The Worst Moving Experience Ever! They literally broke my vintage (circa 1940s) solid teak dining table in half, and two of the table leg underneath. Then they tell me they "just" decided the disassemble it without asking or consulting me. This was not furniture from IKEA! My table is ruined and they want me to be fine with it. This was more than an accident -- Who would do this? I will follow up with more detail and pictures later, because I am still processing what happened. I have no words except Bryant was the worst, he had his earphones on the entire time, ignoring my questions and concerns, and the others on the team. 24/7's First Lie... My storage unit was not 10x10, it was 10x15, and they disassembled it before they arrived to the Storage facility -- not to mention 2 broken legs. Pictures are to come. UPDATE - Since Daniel (owner) is not responding and may have blocked all of my messages, I am sending my message through Google Maps: "I need to know what you're gonna do about my solid teak wood dining table, which was in one piece when your company arrived to move my belongings and is now in at least 5 pieces, you can no longer define it as disassembled when 2 of the two legs are broken and one missing, the bolts and the screws were left loose and discarded just sitting on the ground -- Exactly who and how will my dining table be repaired. When I went back to my unit on Saturday I found another 2 unrecognizable pieces thatI can only guess belongs to my dining table. Not to mention all of the other negligence that occurred during my move. The way your men handled my property, specifically Bryant and Yusof, I am afraid of how much damage I will find when I move out of my unit in 3 months. As for the "Discount" you me, lets not forget that was given due the your men's milking billable time including charging for the time they took for lunch.
Second, before we left for the storage unit I asked Bryant to let me inside my coat closet so I could give him my coats that were ready to go down to the garage. I handed my coats with a black trash bag draping over them and a hanger sticking out and asked him to take it to the garage. It was the last thing that we took out. My coats or nowhere to be found. They were my winter coats and I need them. That means you're stuck somewhere in the middle of that unit. This is the issue I had with Bryant during the entire move, he ignored me , he pretended to not hear me, and he kept his ear plugs in, which slowed down the process And made the process even more stressful. And when I could get his attention apparently he chose to do what he wanted to do instead. These are my winter coats and I need them, And I need to hear back from you immediately!
Update:
24/7 IS LYING ABOUT THE SIZE OF MY STORAGE UNIT --
THAT IS SOMETHING THAT CAN EASILY BE PROVEN WITH CUBESMART!!
My storage was a 10'x15' as was recommended for a 2BR Apartment, and I didn't even move the whole apartment (No Washer & Driver or any other large appliances, and I had less furniture and other items than I had the first the moved). I was still packing some of my clothes that was not going into the truck or storage, but they milked a 5 hour move into 9 hours, and charged me for the lunch they took. And they were missing in action and not answering their phones for over an hour. They were taking so long to move things into my 10'x15" storage unit I missed the 3 hour window for the help needed to move my belongings from me car to move into my temporary location. I waited as long as I could but I had to leave before it was dark outside and move the items in my car by myself.
Two of the three movers (Bryant & Yusof) were lazy and did not want to work, nor take directions from me of the third mover who seemed be more experienced. I had to do so much work myself during the move I was left with at least 10 bruises just on my legs and thighs. I am a 60 year old women, and I was taking items downstairs with them, I had to beg for them to take the heavier items. Bryant & Yusof had a bad attitude from the start and they refuse to take everything I needed them to take out of the apartment, and when I turned I had to pay some day-laborer's to finish removing my things. Even when I put my Winter Coats and Jackets directly into Bryant's hands, he tried to ignore me and my request, when I asked him to just take it to the garage. They ALL knew that everything going down to the garage would NOT be going to the storage unit.
I hired them the first time in August of 2020 because the had a 5-Star review, and the were location from my hometown in Mableton. They literally broke two my red leather armchairs and my Bowflex Max Trainer and one whole box was never recovered. I patiently worked with them, and ultimately the fixed all of these major items. They even took my chairs back to the warehouse and returned them about 2 -3 weeks later. Though I wasn't not happy the move over-all, I was grateful that they took the time at least fix read more