERY UNSATISFIED; with them stacking my pre-packed boxes in Dish & Wardrobe boxes, they used all of my bubble wrap then charged me for MY PRODUCT usage, had me waiting 30-minutes outside of the storage location, then INCORRECTLY assembled my bed!!! The middle slab is missing a SILVER screw in the middle of the wood, the slab is FACE-DOWN when clearly there are LABELS advising "TOP SIDE" UP. And, the smaller BLACK screw at the end was broken in half the head and end of the screw were on my bedroom floor at the now OLD location. I spoke with Dean and he stated a Crew can't come out until Feb. 15th, THAT'S COMPLETELY UNACCEPTABLE!! BESIDES I DON'T WANT THISE SAME WORKERS COMING BACK; I WANT SOMEONE WHO IS ACTUALLY FROM ZIP!!! NOT AN OUTSIDE CONTRACTOR. AND, THE SLAB THAT'S MISSING SUPPORTS THE WEIGHT OF THE BODY LAYING ON THE BED, BECAUSE IT'S THE MIDDLE ANCHOR SLAB. NO, I CAN'T, I'VE WAITED THROUGHOUT THIS MOVING PROCESS TO LAY IN MY BED, AND NOW I CAN'T AND WON'T FOR FEAR OF CAUSING FURTHER DAMAGE. Considering the amount of money INVESTED THIS MATTER NEEDS TO BE ADDRESSED ASAP, OR I WILL PURSUE FURTHER LEGAL ACTION. And, the sleeper side of the mattress was face down. Further evidence that my bed incurred damages due to rushed IMPROPERLY PACKED and WRAPPED BUM WORK, because the Movers DID NOT SHRINK WRAP my furniture pieces to prevent scratching and chipping. The FIRST CREW I worked with during my FIRST BOOKING wrapped all furniture pieces, without me having to ask them, then tell them. I did that several times with Carlos, Guillermo & José. They cut many corners to rush through the job, I can assume I may find more damages once I begin to unpack. My coffee table wasn't wrapped as shown in the picture below, which it was wrapped my FIRST MOVING EXPERIENCE. Therefore, the damages pictured below are a result of LAZY and RUSHED work. This Moving Crew took MANY shortcuts to lessen their work at my EXPENSE. Before leaving my old location I wasn't given the opportunity to assess the back of the truck to packing review approval, which I did my first move and those Men had everything SHRINK WRAPPED AND BUNDLED TOGETHER IN PLASTIC WRAP. I advised Carlos & Crew that EVERYTHING WAS TO GO; they left behind the VACUUM CLEANER, SHAMPOOER, TRASH CAN, HAMPER, DOORMATS, MOP & BUCKET, STEP STOOL, DOORSTOP POLES until I advised them again, that EVERYTHING WAS TO GOOO!! I was OVERCHARGED for INSUFFICIENT WORK, which resulted in damages!! Then you passed me off to Dean, Zip contracted with Dean, I DIDN'T book with Dean, my initial Booking Consultation and RESERVATION was with you, Mark, via Zip, Not this SUBPAR THIRD-PARTY CONTRACTOR I WAS ASSIGNED TO. This job was an injustice, unprofessional and an egregious representation of Zip in comparison to my first experience. read more

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Rico's crew showed up on time very efficient wrapped and stacked everything properly was quick with my move and stayed within my quote Carlos, gullermo, and Oliver where professional and respectful highly recommend Rico's crew for anyone looking to move read more

Zip Moving and Storage - Zip moving truck - Movers Near Me - Norcross, Georgia

After an awful moving experience with this company (see post below), Nikki called to offer her apologies and a $150 partial refund ONLY IF my family agreed to take down our negative post and give them a 5-star review! When I told them how unethical this was, they then tried to persuade me further, saying they would refund the entire cost of the move, again, only if I deleted the review below and gave them a five star-rating. This, I can imagine, is the only reason the company has high ratings! I am absolutely appalled that this company tried to BRIBE me to take down an honest post. I will continue to warn consumers about this company and their deceptive, dishonest staff, as well as report their practices to the Better Business Bureau. They don't care about making their mistakes right--only about luring in more customers to scam. ******ORIGINAL POST FROM A MEMBER OF MY FAMILY****** November 2024 - Terrible Moving Experience Writing a review here to warn people away from this company. Pretty standard intake process - everything seemed fine - but when the guys showed up (Sergio and two other guys), they immediately started rolling their eyes, saying they needed at least two additional hours (at $150/hr, which is a reasonable rate). I told them that I moved all this stuff into the place with two other guys in under 3 hours. They rolled their eyes and started counting the boxes. 1-by-1 the man is counting boxes and huffing and puffing like he's never seen boxes before -- they spent 30 minutes trying to get me to commit to additional hours. I refused. Instead, they took "only what they had time for," which was about half the stuff. They made a big show of moving incredibly slowly -- I would sprint past them carrying boxes and items and things, trying to speed the process along. When we arrived at the destination, I started helping them unload. Every time I ran down to the truck (we were moving my mother-in-law into a retirement community), Sergio would try to get her to sign off and hand him her credit card. "We get payment in the middle of the job; that's how we do it," he kept saying. Finally, after spending another 30 minutes haggling with me (while his two guys slowly unloaded the truck), I talked to his manager and let them run my credit card. The MINUTE they ran my card, the guys wheeled the last boxes in and left with 20 minutes remaining on the 3-hour clock. They did not even take the tape off the furniture; they didn't put my MIL's bed back together, which was the main reason we hired movers. Huge pieces of solid-wood furniture were just left stacked amongst boxes in the middle of the hallway. I cannot stress enough how much you should avoid this company. You'll read this, and then you'll read some good reviews, and maybe you'll decide to give them a shot. DON'T. They will try to upcharge you on the hours, and then they will go slowly to make sure the job takes the most time that they can possibly milk out of you. Don't do it. read more

I've used Zip Moving twice. Good experience both times. Most recently, Rico's crew was very friendly and efficient. read more

Zip Moving and Storage - Movers Near Me - Norcross, Georgia

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Everything went well. They arrived on the timeframe agreed on and went straight to work. The Move was very smooth.

Full disclosure, I did not end up using this company, but I had a great interaction with the owner when I made my initial inquiry. This is in regards to the level of service that I received. Beth reached out to me when I made my initial inquiry to Yelp about local moving. During these difficult times, it is hard to get someone out to you and they were offering a virtual estimator and doing everything they could to earn my business. I ultimately decided to go with someone else, but I can tell you the professionalism and dedication to support that Beth showed made me know that should I need someone in the future this is where I will go. Support small businesses! read more

I went through the process of receiving a quote to move.. The process seems thorough enough with video calls and lots of emails, yet....I NEVER received a call back or email for a quote. I kept apt correspondence and received kind replies, yet no quote.. I am confused really. I will not be using their services. read more

Daria, When your company offered a very minimal amount of money for the major damage to our property, the offer came with a condition that we remove all reviews and add a 5 star review which would be completely fraudulent. Therefore, we chose to let our friends and neighbors know the real truth. Stating facts and pictures about your service or lack there of is not harassment it is honesty. Please do not accuse us of harassment as your company is the one who should be trying to make this right for your customers. We will continue to warn people so they do not end up with the damage we did and loss of family heirlooms. As you know there were many items that did not even get delivered to us. Where are they? Your staff also smelled like weed which is extremely unprofessional and should not occur during work and is also illegal. ALL PEOPLE LOOKING FOR A MOVING COMPANY RUN AWAY FROM THIS COMPANY. THEY DO NOT CARE ABOUT YOUR THINGS AND CUSTOMER SERVICE IS HORRIBLE. read more

1/19/2022 TERRIBLE!!!! I didn't even use them. Hidden cancellation fees! $150 for just cancelling. Which is BS -"there's one of hidden fees." They charge $150 to reserve the truck which you lose no matter what. Do NOT use these movers. They only give you a range of prices because "they can not guarantee a price." I was calling to compare prices and was told this was not in the window cancellation. I could find no information about needing to happen within FIVE BUSINESS DAYS - but apparently I am illiterate. What do I know. All I know is I wanted to support a small business and now I'm screwed and out $300. DEFINITELY GO WITH ANYONE ELSE!!! Find the guys sitting outside Home Depot and you will have better experience. Justin was the con man who worked sales - "no worries" because he's taking your money.You will lose $150 no matter what. You must cancel 5 BUSINESS DAYS and they call you 7 before your move but it's not enough to get any of your money back. I can't tell how unscrupulous this company. There is no way I would trust them to move my possessions! Lots of small type!!! REVISION 1/20/2022 What a surprise! Tiana reached out from Customer Service as a follow up to my cancellation. She was very interested in what happened with my quote and how things wrong so fast. I explained to her my understanding of the dates, fees and contract and she volunteered to look in to this matter and said she would call me back. She did! She listened to my recorded call for the original quote and could see there were discrepancies between sales and myself as the customer. She said they had just started a new training program so there was definitely a breakdown in communication and their protocol. They did not explain things correctly and I understood them differently. I was glad she was willing to listen and make things right. read more

I'm in my 3rd trimester so walking around is difficult, let alone buying a new house and packing. Enter Zip Moving and Storage. Unbelievably friendly service from the first call with Andrew, he walked me through all of my options, and handled my virtual tour so he could provide an accurate quote. Today we had the official move with Luis, Everth, Eduardo, and Jesus. They packed my entire 3 bedroom townhouse and moved everything. Un-freaking-real. Wonderful service. These are some of the hardest working people I have ever met. My very pregnant self is incredibly grateful for all of the care and consideration they had for my belongings. I cannot thank you all enough. Strongly recommend. read more